HappyCo Reviews

Software is easy to use and report look great. Response from support side is immediate and polite. Reporting is easy to read. Happy Co is eager to work out any issues or show data based on client needs.

Not necessarily a con but more of a tip. Set up process should be completed and vetted out between Happy Co and Client to ensure reporting is set up from the first DD rather than afterwards.

Goodness Sarah, we are overjoyed, thrilled, and delighted that you have left such an amazing rating & review! Thanks so much for your endorsement and for letting us know what you think of our product and service. I have shared your remarks with the whole team and they want to say a big thank you because online reviews mean a great deal to us. Please let us know if you have any more feedback or suggestions at support@happy.co. Happy inspecting! ~ MR

We are a property manager and use Inspector for all our property inspections. Inspections are made simple with the ability to modify templates for the different types of inspections we perform. The inspections upload immediately with an internet connection. They are stored online and easily accessed after completion. They can be printed in a professional looking report. If needed, the inspections can be edited after completion. Inspector syncs with our property management software, allowing us to access inspections in multiple places. Another great feature is the ability to take photos directly from the app and save them as part of the inspection.

We haven't had the best experience with customer service. This isn't an issue of competence, but response time, and even lack of response in some cases. The categorization system can be confusing and makes finding properties difficult at times. Especially when not connected to a network.

ES HAPPYCO IS AN ORGANIZATION THAT OFFERS US THE SERVICE OF ADMINISTRATION OF OUR PROPERTIES, ACCELERATE ALL PROCEDURES SO THAT OUR PROPERTY GROWS AND HAVE GREATER VALUE; THEY PROVIDE TRUE AND FIRST SOURCE INFORMATION, THIS IS A STABLE AND INTELLIGENT PLATFORM WHEN WE TALK ABOUT INVESTMENTS; PERFORM PREVENTIVE AND PROCESS MAINTENANCE OF THE PROPERTIES. TO FACILITATE OUR EMPLOYEES THE MANAGEMENT OF AUDITS AND SCHEDULE THE PROCESSES

Telephone support is low, documentary videos do not provide solutions

The integration of HappyCo with Buildium was flawless and uploads inspections quickly. HappyCo is very easy to use and customize.

The search on app/PC is time consuming to go from residential - commercial and inspections to reports.

Doing walk-throughs was my least favorite thing to do as a Property Manager. The walk-through forms never have enough room to write out descriptions, I could never remember the shorthand codes. Not easy to customize, I was always crossing items out or adding items in. My walk-through paperwork was a HOT MESS!! And do not get me started on taking pictures! I either took to many or not enough and never...

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With any new software, the set up is my least favorite thing. Customizing can be time consuming to reflect all different units but once it is done, you will be so Happy you did!!

Before this software we had a paper sheet that we filled out with the tenant. It took a long time going through the house and finding what room features corresponded to what part of the page. Now, it is super easy to document the condition of any rental in half the time with 500% better documentation. It glides seamlessly into our property management software.

I have issues with my phone sometimes; there is a large lag between taking the photo and the photo actually being taken, so I often have sub-par and blurry photos. I expect that is mainly a problem with my phone and I just need to hold still and be patient. Also, when I update a template online it takes a while to make it onto my mobile. Again, it is a matter that can be fixed with patience.

It gives us the opportunity to have almost immediate reports of inspections carried out on our properties. It is a very good tool to keep accurate and detailed information about the current conditions of any of our units.

The configuration of property names is not the best "but it works" Sometimes you mix the check-in report with the check-out report

I find the app very user friendly, and enjoy using it. I especially like that we can set up templates and use those over and over, as well as the ability to copy inspections.

I think there are too many differences between the app and the website ... I would much rather have them have the same functionality. In practice, we use the app when doing an inspection, and then the website when finishing our comments and reports, but there are too many things that you can only do in one and not the other. I would also like to see the ability to edit photos in the app ... just basic editing, but something.

It has made a big part of work for property managers much easier. Easy to use with nice navigation. Very convenient on your mobile device.

Customer support can be better. Once I had an issue and I had to wait for a while before I got it fixed.

- Integration with Buildium - Simple - Convenient - App capabilities - Efficient for our processes - Customizable

- lots of clicks - little clunky but worth it

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No email contact memory. I wish it would remember the clients email for sharing generated reports.

Many thanks for leaving this excellent review, Jason! We want to be sure you know that when you are about to send a report on iOS, you can tap the little plus sign to add your client email address/es. You can read more about sharing reports here: http://support.happy.co/reports-in-happy-inspector/sharing-reports-sharing-your-reports-and-customizing-your-email-template. Please let us know if you have any questions or suggestions at support@happy.co Happy inspecting!

Creates a very professional looking inspection report and allows our inspector and client to sign off on it at the time of the inspection and get an emailed copy immediately.

The set up to create a custom inspection report was a bit time consuming and tedious however once created you are able to reuse. They also have pre-made reports available but I need something more customized for my needs.

We are able to complete inspections professionally and quickly and have clients sign at the time of inspection and have a copy immediately sent to them.

Requires some set up if you need to customize your reports and have to switch between mobile and pc to make sure it is working correctly for use.

Ease of use, Customer service impeccable, Professional layout, Excellent detail Very versatile app.

Haha! I honestly believe it is worth it. Just price it into your costs.

Thanks so much Duncan for your great review! It means a lot to us! If you have any product suggestions or queries do not hesitate to reach out to us at support@happy.co Thanks again!

clean, useful for our residents, organizes move out process

not great for student housing in particular, needs more customization and splitting common area charges

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Jesse. Thank you for believing in our mission and the company. We will be working on making better. If you have specific feedback on reports, please send an email to support@happyco.com

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Leanne, glad you are having a great experience. If there is anything else you want/need, please let our support team or your account manager know.

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Thank you for the review Bob. Let us know if you need any help with anything.

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Thank you for your review Trevor! Always a pleasure working with you.

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Hi Neil, I'm glad we've taken the headaches of using paper forms off your plate. We can't wait to solve more issues for you with our technology..

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Thank you for the kind review Key!

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Hi Connie, Thanks for the feedback. We will look at those items for you. And we will get our Australian team to give you a call to see why your iPad is not picking up the internet. Have you switched on the Wi-Fi setting?