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Case IQ

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Detect, Investigate, and Prevent.

(7)

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Case IQ Pricing, Features, Reviews and Alternatives

Case IQ FAQs

Q. What type of pricing plans does Case IQ offer?

Case IQ has the following pricing plans:
Starting from: $20000.00/year
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Case IQ?

Case IQ has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Case IQ support?

Case IQ supports the following languages:
English


Q. Does Case IQ support mobile devices?

Case IQ supports the following devices:
Android, iPad, iPhone


Q. Does Case IQ offer an API?

No, Case IQ does not have an API available.


Q. What other apps does Case IQ integrate with?

Case IQ integrates with the following applications:
Microsoft Outlook, Oracle CRM On Demand, Gmail, SAP Business One, Salesforce Sales Cloud, JD Edwards EnterpriseOne


Q. What level of support does Case IQ offer?

Case IQ offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

Case IQ product overview

Price starts from

20000

Per year

Other

What is Case IQ?

Case IQ is the leading investigative case management software solution for ethics and compliance, human resources, fraud, and corporate security functions within mid-sized and large organizations.

Key benefits of using Case IQ

Simple, robust intake means no incident will slip through the cracks again. Case linking flags related cases to ensure you’re not treating cases as isolated events.

Streamlined case management keeps investigations on track, and automates processes and reports so you take consistent action on every case.

With all your case information centralized, create comprehensive case reports instantly and respond faster than ever.

Powerful reporting gives deeper insight into your data to spot trends early and prevent future issues from occurring.

Our secure platform integrates easily with existing systems and databases to save time and eliminate mistakes.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

Videos
Live Online
Webinars
In Person
Documentation

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Why am I seeing this?

Case IQ pricing information

Value for money

4.6

/5

11

Starting from

20000

Per year

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Case IQ features

Functionality

4.3

/5

11

Total features

117

12 categories

Most valued features by users

Activity Dashboard
Alerts/Notifications
Third-Party Integrations
Reporting & Statistics
Reporting/Analytics
Customizable Reports
Workflow Management
Real-Time Data

Functionality contenders

Case IQ users reviews

Overall Rating

4.6

/5

11

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

7

4

0

0

0

Pros
This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
We are able to more effectively communicate the progress of case resolution to the customer.
We have been with i-Sight since July 2012. They are great and their product is performing as I hope.
Cons
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect.
This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end.
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Dennis M.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best customer management software that i've used

Reviewed 6 years ago

Nowadays every customer query or complaint is attended to promptly

Pros

There is live support 24/7 available to the users It is easily integrated with most software platforms such as Android, Windows Cost-effective

Cons

When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

SM
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Steven M.

Plastics, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Valfilm USA i-sight Review

Reviewed 4 years ago

We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.

Pros

We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.

Cons

We have not found reporting to be helpful yet.

SC
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Sara C.

Food & Beverages, 10,001+ employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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i-Sight Case Management for HR Investigations

Reviewed 5 years ago

Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Pros

This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons

Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

AR
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Verified reviewer

Higher Education, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great software

Reviewed 5 years ago

Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.

Pros

i-Sight has been customized to perfectly meet our needs to track files. Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us. Now that software is working to satisfy our needs, it's great. Very easy to use and understand.

Cons

Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.

MD
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Manisha D.

Government Relations, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Webinars that will keep you up to date

Reviewed 3 years ago

I was introduced to this software through a conference that Toddington International had held in March of 2019, through them I was able to gain up to date and current information on our current circumstances as well as to gain knowledge to be one step ahead in your career. These webinars are anywhere from 30-90 minutes long and I would highly suggest this software to any intelligence firm.

Pros

The most impactful use of this software is how current their webinars are in regards to what’s happening in the world today and how to go about doing your job with current restrictions when for example interviewing subjects over zoom/Skype, and how we need to conduct ourselves in a different manner now. If you ever need help they are always very prompt in answering any questions you may have about any of their webinars.

Cons

Aspects of the product that I wish were included are apps/ software that current criminal intelligence officers use right now such as i2 or arcGIS, and have webinars on those applications.

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