App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

DocuSign Reviews

Overall rating

4.8

/5

8.2K

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.02/10

Reviews by rating

Pros and cons

I have always had a great experience with this software easy and accessible gets what you need to do done quickly and both parties are happy.
And the ease of use with the convenience it provides for all your signing legal documents makes this a great product. Had given me overall a great experience each time that I had used it.
I really like the fact that it is a very secure website to sign important and legal documents and send them safely over the internet.
Every contact with customer service was a failure. It's a real shame that such a big company can release such a bad API / SDKs...the worst API integration I have ever made.
At first, I missed one document that I had to go back and sign once I found the correct email. This is probably more user error, but it did make it more confusing.
My business did more for our customers than our contract required - because it's the right thing to do. I was very disappointed in DocuSign that they automatically charged my credit card.
Filter reviews by

Overall rating


Company size


Industry


Time used


8,225 reviews

Recommended

AA
AvatarImg

Angela A.

Systems & Data Manager

Financial Services, 51-200 employees

Review source

Overall Rating

Reliable and intuitive eSignature solution

Reviewed 6 months ago

Transcript

Angela: Hi, my name is Angela. I'm a systems and data manager, and I would give DocuSign a five out of...

BB
AvatarImg

Beth B.

Office Manager

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

Safe and secure way to easily create send and sign important documents

Reviewed 2 years ago

Transcript

Beth C.: Hi. My name is Beth and I am an office manager. I give DocuSign five stars out of five, and...

AvatarImg
AvatarImg

Troy B.

Health, Wellness and Fitness, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

DocuSign is your simple solution for digital signatures

Reviewed a year ago

Excellent for basic contracts

Pros

Status tracking is great as you’re updated through email with signed and updated documents. Electronic signature in Docusign was the first of its kind and works very well.

Cons

Document Management is a great feature but could use a little improvement in its design and search feature.

AvatarImg
AvatarImg

Shayla B.

Internet, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Docusign speeds up the electronic signing of signatures

Reviewed 8 months ago

Our use of Docusign during contract signing has greatly simplified the gathering of customer signatures. A number of critical steps, including document creation and identity verification, are taken care of automatically by the software.

Pros

With Docusign, my team is able to make use of Docusign Identify, which allows for the safe verification of customers prior to gathering their signatures on legal contracts. With Docusign Identify, we can verify signers' identities before they finalize contracts.

Cons

When it comes to electronically transmitting and signing legally binding papers, I find that Docusign really shines. To my complete delight, this program has exceeded my expectations for the results it has given my team.

MB
AvatarImg

Mo B.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Good but pricey product

Reviewed 7 days ago
Pros

Easy to use and setup, simple work flows

Cons

Pricing model may result in a fairly high cost

AvatarImg
AvatarImg

Heather C.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Docusign is User Friendly and Easy to Navigate, lacks Customer Service Support

Reviewed 5 months ago

This has been one of the most user friendly tools I have used in business. It is easy (for me) to set up and it is easy for me to execute a contract (initial/sign/date). It is straightforward and simple, which makes it a positive experience for me.

Pros

I like that it is straightforward. It is easy to navigate and use. Directions are clear. It is cut and dry, user friendly. A lot of templates are already available to choose from. Costs are relatively inexpensive.

Cons

If you want to customize the document or make adjustments, not to the document but to the features, reaching customer service is difficult at best. I believe strongly in customer service and people make a company. Having a technology tool is great. However, if people aren't the driving force behind it, then it becomes lacking. Technology alone doesn't drive the world, people do. Customer Service is needed in every industry and technology platforms and apps are no exception. I struggled to reach Customer Service when I used Docusign.

DM
AvatarImg

David M.

Consumer Goods, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great software to send documents to offsite locations to get a fast signature/approval.

Reviewed 2 months ago

I was skeptical at first, but after using it for a while now, I wouldn't have it any other way to sign documents for a department that is not located in/at my building. Now we don't have to transit back and forth to get our freight bills signed in a timely manner.

