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Panorama

Powering auctions, charity events, and online fundraisers.

(4)

Panorama Reviews

Overall rating

3.6

/5

102

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.9/10

Reviews by rating

Pros and cons

The overall experience has been positive and does help us keep track of our donor database and donor amounts, which will help us create a capital campaign and other fund-raising opportunities.
Thanks for all the support... every time I called I received excellent customer service. The First Tee of Dallas, who has also expressed having a great experience with FirstGiving, referred us.
They have been able to reproduce the excellent, user friendly software that was on the desktop and put it in the cloud.
OUr users/participants hate it. It used to be OK when it was FirstGiving and now it is atrocious.
No matter how much information I provide, it is as if they read the first 4 words and have bucketed and prioritized our problem.
Some parts of the interface don't work and it takes weeks for the company to fix. Only three customer service people tend to the entire country; very poor efficiency.
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102 reviews

Recommended

TW
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Tara W.

Education Management, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Used as a School Data Tracker

Reviewed 2 years ago

Overall, Panorama works great for what we need it for: student data tracking. Students are easily able to go to the website and fill out surveys about their SEL growth and tell how they are feeling in both their home and school life. As a teacher, it allows us to see their attendance, their grades, if they are on track to pass the year, etc.

Pros

We use Panorama at our school to track student data, absences, growth, and scores. It’s easy to click on a student name and see all the vital information I’m looking for.

Cons

I don’t feel like anything is missing for the purposes that we use this software for.

AB
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Amanda B.

Public Safety, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Panorama - Health Board use

Reviewed 5 years ago
Pros

The software is really easy to navigate, and when used properly very easy to use

Cons

The tutorials they released on updates are more complicated than they need to be.

TP
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Terri P.

Nonprofit Organization Management, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Read this review and save yourself the headache!!!!

Reviewed 3 years ago

My organization has been in the process of transitioning out of GiftWorks to a new platform because of the low quality and limitations this programs has. At the beginning of the conversion prosses GiftWorks supplied us with a back up file of our data. Now that we are completing our conversion to a new platform they are refusing to provide us with the backup file we need to complete our conversion....

Pros

My organizations has used this platform for 10+ years and it has been a nightmare the entire time! As we transitioned out of Giftworks we were only met by road blocks when trying to get a back up copy of our data!

Cons

Customer Service is the Absolut worst!!! I have never been treated with so much disrespect! There is no direct line to contact anyone, and don't be surprised if your support ticket gets closed without a response!!!

CJ
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Chris J.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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2022 Ride

Reviewed a year ago
Pros

URL assignment to registered riders helps

Cons

The software is not user friendly for the lay person.

CK
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Cheryl K.

Nonprofit Organization Management, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Customer Service

Reviewed a year ago

Thank you for the opportunity to offer highest praise for [SENSITIVE CONTENT] for the professionalism and expertise providedto me as I navigated through the FrontStream creation of our annual solicitation letter. In utilizing Quick Assist,he skillfully made corrections and edits to the format that allowed me to learn in the process. The technical staffat FrontStream are attentive, prompt in response, and most knowledgeable.

Pros

NA - I don't know and am unable to answer this question.

Cons

NA I don't know and am unable to answer this question.

BG
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Billie G.

Nonprofit Organization Management, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Never a good customer services experience

Reviewed 8 months ago

When it works, good. But at the first sign of an issue I want to just quit rather than deal with inept customer support.

Pros

Ability to schedule and conduct an online auction with a geographically dispersed team.

Cons

Many things work well. However, when you have a problem, getting it resolved is likely going to be highly frustrating. No matter how much information I provide, it is as if they read the first 4 words and have bucketed and prioritized our problem. It generally takes several email exchanges to get them out of the original assessment and to actually addressing the problem. This is in spite of me trying...

PB
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Paula B.

Fine Art, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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GiftWorks is a good platform for the basics on donor tracking

Reviewed 7 years ago
Pros

I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

Cons

It isn't easy to figure out how to use the other features of GiftWorks. I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program. Therefore, I find myself limited in what I use GiftWorks for, and constantly frustrated about paying a large sum for a program that we only use for donor tracking.

CE
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Christie E.

Religious Institutions, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Giftworks

Reviewed 6 years ago

If I was starting out I would not choose this software. I feel stuck because I have been with them so long and have a large amount of info that would have to be moved if/when I move to another software.

