eSPACE Pricing, Features, Reviews & Comparison of Alternatives

eSPACE

We focus on your facility so you can focus on your mission.

4.42/5 (422 reviews)

eSPACE overview

What is eSPACE?

eSPACE, offered by Cool Solutions Group, is a web-based facilities management software that allows organizations to manage member schedules, track equipment & work orders, and handle integration with HVAC service providers. eSPACE is based on modular architecture and gives users the option of either purchasing individual modules, or an integrated suite.

eSPACE is comprised of three main modules; event scheduling, work order management, and HVAC scheduling integration. The product’s event scheduling functionalities act as a single source for all customer scheduling needs such as space, rooms, resource, and service allocation. The event scheduling functionality also offers features such as real-time conflict detection between events, designing & maintaining online forms, allowing unlimited user access in advanced versions, allowing calendar views to remain public or private, and the ability to generate ad-hoc & customized reports. The product also offers a work order management functionality that enables administrators to track equipment such as light fixtures, HVAC, plumbing fixtures, and IT equipment, among others. The work order management functionality also offers other features such as inventory control, tracking inventories across multiple locations, work-order related email notifications & alerts, vendor & staff workflow management, and requests for new work orders.

eSPACE provides integration with HVAC systems with its event scheduler module, reducing manpower costs related to manual setting of HVAC systems. The product also offers integration with several building automation systems, as well as with third-party softwares such as Eventbrite, MS Outlook, and Gmail.
coolsolutionsgroup.com

Pricing

Starting from
$50/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
eSPACE screenshot: eSpace event scheduling module with event dashboard vieweSPACE Work Order ManagementeSPACE screenshot: eSpace facilities management dashboard vieweSPACE screenshot: eSpace event scheduling module with events calendar vieweSPACE screenshot: eSpace software can be accessed across multiple deviceseSPACE screenshot: eSpace work order management module with users dashboard vieweSPACE Explainer VideoeSPACE Event Scheduler

eSPACE user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.2
  4.6
Bradd Johnson

Highly satisfied, improved operational efficiencies, better organized multi-site management

Used daily for 1-2 years
Reviewed 2018-03-01
Review Source: Capterra

Pros
We have been very pleased with the transition over to eSpace. The software has helped us to be much more effective across six campus locations and managing work requests that originate from our 150+ clients. The Preventative Maintenance function makes future planning easy so that I can focus on the proactive responsibilities of my job, rather than trying to remember when the boiler inspection is due. The Life Cycle Calculator is also a valuable tool for budget planning. There are other opportunities to advance our efficiencies such as the HVAC integration that we have not yet capitalized on, but is evident to us of a greater level of intentionality more than just work requests and asset inventory. The support team is always available for our questions and responds typically by the end of day. Working with the Cool Solutions Team feels very much like a partnership to fulfill our churches Mission and Vision from the sticks and bricks to all the nations.

Cons
The cons more come from our side in that so many functions are available to us that we under utilize for the betterment of our facilities. Without much time spent within the software, it can feel overwhelming. But this in no way reflects our overall satisfaction of the product.

Response from Cool Solutions Group


Bradd...thanks for the feedback. Let us know if any additional training is needed for your team.

Tim Cool

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Christine Benick

Great Software Package

Used daily for 6-12 months
Reviewed 2019-12-27
Review Source: Capterra

Our experience has been great. We came from a clunky system where it was hard to search and find items or work orders or equipment. We are able to take full advantage of most of the program and it works well with our maintenance and grounds keeping needs.

Pros
The ease of use and storage of information.

Cons
The un-customizable pieces within a work order.

Response from Cool Solutions Group


Christine: Thank you for the review.

I would welcome your input on which components of the work order should/could be customizable.

Thanks

Tim Cool
Founder

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bonnie Moore

My review

Used daily for 6-12 months
Reviewed 2018-11-12
Review Source: Capterra

I love how fast and easy it is to contact support. They are always quick and polite with responses. I love the conversation option within events which is very helpful especially with staff turnover to have the notes all in one spot.

Pros
I like the calendar view and for the most part the ease of use with setting up an event. Some details are harder to remember to include with my events especially when I don't enter events often.

