TrueDialog Pricing, Features, Reviews & Comparison of Alternatives

TrueDialog

Enterprise SMS text messaging platform with API support

4.8/5 (10 reviews)

TrueDialog overview

TrueDialog is a cloud-based, enterprise SMS text messaging platform targeting the business and higher education sectors. Built to support the sending and receiving of one-to-one or one-to-millions text message campaigns in a matter of steps, TrueDialog provides both a pre-built selection of SMS solutions within an API boasting 47 endpoints. Here, developers are able to send millions of messages with just a single API call and leverage a "Flex Schedule" engine for scheduling. The platform's proprietary "TrueDialog" feature similarly offers scalable multi-user 2-way texting capabilities out-of-the-box, enabling multiple contact center agents to engage with customers within threaded SMS conversations. Other specific SMS features then include SMS / shared shortcodes and texting long codes support, plus SMS survey / voucher coupon engines, MMS, built-in URL shortening and more. TrueDialog also facilitates landline texting and a dedicated VoiceSuite for deploying click-to-call, bridge calls, conference calls, call recording and call forwarding functions.

Other pre-built platform highlights see the addition of a free, multi-channel emergency alerting system for sending instant mass notifications across not only text, but voice, email and social networks. TrueDialog also keeps a copy of SMS texting data within its cloud-hosted ISO 9001 database, maintaining searchable CDR logs for a minimum of five years – in accordance with staying CITA compliant. Message opt-out lists are duplicated here to be "SMSafe" in avoiding accidental undesired contact, while this service record data can be fed back into drill-down reports. Dashboard reporting tools are also available for generating custom metrics and analytics on SMS campaign performance and call center productivity. Mobile support then comes in the form of pre-built Android and iOS apps carrying administrative controls for remote account management, along with 1-to-1 chat/texting functionality based on IRC technology.
truedialog.com

Pricing

Starting from
$99
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
TrueDialog screenshot: TrueDialog is a cloud-based turnkey SMS text messaging platform providing an online administrator UI with dashboard reporting, plus native mobile app support for iOS and Android devices TrueDialog screenshot: Example of a basic campaign setup dialog detailing the composition of message text containing an automatically shortened URL link TrueDialog screenshot: A pre-built "Call Center" mobile app for iOS and Android devices provides IRC-based 1-to-1 text and chat functionalityTrueDialog screenshot: TrueDialog's drill-down reporting dashboard can provide metrics, response rates and analytics on messaging campaign activity, plus the running of admin reports on various aspects of call center performanceTrueDialog screenshot: Segmented contact lists can be created to target only a certain section of database contacts who fulfil a number of rules-based criteriaTrueDialog screenshot: The Call Center screen of TrueDialog's online UI, showing contact search and conversation history search fields, along with an example an archived message conversation threadTrueDialog screenshot: A free multi-channel emergency alerting system is provided for the sending of mass instant messages via SMS text, voice, email and social networksTrueDialog screenshot: The drill-down dashboard reporting screen shows searchable campaign activity

TrueDialog reviews

Excellent
8

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.9
  4.6
  4.5
  5.0
Bruno Brooks

Problem Solver, easy to use. The best text messaging software out there!

Used daily for 2+ years
Reviewed 2017-11-02
Review Source: Capterra

Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.This is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!

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Kristi Hill

3Seventy was easy & professional to work with. It was a relatively seamless cut-over!

Used daily for less than 6 months
Reviewed 2017-08-09
Review Source: Capterra

3Seventy gave us a streamlined method of text messaging, where the replies to the texts are also stored in Microsoft Dynamics CRM and the original sender is notified of the reply.3Seventy's SMS plug-in for Microsoft Dynamics CRM has helped to streamline our Admissions Coordinators texting prospective students. It not only allows you to send the text and store it on the CONTACT record, but if a reply comes back, the coordinator is notified by email. This is means that there is no more sifting through hundreds of incoming text messages and trying to match up the CONTACT with the correct coordinator (original sender) ' it is done automatically. This is a simple and cost-effective method to send (and track) text messages.

