i-Sight Pricing, Features, Reviews & Alternatives

i-Sight

Investigative case management software

4.7/5 (10 reviews)

i-Sight overview

What is i-Sight?

i-Sight is a cloud-based investigative case management solution that was designed to help manage HR, fraud, and compliance investigations. The solution was created for small to large organizations within a variety of industries including financial services, insurance and infrastructure, manufacturing, healthcare, retail and food services.

i-Sight streamlines investigation processes and helps conduct accurate and detailed investigations using powerful documentation and reports. Investigators can efficiently track cases and keep on top of deadlines. Custom one-click summary reports give valuable insight into an organization’s operations, and help reduce risk by identifying trends and opportunities for improvement.

The i-Sight solution can be configured for any department, role, or industry including human resources, corporate security, ethics and compliance, health and safety, loss prevention, fraud, harassment, and more. Investigators, managers and executives using i-Sight reduce the chances of litigation and improve regulatory risk management and compliance.

Users can set custom access roles that allow authorized users to see and/or edit cases based on their role levels. i-Sight offers real-time collaboration between colleagues and supervisors, and a complete audit trail shows a detailed history of case activity including notes, emails and evidence.
www.i-sight.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

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i-Sight screenshot: With i-Sight, data is automatically backed up daily and stored in multiple locations to ensure data is never lost.i-Sight: the premier case management solutioni-Sight screenshot: Create new cases quickly and easily, collecting all complaints and case-related information from any intake stream into one central file with i-Sight.i-Sight screenshot: i-Sight provides reporting tools to identify risks, trends, and opportunities.i-Sight screenshot: Users can analyze investigation data using i-Sight’s informative summary reports and graphs.i-Sight screenshot: i-Sight offers mobile-friendly technology that can be accessed at all times.i-Sight screenshot: Users can access i-Sight’s intuitive interface on any computer, tablet or mobile device.What is i-Sight?
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i-Sight user reviews

Excellent
7

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.2
  4.5
  4.8
Dennis M.

The best customer management software that i've used

Used daily for 1-2 years
Reviewed 2018-05-24
Review Source: Capterra

Nowadays every customer query or complaint is attended to promptly

Pros
There is live support 24/7 available to the users It is easily integrated with most software platforms such as Android, Windows Cost-effective

Cons
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Steven M.

Valfilm USA i-sight Review

Used daily for less than 6 months
Reviewed 2020-09-23
Review Source: Capterra

We are able to more effectively communicate the progress of case resolution to the customer. This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.

Pros
We find the amount of information we can add to each case through the initial case opening module as well as the Files, Product and Root Cause/Corrective Action modules to be extremely helpful is resolving cases. This software easily replaced our former method of capturing information used to close complaints.

Cons
We have not found reporting to be helpful yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sara C.

i-Sight Case Management for HR Investigations

Used occasionally for 1-2 years
Reviewed 2019-03-26
Review Source: Capterra

Overall, I-Sight is great in concept however specific documentation standards may need to developed upon implementation to avoid issues in locating case details at a later date. If that is not possible, I would recommend users also maintain a tracking log with general category details, dates and case number for easier access to closed cases as needed.

Pros
This software lets you document HR incident reports including the method of notification, the parties involved (if known), investigation details including outcomes, and it lets you attach any applicable documentation related to the investigation or action taken.

Cons
Searching for previous investigation details was not the easiest task to undertake because it depended on what fields and buzz words the investigator used to identify a particular case. This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

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Manisha D.

Webinars that will keep you up to date

Used weekly for 1-2 years
Reviewed 2021-01-28
Review Source: Capterra

I was introduced to this software through a conference that Toddington International had held in March of 2019, through them I was able to gain up to date and current information on our current circumstances as well as to gain knowledge to be one step ahead in your career. These webinars are anywhere from 30-90 minutes long and I would highly suggest this software to any intelligence firm.

Pros
The most impactful use of this software is how current their webinars are in regards to what’s happening in the world today and how to go about doing your job with current restrictions when for example interviewing subjects over zoom/Skype, and how we need to conduct ourselves in a different manner now. If you ever need help they are always very prompt in answering any questions you may have about any of their webinars.

Cons
Aspects of the product that I wish were included are apps/ software that current criminal intelligence officers use right now such as i2 or arcGIS, and have webinars on those applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great software

Used daily for 2+ years
Reviewed 2019-08-19
Review Source: Capterra

Great experience. Software helps us with our daily maintenance of our records. We can custom run reports and get the data required to get our reporting requirements satisfied.

Pros
i-Sight has been customized to perfectly meet our needs to track files. Once the software was setup based on our needs, it took our staff sometime to figure out what fields to add to make the software work for us. Now that software is working to satisfy our needs, it's great. Very easy to use and understand.

Cons
Screens (in our customized software) do not have a link to go to a previous/next record. So the web browser back button needs to be used. It's a nice to have if this was a standard feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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i-Sight pricing

Pricing options
Subscription
View Pricing Plans

Contact i-Sight for detailed pricing information.

i-Sight features

Alerts/Notifications
Audit Management
Audit Trail
Compliance Management
Customizable Reports
Document Management
Mobile Access
Reporting & Statistics
Reporting/Analytics
Status Tracking
Workflow Management

API (880 other apps)
Access Controls/Permissions (671 other apps)
Activity Dashboard (855 other apps)
Activity Tracking (539 other apps)
Billing & Invoicing (566 other apps)
Data Import/Export (661 other apps)
Inventory Management (843 other apps)
Search/Filter (635 other apps)
Third Party Integrations (760 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for i-Sight

Key features of i-Sight

  • Case assignment
  • Workflow alerts
  • Case status alerts
  • Set to-dos
  • Case reviews
  • Collaboration
  • Search keywords
  • Track time, expenses and recoveries
  • Notes
  • Email
  • Attachments and evidence
  • Case history and audit trail
  • Investigation reports
  • Customizable roles
  • Trend reports
  • Report builder
  • GIS reports
  • Oversight and exception reports
  • Brandable
  • Single Sign-On (SSO)
  • Batch processing automation
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Benefits

i-Sight users can quickly and easily create new cases, collect complaints and other case-related information from any intake stream, and store them within one central database.

Users are able to manage investigations with a rules-based workflow and create logical, structured processes using the i-Sight solution.

i-Sight’s secure and scalable platform is accessible from any device with an internet connection including desktop computers, laptops, tablets and mobile phones.

i-Sight offers powerful summary reports that provide users with in-depth information on trends and risks for analysis and investigation.

Users can integrate i-Sight with other software and systems for a seamless workflow, including SAP, Oracle, Salesforce, Gmail, Outlook, and more.