Docusign Reviews

Easy to use, keeps documents in one place, can use on mobile phones

Loading documents sometimes does not work with drag and drop

I love how easy it is to send out a document to be signed and that it comes back to me instantly!

I have no complaints about DocuSign. It's always served it's purpose!

love the ability to create a digital contract for easy distribution and retrieval in the event you need to look over again.

nothing i enjoyed all aspects ive used of this product .

Docusign is so intuitive and easy to use. It is simple and clearly understandable whether you are using your smartphone, a tablet or a laptop. I also really appreciate the ability to store my signed documents or download them to my own storage choice.

I don't have any complaints or improvements - it's really good just the way it is.

DocuSign is extremely easy to use. I particularly like how you can click on the steps in the process to quickly flow to the next signature or initialling location

Sometimes the follow up emails are confusing and cause you to click into things that you don't need.

the ease in which i could use and send documents to sign

So far this website has been working wonders for me I have nothing bad to report and I have been using for a little under a month.

The most I liked on is that i do not need papers, printers and scanner anymore. Signing contracts (from my side at least) became very easy and fast. All the clients and partners were pleased when when they do not have to deal with paper documents. Another important feature is the mobile access, all features are available on mobile and this is very important for people on the road.

Not the cheapest on the market, but everything work very good.

I have always had an incredible experience with DocuSign. It's intuitive and user-friendly interface make it soo easy to use. DocuSign is the queen of conveniency since it increases efficiency and mobility for it is available in a mobile app and documents ratification can be done wherever whenever. Also it is secure and ensures that docs are safe from tampering through encryption and authentication features

DocuSign pricing is Abit expensive for businesses with volumes of documents for signing. Also it is not suitable for all types of documents and use cases

Initially it was a great product with great support...and then. We noticed as a company that our Job Quote closing rate fell dramatically. I started going through all of the sent quotes and noticed that a bunch of them were not even viewed by the customer. Which was weird since most of the customers were excited about receiving the quotes and ready to start their projects asap. When I started reaching...

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Even though they can't hold up their end of the deal in delivering the quotes to customers, they refuse to let us cancel. We decided to go old school and send our quotes directly from our email and forgo the docusign route. Our acceptance rates have gone right back to where they were prior to using Docusign.

I like that it is straightforward. It is easy to navigate and use. Directions are clear. It is cut and dry, user friendly. A lot of templates are already available to choose from. Costs are relatively inexpensive.

If you want to customize the document or make adjustments, not to the document but to the features, reaching customer service is difficult at best. I believe strongly in customer service and people make a company. Having a technology tool is great. However, if people aren't the driving force behind it, then it becomes lacking. Technology alone doesn't drive the world, people do. Customer Service is needed in every industry and technology platforms and apps are no exception. I struggled to reach Customer Service when I used Docusign.

I really appreciate how easily DocuSign interacts with our existing docs. The regulatory compliance that underpins DocuSign's signature capabilities is another thing that really stands out to me as it offers us a sense of security and confidence in our business dealings.

The inability to assist users who have used Docusign to apply to several firms and have forgotten their password. You need to contact Docusign directly which is really a nightmare.

DocuSign has made signing documents easier than ever. It's intuitive and user-friendly interface makes signing documents effortless. The encryption and authentication features ensure that documents are secure and safe from tampering.

The pricing for DocuSign can be expensive for businesses with large volumes of documents. Additionally, the learning curve to understand all the features can be steep.

I have used DocuSign and I can highly recommend it. It is incredibly easy to integrate documents into the software, which is essential for any deals that cannot be done without a signature. The customer experience is also top-notch, as there is no guesswork involved when signing a document. Furthermore, the comments section on each document has proven to be invaluable for getting contracts or paperwork returned from clients. Being able to see who has questions, comments or feedback is a major help and allows us to quickly identify and address any issues. All in all, DocuSign has proved to be a fantastic platform that I would recommend to anyone looking for a reliable and straightforward signing solution.

