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TouchPoint
4.3
(241)

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Flexible Church Management System with Mobile App

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(9)

TouchPoint Pricing, Features, Reviews and Alternatives

TouchPoint product overview

What is TouchPoint?

The TouchPoint mobile app offers full, bilateral integration with the TouchPoint church management system. When a user updates his or her contact information in the app, the changes are reflected in the TouchPoint database. Built by the Church for the Church.

Key benefits of using TouchPoint

Volunteers can register for and manage their own assignments, request substitutions for any commitments they cannot meet with automatic request tracking and swapping with the first responder, and event check-in records attendance of volunteers and substitutes.

Attendance can be taken using printed rosters, barcode scanning, through the mobile app, or any combination of these, with options for both individual and headcount attendance.

Members can make one-off and recurring donations through the online giving portal, users can manually enter contributions and scan checks, and create giving histories, contribution statements and summary reports.

TouchPoint’s search builder enables users to draw on over 250 selection criteria to create user lists based on demographics, attendance, giving, and more, and use these lists to target communications, produce reports, add members to groups, and create member status flags.

Users can send customizable emails and text messages directly from the database, personalized for each member, with email open link tracking, and the option to include special links to allow event registration directly from with the email.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base

Training options

Documentation
In Person
Live Online
Webinars
Videos

TouchPoint pricing information

Value for money

4.2

/5

241

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TouchPoint features

Functionality

4.1

/5

241

Total features

40

1 categories

Most valued features by users

Event Management
Reporting & Statistics
Membership Management
Activity Dashboard
Mobile Access
Volunteer Management
Alerts/Notifications
Contact Management

Functionality contenders

TouchPoint users reviews

Overall Rating

4.3

/5

241

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.19/10
Rating distribution

5

4

3

2

1

109

104

23

4

1

Pros
The tech support has been good. I like all the help articles that will lead you to a possible solution.
Our church has used TouchPoint for over 5 years now and they continually strive to make it better and better. Their customer support is very quick and easy and that is something I'm most thankful for.
It has helped us improve our check-in system. For me, there is a learning curve for how to process certain things but the staff has been very helpful and once I get it the first time, I am good to go.
Cons
I am disappointed that I cannot set up a communication plan for members and guests. The search building feature seems a bit awkward.
What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials.
It can sometimes be a bit challenging to find the items you are looking for. The navigation structure can be a bit confusing.

Overall rating contenders

KB
AvatarImg

Kathy B.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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TouchPoint is a wonderful Member Management Software

Reviewed 6 years ago

I have used several other Member Management Softwares/Systems over the years and TouchPoint is the most user-friendly one I have experienced. The Annual Cost is surprisingly low compared to the tremendous features they offer. Before switching to BVCMS, which become TouchPoint, I was on the lookout for a system that would be more affordable for our Satellite Campus, yet offered the same features I was used to from the expensive Software/System. I was surprised at their cost then even more pleasantly surprised at the features they offered. I have recommended TouchPoint to many other Ministry Assistants as a system that is "worth the time to switch over to" due to the ease of use for them AND THEIR VOLUNTEERS. It is one of the very best I have experienced.

Pros

Features - some of the Best I have experienced

Cons

They do not have an Account Financial System integrated into Touchpoint. I use Quick Books for my accounting so I have to input my financials (Tithes, Mission Trips, etc). from Touchpoint to Quick Books.

LV
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Lisa V.

Religious Institutions, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Always the Best Service

Reviewed 6 years ago

With no database background, I was given the duty to oversee our church's database. When we signed up for TouchPoint, any concerns were calmed by the personal training given from the start, along with excellent, courteous, kind and prompt assistance whenever I need to contact customer support. We are blessed with the upgrades, also. When someone wants to add a new feature, all of us receive the same benefit. We know we are getting a quality database which allows our church to function like one with a huge administrative staff when really it is just TouchPoint giving us the technology to achieve the goal of knowing our congregation and reaching them with information.

Pros

Flexibility, ease of use, cost, customer service, continued upgrades and features

Cons

Mobile features are still limited and sometimes difficult (but I expect it will be improving, as your product always does!); some features assume understanding by the user but aren't clear. I hit a few little glitches due to our small church needing specialized features for our events which don't exist in TouchPoint, or that I in my ignorance I am not aware of. I agree it's often user error. :)

JF
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Jenni F.

Religious Institutions, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A work in progress

Reviewed 6 years ago

I have been using TouchPoint for about a year and a half now. In someways, it is incredibly useful, and I look forward to learning more of its features. But it is often unintuitive and difficult to navigate. For example, if you search someone's first name without adding a space after it, no results will be generated. I think it has great potential but some bugs need to be worked out. But the support staff has always been incredible. Shout out to our reps!

Pros

It definitely gets the job done. We've got all our church goers in one place, we can send mass emails and track people. Support staff is my favorite part.

Cons

It's often frustrating or difficult to figure out. I think someone needs to go through and make some operations more intuitive.

MD
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Michael D.

Religious Institutions, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for Smaller Churches

Reviewed 6 years ago

As a small rural church, TouchPoint has helped us better track our guests and make follow-up connections and the mobile app makes taking attendance in our Connection Groups super easy. And the customer support is fast and very helpful.

Pros

I love that we can enter in as many prospect contacts as we need to without being charged per record. This is huge for us as a small rural church of under 100. Another benefit is that our Connection Group teachers can take attendance right on the mobile app. Since we have no church secretary, this is a great help in getting our records in and keeping them up to date.

Cons

I do wish that texting was integrated into the system rather than having to use a 3rd party service. I also would love to see some kind of implementation with Facebook posting, particularly when advertising special events. The scheduling calendar--while a great help with scheduling our nursery workers--needs an update.

JH
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Janet H.

Chemicals,

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love this Software, especially the Customer Support

Reviewed 6 years ago

It has been harder for me because I am not from the gadgets generation. I have found so much support from the Touch Point Team. They were always patient and understanding. I can't believe that it was just last year that we had the system put in. Even though I am still learning and probably always will be I am enjoying the process. Glad we chose TP as our new church software.

Pros

Since part of my job is to keep up with our members I like how easy it is with Touch Point. I love the way you can use the Decision Summary to keep up with changes made in the system. I also love the fact that when a change is made to a person's record you can see who made it and when it was made. Also this system keeps the info in the system so you can always go back and reverse it. This is a great time saver.

Cons

I like reports the least because I have had a harder time figuring them out. Those younger than I picked it up right away. My brain doesn't think the same way as the reports work. With that said the Customer Support helps me anytime and is always very encouraging.

TouchPoint FAQs

Q. What type of pricing plans does TouchPoint offer?

TouchPoint has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of TouchPoint?

TouchPoint has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does TouchPoint support?

TouchPoint supports the following languages:
English

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Q. Does TouchPoint support mobile devices?

TouchPoint supports the following devices:
Android, iPad, iPhone

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Q. Does TouchPoint offer an API?

Yes, TouchPoint has an API available for use.

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Q. What other apps does TouchPoint integrate with?

TouchPoint integrates with the following applications:
Authorize.Net, Pushpay, SendGrid, Twilio, eSPACE

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Q. What level of support does TouchPoint offer?

TouchPoint offers the following support options:
Email/Help Desk, Chat, Knowledge Base

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