HappyCo Reviews

Software is easy to use and report look great. Response from support side is immediate and polite. Reporting is easy to read. Happy Co is eager to work out any issues or show data based on client needs.

Not necessarily a con but more of a tip. Set up process should be completed and vetted out between Happy Co and Client to ensure reporting is set up from the first DD rather than afterwards.

Goodness Sarah, we are overjoyed, thrilled, and delighted that you have left such an amazing rating & review! Thanks so much for your endorsement and for letting us know what you think of our product and service. I have shared your remarks with the whole team and they want to say a big thank you because online reviews mean a great deal to us. Please let us know if you have any more feedback or suggestions at support@happy.co. Happy inspecting! ~ MR

Digital recording of inspections, Smoke detectors working recording is the most important to us

Would like to have reports about the inspections. For example, would like to have report that says which properties have had a inspection or when the last time a inspections was done.

ES HAPPYCO IS AN ORGANIZATION THAT OFFERS US THE SERVICE OF ADMINISTRATION OF OUR PROPERTIES, ACCELERATE ALL PROCEDURES SO THAT OUR PROPERTY GROWS AND HAVE GREATER VALUE; THEY PROVIDE TRUE AND FIRST SOURCE INFORMATION, THIS IS A STABLE AND INTELLIGENT PLATFORM WHEN WE TALK ABOUT INVESTMENTS; PERFORM PREVENTIVE AND PROCESS MAINTENANCE OF THE PROPERTIES. TO FACILITATE OUR EMPLOYEES THE MANAGEMENT OF AUDITS AND SCHEDULE THE PROCESSES

Telephone support is low, documentary videos do not provide solutions

Mobility to use and upload inspections on the go

Connectivity problems sometimes getting inspections to sinc and upload, but this is most likely a problem with cellular wifi coverage in our rural area

With the various inspection templates, I can easily document the condition of each of my properties while out in the field. With HappyCo, documenting before and after with photos, I am able to confidently charge repair invoices to the proper person. When I had accidently assigned an inspection to the wrong address, Customer Support responded and corrected my mistake in a very short time.

HappyCo is easy to use, and I can find no improvements.

Like the ability to use as an app on the phone. Instant access to the date for other users. Integration with Management software. Like that it has some templates

Had a few challenges integrating with management software , but support desk was able to resolve in a few days.

It has made a big part of work for property managers much easier. Easy to use with nice navigation. Very convenient on your mobile device.

Customer support can be better. Once I had an issue and I had to wait for a while before I got it fixed.

We use this product several times a week. It documents all of our move in and move out photo reports.

Sometimes a little difficult to synchronize with buildium.

- Integration with Buildium - Simple - Convenient - App capabilities - Efficient for our processes - Customizable

- lots of clicks - little clunky but worth it

Easy to use and navigate. I like that I can link it to the main platform we use.

Sometimes inspections trouble with syncing/freezing during picture uploads.

We are a property manager and use Inspector for all our property inspections. Inspections are made simple with the ability to modify templates for the different types of inspections we perform. The inspections upload immediately with an internet connection. They are stored online and easily accessed after completion. They can be printed in a professional looking report. If needed, the inspections can be edited after completion. Inspector syncs with our property management software, allowing us to access inspections in multiple places. Another great feature is the ability to take photos directly from the app and save them as part of the inspection.

We haven't had the best experience with customer service. This isn't an issue of competence, but response time, and even lack of response in some cases. The categorization system can be confusing and makes finding properties difficult at times. Especially when not connected to a network.

The company took on this software to improve efficiency at the properties as the owners manage offsite and it is critical to know what needs to change or improve at each building. They manage 388 rental units and are expanding. I was hired to evaluate what is happening on-site and to eliminate deficiencies. A program like Happyco that has inspection templates that I can open from home and look at...

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The inspection templates - created to our specifications and needs

I really like being able to select items and elimiate them in templates. Pictures are critical, and the board lets me take pictures without having to upload them. The support is amazing. It's easy to not pay attention to everything going on, and the ability to have it corrected most of the time the same day is really a relief. This primarily is how I track my impact in the company.

Work orders should be created by area, not by unit. I have maintenance tech's who complete one of 9 areas needing repair and want me to close out the ticket. Having to create 8 work orders then to close out the happyco ticket is something that's a waste of my time and duplicates efforts. Sure, you end up with possibly 100 work orders or more when completing a day's worth of inspections, but would allow maintenance to group similar actions in multiple units to strategize preventative maintenance work, in alignment with emergency calls.