The only drawback to DocuSign is that you cannot access all features during the 30-day free trial. While it would be ideal to be able to try out the features offered in the paid plans during this period, the $10 monthly plan is a good option for those who are still determining if the features are helpful. Additionally, there are plenty of free tutorials available to help users get the most out of their DocuSign experience and decide if the paid plans are right for their needs.

Convenience: DocuSign allows users to sign and send documents electronically, eliminating the need for printing, faxing, or mailing physical copies.Speed: DocuSign streamlines the signing process, reducing the time it takes to complete and return documents.Security: DocuSign uses encryption and secure servers to protect sensitive information and offers legally binding electronic signatures.Accessibility:...

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Technical difficulties: There may be problems with using the software such as slow loading or trouble integrating with other programs.Limited customization: The appearance and signature fields may not be able to be customized to personal preference.Lack of control: The signing process may feel out of control for some users, especially with multiple signers involved.Steep learning curve: Some users may need time to learn how to use DocuSign effectively.Internet connection requirement: An internet connection is necessary to use DocuSign.Limited support options: The level of support may not be enough for users with complex needs.

With Docusign, my team is able to make use of Docusign Identify, which allows for the safe verification of customers prior to gathering their signatures on legal contracts. With Docusign Identify, we can verify signers' identities before they finalize contracts.

When it comes to electronically transmitting and signing legally binding papers, I find that Docusign really shines. To my complete delight, this program has exceeded my expectations for the results it has given my team.

I can send documents that need to be signed to anyone from anywhere. I don't have to meet them in person and I don't have to go to the office and use my work desktop. Use it anywhere! Use templates and save customizations to be used next time. Some third part apps can be used with docusign, very convenient! Ease of use is great and security is good enough for legal documemt use.

There have been times when I needed to cancel or edit a document with an error or blank field and docusign does not allow me to do that. This makes me have to complete several extra steps in order to get the document properly typed up, signed, and sent. I haven't found a way to draw my own signature and some of the places I regularly send documents to called to make sure it was legitimate when we first started using docusign.

Fast and reliable signature software. Can prepare and send documents/contracts for others to sign and place ‘sign here’ tab to making signing easy and efficient. It definitely eliminates the hassle of having to print, sign and then scan and return a document. I love that it sends reminders to persons whose signatures are required and you are notified when a document has been signed. It’s mobile friendly,...

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Placing the signature in the respective spot can be difficult. The software was purchased by the company, so it was inexpensive for me, but for others who have to actually pay for it themselves, it may be a bit on the expensive side, especially depending on the size of the company - may be more expensive for smaller sized companies. It needs recipient authentication which could be a bit counterproductive. The signatures can be forged easily.

Docusign is simple. Simple to setup and simple to use. Users do not require a high technical knowledge to use it once the process flows are setup properly and the auditing, etc. ensure that it is possible to see who did what and when. This is especially important for compliance, risk management and legal. Takes the burden off of having to physically have a person or multiple persons sign documents, so very practical.

Can be challenging for more complex process flows. We found that some process flows were not a good fit for DocuSign and could prove difficult to setup and test. If you have very complex process flows you may need to look at other enterprise level options or contact support for help.

DocuSign is my favorite online document signature tool, which I use with all of my clients and team members on a regular basis. We've been using it for a long time and have never had a problem signing documents on the fly since then. My favorite feature is that I can email any scanned copy or pdf to a client or team member and they can sign it digitally without having to print it out. It also has an AI built in that analyzes contracts in real time and provides precise breakdown information. Making agreements and singing them in a completely contactless manner has been nicely implemented here. DocuSign is one of my favorite tools.

Although DocuSign is a wonderful online signing tool, it could use some improvement in document management and organization. I wish there was a way to categorize them by category so I know which file is where and can send it out right away instead of waiting for it to be found. But, aside from that, DocuSign is a fantastic tool that doesn't have any big flaws or bugs. It performs as promised, and I use it to sign all of my agreements, paperwork, and contracts.

