TouchPoint Pricing, Features, Reviews & Comparison of Alternatives

TouchPoint

Flexible Church Management System with Mobile App

4.3/5 (240 reviews)

TouchPoint overview

What is TouchPoint?

The TouchPoint mobile app offers full, bilateral integration with the TouchPoint church management system. When a user updates his or her contact information in the app, the changes are reflected in the TouchPoint database. Built by the Church for the Church.

A powerful platform for tracking critical information about your ministry and those you serve. Mobile access with iPhone and Android apps, online giving and registration, check-in for children or events, real time attendance tracking, group and volunteer management, customizable email templates, task management, context help, and superior search abilities to deliver that fine-tuned and exact group of people you are targeting for ministry and communication.

The system allows users to manage individuals and families within the church database, set criteria for automatically refreshed member status flags, merge duplicated profiles, attach documents to member profiles, and approve volunteer applications. Members can view and update their own individual and family information, upload photographs, register for events, make online donations, and view their contribution records.

TouchPoint enables users to set up events, customize registrations, set different registration fees for members and staff, check members into events and services, take individual attendance or head counts, keep track of members who have stopped regularly attending, and more.

Users can accept contributions through the online giving portal, or manually enter offline transactions and scan in checks, creating a complete donation record for both the church and individual donors. TouchPoint provides users with tools to track giving histories, habits, and monitor pledges, and the built-in reporting tool can be used to identify new givers, top donors, and variances in giving. For those concerned about data privacy and security, we are the only ChMS that supports two-factor authentication.
www.touchpointsoftware.com

Pricing

Starting from
$2000/year
Pricing options
Free
Subscription
Free trial
Open source
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
TouchPoint screenshot: TouchPoint allows church members to access shared audio recordings of sermonsTouchPoint Mobile App: Zach's StoryTouchPoint screenshot: Users can upload campus maps into TouchPoint, to assist members in finding their way to eventsTouchPoint screenshot: Members can register for events online through TouchPoint's appTouchPoint screenshot: Members can also watch church video recordings through TouchPointTouchPoint screenshot: Users can find and merge duplicate member profiles in TouchPointTouchPoint screenshot: TouchPoint includes a full searchable directory of all church members, including their birthdays and contact detailsTouchPoint screenshot: Users can view contributions by fund in TouchPoint TouchPoint screenshot: Users can create their own custom volunteer registration forms in TouchPoint, and send these out to enlist past or potential volunteersTouchPoint screenshot: TouchPoint generates weekly attendance reports for users to view total numbers and attendance split by event or serviceTouchPoint screenshot: The visual appearance of our app is fully customizable. Prefer icons over image tiles? Yep, you can upload your own images and link them wherever you like! Sliding banners give you the space to make important announcements. TouchPoint screenshot: Members can update their database record right from their mobile phone. Lay leaders and staff can look up members to get important updates and background information.TouchPoint screenshot: See your giving history without having to log in to a desktop computer. TouchPoint screenshot: Church staff can configure the mobile app to offer the most up-to-date information to church members, schedule future messages, and send out timely reminders to the congregation.TouchPoint screenshotTouchPoint screenshotTouchPoint screenshotTouchPoint screenshot: Enable your leadership team to view year over year giving history and trends with dashboards.People Records & Status FlagsSearch Builder

TouchPoint user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  3.7
  4.4
Santhosh Reddy

Good TouchPoint… Great support…

Used daily for 6-12 months
Reviewed 2019-04-05
Review Source: Capterra

Pros
TouchPoint is a very good user-friendly application, very easy to use for beginners as well and very good customer support for a quick response. I was strongly recommended.

Cons
None, because of the very good customer support, User-friendly as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Great ChMS for Medium to Large churches

Used daily for 6-12 months
Reviewed 2020-01-05
Review Source: Capterra

Helpful and knowledgeable staff. Data migration took longer than we had hoped. I don't think the planning/forecast for that was reasonable. But, the product is great!

Pros
Flexibility, online portal, app, ability to develop further, task/follow up system

Cons
Check-in could be more customizable, app is very good, but just links a number of things back to the church website instead of having the information native to the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wayne Gautney

Very good and getting better all the time!

Used daily for 2+ years
Reviewed 2017-02-16
Review Source: Capterra

What I love: web-based, can access anywhere. The smartphone app is WONDERFUL!!! Membership and contact / follow up system are great. Contributions is great! What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials. Reports are not very customizable and sometimes waste space on the page if printed.

Pros
Smartphone app (love this!) Membership (photos, info that individuals can update themselves, family relationship notes, pastoral notes) Contributions, web-based (can access anywhere) Attendance tracking / ability to enter attendance over smartphone app.

