Dropbox Sign Features

I like that it is very cost effective and just as easy to use as the bigger names. I recommend this product for all companies that need contracts signed. Especially contractors that have to give out legal disclosures. Simple, fast, affordable. Well worth the membership.

The only bummer is that it can be a bit annoying if you go to start inserting signatures, initials, dates, etc. and then see something in the document that needs to be edited. In order to fix the document you have to re-upload it and then redo any signature boxes or dates boxes again. However, I this is the same with any electronic signature software. They can't help it if I make a mistake on my main document, so really not that big of a deal. Also, one time I had a bit of a weird issue during the renewal of our billing but it was quickly resolved and handled by customer care.

Thanks so much for taking the time to share your experience, Randy. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about post-send editing capabilities to our product team. Thank you again!

I like the ease of the software but some basic features need to be really considered.

Customer care team, In the instance of an emergency you can wait over 48 hours which is not ideal when you are using the product daily. The team also just seem to say I have escalated the problem via email. It is very frustrating considering prices have gone up in 1 year by over $200 and the care team just seem not care/try to solve the issues. We have had an ongoing issue since April that is not resolved. Feature wise it is a shame that Hellosign haven't added (considering they have put their prices up so high) to amend documents that have been signed by 1 party and not the other.

Thanks so much for taking the time to share your experience, Jenny. Our marketing team monitors all feedback we get on Capterra and works to pass it to our product team. I'll be sure to let them know your feedback about our support team and our response time. We're working to improve all the time and thank you again for taking the time.

It is environmentally friendly. I like everything Dropbox Sign has to offer, but I am a great fan of the fact that multiple people can sign the document and we will all know when it is signed. This is perfect.

I think the only thing I like least is the poor storage limits for free users.

Thank you for sharing your experience Antonio. This can be really helpful for those in their own search for an eSignature solution.

This software has wonderful security features and is extremely easy to use. It allows me to quickly get potential clients contracts, while creating both spaces for my signature and theirs. I like that it allows me to choose how many signers there are and that I can quickly choose the necessary fields (date, signature, initials, etc.). I really like how it sends me reminders of my amount of outstanding contracts. This makes it easier to follow up and ensure that all parties have received the document. All of our clients, regardless of tech skills, have been able to use HelloSign.

I do not like that after a two week period or so, potential clients cannot access the document. It should allow you to choose how long the document is valid for, so that you do not need to resend the document after a certain amount of time.

Thanks so much for taking the time to share your experience, Molly. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about valid send dates to our product team. Thank you again!

As a real estate development and management company, it is important to be able to clients and partners with documents for electronic signature. Being able to view, sign and complete the process (and repeat) is important for creating efficiencies and growing.

The one main drawback I've seen so far is that templates are not able to be edited during a send. If I need to change one field for a unique reason, I would have to create a completely new template. Also, there is no way to edit a document after being send (prior to anyone signing). It would be nice to be able to make amendments to a document (and recirculate to signers) instead of having to recreate.

Thanks so much for taking the time to share your experience, Rich. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about post-send-editing to our product team. Thank you again!

It does everything we need it to do: collect electronic signatures, send reminders for said signatures.

It can be clunky - and it's a little pricy for a small nonprofit. I also wish there was a way to upload one document and allow it to go out to multiple people at once, rather than having to send them out individually.

DropBox Sign is a great and one of the best tool for electronic signatures and document management; it's easy to use and navigate; can send documents in a few clicks.

Can improve 1 automation, specifically on editing documents without reuploading it.

I like the user interface on this product. It's very user friendly and easy to navigate between functions. I also love that there is the ability to create template and template links. The template links are a great option so you can share in bulk or don't want to type an email address in each time you send the same form to someone.

I don't like that there isn't a good customer service function. It's hard to get help and you have to contact the company via email.

I really, really like how easy it is to get it up and running. I like that it recognizes pre-existing fields and that I can fill out parts of the form without adding myself as a signer.

