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Top Rated Customer Journey Mapping Tools Software with Public administrations - Page 5

Last updated: November 2026

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124 software options

Zoho CRM logo

Customer relationship management solution

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

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Act-On logo

Growth marketing automation platform

Act-On Software is the growth marketing automation leader that offers solutions empowering marketers to move beyond the lead and engage targets at every step of the customer lifecycle.

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CardBoard logo

Web-based collaborative user story and journey mapping tool

CardBoard is a cloud-based user story mapping tool that allows user teams to collaboratively visualize product ideas, user experiences and customer journeys etc, using drag and drop cards that can be arranged to describe workflows connected to third-party tracking tools like JIRA, Confluence and TFS

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Marketo Engage logo

AI-powered marketing automation platform

Adobe Marketo Engage is an AI-driven marketing automation platform designed to help teams scale personalized buyer engagement and manage omnichannel campaigns. The platform offers features including audience segmentation, lead scoring, dynamic content personalization, and native CRM integrations. It supports campaign execution across email, web, mobile, chat, events, and digital advertising channels while providing multi-touch attribution and analytics to measure marketing impact on revenue.

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Totango logo

Accelerate Revenues with Customer Engagement Management

Totango offers automated customer engagement management to drive conversions, boost retention and grow lifetime value. It enables you to close bigger deals faster by focusing on the right opportunities. It drive renewal rates up by ensuring customer success. It allows you to record events from your applications in real time and then analyze them. The solution is integrated with Saleforce and Marketo among others.

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Salesforce Marketing Cloud logo

Customer relationship management solution

Salesforce Marketing Cloud is a comprehensive marketing platform designed to help businesses personalize every moment of customer engagement across the entire customer lifecycle. By connecting every department through actionable data and Agentforce, the platform empowers teams to work together and build lasting customer relationships.

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Vani logo
(0)

The intelligent visual collaboration platform for your team.

Vani is an intelligent visual collaboration platform that helps teams visualize, collaborate, and execute work together.

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Skeepers Feedback Management logo
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Understand and improve your customer experience

Cloud-based customer satisfaction platform, which helps small to large businesses in healthcare, technology, real estate, and other sectors manage customer experience via surveys, reporting, trend analysis, engagement tracking, and more.

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Insightech logo
(0)

Understand why website users don't convert to grow revenue

Australian Enterprise Web Analytics Software - Monitor User Journey - View Session Replays of Visitor Web Sessions - Heatmapping and Segmentation of User Data.

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SankeyJourney logo
(0)

Visualize Your Customer's Journey with SankeyJourney

Online tool for analyzing user journeys through Sankey diagrams or flow charts. Upload a CSV file containing event data from your website or app, and quickly generate an interactive data visualization interface that illustrates your customer paths. Boost your engagement, retention, and monetization.

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Aligne logo
(0)

Cloud-based lifecycle CRM workflow tool for teams

Cloud-based canvas tool for lifecycle and CRM teams to map workflows, attach message copy, and manage approval flows.

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Pathmode logo
(0)

Cloud-based product discovery software

Pathmode is a cloud-based tool that transforms user feedback into execution-ready specifications for product teams and AI agents. The platform uses AI-assisted synthesis to convert support tickets and user friction points into structured requirements that integrate with tools such as Linear and Jira.

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Guidefai logo
(0)

Cloud-based unified AI platform for businesses

Cloud-based AI platform consolidating multi-model chat, AI agents, document automation, and media generation for businesses.

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smpl. logo
(0)

Customer journey mapping tools with communication channels

Simpl is an omnichannel customer journey mapping platform that enables businesses to design and build a seamless client journey that rewards behavior and loyalty to your brand. The system provides customer communication tools by acting at the right time for the right customer with on-site scenarios, recommendation widgets, and interactive web pushes.

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Cadena.nuaio logo
(0)

Multichannel platform to communicate with your audiences in

Cadena.nuaio is a platform that allows you to automate your Communications through multiple channels. All in one place.

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Dynosend logo
(0)

Customer experience automation platform

Dynosend helps businesses engage their customers with email marketing, marketing automation and contact CRM.
Send data-driven emails, sms, webhooks and slack messages in one place.

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Alpine Marketing logo
(0)

AIQ is revolutionizing the way businesses grow.

Alpine IQ is the leading provider of elevating business operations and consumer experiences powered by cleaned data.

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appYuser logo
(0)

Measuring and improving web performance and user experience

appYuser lets businesses measure the web performance of websites, evaluate user experience, identify areas of improvement, and calculate the impact on conversion rates.

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Pega Customer Decision Hub logo
(0)

Customer engagement system with customizable taxonomy rules

Pega Customer Decision Hub enables businesses to monitor and design their one-to-one strategies, orchestrate them across channels, and manage them in real time via a single interface. With its' flexible framework, workflows can be applied across organizations of any size with customer touchpoints stored in a central location. Additionally, the system provides communication channels to reach and store customer conversations through SMS, email, chat, and phone engagements.

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Qemotion logo
(0)

Emotional and semantic analysis software

Qemotion is a cloud-based semantic and emotional analysis solution designed to help businesses evaluate the opinions of employees and customers via a unifed portal. The platform includes artificial intelligence technology, which lets organizations identify customer issues, track ratings and reviews, and take appropriate measures to ensure an optimized customer experience.

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ObserviX logo
(0)

AI Marketing Analytics & Multi-Touch Attribution

ObserviX is a marketing analytics and attribution platform that connects every click to real revenue.

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EthOS logo
(0)

Great Experiences Start With Great Research

EthOS brings companies closer to their customers by capturing experiences as they happen through videos, pictures, screen recordings, and text. This rich contextual data gives organizations a deeper understanding of their customers’ real-world experiences.

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CSG Xponent logo
(0)

Real-time customer journey management

Kitewheel is a cloud-based customer journey orchestration platform for businesses in industries including retail, travel, hospitality, banking, and more. The platform utilizes artificial intelligence (AI), machine learning, and advanced analytics to help businesses map their ideal customer journey.

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Pygmalios logo
(0)

AI-powered analytics platform for retail stores

Pygmalios is an in-store analytics platform offering AI-powered insights for physical retail spaces. It measures shopper footfall, dwell time, queue formation, and shelf availability using camera-based sensors that collect anonymous aggregate data without storing images or identifying individuals. Features include traffic and occupancy analytics, competitor price monitoring, digital signage content management, and screen performance measurement across retail locations.

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