Pros

This software cut out unnecessary costs of commuting from site to site to get signatures of approval from multiple parties. Now it only takes a few seconds to verify, approve, and sign documents and get them back to our AP department that is located at an offsite location in just a few minutes. It used to take days sometimes and costs us extra labor to run these documents back and forth between sites.

Cons

I don't have anything negative to say about this product.

JT
AvatarImg

Jyn T.

Construction, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Docusign your documents

Reviewed 7 days ago
Pros

The easy features to use and good way to manage important documents.

Cons

Having to pay a hefty price tag but it is worth it for the convenience of use.

NP
AvatarImg

Nishaanthini P.

Legal Services, 501-1,000 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use software for virtual signing

Reviewed 2 months ago

It’s been a great software to use ever since I’ve been introduced to it during Covid.

Pros

I like how easy and convenient the software is to get documents signed virtually asap.

Cons

I think the only thing I disliked how it’s difficult it is to make a signature on a desktop.

TG
AvatarImg

Tina G.

Hospitality, 10,001+ employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sign easy

Reviewed 2 months ago

Absolutely what I needed to get my contracts signed in time!

Pros

The DocuSign digital signature features are outstanding. It made signing my contracts online simple and saved so much time.

Cons

I didn't find any features I didn't like.

JF
AvatarImg

Jonathan F.

Hospital & Health Care, 1-10 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Names contracts easy

Reviewed 2 months ago
Pros

I know when my clients have signed the contract and then I sign it

Cons

I didn't dislike any part of using docusign.

AR
AvatarImg

Verified reviewer

Computer & Network Security, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Best document signing application

Reviewed 2 months ago
Pros

secure signing of documents and eliminate the need to paste my signature on pdf

Cons

nothing to complain about this product . It does what it say it does

AR
AvatarImg

Verified reviewer

Marketing and Advertising, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

DocuSign-Good, but other options on the market

Reviewed 4 years ago

Overall, my experience with DocuSign as a solo was ok. It's an investment and there are other aps that can do the job for less or even free. My experience using it as a corporate tool for over 150 outside sales people was really good. It allowed us to provide an option to everyone and have a standard. Plus, it did incorporate with our contact generating and submitting program. That was very helpful! So, if you are looking for an enterprise wide options, DocuSign is a great product to consider. If you are a small business or solo, it might be overkill for you.

Pros

DocuSign is a great product. It has a lot of awesome features and makes signing contacts for outside sales people very easy. It also integrates with some CRM systems. We used it at my previous company and I helped to push the company adoption of the product. I had been using it and other programs/aps to allow my clients to sign a contract on my iPad, iPhone or their own smart phone/device. This saved a TON of time because there was no printing of paper and also no scanning of paper. I could turn around and email the contact right into the company!

Cons

DocuSign is more costly than other options and I did not use the paid version long before the company partnered with them to allow all outside sales to use it. There are less expensive and free aps out there that work as well for the basic features of signing a document from a smart device or touchscreen. DocuSign can also get complicated with a signature set up feature that takes a lot of time and is actually not necessary ... but you don't know that right away.

AvatarImg
AvatarImg

Aaron P.

Financial Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Revolutionized my Business

Reviewed 4 years ago

Overall an overwhelmingly positive experience. I'm surprised this isn't a requirement in the industry of financial services.

Pros

First and foremost, DocuSign enabled me to save close to 200 hours of traveling and meetings over a calendar year. Without realizing it at the time, I was then focusing more of my attention on other high priority activities, such as prospecting and acquiring clients. I found out later that DocuSign alone was allowing me to grow my business at a significantly faster pace. I had no idea that the software...

Cons

I wouldn't say it's a fault of the software per se, but when preparing applications that have a lot of fields to fill, it can be somewhat time consuming to fill the form and assigning these fields to the client. However, this isn't an issue if the document already has imbedded form fields.

JH
AvatarImg

Jon H.

