FellowshipOne Reviews

I've worked with resource management software before and this works as a way to manage data in a simple, easy-to-understand manner.

This software is intended to track information and data, but lacks any user friendly option including the ability to mass-upload your data.

When working with larger quantities of groups or peoples, you were able to apply a mass action which saved a lot of time. The authorization settings were customizable from person to person which was helpful for our pastors, leaders and staff.

The amount of functionalities the system had sometimes felt like too many and yet it was still difficult finding what you need. The language throughout the software isn't easily understandable unless you were in the setup demos.

It is fairly customizable in regards to fields available. And, has a great report library.

Even though there are a vast number of Core reports that can be customizable, it is oftentimes difficult to get the exact information that is needed on a report. And difficult to troubleshoot when you create a report that seems to pull no data at all.

FellowshipOne is great church management software; it helps you manage volunteers, tithing, kids ministry, background checks, and more. But it could definitely be more user-friendly and I wish they were better about offering new and improved features (for example, they came out with a free personalized church app last year, but it was pretty wonky and their customer support was shabby in supporting it. Felt like they just wanted to put something out there and hope nobody actually tried to use it.)

Again, not very user-friendly, hard to do simple things like change usernames/reset passwords, expensive, and not a ton of different features.

The software is very dynamic in what it can do. There isn't a system out there that has the reporting capabilities of FellowshipOne.

With any Enterprise software solution, you need to invest in training and learning the system. I do wish some areas were a little more intuitive but it appears F1 is fixing it with some of their 'F1 Assist' features.

The real best database size is nice. Also the pricing for specific tears was something we found beneficial as we were not a mega church

The integration with the other software is has been a bit challenging. It has also not been super user-friendly for the processes we’ve wanted to use it for. We would love to see a much more user-friendly interface when it comes to event registration, sign-ups and things like that. Also a more functional iPad option would be good

It is fairly easy to add people (members/profiles) into the system, which is the driving force of the program.

It's a clunky, hard to understand system once you get past the initial member profile input. The reports are a BEAST to format and run, and sometimes they seem impossible.

F1 beginning as a strong cloud solution and as packed with features. The good news is they haven't lost any of those features.

The bad news is they have stopped developing the core of their product for about 10 years. They are far behind competitors in the technology space and focus more on add-ons, not the day-to-day ministry tasks.

There is nothing good about this product or organization. Really bad service, support and logistics. Stay away.

This is a terrible product with some of the worst customer service in existence. The product is clunky and overly complicated. It is counter to what a real CRM should be. From sales to customer service, the experience with F1 and ministry brands is bad. You are constantly having to pursue them and their staff is rude. Look at Hubspot or Planning Center for a better experience.

Great database with lots of features to help keep up with church members, families,giving, etc. Probably the best of its kind!

You will need lots of training on how to efficiently use this program. It does sometimes do things that don't make sense. But thankfully there customer service reps are very knowledgeable and helpful. If you aren't super techy, this program might be a little challenging.

Large database that can hold all the information you need about a church member. I like the features that let you add information about a member that can be specific. Also the important aspect of giving different people access to different portions of the system. Not everyone needs to see the financial information so that can be controlled by the rights you give each user. You can also control who can edit or add information. The phone app is useful but only give basic information.

Phone App would be more helpful if more information was available on a member. The report section is very tricky and difficult to use. I have had to call customer service on several occasions for help with setting up a report. On the plus side the customer service reps are helpful.

No pros were added to this review

- Reports: unfriendly, useless fields - Service: no follow up, there’s never a solution, just apologizes.... - check in app: forced to use Bluetooth, still on testing mode... we have 10 devices we invested that simply do not work. - database: unfriendly to use - forms: very basic, unfriendly to use - Add On: literally most that you get included into any other software, in FO it’s an add on, which they only tell you afterwards.... Had to pay for ONE user to train on how to enhance reporting options. - Giving Platform: unfriendly, no comment line

After exploring other databases, I appreciate the user friendliness of Fellowship One. The user face was easy to read and navigate.

Fellowship One served us well for many years, but were not able to take us to the level we needed out of our database. Over the last two years, several large issues came up that never seemed to be resolved by management and caused us to move to another database.

What I used to like about Fellowship One was that it was the central hub for all data for the church organization.

What I have come to not like about Fellowship One is that after a number of mergers and acquisitions the software is no longer fully supported as it once was. It's cumbersome to use and even harder to modify to fit our needs. We have since gone elsewhere for FMS.

It is a good searchable database for people in our church. And does have a multifunctional element to it for emailing and tracking. There are some things that can be trained on better to improve user use.

