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FacilityOS
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Facility and Visitor Management for Complex Enterprises
Table of Contents
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FacilityOS - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
FacilityOS overview
What is FacilityOS?
iLobby is the global leader in facility and visitor management for complex enterprises and regulated industries. Deployed across more than 6,000 sites worldwide, iLobby’s FacilityOS platform powers complex work environments by optimizing and automating key facility processes to achieve regulatory compliance, enforce safety protocols, and drive site security requirements.
FacilityOS is an end-to-end Facility Management platform, consisting of multiple independent functional modules for visitor management, emergency and evacuation management, physical visitor and contractor access control, and package collection and verification. These powerful modules address specific functional areas and when used in combination, provide a fully integrated, holistic facility and visitor management solution.
Visitor Management - Pre-loaded and pre-configured on enterprise-level hardware, VisitorOS™ streamlines and automates visitor management so you can improve workplace safety, security and compliance.
Emergency and Evacuation Management - EmergencyOS improves the efficiency and speed of your evacuations and optimizes emergency management preparedness. Reduce risk, minimize downtime, and avoid costly penalties with digitized emergency alerts, evacuations and reporting.
Physical Identity and Access Management - Extend the benefits of Access Control to visitors, contractors and other temporary guests. With SecurityOS, you can issue, track and manage temporary physical access for facility visitors. Streamline and automate permission provisioning while increasing security and visibility.
Package and Delivery Management - Make the tracking and management of incoming packages simple and secure with DeliveryOS. Manage deliveries, track materials, verify and accept packages, see all deliveries at a glance, and more.
Powered by proven technology, people and processes, iLobby is reimagining how organizations can keep their people and their facilities safe, secure and compliant.
Key benefits of using FacilityOS
Benefit from full site and facility digitization. Seamlessly extend your digitized enterprise facility and visitor management solution to include emergency and evacuation processes, access control for temporary visitors, mail/package management, and more with iLobby’s integrated FacilityOS modules.
Functional separation of modules allows for more rapid scaling. The FacilityOS platform takes shared services out of the individual modules, meaning they can be easily added to the platform when you are ready.
Effortlessly manage user access across all FacilityOS modules. Eliminate duplication and centrally manage all user and administration data for every module, saving time, effort and money.
Establish global reporting across all sites. Consolidate paper/siloed systems so multi-site access management can be monitored and configured from a single dashboard.
Starting price
per month
Pros & Cons
Access
Responsiveness
Simplicity
Stability
FacilityOS’s user interface
FacilityOS pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.4
Ease of use
4.6
Customer support
4.6
Reviews sentiment
What do users say about FacilityOS?
Users report FacilityOS streamlines visitor management, making sign-in and notifications efficient and professional. They find it easy to set up, customize, and integrate with existing systems, which helps improve security and compliance. They appreciate the user-friendly interface and quick onboarding for both admins and visitors, with positive feedback from guests and employees. They value the automated alerts and multiple notification options for hosts.
Some say technical issues arise during updates and setup, but they feel customer support is responsive and helpful. They note limitations in customization and occasional challenges with returning visitor sign-ins, but overall find the system reliable.
Select to learn more
Who uses FacilityOS?
Based on 131 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
FacilityOS's key features
Most critical features, based on insights from FacilityOS users:
All FacilityOS features
Features rating:
FacilityOS alternatives
FacilityOS
Starting from
199
/user
Per month
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429
Per month
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Starting from
3
Per month
Omnigo
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No pricing info
FacilityOS pricing
Pricing plans
Pricing details:
VisitorOS Enterprise
No pricing info
Features included:
- Employee sign-in pass
- Global messaging for address book
- Custom questionnaires
- Assisted sign-in
- Approve/deny visitors
- Watchlists
- iOS barcode scanner for IDs
- Cellular data connection
User opinions about FacilityOS price and value
Value for money rating:
To see what individual users think of FacilityOS's price and value, check out the review snippets below.
Derrick S.
Network Admin
Cole T.
Software Support Specialist
FacilityOS integrations (8)
Top integrations
FacilityOS customer support
What do users say about FacilityOS customer support?
Customer support rating:
We analyzed 20 verified user reviews to identify positive and negative aspects of FacilityOS customer support.
Widespread user sentiment highlights fast, friendly, and always-available customer support for urgent needs.
A significant portion of users praise the knowledgeable, communicative, and attentive support team during setup and ongoing use.
Support options
Training options
To see what individual users say about FacilityOS's customer support, check out the review snippets below.
“The customer service team is very friendly and always available, which was a big plus for us when we had urgent questions that needed to be answered right away.”
Elan Y.
“The customer support staff are quick to respond, seem knowledgeable about the product and communicate well based on what is needed”
Jacob T.
Senior System Business Analyst
“If ever there is a problem, customer service is super attentive and communicative! ”
Brenda H.
Receptionist
FacilityOS FAQs
FacilityOS has the following pricing plans:
Starting from: $199.00/month
Pricing model: Subscription
Q. Who are the typical users of FacilityOS?
FacilityOS has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Q. What languages does FacilityOS support?
FacilityOS supports the following languages:
Arabic, Basque, Bulgarian, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does FacilityOS support mobile devices?
FacilityOS supports the following devices:
Android, iPad, iPhone
Q. Does FacilityOS offer an API?
Yes, FacilityOS has an API available for use.
Q. What other apps does FacilityOS integrate with?
FacilityOS integrates with the following applications:
Microsoft Outlook, Gmail, Google Workspace, Google Drive, OneLogin, Okta, Slack, Google Calendar
Q. What level of support does FacilityOS offer?
FacilityOS offers the following support options:
FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