Cons
Lacks full financial suite (gen ledger, accts payable, payroll, etc) Reports could be more customizable and outreach forms too. Difficulty of integrating with Microsoft Word for producing form letters. A few other things I can't recall right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Joshua Harkins

Excellent Church Management Software

Used weekly for 1-2 years
Reviewed 2019-09-28
Review Source: Capterra

Church Management across multiple campuses. Completely integrated solution.

Pros
Extremely and intuitive to use platform. Filled with robust and customizable features and metrics. Extremely attentive customer support team. Minimal learning curve.

Cons
I can't think of any negative feedback or experiences that we have had while we have been using TouchPoint.

Response from TouchPoint Software


Thank you so much for your positive feedback Joshua!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Pamela Hamilton

Great, user friendly tool for church management

Used daily for 6-12 months
Reviewed 2018-03-26
Review Source: Capterra

Pros
The software is extremely user friendly and acts as an interface for the entire office even when some staff members are out on visitation, vacation, hospital duty.... It is very helpful in keeping track of accurate demographics and statistics for our church not only on a member informational level, but also in a financial sense as well. The ability to also accept credit/debit card transactions easily through a simple link on our website has increased contributions, tithes, and offerings by quite a bit. TouchPoint also allows our pastors to know who has visited with whom and also for our senior pastor to assign tasks to associate pastors; effectively delegating tasks and visits across the entire pastoral staff. As the financial secretary, I utilize the Touch Point software for keeping up with contribution records as well as yearly capital pledge campaigns. The software has the ability to compile financial data and run easy reports. Over all, I love the "user friendliness" of the software. It seems to be designed along the lines of some popular social media forums and it is extremely easy to navigate. Over all, the software gets an A from Woodlawn Baptist Church.

Cons
The mobile app that coincides with the software is not as user friendly for either internal staff or members. The app is easy to find and download on any app store; however, once the app is downloaded and log in occurs, it is very limited on the functionality. Our pastors utilize the mobile app to pull up address information for members when they are out on visitation; however, they are not able to input information regarding their visit on the app. It has been mentioned several times that it would make the software/system much more attractive if they were to access and update information within the mobile app instead of waiting until the end of their visit/day when they are sitting back at their desks, in front of a computer to input all of the necessary information that they would like to include about the visitation/events of the day and to pass on that information to the rest of the staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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TouchPoint pricing

Starting from
$2000/year
Pricing options
Free
Subscription
Free trial
Open source
View Pricing Plans

The TouchPoint mobile app syncs bidirectionally with your TouchPoint database, so members, staff, and lay leaders can update information from their mobile device. A free version of the app exists that comes with TouchPoint branding. We also offer a custom-branded app that includes a one-time set up fee and a yearly subscription.

TouchPoint features

API
Access Control
Attendance Management
Automatic Notifications
Credit Card Processing
Custom Fields
Electronic Payments

Activity Dashboard (67 other apps)
Campaign Management (46 other apps)
Communication Management (49 other apps)
Contact Database (60 other apps)
Contact Management (44 other apps)
Customizable Branding (53 other apps)
Customizable Reporting (54 other apps)
Data Import/Export (61 other apps)
Event Management (61 other apps)
Registration Management (47 other apps)
Reporting & Statistics (73 other apps)
Third Party Integration (59 other apps)
Volunteer Management (46 other apps)

Videos and tutorials

Additional information for TouchPoint

Key features of TouchPoint

  • Additional custom data fields
  • Advanced search builder
  • Attach documents to profiles
  • Attendance tracking
  • Barcode-based check-in
  • Custom status flags
  • Customizable automated membership process
  • Find and merge duplicates
  • Full contact history
  • Granular roles & permissions
  • Individual and family photos
  • Integrates with Mailchimp for newsletters
  • Member linking into families
  • Mobile Small Group Finder
  • Online contribution statements
  • Online event registration
  • Online giving
  • Paid and free registrations
  • Private staff notes
  • Recurring donations
  • Self check-in
  • Ticketing for special events
  • Two-Factor Authentication
  • USPS address verification
  • Volunteer application approvals
  • Volunteer management calendar
  • iOS and Android apps
View All Features

Benefits

Volunteers can register for and manage their own assignments, request substitutions for any commitments they cannot meet with automatic request tracking and swapping with the first responder, and event check-in records attendance of volunteers and substitutes.

Attendance can be taken using printed rosters, barcode scanning, through the mobile app, or any combination of these, with options for both individual and headcount attendance.

Members can make one-off and recurring donations through the online giving portal, users can manually enter contributions and scan checks, and create giving histories, contribution statements and summary reports.

TouchPoint’s search builder enables users to draw on over 250 selection criteria to create user lists based on demographics, attendance, giving, and more, and use these lists to target communications, produce reports, add members to groups, and create member status flags.

Users can send customizable emails and text messages directly from the database, personalized for each member, with email open link tracking, and the option to include special links to allow event registration directly from with the email.