This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

WebEngage Logo

WebEngage

Marketing Automation & Customer Data Platform for SMBs

see alternatives

WebEngage Pricing, Features, Reviews and Alternatives

WebEngage product overview

What is WebEngage?

WebEngage is a customer data platform & marketing automation suite that makes user engagement & retention simplified and highly effective for consumer tech enterprises & SMBs. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.

Key benefits of using WebEngage

Campaign Management
Segmentation
Cross channel customer journey builder
Campaign A/B testing
Campaign Analytics and reporting
Advanced customer segmentation
Content personalization
Behavioral targeting

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Documentation
Live Online
Videos
In Person
Webinars

WebEngage pricing information

Value for money

4.4

/5

28

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

WebEngage features

Functionality

4.3

/5

28

Total features

132

14 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Alerts/Notifications
Data Import/Export
Email Marketing
Mobile Access

WebEngage users reviews

Overall Rating

4.5

/5

28

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.56/10
Rating distribution

5

4

3

2

1

14

13

1

0

0

Pros
It will then help you in creating automated workflows to build efficiencies. This is a great tool for marketers and will go a long way in boosting your organization's digital capabilities.

MK

Mayank K.

WebEngage is a seamless easy-to-integrate, easy-to-grasp peace of mind that yields great engagement with effortless execution, highly recommend to all business sizes.

MT

Mohamed T.

There are so many feature that you can use free and working absolutely amazing. And the most amazing the customer service and always available with full support as a friendly way.

SJ

Sujeet J.

Cons
I don't see any ROI in this, it's too costly compared to features it provides. If you have decent tech team, you can custom build most of the features directly.

AR

Anonymous Reviewer

Any user level has access to customer data which could pose a risk at any time. This needs to be looked into.

SD

Siddhant D.

Our worn out hunt for THE email automation tool we wanted, ended with WebEngage.

AT

Aniket T.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

This is simply a great tool for marketing Automation.

Reviewed 5 years ago

- Customer re-targeting - Promoting flash sales to a large TG - Personalized communication

Pros

- Comprehensiveness of offerings across multiple channels of communication - Great Support team. Niket our SPOC from Webengage has been available literally 24*7 to help us with our queries - Value for Money. Great pricing as compared to other tools in the market

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Engage your user with all channels with WebEngage

Reviewed a year ago

My experience with WebEngane is excellent. After analyzing WebEngage, we decided to go ahead with this tool. We don't require any additional tool any channel. WebEngage provide us all at one place. Now our customer journey is more powerful and our reach has increased dramatically.

Pros

With WebEngage we get all channels like Email, Push notification, SMS, WhatsApp and many more at one place. We can use all this cannels to engage our audience. WebEngage comes with excellent Analytics feature. We data to check deep insights and can analyze for creating marketing Strategy.

Cons

Found difficulty to create dynamic email templates. Very few pre-built email templates available in Library.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

As the name suggest, WebEngage is best for Website Engagement

Reviewed 24 days ago
Pros

WebEngage supports multiple channel WhatsApp, SMS, push, email, Google and Facebook all at one place. It help us to segment audience and identify user existence in top, middle or bottom of the funnel. Supports multiple GTM, API and SDK integration. WebEngage stores custum events performed by users and if required it support to export the data to google cloud platform.

Cons

Creating Live segments takes more then the usual time. On Site-notification doesnt work exactly when it is required.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Review - Amit Desai - MyGlamm

Reviewed 2 months ago
Pros

Panel is very user friendly and highly customized.

Cons

Segment level reporting and funnels are not possible, majority of Analytics are based on Event and not on users

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

All-in-one software for marketing automation

Reviewed 3 months ago
Pros

It was one of the best platforms which provide CRM, Marketing automation, Email marketing, and campaign management options. Very simple and easy-to-use tool. The interface is also very user-friendly.

Cons

Sometimes, downloading reports takes a lot of time. This needs to be worked on.

WebEngage FAQs and common questions

Q. What type of pricing plans does WebEngage offer?

WebEngage has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of WebEngage?

WebEngage has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does WebEngage support?

WebEngage supports the following languages:
Dutch, Chinese (Simplified), Japanese, Swedish, Russian, Norwegian (Bokmal), Portuguese, French, Spanish, English, Czech, Hebrew, German, Finnish, Korean, Italian


Q. Does WebEngage support mobile devices?

WebEngage supports the following devices:
Android, iPad, iPhone


Q. Does WebEngage offer an API?

Yes, WebEngage has an API available for use.


Q. What other apps does WebEngage integrate with?

WebEngage integrates with the following applications:
Adobe Commerce, Salesforce Marketing Cloud, Mailchimp Transactional Email, Segment, WordPress, SendGrid, Mailchimp, Twilio, HubSpot CRM, BigCommerce, Shopify


Q. What level of support does WebEngage offer?

WebEngage offers the following support options:
Chat, 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support

Common WebEngage comparisons

WebEngage logo
Zoho CRM logo
WebEngagevsZoho CRM
WebEngage logo
Freshsales logo
WebEngagevsFreshsales

Related categories