We didn't integrate with another software, and as someone who used DocuSign before I felt like in comparison this was very easy and straightforward. It was little annoying that you HAVE to include a subject line but not a deal breaker. Also I wish it was easier to see whose signatures are on a document from the search results. I send out a lot of policies and I use autofill so they all have the same subject line. If i'm looking for someone specific I have to hover over the details part.

Thanks so much for taking the time to share your experience, Caitlin. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about searchability and send requirements to our product team. Thank you again!

HelloSign is very easy to use and navigate. It makes it so much easier to work remotely and still get our important work accomplished.

The auto-logout feature is good, but logging in again requires me to refresh the screen.

Thanks so much for taking the time to share your experience, Dawn. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about authentication to our product team. Thank you again!

I love that this tracks signatures, reminds signers and is easy to use.

As a teacher, this is a pricey investment but ultimately, it saves me time so that means, in the long run, I am saving money.

Thanks so much for taking the time to share your experience, Jeri. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about pricing for teachers to our product team. Thank you again!

The mobile feature is my favorite of all as it gives access to those who arent able to use a desktop computer. Filling out the forms and signing is easy to use

The layout of hellosign is fairly basic and can look outdated. Its easy to use though which is great for the masses

Thanks so much for taking the time to share your experience, Stephanie. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about UI to our product team. Thank you again!

It is easy to use, set up and explain, it saves paper and printer ink and makes our workflow much easier now that we are geographically dispersed

It's expensive, but so are each of its competitors, so what can you do?

Thanks so much for taking the time to share your experience, Brett. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about pricing to our product team. Thank you again!

Our office is a Property Management Company, managing over 400 privately-owned rental properties. We first started using HelloSign during the early days of the Pandemic. Our office was shut down for a month at the beginning of the Pandemic. We opened back up to employees, but not the public, a month later. We were closed to the public for at least 6 months. HelloSign was invaluable to us during that time. We were able to still do our job for our owners using HelloSign to get signatures on new leases, renewals and additional required paperwork from both Tenants and Owners. Without it we would not have been able to conduct our business. Even though we are fully open for business now, we still use it for renewals so tenants don't have to make the trip to our office to renew their leases.

I cannot really think of anything I don't like about HelloSign. It is extremely easy to use and our customers seem to find it easy to use as well.

Thanks so much for taking the time to share your experience. It makes a difference to folks who are new to eSignature! I was wondering if you would be interested in participating in a roundtable about how HelloSign is used in sales use cases. We'd love to have your voice!

I entered the workforce 10 years ago. The company I worked at was a heavy deal and sign off company, and I was constantly running around the office with a manila folder and a pen to get signatures from everyone I needed. If I lost my document before getting the 10 signatures I needed, I would have to start all over from the bottom of the chain. If HelloSign existed when I was an assistant, I would...

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There is nothing that I don't like about this software. I'm struggling to think of something that frustrates me -- ah. Here's one: sometimes, when you upload a contract and there's not enough height on the lines, it's difficult to create signing fields that don't overlap. But, to be fair, that's a problem that can be fixed with us.

So easy to use and signatures are real looking which back in the day was great when working with banks who did not originally accept electronic signatures.

A lot of real estate websites use DocuSign and are already built so using HelloSign is not as convenient since it is not integrated with @properties platform

Thanks so much for taking the time to share your experience, Kay. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about real estate integrations to our product team. Thank you again!

This shows my costumers to easily sign documents and for me to electronic save all necessary documents in the most simplistic way without unnecessary steps.

Documents to directly download into my management software after signature

Thanks so much for taking the time to share your experience, Rhonda. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about document storage to our product team. Thank you again!

We love the pricing, the fact that it is extremely user friendly, secure, ESIGN compliant.

We do not like the way bulk send is set up. Bulk send would be extremely useful for us but we need to see the individual documents listed under documents to ensure a smooth workflow. We also would like if there were repeat fillable boxes in addition to name, email, etc. for example, our documents require DOB and SSN and other fields to be repeated and the applicant has to input it manually every time

Thanks so much for taking the time to share your experience, Kaela. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about bulk sending capabilities and smart fields to our product team. Thank you again!

