Panorama Reviews

When publishing prizes on line, the system guides you through and explains what each question means. It's very user friendly

I had a lot of trouble this year loading pictures to illustrate my items. I've never encountered so many error messages as I did this year!

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URL assignment to registered riders helps

The software is not user friendly for the lay person.

Improvements to the peer-to-peer event pages made the site appear much less dated. These should be expanded to simple donation forms and non P2P events.

Frequent issue logging in, searching for a constituent was often difficult (can't search by email address for example, even though it's an available field), reporting not very customizable, can't manually push out receipts for monthly donors when they request them,

It's low cost, it was easy to put the donate widget on our website, you can store a fair amount of information in donor profiles.

Lack of customization options in the giving form, when downloading donations to GiftWorks, the memorial/honorarium fields do not format correctly, when using SmartEntry you can't include campaign information for donations. I have also at times gotten no response from customer support or had support that was completely unhelpful.

They have been able to reproduce the excellent, user friendly software that was on the desktop and put it in the cloud. This is not easy to do. I have not implemented the new software but I do have a copy of it and have played with it a lot. One of the things they are conscious of is the ability to have the constituents access the software and have donations, events, and memberships done online, which many others have not been able to do. I always felt that the desktop version was easy to implement and use. There are enough ways to customize the end user experience that accommodate a lot of needed customizations but not so much that the software couldn't be implemented without a lot of customizing, which makes it great for a small organization, which was Giftworks' strength.

Because of what makes the software good, also makes it limiting for many users who require a lot of configuration. There are some very sophisticated systems that would be more suited for that type of need.

The software is really easy to navigate, and when used properly very easy to use

The tutorials they released on updates are more complicated than they need to be.

We use Panorama at our school to track student data, absences, growth, and scores. It’s easy to click on a student name and see all the vital information I’m looking for.

I don’t feel like anything is missing for the purposes that we use this software for.

The ease of entering data and the connection to Mail Chimp are the most important features for us. The simple ways to pull and query data also rank high.

Some of the terminology is hard to understand and the documentation doesn't always clarify it. We're using the Membership module and would like to move to the Cloud version when it's available.

Nothing, we wanted to move to the version but the features we needed were never converted. We asked numerous times when membership would be available and never heard back.

Didn't convert the features were needed to the new version and no one could give us any idea when the features would be available. We converted to NeonCRM

I like the setup and ease of entry of donor information and tracking how much donors give.

Not very intuitive to use and creating thank you letters is not the easiest process. User documentation and support could be better.

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Easy to use notes section and ability to back-date entries allows to gather comprehensive data on a donor profile. Customized Smart Lists and Reports provide valuable data and support our ongoing efforts.

It's a CRM tool, so the data-entry is still a heavy lift. It isn't quite as intuitive as other software systems. It's still a solid software package.

It's easy to re-create events for success with proper templates. They also have some great videos for support.

There are some pieces that you just can't do in terms of high-level coding for website ease but I know this is an area they are working on.

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It's easy to use both as an administrator and for the bidder. I like the reports that can be generated. Also, the neat and clean look of the auction itself.

The payment processing has changed, but we are getting used to the new process. Staff at Bidding For Good has been very helpful.

Relatively easy to use and ability to generate reports. The money easily transfers into my account; no issues with that.

Some parts of the interface don't work and it takes weeks for the company to fix. Only three customer service people tend to the entire country; very poor efficiency.

This service has declined over the years. Customer support is virtually unreachable.

The new interface is not stable with Safari. Trying to log into our platform with Chrome and Firefox and can't log-in. When you try to reset your password a "page does not exist" message pops up.

None. Used to be sort of ok when FirstGiving and now is horrible since taken over by FrontStream

THis product is terrible. We will never use it again. The support desk is non-responsive. There is not even basic functionality such as pulling a participant registration list. There is no way to export data. OUr users/participants hate it. It used to be OK when it was FirstGiving and now it is atrocious.

This is one of the most easy fundraising software programs to master. Super user friendly and easily adaptable to any event or organization.

It can be a little tougher to import or export from the software for some reporting aspects. But, there are really not a lot.

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We received donations via FirstGiving. The check we received from FirstGiving BOUNCED (seriously, bounced). They gave us some BS excuse about writing it from the wrong account but more than a month later and we haven't received our money and now they aren't answering our emails. We are out a substantial amount of money and our donors were defrauded. STAY AWAY FROM FIRSTGIVING AT ALL COSTS.

It's easy to use and reasonably priced. Because so many people use it, it's imperative that I not have to take a significant amount of time explaining it. FirstGiving is simple enough that I don't have to.

There's nothing that I don't like about it, although there are at least a couple of other products that are comparable, and it needs to do a little more to stand out.

Their representative who helped me get acquainted with the program was excellent and took her time helping me understand how the fundraising platform works.

I have experienced glitches in the system, edits not able to be made as it is embedded in template, as well as and more importantly, my work not saving. Submitting tickets for support and making calls and getting only voice mail, with no return calls.

This product is easy to use, and provides me with a safe, secure and trackable way to make a donation.

I did not like the additional charge to the nonprofit, but I did like the fact that I could elect to pay the fee instead of having the organization I was donating to pay the fee..

They are easy to work with and we receive our money in a timely fashion.

I think that the percentage that they charge for their fees is a bit high. I realize they need to make money but I think their fees are one of the highest.