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Customer Journey Mapping Tools Software - Page 4

Last updated: March 2026

120 software options

Sailthru logo

Marketing automation for media & publishing and retail.

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Sailthru by Zeta is a marketing automation software and multi-channel personalization tool that serves media and retail brands. The software allows you to personalize customer experiences on every channel, including email, website, and mobile.

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journy.io logo

Customer journey mapping tools

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journy.io is a customer data platform designed to help businesses capture customer engagement metrics to drive conversion, activation, adoption, retention, and growth, while fighting churn.

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SiteRecording logo

Grow like the Fortune 500 with 37+ Apps

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Create a better website experience for your users by monitoring customers' behaviour on your website. Gain insight into how to improve productivity through your website.

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magnews logo

Magnews is the solution for managing customers

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Magnews is a solution for managing the customer journey and improving customer value,starting from overall strategy definition, journey design to single activities and campaign execution in a continuous cycle of measurement and improvement.

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EasySend logo

Your digital partner.

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EasySend is the no-code platform designed for enterprises to build and manage digital processes, streamline customer data intake, and automate workflows.

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USAN Contact Suite for Amazon Connect logo

Extending the power and breadth of Amazon Connect

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Contact Suite is a critical component of any Amazon Connect implementation. It consists of natively built solutions that extend the power and
functionality of Amazon Connect. These solutions require no integration effort and work in tandem with Amazon Connect. Agent Desktop, Dialer, Chat, Email

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Wigzo logo

Hyper Ecommerce growth with performance marketing automation

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Wigzo is a no-code customer data platform with smart marketing automation capabilities for e-commerce growth. Its powerful automation workflows deliver performance-driven personalization across all channels and help retain more customers with better CLTV.

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Where to Buy logo

Ad server, store locator & customer journey mapping software

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Where to Buy is designed to help businesses display information related to products’ pricing and nearest store locations to consumers using customizable web pages. It enables organizations to map customer journeys and communicate with brand managers, retailers, and clients via a unified platform.

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Adobe Real-Time CDP logo

Privacy centric customer data platform software

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Adobe Real-Time Customer Data Platform supports marketers to govern, normalize and collect b2b and b2c data and unify it into real-time profiles that can then be activated across any channels.

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Click2Buy logo

Store Locator Widget

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Click2Buy's solution is a store locator widget that can be plugged into any communication channel with real-time inventory updates for each connected retailer. In addition to the widget, Where to Buy solution comes with an access to a data back office rich with data covering the entire journey.

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Apteco PeopleStage logo

Software for managing and automating multi-channel marketing

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Apteco PeopleStage is a campaign automation software for multi-channel marketing. It allows for real-time automation with event triggers, omnichannel orchestration, and AI-enhanced optimization. Integrating with key marketing and analytics tools, it streamlines data and workflows. Features include journey design, segmentation, campaign analysis, and contact management.

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TheyDo logo

TheyDo helps teams to scale Journey Management.

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TheyDo standardizes journey and opportunity management for optimal cross-team collaboration.

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Dynata Insights Platform logo

Customer journey mapping tools for market researchers

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Dynata Insights Platform is a customer satisfaction software designed to help market researchers manage data sharing and delivery operations. Key features include brand health monitoring, market segmentation, third-party sample augmentation, content organization, and data processing.

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CXDeployer logo

Online tool for mapping customer journey and experience

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Customer Journey Mapping, Persona Mapping, Empathy Mapping, Business Model Canvas, Ideation Management, and Task Management.

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UserExperior logo

Everything you need to analyze digital experience.

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UserExperior is a qualitative mobile analytics tool to visualize and improve broken experiences inside your app.

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PowerReviews logo

Ratings and Review Management Software

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PowerReviews is a reviews management software that lets brands and retailers collect, display and syndicate customer ratings or reviews, and answer customer questions. It helps reach customers at the moment of purchase and help to drive traffic, increase sales and create actionable insights.

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Quadient Customer Journey Mapping logo

Customer journey mapping tool

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Quadient Customer Journey Mapping is a cloud-based software designed to help businesses gain insights into customer experiences across touchpoints and channels. It allows teams to create a customer journey map that identifies the touchpoints of customers.

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Exeevo Omnipresence logo

Cloud CRM Platform for the Life Sciences Industry

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Exeevo Omnipresence is one multichannel CRM solution created specifically for the life sciences industry. Its use cases include Marketing, Commercial, Field CRM, Medical Affairs CRM, Event management, Content Management, Expert and Patient Engagement.

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Adobe Journey Optimizer logo

Customer engagement solution

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Adobe Journey Optimizer enables brands to deliver personalized, timely experiences across channels, ultimately driving loyalty and business growth. It unifies real-time data into actionable profiles, supports complex journey orchestration, and leverages AI for optimized interactions.

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Dynamics 365 Sales logo

Insights-based collaborative sales engagement

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Microsoft Dynamics 365 Sales is a collaborative sales engagement solution that helps connect sellers with customers through their preferred communication channels.

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Qubriux logo

The all-in-one platform for loyalty & customer engagement

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Visualize and optimize your customer journey with Qubriux. Gain insights into customer behavior at each touchpoint and identify areas for improvement to create a seamless and engaging experience.

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TCS Customer Intelligence & Insights logo

Cloud-based tool for customer data management.

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TCS Customer Intelligence & Insights is an AI-driven customer analytics solution that helps organizations deliver personalized, relevant, and connected customer experiences. By leveraging data from multiple sources, the solution provides a 360-degree view of the customer, enabling businesses to gain actionable insights and make informed decisions.

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Onboard logo

Software for success departments to onboard customers faster

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Onboard is a customer management solution designed to help B2B Software companies organize and automate onboarding processes. Administrators can launch customer plans using variable paths, a global list of tasks, dynamic models, and more. Users can collaborate with all stakeholders by comments on threads, sharing links via email invites, and launching map preview on branded portals.

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IrisCX logo

Personalizing visual customer experience

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IrisCX helps businesses resolve consumer problems faster. The platform enables businesses to provide live-guided or self-guided virtual support and generate valuable insights about consumer behavior.

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Salesforce for Travel & Hospitality logo

Personalize the travel experience.

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Salesforce for Travel & Hospitality is a cloud-based travel recommendation solution for the hospitality industry, which tracks customer preferences and allows users to provide personalized offers to their customers. It offers features such as email and digital marketing, loyalty management, sales and customer service solutions, and data analytics dashboards.

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