I really like how this app is able to be accessed VIA both my phone and the desktop website, this allows for my team and I to be able to power through unit inspections, and security deposit returns. Being able to take photos and back them up allows us to dispute any issues that may arise. Being able to search through all of the inspections for the units allows us to keep track the wear and tear while making sure resident caused damages are noted for our records. While doing inspections for units we sometimes need to add an extra field for a patio, washer, or dishwasher so having the option of adding another field during the inspection helps ensure that all of the appliances and amenities are working and their condition is recorded.

If we could get a way to email Maintenace for any items that are less than fair in the units ( Dirty, Repair, or Replace) after an inspection this platform will become our sole partner in turning unit. Especially if the photos are included it would help give maintenance a heads up about the condition of the appliance or unit.

Doing walk-throughs was my least favorite thing to do as a Property Manager. The walk-through forms never have enough room to write out descriptions, I could never remember the shorthand codes. Not easy to customize, I was always crossing items out or adding items in. My walk-through paperwork was a HOT MESS!! And do not get me started on taking pictures! I either took to many or not enough and never...

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With any new software, the set up is my least favorite thing. Customizing can be time consuming to reflect all different units but once it is done, you will be so Happy you did!!

Before this software we had a paper sheet that we filled out with the tenant. It took a long time going through the house and finding what room features corresponded to what part of the page. Now, it is super easy to document the condition of any rental in half the time with 500% better documentation. It glides seamlessly into our property management software.

I have issues with my phone sometimes; there is a large lag between taking the photo and the photo actually being taken, so I often have sub-par and blurry photos. I expect that is mainly a problem with my phone and I just need to hold still and be patient. Also, when I update a template online it takes a while to make it onto my mobile. Again, it is a matter that can be fixed with patience.

The ease and simplicity of use is what appeals me most about the software. Similar as to how Apple designs their apps and products to be intuitive to the user, HappyCo has achieved the same. Someone trained me for a total of 45 seconds before the first time I used it and that was all the training I needed

The biggest con isn't related directly to the software itself but rather to the occasional issue with lack of cell signal coverage. When this happens the image we see on the screen is pixelated. The nice part is that while the image we see on the screen can be blurry at times the pictures still show up crystal clear.

It gives us the opportunity to have almost immediate reports of inspections carried out on our properties. It is a very good tool to keep accurate and detailed information about the current conditions of any of our units.

The configuration of property names is not the best "but it works" Sometimes you mix the check-in report with the check-out report

What I like most about this software is that it's very well and smooth with little issues.

What I least liked about the software is that sometimes I have a few issues sending it to my email. Once I had to resend it like 7 times just to receive the email once.

Easy to use and very helpful with all our inspections

Nothing at all the program is perfect for all my needs

I find the app very user friendly, and enjoy using it. I especially like that we can set up templates and use those over and over, as well as the ability to copy inspections.

I think there are too many differences between the app and the website ... I would much rather have them have the same functionality. In practice, we use the app when doing an inspection, and then the website when finishing our comments and reports, but there are too many things that you can only do in one and not the other. I would also like to see the ability to edit photos in the app ... just basic editing, but something.

No pros were added to this review

No email contact memory. I wish it would remember the clients email for sharing generated reports.

Many thanks for leaving this excellent review, Jason! We want to be sure you know that when you are about to send a report on iOS, you can tap the little plus sign to add your client email address/es. You can read more about sharing reports here: http://support.happy.co/reports-in-happy-inspector/sharing-reports-sharing-your-reports-and-customizing-your-email-template. Please let us know if you have any questions or suggestions at support@happy.co Happy inspecting!

Creates a very professional looking inspection report and allows our inspector and client to sign off on it at the time of the inspection and get an emailed copy immediately.

The set up to create a custom inspection report was a bit time consuming and tedious however once created you are able to reuse. They also have pre-made reports available but I need something more customized for my needs.

This software has an easy to follow layout and simple templates.

The downloading from the software to my email wouldn't send properly half of the time using it.

What I like most about this software is it is very user friendly.

Sometimes it doesn't sync properly. It will say everything is synced on the staff members part but it will take a while to show on the report.