DocuSign Reviews

Status tracking is great as you’re updated through email with signed and updated documents. Electronic signature in Docusign was the first of its kind and works very well.

Document Management is a great feature but could use a little improvement in its design and search feature.

With Docusign, my team is able to make use of Docusign Identify, which allows for the safe verification of customers prior to gathering their signatures on legal contracts. With Docusign Identify, we can verify signers' identities before they finalize contracts.

When it comes to electronically transmitting and signing legally binding papers, I find that Docusign really shines. To my complete delight, this program has exceeded my expectations for the results it has given my team.

Easy to use and setup, simple work flows

Pricing model may result in a fairly high cost

I like that it is straightforward. It is easy to navigate and use. Directions are clear. It is cut and dry, user friendly. A lot of templates are already available to choose from. Costs are relatively inexpensive.

If you want to customize the document or make adjustments, not to the document but to the features, reaching customer service is difficult at best. I believe strongly in customer service and people make a company. Having a technology tool is great. However, if people aren't the driving force behind it, then it becomes lacking. Technology alone doesn't drive the world, people do. Customer Service is needed in every industry and technology platforms and apps are no exception. I struggled to reach Customer Service when I used Docusign.

This software cut out unnecessary costs of commuting from site to site to get signatures of approval from multiple parties. Now it only takes a few seconds to verify, approve, and sign documents and get them back to our AP department that is located at an offsite location in just a few minutes. It used to take days sometimes and costs us extra labor to run these documents back and forth between sites.

I don't have anything negative to say about this product.

The easy features to use and good way to manage important documents.

Having to pay a hefty price tag but it is worth it for the convenience of use.

I like how easy and convenient the software is to get documents signed virtually asap.

I think the only thing I disliked how it’s difficult it is to make a signature on a desktop.

The DocuSign digital signature features are outstanding. It made signing my contracts online simple and saved so much time.

I didn't find any features I didn't like.

I know when my clients have signed the contract and then I sign it

I didn't dislike any part of using docusign.

secure signing of documents and eliminate the need to paste my signature on pdf

nothing to complain about this product . It does what it say it does

DocuSign is a great product. It has a lot of awesome features and makes signing contacts for outside sales people very easy. It also integrates with some CRM systems. We used it at my previous company and I helped to push the company adoption of the product. I had been using it and other programs/aps to allow my clients to sign a contract on my iPad, iPhone or their own smart phone/device. This saved a TON of time because there was no printing of paper and also no scanning of paper. I could turn around and email the contact right into the company!

DocuSign is more costly than other options and I did not use the paid version long before the company partnered with them to allow all outside sales to use it. There are less expensive and free aps out there that work as well for the basic features of signing a document from a smart device or touchscreen. DocuSign can also get complicated with a signature set up feature that takes a lot of time and is actually not necessary ... but you don't know that right away.

First and foremost, DocuSign enabled me to save close to 200 hours of traveling and meetings over a calendar year. Without realizing it at the time, I was then focusing more of my attention on other high priority activities, such as prospecting and acquiring clients. I found out later that DocuSign alone was allowing me to grow my business at a significantly faster pace. I had no idea that the software...

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I wouldn't say it's a fault of the software per se, but when preparing applications that have a lot of fields to fill, it can be somewhat time consuming to fill the form and assigning these fields to the client. However, this isn't an issue if the document already has imbedded form fields.

DocuSign has made signing documents easier than ever. It's intuitive and user-friendly interface makes signing documents effortless. The encryption and authentication features ensure that documents are secure and safe from tampering.

The pricing for DocuSign can be expensive for businesses with large volumes of documents. Additionally, the learning curve to understand all the features can be steep.

I really appreciate how easily DocuSign interacts with our existing docs. The regulatory compliance that underpins DocuSign's signature capabilities is another thing that really stands out to me as it offers us a sense of security and confidence in our business dealings.

The inability to assist users who have used Docusign to apply to several firms and have forgotten their password. You need to contact Docusign directly which is really a nightmare.

Intuitive and easy to use Robust features Real customer service

There isn't a default to local time zone for signers. For those who create an account after their initial signing, they have to go into their settings and update their time zone - or it defaults to PT.

I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect...

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I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

1. Efficient and time-saving: One of the key benefits of DocuSign is that it streamlines the signing process, making it more efficient and saving time. With DocuSign, you no longer need to print, sign, scan, and mail documents, which can be a time-consuming and tedious process. Instead, you can sign documents electronically, saving you time and effort. This is particularly useful for businesses that...

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1. Cost: DocuSign is not a free service, and it can be expensive for small businesses or individuals. The pricing model of DocuSign depends on the subscription plan that you choose. The basic plan is free but has limited features, and the paid plans come with more features such as the ability to integrate with other software, branding customization, and bulk sending. However, the paid plans can be...

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As the one who loads contract and documents for signoff in my organisation this has been easiest system to work with - Drag and drop my contract and other document. 2. Enter a name of party and if this name was already entered, then the address book pops in the email address. 3. Set the order for sign off, and wait for users to get their notifications. Docusign has moved my process from 3 week to...