Management Consulting, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuSign is a Convenient and Secure E-Signature Solution

Reviewed 5 months ago

Overall, DocuSign is a great choice for those looking for an easy and secure way to sign documents. The authentication features are robust and the interface is intuitive and user-friendly.

Pros

DocuSign has made signing documents easier than ever. It's intuitive and user-friendly interface makes signing documents effortless. The encryption and authentication features ensure that documents are secure and safe from tampering.

Cons

The pricing for DocuSign can be expensive for businesses with large volumes of documents. Additionally, the learning curve to understand all the features can be steep.

HM
AvatarImg

Hlengiwe M.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

"Fast and trustworthy digital signature technology"

Reviewed 5 months ago

The ability to generate pre-made contract templates that only need specific information to be filled out and sharing with the target users for their signatures. The time it takes to review, sign and report is reduced significantly especially for those super urgent tasks.

Pros

I really appreciate how easily DocuSign interacts with our existing docs. The regulatory compliance that underpins DocuSign's signature capabilities is another thing that really stands out to me as it offers us a sense of security and confidence in our business dealings.

Cons

The inability to assist users who have used Docusign to apply to several firms and have forgotten their password. You need to contact Docusign directly which is really a nightmare.

WF
AvatarImg

Wayne F.

Real Estate, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

An invaluable tool that real estate agents can't survive without

Reviewed 4 years ago

DocuSign allows me and my clients to work together throughout a real estate transaction - even if we're not in the same room - or the same state for that matter. My clients continually praise its ease of use. A recent client was very reluctant to sign their documents electronically - but with a little encouragement, they did that first set of documents - like an experienced pro. Now, it's a competition between husband and wife to see who gets them done first. It's great that this "tool" we use for business - helps develop relationships with clients.

Pros

Intuitive and easy to use Robust features Real customer service

Cons

There isn't a default to local time zone for signers. For those who create an account after their initial signing, they have to go into their settings and update their time zone - or it defaults to PT.

AR
AvatarImg

Verified reviewer

Construction, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Must for Anybody Needing Signed PDFs Frequently

Reviewed 5 years ago
Pros

I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect...

Cons

I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

MS
AvatarImg

Manmohan S.

Graphic Design, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Streamline Your Signing Process with DocuSign

Reviewed 7 months ago

If you're looking to simplify the signing process of important documents, look no further than DocuSign. As someone who has used the software extensively, I can attest to the fact that it makes signing documents a breeze.The beauty of DocuSign is that it eliminates the need for printing out documents, signing them manually, scanning them, and then sending them back. Instead, you can simply sign documents...

Pros

1. Efficient and time-saving: One of the key benefits of DocuSign is that it streamlines the signing process, making it more efficient and saving time. With DocuSign, you no longer need to print, sign, scan, and mail documents, which can be a time-consuming and tedious process. Instead, you can sign documents electronically, saving you time and effort. This is particularly useful for businesses that...

Cons

1. Cost: DocuSign is not a free service, and it can be expensive for small businesses or individuals. The pricing model of DocuSign depends on the subscription plan that you choose. The basic plan is free but has limited features, and the paid plans come with more features such as the ability to integrate with other software, branding customization, and bulk sending. However, the paid plans can be...

AvatarImg
AvatarImg

Imi C.

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Digital Transformation starts with electronic Signature.

Reviewed 2 years ago

It is good to very good. I think it is too expensive. The version I use does not have the full feature, which is even more expensive. I do respect the Value provided due to the time savings and ease of doing business but overall, it should have been at least been cheaper.

Pros

As the one who loads contract and documents for signoff in my organisation this has been easiest system to work with - Drag and drop my contract and other document. 2. Enter a name of party and if this name was already entered, then the address book pops in the email address. 3. Set the order for sign off, and wait for users to get their notifications. Docusign has moved my process from 3 week to...

