As a massage practice and I'm sure other service related industries clients cancel last minute all the time. I get booked 2 weeks to a month ahead and have lost customers because they can't plan that far in advance. Then, when someone cancels last minute, I can't fill the spot. This service allows me to txt clients about those open spots and they love it. I'm able to stay booked, keep business going, and my clients love getting the schedule updates for same or next day appointments.
Loved the ease of use, ability to create message templates, has multiple user logins with limited access for other staff to use, and self refreshes. My customers love getting updates via text.
I can only get 160 characters per text. I inform my clients of all the available sessions and 160 characters isn't always enough.
Thank you for your TXT180 review, Amy! We appreciate the feedback and are happy to hear that SMS keeps your appointments booked and helps connect you to your clients. We are adding MMS messages soon which enable you to send graphics and/or longer messages (up to 1,600 characters). Thank you for your business.
Likelihood to recommend: 10/10
This mass text service has been a god send. How did I live without it? I am able to contact as many people as I need to. Being in the staffing industry I have several customers that need people at a second's notice. TXT 180 is the mass text service way to go.
What I like most about the software is that it isn't software. Nothing to download! This is very easy and simple to use.
TXT 180 only gives you 160 characters to use when writing a single text. You must get creative in text message writing which takes time. Time is more than money. The limited amount of characters is what I like least of all. However, that is my only gripe which says a lot about this SMS Mass Text Service. I highly, highly recommend TXT 180.
Thomas, thank you for taking the time to review TXT180! We are happy to hear that our service helps you in your business and we agree and wish that SMS was allowed to send longer text messages. We are hoping that feature will change in the future.
Likelihood to recommend: 10/10
Reaching customers that may not engage over phone call or email.
This product is simple to use and customer service is excellent about answering any questions I have.
Text amounts are in bundles of too few texts or too many. You can add more, but unused messages don't roll over even when they've been paid for. Some features are redundant. Scheduler and drip messaging aren't different enough to warrant them being separate.
Thank you for taking the time to review us. We are happy to hear that it is easy to use and that it helps you engage with your customers.
The key difference between Drip Messages and the Scheduler is, by setting up drip messages you will ensure that all contacts receive the same sequence of messages no matter what date they opted in. Such as, day 1 a welcome text and day 5 a link to look at class materials and so on.
The scheduler will only send the message to contacts who are opted in on that date specifically.
Drip messages are great if you want all contacts to receive a certain thread of messages over time. Hope that helps clarify the difference a little better.
We appreciate your business and feedback.
Likelihood to recommend: 6/10
I like being able to send messages to multiple people at once. The option of the patient texting to join is better than the staff having to manually enter patient information.
I do not like the fact of having a limited amount of characters for the messages we need to send. It makes it hard for some to understand what we are trying to say when you have to use short sentences.
TXT180 has been a partner for years. They are the underlying infrastructure for our award-winning text to donate service. We've been very happy with their service and the functionality. Overall, it's been a great partnership!
Probably the customer service. CSR is always helpful and wonderful to work with. She finds a solution to your needs.
The fact that I cannot change or delete my keywords myself.
Likelihood to recommend: 8/10
Free 15 Day Trial includes 100 messages and keyword.
500 messages: $14.95 per month billed annually, or $19.95 month-to-month with up to 100,000 messages.
Prices vary by plan.