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John Mays

We found replying to incoming prospects via text reaches more prospects and is time efficient

Used daily for 6-12 months
Reviewed 2018-02-14
Review Source: Capterra

More sales! All software takes some time to learn use effectively and customer support is almost always available, we have been able to add users quite easily and select area codes we prefer for different markets we are inI have a dashboard and I can see what all of our agents are doing on a daily or weekly basis, review their history and notes. This product provides efficiency and ease of use that allows us to reach more leads than using the telephone with fewer sales agents

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Trey Bennett

Solid service and support

Used daily for 1-2 years
Reviewed 2018-02-14
Review Source: Capterra

Consistency and reliability. No issues with downtime and communication is great. Frequently with SMS providers there are issues with communicating with mobile providers. With TrueDialog this has not been the case.

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Anonymous

We love using TrueDialog as our text messaging platform of choice.

Used daily for 1-2 years
Reviewed 2018-02-21
Review Source: Capterra

The software is very intuitive and user friendly. They have designed the API in a way that was extremely easy for us to implement.

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TrueDialog pricing

Starting from
$99
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Pay as you go or volume priced packages.

Pay As You Go = No Monthly Fee
Small Business = $99 per month
Business Pro = $375 per month
Enterprise = $899 per month
Custom Enterprise = $2,499 per month

TrueDialog features

API
Activity Dashboard
Multi-Channel Marketing
Reporting & Statistics
Third Party Integration

A/B Testing (143 other apps)
Campaign Analysis (185 other apps)
Campaign Management (163 other apps)
Content Management (165 other apps)
Customizable Branding (177 other apps)
Customizable Templates (186 other apps)
Data Import/Export (141 other apps)
Drag & Drop Interface (194 other apps)
Engagement Analytics (159 other apps)
Monitoring (176 other apps)
Real Time Analytics (143 other apps)
Real Time Data (136 other apps)
Social Media Integration (209 other apps)
Social Network Marketing (136 other apps)
Tagging (143 other apps)

Additional information for TrueDialog

Key features of TrueDialog

  • Rapid programming
  • Scheduling
  • Ajax development
  • Mass texting
  • Analytics
  • MMS
  • Polls / voting
  • Text-to-win
  • Coupons
  • Shortcodes
  • SMS integration
  • SMS marketing
  • Mobile integration
  • API
  • Multi-channel communication
  • Reporting
  • Third party integration
  • Automated call center
  • Call transfer
  • Secure data storage
  • Data synchronization
  • Multi-campaign
  • Campaign scheduling
  • Reporting dashboard
  • Multi-location
  • Multi-channel distribution
  • Multi-channel marketing
  • Alerts / escalation
  • Risk alerts
  • Email alerts
  • Mobile alerts
  • Software development kit
  • Database support
  • Email notifications
  • Real time notifications
  • CRM integration
  • Surveys & feedback
  • Computer telephony
  • Discount management
  • Campaign segmentation
  • Reporting dashboard
  • Conferencing
  • Call recording
  • Performance reports
  • Customizable reporting
  • Dashboard creation
  • Instant messaging
View All Features

Benefits

TrueDialog is a full-featured SMS texting platform targeting Enterprise business and higher education sectors, comprising API and SDK access for custom development plus a number of pre-built features, modules, apps, integrations and cloud-based data provisions.

Contact center SMS capabilities are supported by the platform's "unique" Team-to-1 TrueDialog feature that allows agents to handle multiple customer conversations simultaneously while allowing additional agents to join the same texting dialog to provide a singular threaded experience.

Pre-built companion TrueDialog apps for Android and IOS devices feature their own admin controls to support agent account management either via desktop or mobile platforms.

TrueDialog offers a free multi-channel emergency alert system to Enterprise businesses, enabling the sending of instant mass notifications and alerts via SMS text, voice messaging, email and over social media in the event of crisis.

Integration support allows for connectivity with popular third-party information systems and Customer Relationship Management (CRM) platforms such as Salesforce, Microsoft Dynamics, Hubspot, Oracle Eloqua, Campus Nexus and Velocify.

Claiming to be "SMSafe", TrueDialog as a platform keeps its own duplicate SMS opt-out records within its cloud-hosted ISO 9001 database, along with all other customer texting data synced into searchable CDR logs for 5 years in accordance with being CITA compliant.