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The initial email goes to Junk. (BIG ISSUE) when I am dealing with a new client, who has never had a docusign email from me. In this case, I always have to call clients to take a look into their Junk mail. A challenge that I face with this platform is with the address book, if you user enters incorrect name or email for a signature party, the system does not have a way to correct this error, you just have to make a new duplicate contact, which sometime cause confusion when you are trying to find a specific user. The example John Public - email: Jpublic@hmc.net if this is entered as John Public email: Jpubli@hmcc.net - then both records are kept in the address book, which can causes confusion going forward.

When I took the position of Clinical Director at this inpatient substance abuse treatment facility, I was presented with the unenviable task of taking four separate and distinct facilities--located across three counties--and streamlining their processes, allowing all executive and administrative functions to be handled at a single office. Near the very top of my list of potential hurdles was deploying...

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I firmly believe that for organizations that are currently using some sort of digital file management system, there would be absolutely no difficulty in integrating DocuSign with their current business practices. Our company was at a disadvantage initially because we were not only implementing DocuSign but also making a full transition from traditional filing cabinets and folders to a cloud based system. Attempting to determine the best and most efficient ways to integrate DocuSign with the other software we were simultaneously rolling out was a challenge. Luckily, DocuSign had ready-made instructions that walked us through the implementation step by step.

As an end-user, DocuSign is easy to use and navigate. We've been using DocuSign for years, but recently installed the CFR Part 11 Module. One of the only good things about the module is that if it is enabled, it will not allow you to do anything that is not CFR part 11 compliant. DocuSign also has a large library of resources (more about that below in the Cons...)

DocuSign was extremely difficult to integrate with our software. The APIs, SDKs, etc were easy to understand and implement, but we seemed to hit roadblocks in unexpected places. Some examples: - Before implementation, our account exec at DocuSign ensured that we could continue to use our existing DocuSign accounts, and that they would transfer them over to the new module. Months later, we are still...

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Getting contracts signed and back to us is significantly faster, most within 48 hours. No postage, no waiting for it to be returned via mail, and the ability to see the entire history of the document from the time it was sent to completion. I feel like we have a much better handle on outstanding contracts now. The preset reminders help also, as it keeps the document at the top of the recipients inbox.

I wish we had the ability to customize reminders by document, rather than one setting for the entire account. Figuring out how Shared Folders work has been a bit of a challenge. We have used this software for over 2 years now, and in that time I only reached one support person that I felt truly understood our industry, and therefore my question. The first two reps we dealt with for training were either not prepared at all, had zero knowledge of the construction industry and how contracts work, or both. Having a better trained staff to get set up would have saved us alot of time with trial and error learning.

DocuSign is a flexible and smart software that I really enjoy using, it has a set of features that make the signing process of different deals way more simple and comfortable to work with. I like that it helps us organize all legal documents, have signatures be completed quickly by sending them instantly from anywhere in the world, and be able to store them safely in the cloud with privacy measures that give reassurance. When it comes to user-friendliness, DocuSign provides a great and smart platform that does not feel difficult to work with, and the learning process is very short, adjusting itself to our needs and working pretty fast. It is the bridge between our business and our clients, strenghtening communication and solving legal matters in a quick way.

The price of DocuSign is very high compared to other similar softwares, I would like to see more pricing options available with a variety of features included and some that we do not use excluded; other than that, I believe that DocuSign is a great solution to carry out digital signatures.

In more traditional companies that doesn’t pick up the new innovative technologies, they have piles of paper in the HR office. Not only that it is not environmental friendly and act as fire fuel, it also slow down every single HR process! For example, candidates are required to physically come to the office to sign their contract! This is a complete waste of not only the candidate time, but also the HR team time to do many other things. What I like best about Docusign is that it can be integrated with many other softwares. For us, we integrate it with Greenhouse. Docusign contract will be sent alongside the candidate offer. The can easily request a new one or sign it to start working with the company of the stated effective date.

What I least about Docusign would be it requirement to create an account. When candidate receive and would like to sign the Docusign contract, they are required to create a new account which can be tedious. And contract signing is like once or twice every 2 to 3 years, candidates always forgot their password, and the HR team canot help them because Docusign server and accounts are maintained by Docusign. The quality and timely support is not guarantee and the candidate experience might drop down due to the slow support of Docusign. Most importantly, mobile functionality of Docusign is terrible.

Docusign is awesome for a number of reasons. The reminders are customizable. We work with students and it's easy to pester them until we get our signature! It was the most affordable option for accruing official signatures (Trust me I LOOKED AROUND!) It is easy to so send around get signatures quickly! I highly recommend the use of templates. This has made it SO easy to upload a document and automatically have the signature lines in the places that we need. Then it is easy to just hit send and have it sent to whoever needs to sign. Its also easy to integrate with google drive, saves copies automatically, which is SO nice!

We have had some issues with the templates. For some reason, the software is very picky on the format of the dates. We keep getting a weird glitch that only allows 7 spaces in a signature (which is only an issue in double digit months and days). Luckily for us, we can just tell our signees to put in a 1 for the day. Customer service wasn't able to find a solution for it either.

This is something that helps people who would otherwise be spending hours on a fax machine or having clients come in. This makes working from home and no contact signing possible as well. Design documents to fit the content and context. A variety of signature style selections add an element of fun and customization. This is secure and provides authentication.

It’s true that end users have difficulty signing without an account. It is possible but extra steps are needed and cause inconvenience. This is expensive yet presents no additional incentive or benefit.