Cons

The initial email goes to Junk. (BIG ISSUE) when I am dealing with a new client, who has never had a docusign email from me. In this case, I always have to call clients to take a look into their Junk mail. A challenge that I face with this platform is with the address book, if you user enters incorrect name or email for a signature party, the system does not have a way to correct this error, you just have to make a new duplicate contact, which sometime cause confusion when you are trying to find a specific user. The example John Public - email: Jpublic@hmc.net if this is entered as John Public email: Jpubli@hmcc.net - then both records are kept in the address book, which can causes confusion going forward.

NC
AvatarImg

Nick C.

Mental Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Bridging the Gap Between a Traditional and a Modern Workplace

Reviewed 2 years ago

When I was hired on, one of my primary tasks was to develop a way to take four separate facilities with their own unique filing systems and their own administrative procedures that were rooted business practices from the 1960s, and transform them into a single company run from a centralized office with all data storage to be accomplished via the cloud. We designed the infrastructures of the various...

Pros

When I took the position of Clinical Director at this inpatient substance abuse treatment facility, I was presented with the unenviable task of taking four separate and distinct facilities--located across three counties--and streamlining their processes, allowing all executive and administrative functions to be handled at a single office. Near the very top of my list of potential hurdles was deploying...

Cons

I firmly believe that for organizations that are currently using some sort of digital file management system, there would be absolutely no difficulty in integrating DocuSign with their current business practices. Our company was at a disadvantage initially because we were not only implementing DocuSign but also making a full transition from traditional filing cabinets and folders to a cloud based system. Attempting to determine the best and most efficient ways to integrate DocuSign with the other software we were simultaneously rolling out was a challenge. Luckily, DocuSign had ready-made instructions that walked us through the implementation step by step.

AR
AvatarImg

Verified reviewer

Health, Wellness and Fitness, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Difficult to Implement and Integrate

Reviewed 2 years ago

DocuSign is great from the end-user perspective, but they'll leave you high and dry after you sign a contract. Their support is non-existent, and it's difficult to implement any package that falls outside of the most basic DocuSign packages.

Pros

As an end-user, DocuSign is easy to use and navigate. We've been using DocuSign for years, but recently installed the CFR Part 11 Module. One of the only good things about the module is that if it is enabled, it will not allow you to do anything that is not CFR part 11 compliant. DocuSign also has a large library of resources (more about that below in the Cons...)

Cons

DocuSign was extremely difficult to integrate with our software. The APIs, SDKs, etc were easy to understand and implement, but we seemed to hit roadblocks in unexpected places. Some examples: - Before implementation, our account exec at DocuSign ensured that we could continue to use our existing DocuSign accounts, and that they would transfer them over to the new module. Months later, we are still...

BY
AvatarImg

Beth Y.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

We're saving so many trees!

Reviewed 2 years ago

Overall we are very pleased with DocuSign. We have reduced our paper and printing cost by $$$ and increased control over our subcontracts. A simple report shows us everything that is outstanding and when it was sent so follow-up is a breeze. Some of our Subcontractors are a little intimidated by it at first, but once they are onboard we have no complaints. They love getting the fully executed contract back as soon as its signed.

Pros

Getting contracts signed and back to us is significantly faster, most within 48 hours. No postage, no waiting for it to be returned via mail, and the ability to see the entire history of the document from the time it was sent to completion. I feel like we have a much better handle on outstanding contracts now. The preset reminders help also, as it keeps the document at the top of the recipients inbox.

Cons

I wish we had the ability to customize reminders by document, rather than one setting for the entire account. Figuring out how Shared Folders work has been a bit of a challenge. We have used this software for over 2 years now, and in that time I only reached one support person that I felt truly understood our industry, and therefore my question. The first two reps we dealt with for training were either not prepared at all, had zero knowledge of the construction industry and how contracts work, or both. Having a better trained staff to get set up would have saved us alot of time with trial and error learning.

JA
AvatarImg

Juliana A.

