TouchPoint Reviews

I love that we can enter in as many prospect contacts as we need to without being charged per record. This is huge for us as a small rural church of under 100. Another benefit is that our Connection Group teachers can take attendance right on the mobile app. Since we have no church secretary, this is a great help in getting our records in and keeping them up to date.

I do wish that texting was integrated into the system rather than having to use a 3rd party service. I also would love to see some kind of implementation with Facebook posting, particularly when advertising special events. The scheduling calendar--while a great help with scheduling our nursery workers--needs an update.

It's very user-friendly. It's useful on multiple platforms (app, mobile browser, laptop/desktop). Customer Support

They provide plenty of free training to get you started. They answer any and all questions. I would like to have a little more training at a more affordable cost. At least offer more in-depth and a broad range of videos for training.

It definitely gets the job done. We've got all our church goers in one place, we can send mass emails and track people. Support staff is my favorite part.

It's often frustrating or difficult to figure out. I think someone needs to go through and make some operations more intuitive.

This software allowed us as a church to take ministry into our own hands. There were several features with TouchPoint that we had never had access to with previous software companies. For example: the ability to assign tasks to certain people and put some responsibility in their hands helped our visiting ministry really take off. This is an excellent tool to help keep data and other information in a cohesive manner.

When we moved to TouchPoint from our previous software, there were certain elements that were not able to transfer over. These were not "mission critical" items, but they did play a crucial part to our ministry here. We had to really work with their customer service department to get the best results from our conversion.

Thank you so much for your balanced review, Katie! We're glad to have you on board!

User friendly and addresses all the unique needs of a church

On a few very rare occassions, it would be nice to have a bit more control over customization of things like ... entry points .... the software comes with some areas pre-populated with items that were unique to the founders denomination (membership trac, etc) that we'd sometimes like to delete as our class track or names of ministries are different. Usually, we can add those ... but can't always delete the pre-populated options

I like everything that TouchPoint claims to offer. The idea of a cloud-based church management software system that could be accessed on any computer or smart device is a very convenient reality. For this reason, it was a great improvement to our previous church management software. The fact that they also offer an online giving app is an added bonus. The attendance taking feature is also very convenient. We now have people who take church attendance with their cell phones.

It is not at first user-friendly. It is not naturally intuitive, and the amount of time that the company gives in free tutorials is not enough to learn the system. For anything beyond their initial free tutorials, they charge a fairly expensive price for the help you need. We have had the software for almost a year, there are still a number of features that we have not set up.

Stephen, Thank you so much for your thoughtful and balanced review! We love that your church has seen a big boost in attendance tracking and other ministry needs. User experience is definitely a priority for our 2019 roadmap. If you have any specific feedback about how this can be improved for you, please don't hesitate to send your suggestions to marketing@touchpointsoftware.com

Works good and offers practical use for ministry. Once you get the hang of certain functions of the software it offers many practical options for ministry, such as email your ministry area or Sunday school class.

Not easily grasp. No phone support, which I really liked from ACS software. I have gotten good email support but it has sometimes been difficult to make it work from what has been suggested. That is the reason for phone support, plus they help you get it right then at that moment without wasting so much extra time trying to figure out how to use the software. This is my biggest con-no telephone support. Spend way too much time trying to figure out how to use the software. This has been a hard learning curve.

The search functions and ability to create multiple criteria for searches; The ease of exporting information from different lists; The extra value functions, as we use that for a lot of our information

1) I wish there was better integration of the personal info and extra values- It would be nice if you didn't have to click on a separate tab (Profile--Extra Values) to look at someone's extra values. The same goes for search exports- I wish there was an export option that included standard info as well as extra values (maybe there is, and I haven't figured it out yet). 2) While this tool is easy...

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It's user-friendliness

Because it offers so much, it can be overwhelming. The nature of my job does not allow for the time needed to really explore all the ins and outs of TouchPoint. I feel that flying by the seat of my pants to meet deadlines hinders a much more effective use of the software.

The ease of looking up member information and registration for various events and groups. Also the customer support is phenomenal! Response time and overall consideration of the IT support is one of the best I have ever experienced.

We did not have training on the program, and have spent a lot of man hours "figuring it out." I know that training is available but the cost was such that our administration felt it was prohibitive.

Thanks for your feedback Katy! We are glad that you've had positive experiences with our support team. We also hear your frustrations regarding training and share them. Finding a more cost-effective training option for churches like yours is certainly on our roadmap for 2018/2019. If you have any suggestions, we would welcome them! Feel free to email marketing@touchpointsoftware.com with your thoughts.

