TrueDialog Pricing, Features, Reviews & Alternatives

TrueDialog

Enterprise-Grade SMS Text Messaging Platform with SMS API

4.86/5 (14 reviews)

TrueDialog overview

What is TrueDialog?

Now in its 10th year serving customers, TrueDialog is a cloud-based, enterprise SMS text messaging platform for business, higher education and developers. Built to support large enterprises, the platform features 1-to-millions mass texting along with a unique "TrueDialog" feature which enables team-based, 2-way personalized texting conversations at scale. Built for 1000's of call center reps. The platform seamlessly transitions between Short Codes and Long Codes to continue SMS conversations for exceptional customer service. SMS Integrations with Salesforce, MS Dynamics, Marketo, Hubspot, Oracle Eloqua and others.

TrueDialog's SMS API has 47 endpoints with pre-built features to save developers time and money. Unlike many SMS API's, TrueDialog's is less taxing on their customers systems as a single API call can send millions of messages whereas other SMS API's require an API call for each message. This, combined with direct carrier connections results superior delivery speed and reliability.

The platform's proprietary "TrueDialog" feature similarly offers scalable multi-user 2-way texting capabilities out-of-the-box, enabling multiple contact center agents to engage with customers within threaded SMS conversations. Other specific SMS features then include shared Short Codes and Long Code support, plus SMS surveys, coupon engines, MMS, built-in URL shortening, longer concatenated text messages and more. TrueDialog also facilitates landline texting and a dedicated VoiceSuite for deploying click-to-call, bridge calls, conference calls, call recording and call forwarding functions.

Other pre-built platform highlights include a free, multi-channel emergency alert system for sending instant mass notifications across not only text, but voice, email and social networks. TrueDialog also keeps a copy of SMS texting data within its cloud-hosted ISO 9001 database, maintaining searchable CDR logs if customers request. Message opt-out lists are duplicated "SMSafe" to help ensure compliance. Drill-down reporting tools are available for generating custom metrics and analytics on SMS campaign performance and call center productivity. Mobile support then comes in the form of pre-built Android and iOS apps with tiered administrative controls for remote account management, along with full mass texting and 2-Way texting functionality.
www.3seventy.com

Pricing

Starting from
$99/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

B@1e78e669
TrueDialog screenshot: TrueDialog administrator UI with dashboard reportingTrueDialog screenshot: TrueDialog basic campaign setupTrueDialog screenshot: TrueDialog pre-built Call CenterTrueDialog screenshot: TrueDialogs drill-down reporting dashboardTrueDialog screenshot: TrueDialog segmented contact listsTrueDialog screenshot: TrueDialog contact search and conversation history 
TrueDialog screenshot: TrueDialog multi-channel emergency alerting systemTrueDialog screenshot: TrueDialog searchable campaign activity

TrueDialog user reviews

Excellent
12

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.8
  4.6
  5.0
Bryan H.

TrueDialogs reliability and customer service is better than anyone

Used daily for 2+ years
Reviewed 2020-08-25
Review Source: Capterra

Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket.

Pros
The messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard.

Cons
They are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bruno B.

Problem Solver, easy to use. The best text messaging software out there!

Used daily for 2+ years
Reviewed 2017-11-02
Review Source: Capterra

Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.

Pros
This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!

Cons
Could use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ian S.

Very simple platform to use with straightforward interface

Used weekly for 2+ years
Reviewed 2018-02-14
Review Source: Capterra

Pros
Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kristi H.

3Seventy was easy & professional to work with. It was a relatively seamless cut-over!

Used daily for less than 6 months
Reviewed 2017-08-09
Review Source: Capterra

3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.

Pros
3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.

Cons
The initial implementation requires a strict 160 character text message. Some of our users would prefer a more variable field that would allow a longer message to be sub-divided into multiple text messages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John M.

We found replying to incoming prospects via text reaches more prospects and is time efficient

Used daily for 6-12 months
Reviewed 2018-02-14
Review Source: Capterra

More sales! All software takes some time to learn use effectively and customer support is almost always available, we have been able to add users quite easily and select area codes we prefer for different markets we are in

Pros
I have a dashboard and I can see what all of our agents are doing on a daily or weekly basis, review their history and notes. This product provides efficiency and ease of use that allows us to reach more leads than using the telephone with fewer sales agents

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TrueDialog pricing

Starting from
$99/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Pay as you go or volume priced packages.

Pay As You Go = No Monthly Fee
Small Business = $99 per month
Business Pro = $375 per month
Enterprise = $899 per month
Custom Enterprise = $2,499 per month

TrueDialog features

API
Activity Dashboard
Alerts/Notifications
Contact Management
Multi-Channel Marketing
Performance Metrics
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

Analytics/ROI Tracking (385 other apps)
Campaign Analytics (424 other apps)
Campaign Management (687 other apps)
Content Management (453 other apps)
Customizable Branding (412 other apps)
Customizable Templates (435 other apps)
Data Import/Export (476 other apps)
Engagement Analytics (394 other apps)
Search/Filter (431 other apps)
Social Media Integration (391 other apps)
Template Management (414 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for TrueDialog

Key features of TrueDialog

  • Rapid programming
  • Scheduling
  • Ajax development
  • Mass texting
  • Analytics
  • MMS
  • Polls / voting
  • Text-to-win
  • Coupons
  • Shortcodes
  • Reporting dashboard
  • Call recording
  • Call transfer
  • Campaign segmentation
  • Computer telephony
  • Conferencing
  • CRM integration
  • Customizable reporting
  • Data synchronization
  • Email notifications
  • Instant messaging
  • Mobile integration
  • Multi-channel communication
  • Multi-location
  • Real time notifications
  • Secure data storage
  • SMS integration
  • Third party integration
  • Reporting dashboard
  • Mobile alerts
  • Multi-campaign
  • Discount management
  • Software development kit
  • Risk alerts
  • Alerts / escalation
  • Database support
  • API
  • Multi-channel marketing
  • SMS marketing
  • Surveys & feedback
  • Dashboard creation
  • Automated call center
  • Reporting
  • Multi-channel distribution
  • Performance reports
  • Campaign scheduling
  • Email alerts
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Benefits

TrueDialog is a full-featured Enterprise-Grade SMS texting platform for business, higher education, and developers through a robust SMS API w/ SDKs plus extensive pre-built features, mobile apps, CRM integrations and Azure cloud-based reliability.

Contact center SMS feature is built for 1000's of reps and enhanced by the platform's unique Team-to-1 "TrueDialog" feature that allows agents to seamlessly move between Short Code mass messages and Long Code 2-Way personalized texting dialog at scale while allowing additional agents to join the same texting dialog to provide a singular threaded experience.

Pre-built Mobile Apps for Android and IOS devices feature tiered admin controls to support agent account management either via desktop or mobile platforms.

TrueDialog offers a free multi-channel emergency alert system for instant mass notifications and alerts via SMS text, voice messaging, email and social media.

Integration support allows for connectivity with popular third-party systems and CRM platforms such as Salesforce, Microsoft Dynamics, Hubspot, Marketo, Oracle Eloqua, Campus Nexus, Velocify and others.

"SMSafe" feature provides a duplicate ISO 9001 opt-out database hosted in the Microsoft Azure cloud to help ensure compliance.