i-Sight Pricing, Features, Reviews & Comparison of Alternatives

i-Sight

Investigative case management software

4.57/5 (7 reviews)

i-Sight overview

What is i-Sight?

i-Sight is a cloud-based investigative case management solution that was designed to help manage HR, fraud, and compliance investigations. The solution was created for small to large organizations within a variety of industries including financial services, insurance and infrastructure, manufacturing, healthcare, retail and food services.

i-Sight streamlines investigation processes and helps conduct accurate and detailed investigations using powerful documentation and reports. Investigators can efficiently track cases and keep on top of deadlines. Custom one-click summary reports give valuable insight into an organization’s operations, and help reduce risk by identifying trends and opportunities for improvement.

The i-Sight solution can be configured for any department, role, or industry including human resources, corporate security, ethics and compliance, health and safety, loss prevention, fraud, harassment, and more. Investigators, managers and executives using i-Sight reduce the chances of litigation and improve regulatory risk management and compliance.

Users can set custom access roles that allow authorized users to see and/or edit cases based on their role levels. i-Sight offers real-time collaboration between colleagues and supervisors, and a complete audit trail shows a detailed history of case activity including notes, emails and evidence.
i-sight.com

Pricing

Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, United Kingdom

Supported languages

English
i-Sight screenshot: With i-Sight, data is automatically backed up daily and stored in multiple locations to ensure data is never lost.What is i-Sight?i-Sight screenshot: Create new cases quickly and easily, collecting all complaints and case-related information from any intake stream into one central file with i-Sight.i-Sight screenshot: i-Sight provides reporting tools to identify risks, trends, and opportunities.  i-Sight screenshot: Users can analyze investigation data using i-Sight’s informative summary reports and graphs.i-Sight screenshot: i-Sight offers mobile-friendly technology that can be accessed at all times.i-Sight screenshot: Users can access i-Sight’s intuitive interface on any computer, tablet or mobile device.i-Sight: the premier case management solution

i-Sight reviews

Excellent
4

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.0
  4.4
  4.7
Anonymous

Great software

Used daily for 2+ years
Reviewed 2019-08-19
Review Source: Capterra

Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.

Pros
i-Sight has been customized to perfectly meet our needs to track files. Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us. Now that software is working to satisfy our needs, it's great. Very easy to use and understand.

Cons
Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Sara Combs

i-Sight Case Management for HR Investigations

Used occasionally for 1-2 years
Reviewed 2019-03-26
Review Source: Capterra

Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Pros
This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons
Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

Minimize review

Anonymous

Does What it's Supposed to

Used daily for 1-2 years
Reviewed 2018-08-30
Review Source: Capterra

Pros
i-Sight focuses mainly on incident report management. As a supply chain specialist, I also deal with customer feedback and responses. During times of incident regarding our products, it is a great deal to be able to keep data of this incident and to be able to keep log of this for future uses. It is very helpful and useful in incident management. A software every company needs.

Cons
Features are very specific and minimal. Hoping for future updates for additional useful features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Dennis Maina

The best customer management software that i've used

Used daily for 1-2 years
Reviewed 2018-05-24
Review Source: Capterra

Nowadays every customer query or complaint is attended to promptly

Pros
There is live support 24/7 available to the users It is easily integrated with most software platforms such as Android, Windows Cost-effective

Cons
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Ahmed Khatib

Isabel was very helpful.

Used daily for 1-2 years
Reviewed 2018-06-20
Review Source: Capterra

Pros
Easy to use and enter information. There are lots of features and reports that can be run. Easy to use the admin access to add and update fields.

Cons
Sometimes the program runs slower than expected.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

i-Sight pricing

Contact i-Sight for detailed pricing information.

i-Sight features

Audit Trail
Customizable Reporting
Workflow Management

API (551 other apps)
Activity Dashboard (433 other apps)
Activity Tracking (280 other apps)
Auditing (318 other apps)
Automatic Notifications (434 other apps)
Billing & Invoicing (233 other apps)
Compliance Management (296 other apps)
Data Import/Export (319 other apps)
Document Storage (256 other apps)
Inventory Management (317 other apps)
Inventory Tracking (265 other apps)
Invoice Management (238 other apps)
Monitoring (239 other apps)
Real Time Data (290 other apps)
Real Time Reporting (245 other apps)
Reporting & Statistics (385 other apps)
Third Party Integration (308 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for i-Sight

Key features of i-Sight

  • Case assignment
  • Workflow alerts
  • Case status alerts
  • Set to-dos
  • Case reviews
  • Collaboration
  • Search keywords
  • Track time, expenses and recoveries
  • Notes
  • Email
  • Attachments and evidence
  • Case history and audit trail
  • Investigation reports
  • Customizable roles
  • Trend reports
  • Report builder
  • GIS reports
  • Oversight and exception reports
  • Brandable
  • Single Sign-On (SSO)
  • Batch processing automation
View All Features

Benefits

i-Sight users can quickly and easily create new cases, collect complaints and other case-related information from any intake stream, and store them within one central database.

Users are able to manage investigations with a rules-based workflow and create logical, structured processes using the i-Sight solution.

i-Sight’s secure and scalable platform is accessible from any device with an internet connection including desktop computers, laptops, tablets and mobile phones.

i-Sight offers powerful summary reports that provide users with in-depth information on trends and risks for analysis and investigation.

Users can integrate i-Sight with other software and systems for a seamless workflow, including SAP, Oracle, Salesforce, Gmail, Outlook, and more.