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TouchPoint Pricing, Features, Reviews and Alternatives

Q: Q. What type of pricing plans does TouchPoint offer?

TouchPoint has the following pricing plans: Pricing model : Free, Subscription Free Trial : Available

TouchPoint product overview

What is TouchPoint?

The TouchPoint mobile app offers full, bilateral integration with the TouchPoint church management system. When a user updates his or her contact information in the app, the changes are reflected in the TouchPoint database. Built by the Church for the Church.

Key benefits of using TouchPoint

Volunteers can register for and manage their own assignments, request substitutions for any commitments they cannot meet with automatic request tracking and swapping with the first responder, and event check-in records attendance of volunteers and substitutes.

Attendance can be taken using printed rosters, barcode scanning, through the mobile app, or any combination of these, with options for both individual and headcount attendance.

Members can make one-off and recurring donations through the online giving portal, users can manually enter contributions and scan checks, and create giving histories, contribution statements and summary reports.

TouchPoint’s search builder enables users to draw on over 250 selection criteria to create user lists based on demographics, attendance, giving, and more, and use these lists to target communications, produce reports, add members to groups, and create member status flags.

Users can send customizable emails and text messages directly from the database, personalized for each member, with email open link tracking, and the option to include special links to allow event registration directly from with the email.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Knowledge Base

Training options

Documentation

In Person

Webinars

Live Online

Videos

TouchPoint pricing information

Value for money

4.2

241

Price starts from

No info

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

TouchPoint features

Functionality

4.1

241

Total Features40 1 categories

Most valued features by users

Event Management

Membership Management

Reporting & Statistics

Volunteer Management

Activity Dashboard

Online Giving

Pledge Management

Mobile Access

TouchPoint users reviews

Overall rating

4.3

241

Positive reviews

88%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.19/10

Rating distribution

109

104

Pros

It has helped us improve our check-in system. For me, there is a learning curve for how to process certain things but the staff has been very helpful and once I get it the first time, I am good to go.

Karly H.

The tech support has been good. I like all the help articles that will lead you to a possible solution.

Denise L.

We've used Touchpoint in its various earlier stages for years and loved it. The biggest factor for us is accessible, helpful customer service that genuinely seems to care about the client.

Jeremy W.

Cons

I am disappointed that I cannot set up a communication plan for members and guests. The search building feature seems a bit awkward.

Sandy B.

What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials.

Wayne G.

It can sometimes be a bit challenging to find the items you are looking for. The navigation structure can be a bit confusing.

Aaron S.

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Overall rating contenders

Santhosh R.

Verified reviewer

Computer Software, 51-200 employees

Used daily for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Share this review:

Good TouchPoint… Great support…

Reviewed 3 years ago

Pros

TouchPoint is a very good user-friendly application, very easy to use for beginners as well and very good customer support for a quick response. I was strongly recommended.

Cons

None, because of the very good customer support, User-friendly as well.

Anonymous Reviewer

Verified reviewer

Religious Institutions, 51-200 employees

Used daily for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Great ChMS for Medium to Large churches

Reviewed 2 years ago

Helpful and knowledgeable staff. Data migration took longer than we had hoped. I don't think the planning/forecast for that was reasonable. But, the product is great!

Pros

Flexibility, online portal, app, ability to develop further, task/follow up system

Cons

Check-in could be more customizable, app is very good, but just links a number of things back to the church website instead of having the information native to the app.

Wayne G.

Religious Institutions, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7/10

Share this review:

Very good and getting better all the time!

Reviewed 5 years ago

What I love: web-based, can access anywhere. The smartphone app is WONDERFUL!!! Membership and contact / follow up system are great. Contributions is great! What frustrates me: No full-blown financial management module (General ledger, check printing, accounts payable, etc. which forces us to use very outdated Shelby financials. Reports are not very customizable and sometimes waste space on the page if printed.

Pros

Smartphone app (love this!) Membership (photos, info that individuals can update themselves, family relationship notes, pastoral notes) Contributions, web-based (can access anywhere) Attendance tracking / ability to enter attendance over smartphone app.

Cons

Lacks full financial suite (gen ledger, accts payable, payroll, etc) Reports could be more customizable and outreach forms too. Difficulty of integrating with Microsoft Word for producing form letters. A few other things I can't recall right now.

Joshua H.

Verified reviewer

Religious Institutions, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Excellent Church Management Software

Reviewed 2 years ago

Church Management across multiple campuses. Completely integrated solution.

Pros

Extremely and intuitive to use platform. Filled with robust and customizable features and metrics. Extremely attentive customer support team. Minimal learning curve.

Cons

I can't think of any negative feedback or experiences that we have had while we have been using TouchPoint.

Vendor response

Thank you so much for your positive feedback Joshua!

Pamela H.

Used daily for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support

Share this review:

Great, user friendly tool for church management

Reviewed 4 years ago

Pros

The software is extremely user friendly and acts as an interface for the entire office even when some staff members are out on visitation, vacation, hospital duty.... It is very helpful in keeping track of accurate demographics and statistics for our church not only on a member informational level, but also in a financial sense as well. The ability to also accept credit/debit card transactions easily...

Cons

The mobile app that coincides with the software is not as user friendly for either internal staff or members. The app is easy to find and download on any app store; however, once the app is downloaded and log in occurs, it is very limited on the functionality. Our pastors utilize the mobile app to pull up address information for members when they are out on visitation; however, they are not able to...

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TouchPoint FAQs and common questions

Q. What type of pricing plans does TouchPoint offer?

TouchPoint has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

Q. Who are the typical users of TouchPoint?

TouchPoint has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does TouchPoint support?

TouchPoint supports the following languages:
English

Q. Does TouchPoint support mobile devices?

TouchPoint supports the following devices:
Android, iPhone, iPad

Q. Does TouchPoint offer an API?

Yes, TouchPoint has an API available for use.

Q. What other apps does TouchPoint integrate with?

TouchPoint integrates with the following applications:
Authorize.net, Pushpay, SendGrid, Twilio, eSPACE

Q. What level of support does TouchPoint offer?

TouchPoint offers the following support options:
Email/Help Desk, Chat, Knowledge Base

Common TouchPoint comparisons

TouchPointvsBreeze

TouchPointvsServant Keeper

Browse alternatives

Related categories

Church Management

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US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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