Cloud-based. Covers our major needs as our church management system. Reasonable pricing. Have never had an outage where the system was unavailable.

Would like greater level of control when delegating access rights to ministry leaders.

Ease to make groups within the organization (for classes) or for meetings. Love the ease of having people rsvp via email to a meeting and it automatically gets put into the organization that their attending or not. Great for keeping track of where people are in their membership process.

It would be great to use the financial part with this to track tithing, but I have taken time each year to see if it's worth it to switch from manually entering from Vanco to Quickbooks online and it's still better to use Quickbooks, to me. Then, my reports are all in one spot.

web based, great tech support, love the reports

can not pick up the phone and call them - u can but it is harder

Hi Melinda, Thanks for leaving your review! We are grateful for your years with us and glad you have had good experience with our tech support. We prefer for users to submit tickets in Zendesk rather than pick up the phone simply because it allows us to better serve you. Average response time for tickets is less than four hours, which is actually the quickest in the industry! That said, we know sometimes you want/need an immediate answer, and having to wait can feel frustrating. We look forward to new developments in 2019 that hopefully will make it easier to seek answers for support questions.

It's interface is pretty intuitive. I like that you an do a variety of things with it.

1. it is not the best way to do registrations. Registrations need to be more like you see on websites. It is first a data base, and then a registration tool. It has created a lot of confusion for our church members registering things 2. I wish there was a way to set up automatic emails with a click of a button.

We love how it covers all the aspects of ministry. They are always updating to suggestions and improving on the aspects of the software. The customer service is outstanding. We love how they have partnerships with Mailchimp, online donations, etc.

I have not found anything I don't like to be honest. If there is something we wished would be different we ask for advice and they either have another way to do things to they take the suggestion and sometimes make it happen.

The feature of grouping to help with mass e-mails. Ability to keep track of members and ease of changing/adding/deleting details in individual profiles.

Overall, it's not user friendly. There are specific ways of searching and if the rules are not applied then you will not find what you are looking for, even if the data is already in the system. The way in which one needs to get something done is very indirect. The placement of where you have to click to get to where you want is not easy to find and remember. The formatting of e-mails, especially with images, is limited. They need to be customized and the program itself doesn't make self-adjustments for a good end-result.

Hi Kathryn, Thanks for taking the time to leave your feedback. We hear you that some things are not intuitive within TouchPoint (making things more user-friendly is on our roadmap!). With that said, I'd love to connect you with our training department. They're great at helping users maximize the system :)

Everything you could want is there.

There are many options (within menus etc) that I cannot figure out (instinctively) how to use or why it is there. Ease of use is compromised.

Manual entry of bundles including splits seems to be faster than our old system, but we do still have some issues with this process that have been voiced with no resolution to date.

Overall the finance side of TP has been very disappointing! The financial reports are not user friendly. The excel downloads contain a lot of information that we don't need for our general ledger postings and thus it requires a lot of excel work to get the report in a format that we can use. And most recently we have had issues arise where reports were not able to be generated correctly by TP software....

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The value and cost efficiency, especially for new churches. This product is online source so you can access from anywhere. The ease of use for other users as well. This product is the best on the market for new churches or even churches that are established.

the processing of giving is hard because TouchPoint uses a third party company, can be difficult to get in touch with them.

Easy to use and get support

I wish it had a facility management software attached.

1. It is easy to set 2. It is easy to navigate 3. It is easy to add tabs and customize your needs 4. Can add more people under a main contact person. The 2nd, 3rd, etc. person's information can be saved with great details. 5. People can be connected in a profile. Can make a group.

The search function can be upgraded. It has a big search bar like a department store site. Hope see it more selection like type name, email, and other things to do a search to narrow down the data. There is no "flag" feature you can build. While you are putting people's information, there is no drop down or a check box feature you can add.

Customizable

Not as user friendly as some

I have every piece of information that I need on an attender in one place.

Sometimes it's a little hard to find information on how to do something through the index. But, that being said, I have always been able to contact Support and they have been very willing to help me out and even fix issues for me.

Cost

So clunky and not intuitive. Very difficult to input same sex couples, couples with dashes in their names, etc. Very gender conservative in ways that are unnecessary in today's culture and which make more work than necessary for something as simple as giving statements or address labels.

Pretty easy to learn & update.

Not knowing the many other things that it can do. Some on-site training (free) would be awesome!