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TrueDialog
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enterprise-grade SMS text messaging platform with SMS API
Table of Contents
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TrueDialog - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
TrueDialog overview
What is TrueDialog?
TrueDialog is a cloud-based, enterprise SMS text messaging platform for business, higher education and developers. Built to support large enterprises, the platform features mass texting along with a unique feature that enables team-based, 2-way personalized texting conversations at scale. Built for call center reps. The platform seamlessly transitions between Short Codes and Long Codes to continue SMS conversations for exceptional customer service. SMS Integrations with Salesforce, MS Dynamics, Marketo, Hubspot, Oracle Eloqua and others.
TrueDialog's SMS API has 47 endpoints with pre-built features to save developers time and money. Unlike many SMS API's, TrueDialog's is less taxing on their customers systems as a single API call can send millions of messages whereas other SMS API's require an API call for each message.
The platform's proprietary TrueDialog feature similarly offers scalable multi-user 2-way texting capabilities out-of-the-box, enabling multiple contact center agents to engage with customers within threaded SMS conversations. Other specific SMS features then include shared short codes and long sode support, SMS surveys, coupon engines, MMS, built-in URL shortening, longer concatenated text messages, and more. TrueDialog also facilitates landline texting and a dedicated VoiceSuite for deploying click-to-call, bridge calls, conference calls, call recording, and call forwarding functions.
Other pre-built highlights include a free, multi-channel emergency alert system for sending instant mass notifications across not only text, but voice, email and social networks. TrueDialog also keeps a copy of SMS texting data within its cloud-hosted ISO 9001 database, maintaining searchable CDR logs if customers request. Message opt-out lists are duplicated SMSafe to help ensure compliance. Drill-down reporting tools are available for generating custom metrics and analytics on SMS campaign performance and call center productivity. Mobile support then comes in the form of pre-built Android and iOS apps with tiered administrative controls for remote account management, along with full mass texting and 2-Way texting functionality.
Key benefits of using TrueDialog
Starting price
per month
Alternatives
with better value for money
TrueDialog’s user interface
TrueDialog pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.6
Ease of use
4.7
Customer support
4.8
Reviews sentiment
What do users say about TrueDialog?
We really like that TrueDialog has all of the features we were seeking in a business SMS texting solution for about half the price of competitors.
Who uses TrueDialog?
Based on 21 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
TrueDialog's key features
Most critical features, based on insights from TrueDialog users:
All TrueDialog features
Features rating:
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119
Per month
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TrueDialog pricing
Pricing plans
Pricing details:
User opinions about TrueDialog price and value
Value for money rating:
TrueDialog integrations (6)
TrueDialog support options
Typical customers
Platforms supported
Support options
Training options
TrueDialog FAQs
TrueDialog has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does TrueDialog support?
TrueDialog supports the following languages:
English
Q. Does TrueDialog support mobile devices?
TrueDialog supports the following devices:
Android, iPhone
Q. Does TrueDialog offer an API?
Yes, TrueDialog has an API available for use.
Q. What level of support does TrueDialog offer?
TrueDialog offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base