Panorama Reviews

Bidding for Good and the ease of the platform for our online auction needs. [sensitive content hidden] were also excellent support for our school.

This is small but when I uploaded images to auction items I found oftentimes that I would upload vertically but the image would switch horizontally. It was small and a minor inconvenience.

Pros are the efficiency of the program.Con is that it’s hard to buy a printer that prints receipts associated with the page size of the receipt we use.Hard for me to understand how best to backup our dats

As stated above, it’s hard to find a comparable printer and backup my data

The most impactful features of the product I found the most useful in pivoting from paper in running a silent auction was to use the online bidding to attract guests to purchase tickets online.

Unable to readily talk to a human unless the service to do so was bought. And the turnaround time to respond to online request for info was typically greater than 24 hours.

Giftworks has been sufficient and easy to use.

Giftworks seems a little inefficient, a little clunky.

Bidding for Good is easy to use and looks nice to the end user. One of the best features is the ability to copy over previous donated items and revise for the current year. Since we have been using Bidding for Good for over 10 years this saves me a lot of time.

I wish you could speak to customer service on the phone instead of just via email.

Ability to schedule and conduct an online auction with a geographically dispersed team.

Many things work well. However, when you have a problem, getting it resolved is likely going to be highly frustrating. No matter how much information I provide, it is as if they read the first 4 words and have bucketed and prioritized our problem. It generally takes several email exchanges to get them out of the original assessment and to actually addressing the problem. This is in spite of me trying...

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When it works it will be helpful to me and non-profits

Does not work for stated purpose and can not get the errors corrected

NA - I don't know and am unable to answer this question.

NA I don't know and am unable to answer this question.

URL assignment to registered riders helps

The software is not user friendly for the lay person.

None. Used to be sort of ok when FirstGiving and now is horrible since taken over by FrontStream

THis product is terrible. We will never use it again. The support desk is non-responsive. There is not even basic functionality such as pulling a participant registration list. There is no way to export data. OUr users/participants hate it. It used to be OK when it was FirstGiving and now it is atrocious.

My organizations has used this platform for 10+ years and it has been a nightmare the entire time! As we transitioned out of Giftworks we were only met by road blocks when trying to get a back up copy of our data!

Customer Service is the Absolut worst!!! I have never been treated with so much disrespect! There is no direct line to contact anyone, and don't be surprised if your support ticket gets closed without a response!!!

Their representative who helped me get acquainted with the program was excellent and took her time helping me understand how the fundraising platform works.

I have experienced glitches in the system, edits not able to be made as it is embedded in template, as well as and more importantly, my work not saving. Submitting tickets for support and making calls and getting only voice mail, with no return calls.

Really awful, so I don’t like much. Maybe of you have a really small, simple organisation without too many donors, something is good about it.

Where do I start? You can’t freakin’ cut and paste from GiftWorks! If you want to cut and paste, say, an address onto a Word document, YOU CAN’T. There is no way to do a simple query, like you can with other programs. If you have a donor who is also a volunteer, you can’t simply click and have their record or name transfer over into the volunteer module. You have to type all their info in all over again. To put together a report, the lists of data sets are disorganised and completely unwieldy. This program is a nightmare! With the amount of time we’ve put in attempting to make it functional, we could have bought Raiser’s Edge and been ‘way more satisfied. Just. Don’t. Buy. GIFTWorks—or as I like to call it—GiftWorst.

The software is really easy to navigate, and when used properly very easy to use

The tutorials they released on updates are more complicated than they need to be.

The desktop version was intuitive, worked well for us for 10 years. Mailings, report functions worked well. Integration with FirstGiving for events was bumpy, but worked with GW tech support. The customer support staff - in the past and since the migration to the cloud format - have been responsive, even when they don't have good news to report.

We discovered a month after the migration that the developers had brought over 4 years of past (and unwanted) data from FirstGiving events, and now we have over 200 duplicate records, and 200 duplicate payments that we're being told must be manually removed thru a process that will take days. As a small nonprofit, we don't have the manpower to resolve. Trying to shake a thank you letter out of this system is difficult and in no way intuitive, and the reporting function is buried in "smartlist" constructs, leaving us with many manual steps. The documentation is inadequate.

The ease of entering data and the connection to Mail Chimp are the most important features for us. The simple ways to pull and query data also rank high.

Some of the terminology is hard to understand and the documentation doesn't always clarify it. We're using the Membership module and would like to move to the Cloud version when it's available.

We are pleased that GiftWorks has moved to the cloud, but there are still things that need to be built out to complete the transition.

The membership feature has not been including in the cloud feature yet. This has been holding us back from transition from desktop to the cloud.

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We received donations via FirstGiving. The check we received from FirstGiving BOUNCED (seriously, bounced). They gave us some BS excuse about writing it from the wrong account but more than a month later and we haven't received our money and now they aren't answering our emails. We are out a substantial amount of money and our donors were defrauded. STAY AWAY FROM FIRSTGIVING AT ALL COSTS.

Multiple tracking sources make it easy to sort donors into groups. Calendar function makes it easy to plan the day or week.

Customer service support is average for most areas of concern or questions. Some areas seems to require some back tracking.

I like the desktop version very much. It is easy to use and learn. It has all the reports and fields that I need.

The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.

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Very easy to use, the program tracks everything we need. I love the smart list feature.

I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down.

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It's easy to use and reasonably priced. Because so many people use it, it's imperative that I not have to take a significant amount of time explaining it. FirstGiving is simple enough that I don't have to.

There's nothing that I don't like about it, although there are at least a couple of other products that are comparable, and it needs to do a little more to stand out.

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