In emails you can only put on one attachment and it has to be under 1 mb. The first couple years it did not work on iPads or tablet templates. And it overall still has a late 90s early 2000s look.

Improved their stability with Data Center upgrade. Mobile app development. Handles financial giving and event registrations. Manages small groups. Modular based.

Too many layers with multiple screens when adding new families. Label printing options too limited. Needs better customization of input screens, reporting and troubleshooting steps (printing). Would be great if you could send Factory Reset codes directly from the app based on the printer you're using. Would be great to make this client-less and webrtc.

It's better than nothing. I appreciate being able to see a person or household quickly but find that the at-a-glance value is very low.

Does not facilitate discipleship in this century. You need an updated UI/UX. F1 would greatly benefit from automated assimilation processes, etc.

The software is helpful and you can run reports from your database for many different needs. Check-in works well.

Customer support and especially the billing department caused us many problems. The software is expensive and the contract will nickel & dime you if you try to leave early. The software is expansive and a lot of setup & upkeep has to be done manually.

Out of the box solution that includes most every feature a church would need, including support.

Support hasn't been great, multiple changes in company ownership has left things feeling unstable.

I can get reports that give me what I need to know and can manipulate those for just the information I need. I also really like the giving module - with the batch scanner - really fast, intuitive, and easy to administer. We aren't there yet, but when we are it will be easy to segregate check scanning from posting. I can also say that each time they make upgrades to the program, I am impressed with the improvements. It seems like F1 "gets it".

It is difficult to figure out how to enter a ticket to receive support. I wish they would streamline this process.

This software is very feature rich and capable. It has resolved some of our immediate needs with check-in for kids, contributions, and mobile app for access to our data base as well as our small groups. When you read my cons please don't think I would not choose F1 again. I am just highly displeased with how they set expectations and how they train.

They do a very poor job of setting expectations. While the system is capable of a lot of features...good luck figuring them out. They are very limiting on what they will show you during implementation of the product. We also paid for the certification training and even that is limited to what information they will release to you. It seems that their attitude is "You need to figure it out". They...

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With the variety of features offered, Fellowship One provides our church with a unified way of communicating to our church attenders and implementing programs with efficiency. It also provides easy integration of volunteers into administrative capacities. The check-in feature that is offered with it is unmatched in it's ability to help churches provide safety for our littlest members while at the same time track ministry effectiveness.

Fellowship One is a bit of a learning curve. There are complicated steps to creating forms, activities, etc. that, for a small church staff, can seem overwhelming. It can also be hard to get buy-in from some of the staff members because of the lack of ease of use. Would love to see improvement in this area. However, Fellowship One provides excellent training opportunities to help get users up to speed on the software.

Excellent implementation team! F1 software has delivered what they said it could deliver in response to our RFP. Support is responsive. Communication has been good. We have the benefit of many Active Network/Fellowship Tech employees attending and in membership at The Village. No server or site to manage is great (obviously that is a big part of what we pay for) Functionality is really good. Access to the data via API is great and getting better with every new API realm.

Implementation Team could have been more assertive with some suggestions and less with others. Though F1 has delivered it has not delivered at the level we had hoped for, specifically public facing via weblink where the UX has left a lot to be desired. The back-end functionality is great but the interface needs a makeover now. Support though responsive has been dismissive with some of our requests and we have experienced some delays on what we consider a pretty serious request.

-Much more than just a database -Electronic check-in for any activity & secure check-in for children's events -Email communication to anyone or any group in system -Online registrations and online giving that ties to database records -Ability to tag records to allow for easy searches later (spiritual gifts, first time visitors, etc.) -Member portal (InFellowship) offers online church directory,...

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-Contributions module lacking in area of audit trail (this is on their radar) -Reports sometimes hard to find due to size of report library. This issue is being handled with the creation of core reports that combine numerous reports into one all-encompassing report.

*The trainings are easy to understand and can be viewed over and over *Addition of Best Practices and examples of processes is very helpful. Less of a learning curve when you have the benefit of other's experience. *We can see who's attending (or no longer attending), who's serving, who's giving and how (if) they're growing spiritually. *We can provide necessary follow-up care for our congregants...

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*Finding reports takes time *Merging duplicates from new accounts is tedious & takes many steps to complete. *Would like to see more advanced trainings available online (i.e.: Adv activity set-up) *I wasn't here for the implementation (2005) and have rated the implementation review based on staff feedback. The process has changed since then and I'm sure has improved but I'm giving honest feedback based on our experience. *Ease-of-use is getting better but we would like F1 to be more intuitive especially for the non-tech pastors. *F1 is not integrated with Planning Center and our worship team info is not consistently up-to-date.