Pros

I like the desktop version very much. It is easy to use and learn. It has all the reports and fields that I need.

Cons

The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.

LY
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Laura Y.

Civic & Social Organization, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to utilize and track donors

Reviewed 6 years ago
Pros

Multiple tracking sources make it easy to sort donors into groups. Calendar function makes it easy to plan the day or week.

Cons

Customer service support is average for most areas of concern or questions. Some areas seems to require some back tracking.

AP
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Amy P.

Primary/Secondary Education, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product & Customer Service!

Reviewed 7 months ago

We have used Panorama for years for our online Auction needs, have worked with [sensitive content hidden] for several years and have truly felt very supported in this process.

Pros

Bidding for Good and the ease of the platform for our online auction needs. [sensitive content hidden] were also excellent support for our school.

Cons

This is small but when I uploaded images to auction items I found oftentimes that I would upload vertically but the image would switch horizontally. It was small and a minor inconvenience.

CB
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Carlene B.

Hospital & Health Care, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Stay Away!

Reviewed 3 years ago

Created far more problems than it solved. I should have backed out of the contract within weeks of signing it.

Pros

Rumor has it that the server-based GiftWorks was a solid and useful product. Not the Cloud version. What I liked was that by migrating to GW I was able to regain (from a GW file in our own electronic archives) 15 years of donor history that my predecessor abandoned when he transitioned to a different product.

Cons

Everything! Endless "known bugs" that weren't scheduled for fix. A tech support team that, while awesomely kind, also appears to have been trained to "resolve" issues by postponing the solution. Having zip codes and state codes randomly disappear from my records. Having it "integrated" with a peer-to-peer product that has a different default Constituent name protocol, so every single individual who was uploaded from that product generated a new record -- most of them duplicates.

KM
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Kate M.

Nonprofit Organization Management, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Worthless piece

Reviewed 5 years ago
Pros

Really awful, so I don’t like much. Maybe of you have a really small, simple organisation without too many donors, something is good about it.

Cons

Where do I start? You can’t freakin’ cut and paste from GiftWorks! If you want to cut and paste, say, an address onto a Word document, YOU CAN’T. There is no way to do a simple query, like you can with other programs. If you have a donor who is also a volunteer, you can’t simply click and have their record or name transfer over into the volunteer module. You have to type all their info in all over again. To put together a report, the lists of data sets are disorganised and completely unwieldy. This program is a nightmare! With the amount of time we’ve put in attempting to make it functional, we could have bought Raiser’s Edge and been ‘way more satisfied. Just. Don’t. Buy. GIFTWorks—or as I like to call it—GiftWorst.

RW
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Renee W.

Nonprofit Organization Management, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Terrible Product

Reviewed 2 years ago

This product is terrible. I can't say enough negative things about it.

Pros

None. Used to be sort of ok when FirstGiving and now is horrible since taken over by FrontStream

Cons

THis product is terrible. We will never use it again. The support desk is non-responsive. There is not even basic functionality such as pulling a participant registration list. There is no way to export data. OUr users/participants hate it. It used to be OK when it was FirstGiving and now it is atrocious.

PM
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Penny M.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Giftworks has been a very good fit for our small non-profit: cost wise, ease of use, and features.

Reviewed 5 years ago

Great way to keep up with donors, current and potential.

Pros

The ease of entering data and the connection to Mail Chimp are the most important features for us. The simple ways to pull and query data also rank high.

Cons

Some of the terminology is hard to understand and the documentation doesn't always clarify it. We're using the Membership module and would like to move to the Cloud version when it's available.

KH
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Kimberly H.

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Long-time user with good overall satisfaction. Predominately small-to-mid size shops.

Reviewed 5 years ago
Pros

Easy to use notes section and ability to back-date entries allows to gather comprehensive data on a donor profile. Customized Smart Lists and Reports provide valuable data and support our ongoing efforts.

Cons

It's a CRM tool, so the data-entry is still a heavy lift. It isn't quite as intuitive as other software systems. It's still a solid software package.

KB
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Kirsten B.

Civic & Social Organization, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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They stole our money. Seriously.

