This software has improved our customer relationships. Our customer appreciate our ability to keep them abreast of how our investigations and resolutions are proceeding.
We are able to more effectively communicate the progress of case resolution to the customer.
We have been with i-Sight since July 2012. They are great and their product is performing as I hope.
When the systems are down, this software also goes down and this makes the follow -up of the set complaints hard to effect.
This made reviewing actions previously taken in similar situations extremely difficult. It also created challenges in pulling case specific details for internal audit and/or regulatory agencies.
Configurable SSO can be done on the front end with no charge now. Would someone on the Case IQ need to work with internal IT on our end.