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AfterShip
5
424
4
34
3
6
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Shipment tracking and notification software
Table of Contents
AfterShip - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
AfterShip overview
Based on 469 verified user reviews
What is AfterShip?
By industry, AfterShip reviewers are most commonly professionals in retail (29%). The most frequent use case for AfterShip cited by reviewers is shipment tracking (68% of reviewers).
What do users say about AfterShip pricing?
Most users consider AfterShip’s free plan valuable for small businesses and appreciate affordable, transparent pricing. Most reviewers indicate the plans are cost-effective, but some users report higher-tier plans are expensive and the pricing structure confusing.
What are the most popular integrations for AfterShip?
The AfterShip integration most frequently cited by reviewers is Shopify, an eCommerce product rated 5.0 out of 5 for its integration with AfterShip.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customer Support
Tracking Page
Chat Support
Pricing
Bugs and Issues
AfterShip’s user interface
AfterShip review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.7
Features
4.8
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about AfterShip?
Reviewers indicate AfterShip streamlines shipment tracking, automates notifications, and integrates well with Shopify, making order management efficient. They appreciate the responsive customer support, easy setup, and user-friendly interface, which help resolve issues quickly and simplify onboarding. They find email and SMS notifications useful for keeping customers informed and reducing service inquiries. Pricing is considered reasonable for small businesses, with flexible plans available.
Some report the platform can be overwhelming at first, with occasional bugs, limited customization, and confusing pricing tiers. They mention challenges with certain carrier integrations and wish for more detailed tracking information and improved UI clarity.
Select to learn more
Who uses AfterShip?
Based on 469 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
AfterShip's key features
Most critical features, based on insights from AfterShip users:
All AfterShip features
Features rating:
AfterShip alternatives
AfterShip
Starting from
11
Per month
Shippo
Starting from
19
Per month
Freightview
Starting from
149
Per month
ShipStation
Starting from
14.99
Per month
AfterShip pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Custom API Rate Limit
- Custom Integration
- Dedicated Account Manager
- Enterprise SLA
- Everything in Pro
- Plus:
- Quarterly Account Reviews
User opinions about AfterShip price and value
Value for money rating:
Of 32 reviews that provide robust commentary on AfterShip's price and value, mention it in a positive light.
Most users consider AfterShip’s free plan valuable for small businesses, letting them access many features without upfront costs. They appreciate affordable, transparent pricing and find the plans cost-effective compared to alternatives. Most reviewers indicate the free plan helps them explore the tool’s capabilities, and they like the flexibility to upgrade as needed. Some users report that higher-tier plans can be expensive, with a significant price jump between plans and some essential features locked behind upgrades. Some reviewers feel the pricing structure and billing cycle can be confusing or difficult to navigate.
, and
AfterShip integrations (14)
Integrations rated by users
We looked at 469 user reviews to identify which products are mentioned as AfterShip integrations and how users feel about them.
Integration rating: 4.8 (24)
Integration rating: 4.3 (9)
“The ability to leverage data from Customer behaviour/ordering”
Ben B.
Operations Director
Integration rating: 4.2 (7)
“posting and posting with schedules”
Desmund R.
Captain CEO
Integration rating: 5.0 (5)
Integration rating: 5.0 (4)
“Lo manejo todo desde dux”
Sabrina T.
CEO
Integration rating: 5.0 (2)
AfterShip customer support
What do users say about AfterShip customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of AfterShip customer support.
Widely noted by reviewers, AfterShip's customer support is highly responsive and resolves issues quickly, even via live chat or video call.
A significant portion of users appreciate the team's professionalism, patience, and thorough explanations during onboarding and troubleshooting.
Frequently reported by users, support agents are knowledgeable about integrations and provide clear, step-by-step guidance when needed.
The majority of users value 24/7 availability and easy access to real human agents who go the extra mile to solve problems efficiently.
Support options
Training options
To see what individual users say about AfterShip's customer support, check out the review snippets below.
“Their customer care service is also top notch and provide you with answers and real solution quickly.”
Thibault M.
CEO
“I liked the support experience I had with AfterShip, I asked the question that was answered and quickly clarified for me, and the communication with Neha was quick and smooth”
Yuliia Z.
Customer Service Team Manager
AfterShip FAQs
AfterShip has the following typical customers:
Mid-size Business, Small Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is AfterShip used for?
AfterShip Tracking is a powerful shipment visibility platform trusted by online retailers worldwide to automate order tracking and deliver proactive delivery updates to customers. Centralized Shipment Visibility: Track all your shipments in one place with support for 1,300+ carriers globally. AfterShip auto-detects the right courier from any tracking number, eliminating manual lookups and giving you complete visibility across all orders—domestic and international. Seamless Integration: Connect your store in minutes. AfterShip integrates with leading eCommerce platforms including Shopify, WooCommerce, BigCommerce, Magento, Salesforce Commerce Cloud, Amazon, and eBay. Import orders automatically via CSV, shopping cart integrations, or API. Add a branded track button directly to your site for instant customer access. Automated Customer Notifications: Keep customers informed at every milestone. AfterShip sends automated delivery updates via email, SMS, and webhook—fully customizable with your branding and one-click tracking links. Reduce "Where is my order?" inquiries by up to 50% and free up your support team. Full International Tracking For cross-border shipments, AfterShip automatically tracks packages at both origin and destination countries—ensuring customers stay updated throughout the entire delivery journey. Branded Tracking Pages: Create a seamless post-purchase experience with customizable tracking pages featuring your logo, colors, and product recommendations. Turn order tracking into a marketing opportunity that drives repeat purchases and strengthens brand loyalty. AI-Powered Estimated Delivery Dates: Provide accurate delivery predictions powered by machine learning. Set customer expectations from checkout through delivery with reliable ETAs that build trust and reduce anxiety. Actionable Analytics: Monitor carrier performance, identify delivery exceptions, and optimize your shipping strategy with comprehensive dashboards and exportable reports. Filter shipments by status, courier, or notification type to quickly resolve issues. AfterShip Protection: Offer customers peace of mind with shipping protection at checkout. Protect against lost, stolen, or damaged packages and streamline claims resolution—turning delivery mishaps into positive customer experiences while generating additional revenue.
Q. Does AfterShip support mobile devices?
AfterShip supports the following devices:
iPhone, iPad, Android
Q. What level of support does AfterShip offer?
AfterShip offers the following support options:
Chat, 24/7 (Live rep), Knowledge Base, Email/Help Desk, FAQs/Forum