Cons
Some of the reporting is quirky and incomplete. For example: An event that spans over 2-3 days consecutively only shows the first day of the event in the set up report so I need to be extra careful to look in other places to make sure I have all the info. I would love a report that shows all the info of an event in one spot as I export this info to a PDF to share with my team as our tasks are split up per event.

Response from Cool Solutions Group


Bonnie: Thank you for the input. I have asked Lorrie from our team to reach out and see if she can be of assistance.

Tell Jason Powell I said HEY!

Tim Cool
tim@coolsolutionsgroup.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Eric Farmer

Great customer support

Used daily for 6-12 months
Reviewed 2020-01-03
Review Source: Capterra

Customer support from [SENSITIVE CONTENT HIDDEN] specifically has been fantastic. She's been prompt, courteous and helpful as she answers my rudimentary questions.

Pros
It's user friendly while still having the available options for all our event and building schedule needs.

Cons
I'm still new to the software so I can't really pick out anything as of yet. The one part I had trouble with is figuring out the 'route' a request takes once submitted. It would be a nice feature to designate the order of specific individuals the request has pass through during the approval process.

Response from Cool Solutions Group


Eric: Thank you for the review and feedback.

Please feel free to let our team know of any feature enhancements we can help with.

Tim Cool
Founder

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Luke Levesque

eSpace is the event management solution we needed

Used daily for less than 6 months
Reviewed 2019-12-15
Review Source: Capterra

Overall it's been a very positive experience. We were looking for something to fix a difficult software experience that our users were facing and eSpace has knocked it out of the park. The initial call we completed with eSpace was incredibly helpful and the pricing also made it a no-brainer for us. Very happy we've made the switch.

Pros
I liked that the developers really thought through the event management process from beginning to end and were very thorough. It's hard to find a system that fits our workflow and the features in eSpace fit almost exactly what we were looking for.

Cons
Lack of SSO, some information is not accessible in the API, some permissions quirks.

Response from Cool Solutions Group


Luke: Thank you for the review.

I would love to hear more about what you all mean by SSO. We hear this a fair amount, but we have 5-6 different definitions of what SSO should be and to date, do not have a concise direction. Any input would be great.

Merry Christmas

Tim Cool
Founder

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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eSPACE pricing

Starting from
$50/month
Pricing options
Subscription
Free trial
View Pricing Plans

Event Scheduler:
• Deluxe - $50 per month (Unlimited User)
• Premium - $100 per month (Unlimited User)
• Unlimited - $150 per month (Unlimited User)

Work Order Management:
• Deluxe - $50 per month (Unlimited User)
• Premium - $100 per month (Unlimited User)
• Unlimited - $150 per month (Unlimited User)

FACILITeSPACE: - Major building system integration
Call for pricing

eSPACE features

API
Automatic Notifications
Calendar Management
Customizable Reporting
Data Import/Export
Inventory Management
Inventory Tracking
Reminders
Third Party Integration

Accounting Integration (103 other apps)
Activity Dashboard (197 other apps)
Activity Tracking (106 other apps)
Billing & Invoicing (157 other apps)
Customer Database (107 other apps)
Document Management (121 other apps)
Document Storage (99 other apps)
Electronic Payments (130 other apps)
Invoice Management (144 other apps)
Reporting & Statistics (233 other apps)
Search Functionality (129 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for eSPACE

Key features of eSPACE

  • Proactive work order email notifications
  • Proactive work order reminders
  • Public and private calendar views
  • Develop customized forms
  • Generate customized reports
  • Track inventory status
  • Integration with outlook
  • Manage events across multiple locations
  • Real-time events conflict detection
  • Single source for all resource scheduling needs
  • Events scheduler module
  • Integration with building automation systems
  • Vendor management
  • Manage work orders
  • Vendor workflow management
  • Work order alerts
  • Importing data from outside applications
  • Manage events scheduling
  • Inventory control
View All Features

Benefits

● eSPACE is a modular facilities management software that allows users to purchase any of its three modules separately, or together as a part of an integrated suite.

● The product offers integration with third-party calendar management suites such as Outlook and Gmail, as well as with third party events management software such as Eventbrite.

● The software allows users to automatically import or migrate data from third party data sources, saving time & resources.

● The product offers detailed customer support options that include forums, a knowledgebase, FAQ’s, and video tutorials, as well as traditional phone based & online support.

● The solution includes built-in training options that guide and explain each feature in the program in an easy to understand format.