ChurchTrac Pricing, Features, Reviews & Comparison of Alternatives

ChurchTrac

Online church management software

4.72/5 (398 reviews)

ChurchTrac overview

What is ChurchTrac?

ChurchTrac is a cloud-based church management software that helps churches to keep track of their parish members and grow the ministry. The product offers a wide range of features including membership management, donation management, attendance tracking, volunteer support and event management.

ChurchTrac helps keep a record of member data such as contact details, interactions with the church, baptisms, notes for members, prospects and visitors. The tool enables church administration to print directories, track important dates and send reminders to members. The software tracks member attendance and generates attendance reports and roll sheets. ChurchTrac also helps churches to manage contributions and pledges, print contribution statements, generate reports and accept online donations. Churches can create online event registrations, as well as schedule volunteers and facilities using ChurchTrac. The system can also import data from other tools like spreadsheets and use the off-site backup support to keep data safe from any disaster.

Other features offered by ChurchTrac include custom reports, data archival, calendar management, process tracking and member profile creation. The congregation members can access their profiles, update details, print giving statements and view calendar events. Churches can also add accounting, budgeting, and payroll features to the software at an additional cost. The financial management features help to track fund balances, reconcile accounts, import transaction details, generate payrolls for clergy and non-clergy, and print W2 reports.

ChurchTrac is suitable for use by churches of all sizes, including those with less than 100 members. The software partners with MailChimp and Stripe for e-mail marketing and online payment processing, respectively.
www.churchtrac.com

Pricing

Starting from
$5/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
ChurchTrac screenshotWelcome to ChurchTracChurchTrac screenshotChurchTrac screenshotChurchTrac screenshotChurchTrac screenshotChurchTrac screenshot

ChurchTrac user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  4.7
  4.8
David Collins

Great Product... will grow with your church - Used at a previous church and just got for new church

Used daily for 2+ years
Reviewed 2018-03-20
Review Source: Capterra

Pros
If you are a small church that needs a good online database that doesn't break the bank, this is it. There are numerous features that you can choose what fits your particular ministry and have everything in one area... instead of needing 4-5 different programs to do it all. One of the best things is that you can add more and more names and then simply pay to upgrade to the next level as your church grows, so you don't have to waste money for a database of 1,000 if you only have 70 in your church currently! But (hopefully) as your church grows, you will have the finances to have the program expand with you. I also enjoy ChurchTrac as a pastor, because I can log in on my phone or iPad from wherever I am making a visit to add notes about the visit. We have also added multiple volunteers users who want to help make visits, send cards, make phone calls, etc who can add notes when they do so; there are great restriction capabilities available, so I can allow volunteers access to these note areas without allowing them access to giving records or more confidential pastoral counseling notes. We have also integrated this into our children's ministry/nursery area and purchased a Dymo label printer to give each child a name badge upon check in with emergency phone numbers and allergy warnings. Finally, the congregation access is awesome, so everyone can update their own information or get their own giving records whenever they would like to check!

Cons
A few of the reporting features are somewhat limited and not able to be as customized as I would like, but this is such a minor issue compared to all the Pros that it's hardly worth mentioning... but it was a required field so I had to come up with something. I did have an issue when I wanted to add more volunteer users, but it was fixed within an hour of opening the ticket due to their AMAZING customer service!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Don Peters

Very Satisfied

Used weekly for 1-2 years
Reviewed 2020-09-22
Review Source: Capterra

Very pleased. And it saves us a lot of money. Our old computer based system from another company charged us an annual fee much higher than Churchtrac, and then every couple years required us to pay for an “upgraded version”, at a cost of around $350.00. Since Churchtrac is web based, there are no upgrades required. In addition to its “people tracking” system (addresses, phone, membership level, etc), it really simplified our “giving” tracking system, which is also included in the basic package. We have not used their upgraded “Plus Plan” as of yet (worship planning, scheduling, Accounting & Budgeting) so I cant speak to those features.

Pros
Initially it was the cost savings. They are very reasonable and based on your congregation size which really helps smaller churches. Plus it is web based. Our older system, from a different company, was stored on our server. When it crashed we were unable to retrieve the data. This system has no need for a server. Lastly their tech support is included and has been very responsive. Very impressed.

Cons
We gave it a slightly lower rating on “Ease of Deployment”. The nice thing about Churchtrac is also it’s most challenging. It has a lot of useful features, but they take a little time to figure how to use them all. I’m sure someone who is more tech literate and who uses the varied features more regularly would have no problem.

Response from ChurchTrac Software


Thanks for the kind words Don! ChurchTrac does have a LOT of features...but you will be a pro in no time at all. As you continue to learn how to navigate through everything, don't hesitate to reach out for any help. Talk soon!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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JoEllyn Fountain

Great product, price, customer support

Used weekly for 6-12 months
Reviewed 2021-01-21
Review Source: Capterra

Pros
The price is what initially drove me to ChurchTrac as a CRM since it is tiered and comparatively inexpensive. It does much of what I need. One of the things that has kept me with it is the amazing customer support -- usually have an answer within an hour. It integrates seamlessly with MailChimp and they keep developing it more and more with user feedback. The other major benefit of the software is that giving, scheduling, and database are all in one place so once people access it, they can access everything. Online giving is easy via ChurchTrac and the costs are lower than the alternative.

