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Top Rated Customer Journey Mapping Tools Software with Public administrations - Page 3

Last updated: September 2026

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125 software options

Qubriux logo

The all-in-one platform for loyalty & customer engagement

Visualize and optimize your customer journey with Qubriux. Gain insights into customer behavior at each touchpoint and identify areas for improvement to create a seamless and engaging experience.

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Heap logo

All-in-one solution for creating great digital experiences.

Heap is the only solution that shows you every action by every user on your product or site, then provides direction on the improvements that will most impact your business. With One-Click Session Replay & Autocapture, teams can quickly improve conversion, retention, and customer delight.

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Pushwoosh logo

Retain your valuable audience through effective messaging

Achieve the growth you strive for with one platform. Engage, convert, and retain your customers through push notifications, in-app messages, emails, SMS, and WhatsApp messaging.

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Centralpoint logo

Digital experience platform & content management solution

Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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Where to Buy logo

Ad server, store locator & customer journey mapping software

Where to Buy is designed to help businesses display information related to products’ pricing and nearest store locations to consumers using customizable web pages. It enables organizations to map customer journeys and communicate with brand managers, retailers, and clients via a unified platform.

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CleverTap logo

User Retention Platform for High-Growth Mobile Apps

CleverTap helps you retain your mobile users. It brings together user data with an omnichannel approach on a centralized platform. It is a comprehensive and user-friendly solution to all your behavioural app analytics, user engagement and retention needs.

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Salesforce for Retail logo

Retail management system for eCommerce businesses

Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels.

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UserExperior logo

Everything you need to analyze digital experience.

UserExperior is a qualitative mobile analytics tool to visualize and improve broken experiences inside your app.

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WebEngage logo

Marketing Automation & Customer Data Platform for Enterprise

WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises and SMBs.

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TheyDo logo

TheyDo helps teams to scale Journey Management.

TheyDo standardizes journey and opportunity management for optimal cross-team collaboration.

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Quadient Customer Journey Mapping logo

Customer journey mapping tool

Quadient Customer Journey Mapping is a cloud-based software designed to help businesses gain insights into customer experiences across touchpoints and channels. It allows teams to create a customer journey map that identifies the touchpoints of customers.

Read more about Quadient Customer Journey Mapping

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Zoho PageSense logo

The Complete A/B Testing and CRO Platform

Zoho PageSense is a complete A/B testing & CRO platform used by brands around the world for increasing their website's conversion rates.

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Smaply logo

Customer experience solution with customer profile sharing

Smaply is a tool for journey mapping and management. You can add various important details of each touchpoint and visualize your customer's journey using images, texts, emotions, KPIs and metrics. Go into more detail by adding pain points, solutions and opportunities, so gaining insights is quicker.

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Custellence logo

Customer journey mapping tools solution with mapping cards

A web-based customer engagement solution that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more.

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Click2Buy logo

Store Locator Widget

Click2Buy's solution is a store locator widget that can be plugged into any communication channel with real-time inventory updates for each connected retailer. In addition to the widget, Where to Buy solution comes with an access to a data back office rich with data covering the entire journey.

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Mapp Marketing Cloud logo

Data handled. Engagement automated. Marketers liberated.

Mapp Cloud is an Insight-led Customer Experience platform that helps B2C brands understand and act on meaningful insights. Data collection, analysis, segmentation, personalization and cross-channel engagement are the core components, transformed into real time actions for customer centric marketing.

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Pingdom logo

Synthetic and Real User Monitoring (RUM)

Simple and affordable end-user experience monitoring, combining synthetic and real user monitoring (RUM) for ultimate visibility and enhanced troubleshooting of your web applications.

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CFN Insight logo

Customer experience software with journey mapping tools

CFN Insight is a web-based customer experience solution for businesses of all sizes that provides features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product.

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Engage360 logo

? AI-Driven Omnichannel Marketing Platform

Vizury Engage360 ia an AI-driven Omnichannel marketing platform that aims to bring efficiency in your marketing spends by integrating CRM channels like emails, notifications, messaging, chatbot apps together with paid programmatic advertising channels through social, native, display & video ads.

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Solitics logo

Cloud customer engagement platform for B2C brands

Cloud-based customer engagement and gamification platform for B2C brands in iGaming, fintech, and e-commerce with loyalty and rewards.

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Wigzo logo

Hyper Ecommerce growth with performance marketing automation

Wigzo is a no-code customer data platform with smart marketing automation capabilities for e-commerce growth. Its powerful automation workflows deliver performance-driven personalization across all channels and help retain more customers with better CLTV.

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Agentforce Financial Services (formerly Salesforce Financial Services Cloud) logo

Cloud CRM for banks, wealth & insurance firms

Agentforce Financial Services is a cloud-based CRM for financial institutions, unifying banking, wealth management, and insurance.

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Involve.me logo

Create quiz funnels that qualify, segment & nurture leads

involve.me is the AI quiz funnel builder with built-in email automation. Ideal for businesses selling high-value products or services that need to capture, qualify, segment, and follow up with leads before purchase.

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ActiveTrail logo

Email marketing and marketing automation platform

ActiveTrail helps visualize and automate the customer journey.
Map interactions across email, SMS, WhatsApp, and push notifications, centralize data, and deliver personalized, targeted experiences while tracking performance with real-time analytics and responsive support.

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SurveySparrow logo

Cloud-based omnichannel experience management platform

SurveySparrow is a cloud-based experience management platform for businesses of all sizes, offering conversational surveys.

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