Ease of us, customer enjoy how easy it is

Customer service is impossible to reach, and I have tried to cancel this product numerous times but have been unable to. I reached customer service once in the past month and tried to cancel at that time. Was assured it would be canceled. I was charged my monthly payment a month after cancellation. I've been trying to reach them ever since. There doesn't seem to be a phone number now, and I've emailed them numerous times in the past week without response. There are lots of electronic signature companies out there, don't use this one.

James, thank you so much for sharing your feedback. It helps inform others, but it also helps to make us better. If you'd like to message me, I can see if I can help you get this challenge resolved and also find out why it happened so we can make sure it doesn't happen to others. Please feel free to get in touch.

Initially (several years ago) the user experience of this software was better than most, back when Docusign was the only game in town. We chose HelloSign based on that. Today that's no longer the case and there are many products with a better overall UI and user experience (UX), like PandaDoc.

The product support for HelloSign is absolutely the worst of any SaaS (cloud-based) document signing product available today. I'm not sure if it's the result of DropBox acquiring them and trying to save money, or what but if you have the option to choose a solution like this go with PandaDoc or even Docusign.

We're sorry to hear you've had trouble with our support team. We'll be sure to share your experience with the team. Thank you for taking the time to provide your feedback Darren.

We send tax documents to clients across the country. Now they can easily sign them and return them to us. They do not required any specific software, apps or know-how. If they can open an email, they can sign the document. This is especially important for our older clients and our non-English speaking clients. It does not integrate with my software, but that is because they have their own program they want you to buy. But it is easy to print to PDF and drag and drop. Another great feature is the automatic email reminders that you can set up. I can tell if a client has viewed the document, signed the document, or if only one spouse has signed. But I do not have to monitor this daily. HelloSign will send reminders that they have not completed all actions.

My tax software normally issues a password for each set of documents which I cannot use when sending out the signatures. This may be something that is available in an upgrade, but not in the standard package. Although we normally verify them anyway, we take extra steps to ensure that the email address is correct/current.

Thanks so much for taking the time to share your experience, Mary. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about the pricing tiers for password protection to our product team. Thank you again!

ULIMITED Document Send4Signature(s) actually translates into UNLIMITED without ANY 'fine print' surprise limitations under some 'fair use' policy garbage. THIS was the a huge

I wish the HelloSign APP was available in Canada. No idea why it's not. Makes ZERO sense to me. I can still access it on my phone but I have to sign in using a mobile browser, and THAT means my use can be tracked by companies like Google and Samsung... I DO NOT LIKE THAT! I like an APP that I click on and I'm right there to do business without the extra strokes and 2FA. That annoys me.

Thanks so much for taking the time to share your experience, William. It makes a difference to folks who are new to eSignature! We'll definitely pass on this feedback about the 2fa barriers in Canada to our product team. Thank you again!

The software is really user friendly. We switched over from a competitor due to the lower price with HelloSign. They fit our needs perfectly and we love that we don't get limited to how many documents we can send a year which was an issue with every single competitor I have come across with.

You can't modify a document after it's been sent. Sometimes one customer has signed but the document isn't complete until all parties have signed. This is the only flaw I have seen. It can make it difficult as sometime we decide only one customer signature is good, then we can't simply remove the other person who won't sign off of it. This makes us have to recreate the entire envelope to resend to customer and explain to them why they are resigning. Having this feature would save everyone a lot of time and would be greatly appreciated.

HelloSign is extremely easy to use. There's basically no training required. It's all straightforward. Items can be required or optional. Text fields, signatures, initials, etc., can be added by drag and drop. Templates can be created from any document. It's also very low cost compared to similar products.

We use HelloSign through Brokermint for real estate brokerage transactions. I wasn't able to save an e-sign document draft, then come back to finish it later. I had to either complete the document or lose it. There isn't a strike through feature, as is common with these products, so the workaround is to insert a text box over existing text and use underscores to strike it. I'm required to add a signer to every document, even if it's myself, but sometimes I just want to add a textbox and save it without needing a signature. Also, as an admin, I wanted the ability to access documents of users, but I don't think that's possible. I was only able to access documents to which I was the creator or a signer.