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TouchPoint

4.3
(242)

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Flexible Church Management System with Mobile App

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(9)

TouchPoint Pricing, Features, Reviews and Alternatives

TouchPoint FAQs

Q. What type of pricing plans does TouchPoint offer?

TouchPoint has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of TouchPoint?

TouchPoint has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does TouchPoint support?

TouchPoint supports the following languages:
English

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Q. Does TouchPoint support mobile devices?

TouchPoint supports the following devices:
Android, iPad, iPhone

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Q. Does TouchPoint offer an API?

Yes, TouchPoint has an API available for use.

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Q. What other apps does TouchPoint integrate with?

TouchPoint integrates with the following applications:
SendGrid, Twilio, eSPACE

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Q. What level of support does TouchPoint offer?

TouchPoint offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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TouchPoint product overview

What is TouchPoint?

The TouchPoint mobile app offers full, bilateral integration with the TouchPoint church management system. When a user updates his or her contact information in the app, the changes are reflected in the TouchPoint database. Built by the Church for the Church.

Key benefits of using TouchPoint

Volunteers can register for and manage their own assignments, request substitutions for any commitments they cannot meet with automatic request tracking and swapping with the first responder, and event check-in records attendance of volunteers and substitutes.

Attendance can be taken using printed rosters, barcode scanning, through the mobile app, or any combination of these, with options for both individual and headcount attendance.

Members can make one-off and recurring donations through the online giving portal, users can manually enter contributions and scan checks, and create giving histories, contribution statements and summary reports.

TouchPoint’s search builder enables users to draw on over 250 selection criteria to create user lists based on demographics, attendance, giving, and more, and use these lists to target communications, produce reports, add members to groups, and create member status flags.

Users can send customizable emails and text messages directly from the database, personalized for each member, with email open link tracking, and the option to include special links to allow event registration directly from with the email.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
FAQs/Forum

Training options

Documentation
In Person
Live Online
Webinars
Videos

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TouchPoint pricing information

Value for money

4.2

/5

242

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Pricing options

Free plan
Subscription
Free trial
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TouchPoint features

Functionality

4.1

/5

242

Total features

39

1 categories

Most valued features by users

Reporting & Statistics
Event Management
Data Import/Export
Membership Management
Activity Dashboard
Mobile Access
Alerts/Notifications
Contact Management

Functionality contenders

TouchPoint users reviews

Overall Rating

4.3

/5

242

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.2/10
Rating distribution

5

4

3

2

1

110

104

23

4

1

Pros
The tech support has been good. I like all the help articles that will lead you to a possible solution.
Our church has used TouchPoint for over 5 years now and they continually strive to make it better and better. Their customer support is very quick and easy and that is something I'm most thankful for.
It has helped us improve our check-in system. For me, there is a learning curve for how to process certain things but the staff has been very helpful and once I get it the first time, I am good to go.
Cons
I am disappointed that I cannot set up a communication plan for members and guests. The search building feature seems a bit awkward.
What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials.
It can sometimes be a bit challenging to find the items you are looking for. The navigation structure can be a bit confusing.

Overall rating contenders

AP
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Andrew P.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fully loaded

Reviewed 7 years ago

We picked TouchPoint because it offered all of their services at a flat rate, and a good rate at that. The development has been great and the customer support is top-notch. The difficulty with any software that does a lot of things is always complexity, and I would say they've done a fair job with that, and they continue to make improvements on usability. As a person with some experience with database...

Pros

Features, open source, support.

Cons

Ease of use still has a little ways to go, but this is an area of pretty constant improvement for them.

MD
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Michael D.

Religious Institutions, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect for Smaller Churches

Reviewed 7 years ago

As a small rural church, TouchPoint has helped us better track our guests and make follow-up connections and the mobile app makes taking attendance in our Connection Groups super easy. And the customer support is fast and very helpful.

Pros

I love that we can enter in as many prospect contacts as we need to without being charged per record. This is huge for us as a small rural church of under 100. Another benefit is that our Connection Group teachers can take attendance right on the mobile app. Since we have no church secretary, this is a great help in getting our records in and keeping them up to date.

Cons

I do wish that texting was integrated into the system rather than having to use a 3rd party service. I also would love to see some kind of implementation with Facebook posting, particularly when advertising special events. The scheduling calendar--while a great help with scheduling our nursery workers--needs an update.

JF
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Jenni F.

Religious Institutions, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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A work in progress

Reviewed 7 years ago

I have been using TouchPoint for about a year and a half now. In someways, it is incredibly useful, and I look forward to learning more of its features. But it is often unintuitive and difficult to navigate. For example, if you search someone's first name without adding a space after it, no results will be generated. I think it has great potential but some bugs need to be worked out. But the support staff has always been incredible. Shout out to our reps!

Pros

It definitely gets the job done. We've got all our church goers in one place, we can send mass emails and track people. Support staff is my favorite part.

Cons

It's often frustrating or difficult to figure out. I think someone needs to go through and make some operations more intuitive.

CR
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Chris R.

Religious Institutions, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Increased Faithfulness

Reviewed 7 years ago

TouchPoint enabled our church to become more faithful in nearly every aspect of ministry. Our church has always struggled with keeping up with people, to be honest. Since starting to use TouchPoint, we have increased our faithfulness to track and "keep up" with our people. The functionality and ease of use with the software are incredible. The customer service has been unparalleled beginning with the...

Pros

It's very user-friendly. It's useful on multiple platforms (app, mobile browser, laptop/desktop). Customer Support

Cons

They provide plenty of free training to get you started. They answer any and all questions. I would like to have a little more training at a more affordable cost. At least offer more in-depth and a broad range of videos for training.

KH
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Katie H.

Religious Institutions, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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TouchPoint Problem Solver

Reviewed 4 years ago

This is such a great ministry tool. You can keep track of contact information, attendance data, and other interactions with people in your church or organization. Highly recommended!

Pros

This software allowed us as a church to take ministry into our own hands. There were several features with TouchPoint that we had never had access to with previous software companies. For example: the ability to assign tasks to certain people and put some responsibility in their hands helped our visiting ministry really take off. This is an excellent tool to help keep data and other information in a cohesive manner.

Cons

When we moved to TouchPoint from our previous software, there were certain elements that were not able to transfer over. These were not "mission critical" items, but they did play a crucial part to our ministry here. We had to really work with their customer service department to get the best results from our conversion.

Vendor response

Thank you so much for your balanced review, Katie! We're glad to have you on board!

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