Reviewed 6 years ago
Pros

No pros were added to this review

Cons

We received donations via FirstGiving. The check we received from FirstGiving BOUNCED (seriously, bounced). They gave us some BS excuse about writing it from the wrong account but more than a month later and we haven't received our money and now they aren't answering our emails. We are out a substantial amount of money and our donors were defrauded. STAY AWAY FROM FIRSTGIVING AT ALL COSTS.

LK
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Lorraine K.

Individual & Family Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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tech support does not respond to requests for assistance

Reviewed 3 years ago

I am less than two weeks in and very frustrated. I signed on to this program because it used to be FirstGiving and they had a very responsive support and customer service department. I have been having issues for days and no response other than one email this am saying they left a voice mail for me, when there is no record at all on my phone of a call coming in from them. Had I known it would be this difficult getting tech support on the line or even fixing the issues and sending an email out, I wish that I would have checked out their support more carefully before signing on.

Pros

Their representative who helped me get acquainted with the program was excellent and took her time helping me understand how the fundraising platform works.

Cons

I have experienced glitches in the system, edits not able to be made as it is embedded in template, as well as and more importantly, my work not saving. Submitting tickets for support and making calls and getting only voice mail, with no return calls.

BK
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Bill K.

Nonprofit Organization Management, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Miracle Ride Review

Reviewed a year ago
Pros

What I like most is the help I received from [SENSITIVE CONTENT] from Technical Support.

Cons

I am not IT, so I struggled to set up our website. However, [SENSITIVE CONTENT] from Technical Support helped me and she was fantastic. For example, I mistakenly set up the site as a "Donation" site and [SENSITIVE CONTENT] informed me that I was having problems because I needed to set up the Miracle Ride as a "Peer to Peer" website. She helped me with creating the new platform and it was much easier.

sm
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sonja m.

Civic & Social Organization,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Good product with a few flaws

Reviewed 8 years ago
Pros

Very easy to use, the program tracks everything we need. I love the smart list feature.

Cons

I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down.

SR
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Susan R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to Learn, Use and Manage.

Reviewed 8 years ago

We began using GiftWorks in 2009. We are an older, established agency and needed to upgrade from a database that had been created by a volunteer who no longer worked with us. We needed a fresh start. GiftWorks gave us that and more. We love its ease of use and the smartlists and reports we can generate so easily and quickly. Fundraising databases for small nonprofits need to be very user friendly since most agencies with less than a million dollar budget require employees to wear many hats. We see GiftWorks as a strong partner for us. Support has always been available when needed. We hope GiftWorks maintains what drew us to this company in the first place...trust in the software and reasonable pricing. Thank you.

Pros

No pros were added to this review

Cons

No cons were added to this review

HJ
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Heidi J.

Museums and Institutions, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Looking toward the future product

Reviewed 8 months ago
Pros

Giftworks has been sufficient and easy to use.

Cons

Giftworks seems a little inefficient, a little clunky.

KW
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Kevin W.

Utilities, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Matching Funds Function

Reviewed a year ago

No customer service other than emails. Adding additional institutions go into a black hole with no follow up by CS

Pros

When it works it will be helpful to me and non-profits

Cons

Does not work for stated purpose and can not get the errors corrected

RW
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Ronda W.

Higher Education,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Works well enough

Reviewed 9 years ago
Pros

It's easy to use and reasonably priced. Because so many people use it, it's imperative that I not have to take a significant amount of time explaining it. FirstGiving is simple enough that I don't have to.

Cons

There's nothing that I don't like about it, although there are at least a couple of other products that are comparable, and it needs to do a little more to stand out.

AH
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Anna H.

Religious Institutions, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All Digital Fundraising Event

Reviewed 8 months ago

Great experience in running an all digital fundraising event.

Pros

The most impactful features of the product I found the most useful in pivoting from paper in running a silent auction was to use the online bidding to attract guests to purchase tickets online.

Cons

Unable to readily talk to a human unless the service to do so was bought. And the turnaround time to respond to online request for info was typically greater than 24 hours.

KM
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Kelly M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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GiftWorks - good for the small/medium nonprofit

Reviewed 7 years ago

I like the fact that it has multiple layers to allow a lot of information to be stored (grants/volunteers/etc.), but I don't like their new pricing structure where you pay by the number of donors you have and by the month. I liked the old structure (before they were bought by FrontStream) much better.

Pros

No pros were added to this review

Cons

No cons were added to this review