TXT180 Pricing, Features, Reviews & Comparison of Alternatives

TXT180

Bulk SMS & text marketing for all types of businesses

4.71/5 (259 reviews)

TXT180 overview

What is TXT180?

TXT180 is a text marketing and bulk SMS software that serves businesses of all sizes in various industries including restaurants, retail, churches, real estate, fundraisers, and more. Users can efficiently reach their customer base by sending mass SMS texts directly to their mobile phones. Businesses can increase traffic by sending out mobile coupons and daily specials, and replace phone call appointment reminders with a simple text.

TXT180’s group text messaging options include an auto-responder that instantly sends a reply message to customers who opt-in to campaigns. Consequently, a series of up to 10 sequential messages can be scheduled at specified intervals from that point on. Alternate messages are sent in place of default auto-responders to prevent duplicate coupon use. Users can schedule daily, weekly, and monthly messages, as well as set up Text 2 WIn or Text 2 Vote campaigns to improve the number of opt-ins.

TXT180 platform features include message templates useful for appointment reminders, and mobile send capabilities for users who prefer to send a text blast from their phone. The web widget tool can be customized to fit the theme, style and specs of a website, and allows customers to type their phone number to opt-in directly. Hosted widgets provide a link that takes customers to an online form for gathering opt-ins. Live graph reporting lets users track real-time opt-ins via a URL, handy for contests and voting.

The complete TXT180 package enables users to import contacts from previous short code messaging providers. Free inbound messages allow users to receive as many messages as they like, and can be used for receiving customer feedback. The solution allows organizations to collect an unlimited number of subscribers to help users reach their widest audience possible. Additional features include QR code generation, message forwarding, Text 4 Info, and a grouping service that enables opt-ins to join a group.
www.txt180.com

Pricing

Starting from
$14.95/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Text Message Marketing for Restaurants by TXT180

TXT180 reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.6
  4.7
Amy Fall

Staying booked

Used daily for 6-12 months
Reviewed 2019-07-16
Review Source: Capterra

As a massage practice and I'm sure other service related industries clients cancel last minute all the time. I get booked 2 weeks to a month ahead and have lost customers because they can't plan that far in advance. Then, when someone cancels last minute, I can't fill the spot. This service allows me to txt clients about those open spots and they love it. I'm able to stay booked, keep business going, and my clients love getting the schedule updates for same or next day appointments.

Pros
Loved the ease of use, ability to create message templates, has multiple user logins with limited access for other staff to use, and self refreshes. My customers love getting updates via text.

Cons
I can only get 160 characters per text. I inform my clients of all the available sessions and 160 characters isn't always enough.

Response from TXT180


Thank you for your TXT180 review, Amy! We appreciate the feedback and are happy to hear that SMS keeps your appointments booked and helps connect you to your clients. We are adding MMS messages soon which enable you to send graphics and/or longer messages (up to 1,600 characters). Thank you for your business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard Thomas

Awesome

Used daily for 6-12 months
Reviewed 2019-02-01
Review Source: Capterra

This mass text service has been a god send. How did I live without it? I am able to contact as many people as I need to. Being in the staffing industry I have several customers that need people at a second's notice. TXT 180 is the mass text service way to go.

Pros
What I like most about the software is that it isn't software. Nothing to download! This is very easy and simple to use.

Cons
TXT 180 only gives you 160 characters to use when writing a single text. You must get creative in text message writing which takes time. Time is more than money. The limited amount of characters is what I like least of all. However, that is my only gripe which says a lot about this SMS Mass Text Service. I highly, highly recommend TXT 180.

Response from TXT180


Thomas, thank you for taking the time to review TXT180! We are happy to hear that our service helps you in your business and we agree and wish that SMS was allowed to send longer text messages. We are hoping that feature will change in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Emily Anderson

Simple to Use

Used weekly for less than 6 months
Reviewed 2019-07-22
Review Source: Capterra

Reaching customers that may not engage over phone call or email.

