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TrueDialog Logo

TrueDialog

Enterprise-Grade SMS Text Messaging Platform with SMS API

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TrueDialog Pricing, Features, Reviews and Alternatives

TrueDialog product overview

Price starts from

99

Per month

Per Feature

What is TrueDialog?

Now in its 10th year serving customers, TrueDialog is a cloud-based, enterprise SMS text messaging platform for business, higher education and developers. Built to support large enterprises, the platform features 1-to-millions mass texting along with a unique "TrueDialog" feature which enables team-based, 2-way personalized texting conversations at scale. Built for 1000's of call center reps. The platform seamlessly transitions between Short Codes and Long Codes to continue SMS conversations for exceptional customer service. SMS Integrations with Salesforce, MS Dynamics, Marketo, Hubspot, Oracle Eloqua and others.

Key benefits of using TrueDialog

  • TrueDialog is a full-featured Enterprise-Grade SMS texting platform for business, higher education, and developers through a robust SMS API w/ SDKs plus extensive pre-built features, mobile apps, CRM integrations and Azure cloud-based reliability.


  • Contact center SMS feature is built for 1000's of reps and enhanced by the platform's unique Team-to-1 "TrueDialog" feature that allows agents to seamlessly move between Short Code mass messages and Long Code 2-Way personalized texting dialog at scale while allowing additional agents to join the same texting dialog to provide a singular threaded experience.


  • Pre-built Mobile Apps for Android and IOS devices feature tiered admin controls to support agent account management either via desktop or mobile platforms.


  • TrueDialog offers a free multi-channel emergency alert system for instant mass notifications and alerts via SMS text, voice messaging, email and social media.


  • Integration support allows for connectivity with popular third-party systems and CRM platforms such as Salesforce, Microsoft Dynamics, Hubspot, Marketo, Oracle Eloqua, Campus Nexus, Velocify and others.


  • "SMSafe" feature provides a duplicate ISO 9001 opt-out database hosted in the Microsoft Azure cloud to help ensure compliance.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat

    Training options

    Live Online
    Videos
    Webinars
    In Person
    Documentation

    TrueDialog pricing information

    Value for money

    4.9

    /5

    15

    Starting from

    99

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    TrueDialog features

    Functionality

    4.7

    /5

    15

    Total features

    74

    10 categories

    Most valued features by users

    Reporting/Analytics
    API
    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Alerts/Notifications
    Multi-Channel Marketing
    Contact Management

    Functionality contenders

    TrueDialog users reviews

    Overall Rating

    4.8

    /5

    15

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.4/10
    Rating distribution

    5

    4

    3

    2

    1

    12

    3

    0

    0

    0

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    TrueDialogs reliability and customer service is better than anyone

    Reviewed 2 years ago

    Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket.

    Pros

    The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard.

    Cons

    They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    This is the M1 tank of text messaging.

    Reviewed a year ago

    Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys.

    Pros

    If you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you. As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried. We can create as many layers in an organization, have as many long codes and operators as we need... or shut them off when we don't. It will work just fine for low-volume users too but there are more choices.

    Cons

    Great texting platform but we live in an omnichannel world. None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms. It would be great to have TD with omnichannel.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Very simple platform to use with straightforward interface

    Reviewed 4 years ago
    Pros

    Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed.

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Problem Solver, easy to use. The best text messaging software out there!

    Reviewed 5 years ago

    Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.

    Pros

    This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!

    Cons

    Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    3Seventy was easy & professional to work with. It was a relatively seamless cut-over!

    Reviewed 5 years ago

    3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.

    Pros

    3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.

    Cons

    The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages.

    TrueDialog FAQs and common questions

    Q. What type of pricing plans does TrueDialog offer?

    TrueDialog has the following pricing plans:
    Starting from: $99.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Q. Who are the typical users of TrueDialog?

    TrueDialog has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does TrueDialog support?

    TrueDialog supports the following languages:
    English


    Q. Does TrueDialog support mobile devices?

    TrueDialog supports the following devices:
    Android, iPad, iPhone


    Q. Does TrueDialog offer an API?

    Yes, TrueDialog has an API available for use.


    Q. What other apps does TrueDialog integrate with?

    TrueDialog integrates with the following applications:
    Salesforce Sales Cloud, Velocify, Marketo Engage, HubSpot CRM, Oracle Eloqua, NexusPayables


    Q. What level of support does TrueDialog offer?

    TrueDialog offers the following support options:
    Phone Support, Email/Help Desk, Chat

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