In more traditional companies that doesn’t pick up the new innovative technologies, they have piles of paper in the HR office. Not only that it is not environmental friendly and act as fire fuel, it also slow down every single HR process! For example, candidates are required to physically come to the office to sign their contract! This is a complete waste of not only the candidate time, but also the HR team time to do many other things. What I like best about Docusign is that it can be integrated with many other softwares. For us, we integrate it with Greenhouse. Docusign contract will be sent alongside the candidate offer. The can easily request a new one or sign it to start working with the company of the stated effective date.

What I least about Docusign would be it requirement to create an account. When candidate receive and would like to sign the Docusign contract, they are required to create a new account which can be tedious. And contract signing is like once or twice every 2 to 3 years, candidates always forgot their password, and the HR team canot help them because Docusign server and accounts are maintained by Docusign. The quality and timely support is not guarantee and the candidate experience might drop down due to the slow support of Docusign. Most importantly, mobile functionality of Docusign is terrible.

As the one who loads contract and documents for signoff in my organisation this has been easiest system to work with - Drag and drop my contract and other document. 2. Enter a name of party and if this name was already entered, then the address book pops in the email address. 3. Set the order for sign off, and wait for users to get their notifications. Docusign has moved my process from 3 week to...

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The initial email goes to Junk. (BIG ISSUE) when I am dealing with a new client, who has never had a docusign email from me. In this case, I always have to call clients to take a look into their Junk mail. A challenge that I face with this platform is with the address book, if you user enters incorrect name or email for a signature party, the system does not have a way to correct this error, you just have to make a new duplicate contact, which sometime cause confusion when you are trying to find a specific user. The example John Public - email: Jpublic@hmc.net if this is entered as John Public email: Jpubli@hmcc.net - then both records are kept in the address book, which can causes confusion going forward.

Getting contracts signed and back to us is significantly faster, most within 48 hours. No postage, no waiting for it to be returned via mail, and the ability to see the entire history of the document from the time it was sent to completion. I feel like we have a much better handle on outstanding contracts now. The preset reminders help also, as it keeps the document at the top of the recipients inbox.

I wish we had the ability to customize reminders by document, rather than one setting for the entire account. Figuring out how Shared Folders work has been a bit of a challenge. We have used this software for over 2 years now, and in that time I only reached one support person that I felt truly understood our industry, and therefore my question. The first two reps we dealt with for training were either not prepared at all, had zero knowledge of the construction industry and how contracts work, or both. Having a better trained staff to get set up would have saved us alot of time with trial and error learning.

We sign a lot of contracts, and the signers are usually busy folks who don't have time to print and scan and email. If we're lucky, they had a secretary or assistant who could shove a contract in front of them for a signature, but that wasn't usually the case. With Docusign, a few clicks have a contract signed sealed and delivered.

I'm trying to think of a way to be critical of Docusign, but I really can't. Their setup can be as simple or detailed as any contract calls for. Perhaps a "signing wizard" for the tech-impaired crowd might make it a tad simpler, but it's pretty doggone easy as it is. I can't complain.

What I liked most about this software was that my clients no longer had to sign 20 different times to finalze their return.

Over the years there have been small glitches. However with customer support we have always been able to work through them and many times we found it to be the operator and not the software.

DocuSign is easy for everyone using it (from our team to our customers) and in a word of complex technology, easy is a breath of fresh air. DocuSign makes sense. It makes tedious processes of hunting for and then signing the signature lines and initial locations page after page effortless. Customers don't have to download, print, scan, or fax. Which is great since fax machines are a dying breed and often a pain point for customers. It's quick to set up, creates a smooth process for everyone involved, but most importantly.... your signed documents are completed and returned at a much higher rate and much much sooner than they would be otherwise. If you send anything requiring a signature, DocuSign will be an investment you'll wish you made years ago.

I only wish that more companies knew about DocuSign. In this day and age, to have to go out of my way as a consumer to physically sign anything sent over to me and then send it back from where it came from... is a waste of my time. Time is not anything we can get back so to waste it almost equal to blasphemy in my overly dramatic opinion. So the software is great. My only suggestion would be to increase marketing opportunities and get the software out in front of more people so more and more companies start to use it. Don't stop until using DocuSign becomes an expectation.