Pros
This product is simple to use and customer service is excellent about answering any questions I have.

Cons
Text amounts are in bundles of too few texts or too many. You can add more, but unused messages don't roll over even when they've been paid for. Some features are redundant. Scheduler and drip messaging aren't different enough to warrant them being separate.

Response from TXT180


Emily,

Thank you for taking the time to review us. We are happy to hear that it is easy to use and that it helps you engage with your customers.

The key difference between Drip Messages and the Scheduler is, by setting up drip messages you will ensure that all contacts receive the same sequence of messages no matter what date they opted in. Such as, day 1 a welcome text and day 5 a link to look at class materials and so on.

The scheduler will only send the message to contacts who are opted in on that date specifically.

Drip messages are great if you want all contacts to receive a certain thread of messages over time. Hope that helps clarify the difference a little better.

We appreciate your business and feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Janna Carroll

Easy to reach our patients.

Used daily for 2+ years
Reviewed 2018-04-05
Review Source: Capterra

Pros
I like being able to send messages to multiple people at once. The option of the patient texting to join is better than the staff having to manually enter patient information.

Cons
I do not like the fact of having a limited amount of characters for the messages we need to send. It makes it hard for some to understand what we are trying to say when you have to use short sentences.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Eric Bryant

Been a customer for years

Used daily for 2+ years
Reviewed 2018-10-31
Review Source: Capterra

TXT180 has been a partner for years. They are the underlying infrastructure for our award-winning text to donate service. We've been very happy with their service and the functionality. Overall, it's been a great partnership!

Pros
Probably the customer service. CSR is always helpful and wonderful to work with. She finds a solution to your needs.

Cons
The fact that I cannot change or delete my keywords myself.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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TXT180 pricing

Starting from
$14.95/month
Pricing options
Free trial
Subscription
View Pricing Plans

Free 15 Day Trial includes 100 messages and keyword.

Message Plans:

500 messages: $14.95 per month billed annually, or $19.95 month-to-month with up to 100,000 messages.

Prices vary by plan.

TXT180 features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Customizable Templates
Data Import/Export
Real Time Analytics
Reporting & Statistics

Campaign Management (286 other apps)
Content Management (242 other apps)
Customizable Branding (244 other apps)
Drag & Drop Interface (241 other apps)
Email Marketing Management (178 other apps)
Engagement Analytics (231 other apps)
Monitoring (232 other apps)
Multi-Channel Marketing (211 other apps)
Social Media Integration (289 other apps)
Social Network Marketing (176 other apps)
Third Party Integration (285 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for TXT180

Key features of TXT180

  • Subscriber management
  • Mass texting
  • Analytics
  • Contact management
  • Polls / voting
  • Text-to-win
  • Coupons
  • Scheduling
  • Shortcodes
  • Auto responder
  • Welcome message, coupons & promotions
  • Sequential messages
  • Text 2 Win
  • Text 2 Vote
  • Voting campaigns
  • Graphical representations of group contacts
  • Real-time results
  • Alternate messages
  • Text message scheduler
  • Schedule campaigns
  • Random select winner
  • Text 4 Info
  • Message templates
  • Web widget
  • Live graph reporting
  • QR codes
  • Mobile send capability
  • Hosted widget
  • Groups
  • Message forwarding
  • Import contacts
  • Free inbound messages
  • Expert marketing advice
  • Appointment reminders, mobile coupons, daily specials
View All Features

Benefits

TXT180 helps organizations to efficiently reach their customer base by sending mass SMS text messages directly to users' mobile phones.

TXT180 helps cut down on missed appointments and phone call reminders with a quick, simple text.

The solution helps businesses turn slow days into profitable days by enabling users to send out a special offer or mobile coupons via bulk messages to customers.

Users can schedule SMS messaging delivery using TXT180's automation features, including various scheduling options.

Businesses can stay connected with daily devotionals using group messaging features for sending a daily message to contacts.