Food Production, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Storage of electronic signatures

Reviewed 10 months ago

DocuSign is serving the purpose of collecting and speeding up the process of signing documents and storing them safely, it accelerates our work and automates it in a way that we have been able to save a lot of time and provide a fast process for business partners and clients to close deals successfully. Additionally, it has also worked as a repository to store different documents inside our business like our business policies, contracts, recruitment documents, and more. DocuSign is a very versatile software that is essential in our day-to-day work and provides great security and reliability.

Pros

DocuSign is a flexible and smart software that I really enjoy using, it has a set of features that make the signing process of different deals way more simple and comfortable to work with. I like that it helps us organize all legal documents, have signatures be completed quickly by sending them instantly from anywhere in the world, and be able to store them safely in the cloud with privacy measures that give reassurance. When it comes to user-friendliness, DocuSign provides a great and smart platform that does not feel difficult to work with, and the learning process is very short, adjusting itself to our needs and working pretty fast. It is the bridge between our business and our clients, strenghtening communication and solving legal matters in a quick way.

Cons

The price of DocuSign is very high compared to other similar softwares, I would like to see more pricing options available with a variety of features included and some that we do not use excluded; other than that, I believe that DocuSign is a great solution to carry out digital signatures.

AR
AvatarImg

Verified reviewer

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Docusign, the future of all contract signing.

Reviewed 2 years ago
Pros

In more traditional companies that doesn’t pick up the new innovative technologies, they have piles of paper in the HR office. Not only that it is not environmental friendly and act as fire fuel, it also slow down every single HR process! For example, candidates are required to physically come to the office to sign their contract! This is a complete waste of not only the candidate time, but also the HR team time to do many other things. What I like best about Docusign is that it can be integrated with many other softwares. For us, we integrate it with Greenhouse. Docusign contract will be sent alongside the candidate offer. The can easily request a new one or sign it to start working with the company of the stated effective date.

Cons

What I least about Docusign would be it requirement to create an account. When candidate receive and would like to sign the Docusign contract, they are required to create a new account which can be tedious. And contract signing is like once or twice every 2 to 3 years, candidates always forgot their password, and the HR team canot help them because Docusign server and accounts are maintained by Docusign. The quality and timely support is not guarantee and the candidate experience might drop down due to the slow support of Docusign. Most importantly, mobile functionality of Docusign is terrible.

AA
AvatarImg

Adam A.

Mental Health Care, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Docusign Is the PERFECT software for folks who need electronic signatures.

Reviewed 2 years ago

We work with students who need to have their hours varified by themselves, their practicum sites, and their instructors. This is an easy way to get electronic signatures on those forms rather than them bringing them around for everyone's signature.

Pros

Docusign is awesome for a number of reasons. The reminders are customizable. We work with students and it's easy to pester them until we get our signature! It was the most affordable option for accruing official signatures (Trust me I LOOKED AROUND!) It is easy to so send around get signatures quickly! I highly recommend the use of templates. This has made it SO easy to upload a document and automatically have the signature lines in the places that we need. Then it is easy to just hit send and have it sent to whoever needs to sign. Its also easy to integrate with google drive, saves copies automatically, which is SO nice!

Cons

We have had some issues with the templates. For some reason, the software is very picky on the format of the dates. We keep getting a weird glitch that only allows 7 spaces in a signature (which is only an issue in double digit months and days). Luckily for us, we can just tell our signees to put in a 1 for the day. Customer service wasn't able to find a solution for it either.

MT
AvatarImg

Mona T.

Law Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Helps save time and paper

Reviewed a year ago

This experience did not leave me drastically impressed or dissatisfied. It was okay. Docusign saved time, paper products and storage.

Pros

This is something that helps people who would otherwise be spending hours on a fax machine or having clients come in. This makes working from home and no contact signing possible as well. Design documents to fit the content and context. A variety of signature style selections add an element of fun and customization. This is secure and provides authentication.

Cons

It’s true that end users have difficulty signing without an account. It is possible but extra steps are needed and cause inconvenience. This is expensive yet presents no additional incentive or benefit.