Panorama Reviews

We use Panorama at our school to track student data, absences, growth, and scores. It’s easy to click on a student name and see all the vital information I’m looking for.

I don’t feel like anything is missing for the purposes that we use this software for.

The software is really easy to navigate, and when used properly very easy to use

The tutorials they released on updates are more complicated than they need to be.

My organizations has used this platform for 10+ years and it has been a nightmare the entire time! As we transitioned out of Giftworks we were only met by road blocks when trying to get a back up copy of our data!

Customer Service is the Absolut worst!!! I have never been treated with so much disrespect! There is no direct line to contact anyone, and don't be surprised if your support ticket gets closed without a response!!!

URL assignment to registered riders helps

The software is not user friendly for the lay person.

NA - I don't know and am unable to answer this question.

NA I don't know and am unable to answer this question.

Ability to schedule and conduct an online auction with a geographically dispersed team.

Many things work well. However, when you have a problem, getting it resolved is likely going to be highly frustrating. No matter how much information I provide, it is as if they read the first 4 words and have bucketed and prioritized our problem. It generally takes several email exchanges to get them out of the original assessment and to actually addressing the problem. This is in spite of me trying...

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I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

It isn't easy to figure out how to use the other features of GiftWorks. I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program. Therefore, I find myself limited in what I use GiftWorks for, and constantly frustrated about paying a large sum for a program that we only use for donor tracking.

I like the desktop version very much. It is easy to use and learn. It has all the reports and fields that I need.

The cloud version was released before it was ready and it is a train wreck. Many important features are not working yet.

Multiple tracking sources make it easy to sort donors into groups. Calendar function makes it easy to plan the day or week.

Customer service support is average for most areas of concern or questions. Some areas seems to require some back tracking.

Bidding for Good and the ease of the platform for our online auction needs. [sensitive content hidden] were also excellent support for our school.

This is small but when I uploaded images to auction items I found oftentimes that I would upload vertically but the image would switch horizontally. It was small and a minor inconvenience.

Rumor has it that the server-based GiftWorks was a solid and useful product. Not the Cloud version. What I liked was that by migrating to GW I was able to regain (from a GW file in our own electronic archives) 15 years of donor history that my predecessor abandoned when he transitioned to a different product.

Everything! Endless "known bugs" that weren't scheduled for fix. A tech support team that, while awesomely kind, also appears to have been trained to "resolve" issues by postponing the solution. Having zip codes and state codes randomly disappear from my records. Having it "integrated" with a peer-to-peer product that has a different default Constituent name protocol, so every single individual who was uploaded from that product generated a new record -- most of them duplicates.

Really awful, so I don’t like much. Maybe of you have a really small, simple organisation without too many donors, something is good about it.

Where do I start? You can’t freakin’ cut and paste from GiftWorks! If you want to cut and paste, say, an address onto a Word document, YOU CAN’T. There is no way to do a simple query, like you can with other programs. If you have a donor who is also a volunteer, you can’t simply click and have their record or name transfer over into the volunteer module. You have to type all their info in all over again. To put together a report, the lists of data sets are disorganised and completely unwieldy. This program is a nightmare! With the amount of time we’ve put in attempting to make it functional, we could have bought Raiser’s Edge and been ‘way more satisfied. Just. Don’t. Buy. GIFTWorks—or as I like to call it—GiftWorst.

None. Used to be sort of ok when FirstGiving and now is horrible since taken over by FrontStream

THis product is terrible. We will never use it again. The support desk is non-responsive. There is not even basic functionality such as pulling a participant registration list. There is no way to export data. OUr users/participants hate it. It used to be OK when it was FirstGiving and now it is atrocious.

The ease of entering data and the connection to Mail Chimp are the most important features for us. The simple ways to pull and query data also rank high.

Some of the terminology is hard to understand and the documentation doesn't always clarify it. We're using the Membership module and would like to move to the Cloud version when it's available.

Easy to use notes section and ability to back-date entries allows to gather comprehensive data on a donor profile. Customized Smart Lists and Reports provide valuable data and support our ongoing efforts.

It's a CRM tool, so the data-entry is still a heavy lift. It isn't quite as intuitive as other software systems. It's still a solid software package.

No pros were added to this review

We received donations via FirstGiving. The check we received from FirstGiving BOUNCED (seriously, bounced). They gave us some BS excuse about writing it from the wrong account but more than a month later and we haven't received our money and now they aren't answering our emails. We are out a substantial amount of money and our donors were defrauded. STAY AWAY FROM FIRSTGIVING AT ALL COSTS.

Their representative who helped me get acquainted with the program was excellent and took her time helping me understand how the fundraising platform works.

I have experienced glitches in the system, edits not able to be made as it is embedded in template, as well as and more importantly, my work not saving. Submitting tickets for support and making calls and getting only voice mail, with no return calls.

What I like most is the help I received from [SENSITIVE CONTENT] from Technical Support.

I am not IT, so I struggled to set up our website. However, [SENSITIVE CONTENT] from Technical Support helped me and she was fantastic. For example, I mistakenly set up the site as a "Donation" site and [SENSITIVE CONTENT] informed me that I was having problems because I needed to set up the Miracle Ride as a "Peer to Peer" website. She helped me with creating the new platform and it was much easier.

Very easy to use, the program tracks everything we need. I love the smart list feature.

I don't like that you are forced to upgrade and when you don't it simply shuts your access to the program down.

No pros were added to this review

No cons were added to this review

Giftworks has been sufficient and easy to use.

Giftworks seems a little inefficient, a little clunky.

When it works it will be helpful to me and non-profits

Does not work for stated purpose and can not get the errors corrected

It's easy to use and reasonably priced. Because so many people use it, it's imperative that I not have to take a significant amount of time explaining it. FirstGiving is simple enough that I don't have to.

There's nothing that I don't like about it, although there are at least a couple of other products that are comparable, and it needs to do a little more to stand out.

The most impactful features of the product I found the most useful in pivoting from paper in running a silent auction was to use the online bidding to attract guests to purchase tickets online.

Unable to readily talk to a human unless the service to do so was bought. And the turnaround time to respond to online request for info was typically greater than 24 hours.

No pros were added to this review

No cons were added to this review