Greetly was easy to install and configure. I was please to see how many APIs it connects to, and that's one of the ways we have extended it: Zapier, IFTTT can add on all kinds of functions. The esignature for NDAs was one thing I hadn't thought of, but liked.
Pros
Greetly has been really easy to use, but also allows us to customize every aspect how we want. Using Greetly as a visitor management system has given us a secure, private and cloud based check-in app and esignature solution. I like the licensing terms and pricing much better than the alternatives that I looked at, too.
Cons
I didn't like the old interface as much, but they improved it nicely: They must have brought in some UI experts or something.
I know you are busy Jim and we appreciate your review of Greetly's digital reception solution.
Rating breakdown
Likelihood to recommend: 10/10
We were seeking a way to triage our increasing foot traffic and reduce check in waiting times for people with scheduled appointments waiting behind people getting assistance completing complex forms. Receptionists had been doing their best to pause in the middle of explanations and to check in waiting people and contact the person they were meeting with then going back to the person they were working with. This created tension and frustration for people being helped, and the lack of focus resulted in errors in paperwork, hosts not being contacted and several other vexing issues. As a busy government office we are always looking for ways to increase our efficiency and customer service - but adding additional staff was a non-starter and our first look into kiosk and check in systems was daunting, expensive and too much for us to handle. We knew it had to be easier and started looking into apps. After two failed pilots we finally found Greetly - a less expensive and more functional version of our previous app ventures. After some tooling around by a not totally tech savvy person and a small investment in several refurbished ipads and security enclosures we have kiosks up and running in both of our lobbies. After just a week of use our clients and staff have all raved about the new functionality . On a daily basis two thirds of the former foot traffic is being handled by the Kiosk, allowing our staff to focus on and provide the best service possible to our clients.
Pros
- Quick to set up and install
- Easy End User interface
- Flexible and easy to make changes
- Staff access to maintain contact information and status
- Low cost entry for large payoff
Cons
Overall very functional and good level of flexibility to make it fit our unique needs but the following improvements to central administration and roles would be really helpful:
- Would like ability to create buttons and waiver forms that I can push to multiple lobby locations, currently you must set up each location from scratch
- Ability to view visitor logs for account and filter by location as desired, currently must go to a different page to see each locations log
- Role for staff that allows them to view and manage user log without access to other set-up options
- Ability for staff to put an auto text response to notifications that would be sent to the phone number entered by the client
Thank you Samantha. We know how important your work is serving the people of Marin County in Northern California and we are glad we facilitate you and your team's ability to get more done. Thank you for the positive review and we have taken your feedback to heart (and the product team).
Rating breakdown
Likelihood to recommend: 10/10
Not disappointed at all by the product and it has helped us to move away from two part time receptionists which was no longer viable for our small business. It was psychologically difficult for the rest of the team to lose receptionists but the greetly product helped provide the system based safety net we needed to make this move.
Pros
Easy to set up and plenty of support along the way. It is also very cost effective as some other systems we shortlisted were overly complicated for our needs.
Cons
Perhaps could do with increased functionality as long as it doesn't compromise simplicity and a more modern interface, such as the look and feel of Xero for example.
Hugo, thank you for selecting Greetly and for leaving us this stellar review. We are proud to help Airpets operate more efficiently through easy-to-use and fast visitor registration software. Thanks again.
Rating breakdown
Likelihood to recommend: 6/10
Great product, keep working like this.
Pros
This app has alleviated a lot of stress that we had in our reception, effortless you can have a smart assistance. I am happy with this product over all, the functionality is awesome.
Greetings Matthew, Thank you for your review of Greetly's visitor registration app. We are glad we are meeting your expectations yet strive to do even better as we continue to add features to make the process easier and faster. Thanks again Matthew.
Rating breakdown
Likelihood to recommend: 10/10
Pros
I really like the functionality of this app as everything is customizable. My clients are happy because they can manage better their time.
Cons
I am happy with this product over all. We use this software on regular basis and its very helpful to manage everything and save our time.
Akshay, thanks for taking the time to review Greetly. We strive for modern office reception and are excited we are meeting your firm's needs. Thank you again.
Rating breakdown
All plans including touchless visitor check-in. All plans feature unlimited users, check-ins & voice, text, email, Microsoft Teams, Google Chat and Slack notifications. Greetly works on iOS and Android, is easy to implement and is user-friendly. Watch our video to know what the visitor sees and what you control in the admin. To see our entire feature set visit https://www.greetly.com/pricing?utm_source=getapp&utm_medium=ppc&utm_campaign=reviews.
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