Cons
It is a little bit clunky in some aspects. One of my least favorite is that when you are creating an event to schedule people to serve, like weekly Sunday services, you have to create each one individually. While you can use a template, you still have to enter every single Sunday. For a church scheduling software, it seems like it should be a no-brainer that you can create weekly meetings with the same roles each time so that all you have to do is assign people. Another critique I have is that some aspects are dated -- like automatically creating a formal greeting for a family to be "Mr. and Mrs. John Smith". Few people use that designation any more so I have to go in and change it for each family I enter.

Response from ChurchTrac Software


Thank you for the kind words JoEllyn! We do have templates that store all the roles and everything for each service. Planning each service like that should be really quick. Schedule a phone call when you get a chance so we can work on this together :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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DEMETRA HICKERSON

Admin Assistant

Used daily for 2+ years
Reviewed 2020-02-28
Review Source: Capterra

I am not since i have been locked out. i feel information would be helpful, it i could pull it easily and print. I don't like not being able to speak with someone or at lease have them look a my information.

Pros
I can pull and print reports of the information I put in.

Cons
I liked the previous package better -- it was user friendly. This package is not easily walked thru to pull reports and input the information as the previous package. Someone has changed my login and password - there is not a way to speak with anyone for help! The steps provided did not work. I have been locked out all week and now starting another week. I am disgusted!

Response from ChurchTrac Software


As it turns out, this customer had a malware infection on her computer that prevented her from accessing her account. Whenever she visited a website, a popup would say that her computer failed a security check, and told her to call a toll free number answered by a person in India. This is a common scam that all internet users should be aware of....if you cannot access websites or accounts that you normally visit because they are being blocked by a popup, DO NOT call any numbers that are displayed on your screen in the popup. And absolutely DO NOT give anyone your personal information out to criminals who are posing as experts to help you fix your computer. Instead, reach out to the company or account directly to ask for assistance (use a different, un-infected computer to look up the number if necessary). In this case, we were able to help her disconnect her computer from the internet until the malware is removed by a qualified professional.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Lisa Sharp

Love using ChurchTrac!

Used daily for 2+ years
Reviewed 2020-11-04
Review Source: Capterra

I think being able to email to the entire congregation, enter accounting, giving and child check in, it just makes it the best program and user friendly!

Pros
I really like that everything is in one place. You can track attendance, membership database, accounting, giving, etc. When I started using ChurchTrac it was a desk top program. Not online. But everything transferred over and was even better than before! I have worked for the church almost 6 years and I have ChurchTrac open all day as I am working! We just recently started using the Child Check In and that works fabulous! I have spent countless hours on the phone and thru email with [SENSITIVE CONTENT HIDDEN] and she is the best tech support and I would highly recommend anyone that is new and is struggling with the program to reach to her!

Cons
I don't there is anything that I don't really like about it. You can create reports for almost anything, you just have to learn how to use the program.

Response from ChurchTrac Software


Thank you for the kind words Lisa! We're so glad that ChurchTrac has been such a help to your ministry for so many years. Here's to many more years to come :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ChurchTrac pricing

Starting from
$5/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Smaller churches (up to 75 members): $5 per month
Small church (up to 125 members): $10 per month
Medium church (up to 250 members): $20 per month
Large church (up to 500 members): $30 per month
Mega church (unlimited): $50 per month

ChurchTrac features

Attendance Management
Communication Management
Electronic Payments

API (73 other apps)
Access Control (45 other apps)
Activity Dashboard (75 other apps)
Automatic Notifications (52 other apps)
Campaign Management (53 other apps)
Contact Database (62 other apps)
Contact Management (47 other apps)
Credit Card Processing (51 other apps)
Custom Fields (56 other apps)
Customizable Branding (58 other apps)
Customizable Reporting (57 other apps)
Data Import/Export (67 other apps)
Event Management (72 other apps)
Registration Management (51 other apps)
Reporting & Statistics (90 other apps)
Third Party Integration (70 other apps)
Volunteer Management (56 other apps)

Videos and tutorials

Additional information for ChurchTrac

Key features of ChurchTrac

  • Donation management
  • Membership management
  • Accounting management
  • Attendance tracking
  • Offsite backup
  • Attach reminders to notes
  • Bank reconciliation
  • Calendar management
  • Communication management
  • Member database
  • Data import
  • Online payments
  • Name labels
  • Group management
  • Payroll management
  • Pastoral notes
  • Search tools
  • Attendance reports
  • Event management
  • Member profiles
View All Features

Benefits

• ChurchTrac helps to track and record pledges, contributions, and other donations as well as generates comprehensive reconciliation and tax reports.

• The software lets church administrators group members into different committees and track communication and attendance.

• ChurchTrac’s search functionality allows administrators to find individuals’ or families’ details in the database and to create lists of members who meet specific custom search criteria.

• The tool lets users create and update their profiles while church administrators can set access permissions and secure each member’s data.

• ChurchTrac does not charge any additional fees for set-up, data import or tech support.