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INSIDE

Cloud-based visual AI-powered customer engagement solutions.

Table of Contents

Is this product right for your business?

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INSIDE - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

INSIDE overview

What is INSIDE?

INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, and more. With the aim of helping businesses to improve their ecommerce sales, marketing, and customer service, INSIDE provides chat functionality and website monitoring tools to deliver targeted content across digital channels.

For eCommerce marketing teams, INSIDE can be used to engage visitors and capture leads through targeted messages, pop-ups, banners, and more, and monitor visitor activity in real-time to identify the most important leads. Visitors can be targeted with personalized messages or content based on their likelihood of purchasing or abandoning their cart, and targeting is based on criteria such as user journey data, geographic location, purchase history, referral data, and more. Campaigns can also be created and managed within INSIDE using tools for creating engaging content, targeting specific user segments, and generating reports on engagement and KPI’s.

INSIDE can help customer service teams by providing a live chat platform for handling customer requests, building rapport with customers, and engaging customers from any device. With one-click access to information including position on website, contact history, number of visits, customer geolocation, basket contents, and more, operators have access to all the information the need to accurately assist each customer.

Key benefits of using INSIDE

Uniquely designed console for employees with visual engagement tools rather than a typical text heavy chat dashboard. Customers are displayed as avatars and information is displayed in a 3D live view format to engage users.

Track customer behavior and, with just one click, monitor data including what the customer is looking at, what’s in their cart, and their previous chat history to identify conversion opportunities and connect at the most effective time.

Integrate with Facebook to chat with customers using the messenger service which allows customers to reach out and connect with agents.

Cross sell and upsell products using targeted pop-ups, banners, and timely personalized messages across chat, SMS, Facebook Messenger, video and email.

All chats are archived within the INSIDE database in order to provide downloadable, searchable, and auditable chat histories for each customer or potential lead.

Starting price

120per user /
per month

Alternatives

with better value for money

Pros & Cons

User Interface

Customer Support

Training and Learning Curve

Integrations

INSIDE’s user interface

Ease of use rating:

4.6

(41)

INSIDE pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(14)

5(26)

What do users say about INSIDE?

The visuals and overall use is pretty self explanatory and a fantastic way to visualize the way our customers shop and view our inventory.

Select to learn more

Who uses INSIDE?

Based on 41 verified user reviews.

Company size

Enterprises

Midsize Businesses

Small Businesses

Top industries

Retail

Telecommunications

Consumer Services

Human Resources

Others

Use cases

- Not enough reviews

INSIDE's features

Features rating:

4.4

(41)

A/B testing

(0)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

AI copilot

(0)

AI/Machine learning

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Attribution modeling

(0)

Audience analytics

(0)

Audience engagement

(0)

Automated responses

(0)

Autoresponders

(0)

Behavior tracking

(0)

Behavioral analytics

(0)

Campaign analytics

(0)

Campaign management

(0)

Canned responses

(0)

Chat Transcript

(0)

Chat/Messaging

(0)

Chatbot

(0)

Code-free development

(0)

Collaboration tools

(0)

Communication management

(0)

Contact management

(0)

Content management

(0)

Conversion tracking

(0)

CRM

(0)

Customer database

(0)

Customer engagement

(0)

Customer experience management

(0)

Customer history

(0)

Customer profiles

(0)

Customer segmentation

(0)

Customer Service Analytics

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable templates

(0)

Dashboard

(0)

Data import/export

(0)

Data visualization

(0)

Document storage

(0)

Drag & drop

(0)

Email management

(0)

Engagement tracking

(0)

Event scheduling

(0)

Event triggered actions

(0)

Feedback management

(0)

File sharing

(0)

Gamification

(0)

Geotargeting

(0)

Inbox management

(0)

Intent recognition

(0)

Interaction tracking

(0)

Interactive content

(0)

Knowledge base management

(0)

Lead capture

(0)

Live chat

(0)

Meeting management

(0)

Mobile access

(0)

Moderation

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel management

(0)

Multi-Language

(0)

Multimedia support

(0)

Multiple camera feeds

(0)

Multistreaming

(0)

Natural language processing

(0)

Offline form

(0)

Performance metrics

(0)

Performance monitoring

(0)

Personalization

(0)

Proactive chat

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-time broadcasting

(0)

Real-time consumer-facing chat

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Reporting & statistics

(0)

Reporting/Analytics

(0)

Rules-Based workflow

(0)

Scheduling

(0)

Screen sharing

(0)

Search/Filter

(0)

Sentiment analysis

(0)

Session recording

(0)

Single sign on

(0)

Social media integration

(0)

Social media streaming

(0)

Support ticket management

(0)

Surveys & feedback

(0)

Tagging

(0)

Third-Party integrations

(0)

Transcripts/Chat history

(0)

Transfers/Routing

(0)

Two-Way audio & video

(0)

Video call recording

(0)

Video chat

(0)

Video conferencing

(0)

Video streaming

(0)

Video support

(0)

Visual analytics

(0)

Workflow management

(0)

INSIDE alternatives

INSIDE

4.6

(41)

Starting from

120

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.5

Customer Support

4.5

LiveAgent

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(1.7K)

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No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Birdeye

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(701)

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No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Pipedrive

4.5

(3K)

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Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

INSIDE pricing

Value for money rating:

4.5

(41)

Starting from

120

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about INSIDE price and value

Value for money rating:

4.5

(41)

To see what individual users think of INSIDE's price and value, check out the review snippets below.

“It's a very cute environment for the beauty advisors working it makes work a little entertaining. I like programs that mask the dullness of work with a video game feel.”

Juan C.

Quality Assurance

“We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.”

Brooke C.

Product Owner

INSIDE integrations (3)

Top integrations

Salesforce Sales Cloud

Zendesk Suite

Salesforce Service Cloud

INSIDE support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Phone Support

Chat

Knowledge Base

FAQs/Forum

Email/Help Desk

Training options

In Person

Documentation

Live Online

Videos

INSIDE FAQs

Q. Who are the typical users of INSIDE?

INSIDE has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

These products have better value for money

Q. What languages does INSIDE support?

INSIDE supports the following languages:
Arabic, Chinese (Simplified), English, French, German, Hebrew, Italian, Japanese, Korean, Portuguese, Spanish, Thai

Q. Does INSIDE support mobile devices?

INSIDE supports the following devices:
Android, iPad, iPhone

Q. Does INSIDE offer an API?

Yes, INSIDE has an API available for use.

Q. What level of support does INSIDE offer?

INSIDE offers the following support options:
24/7 (Live rep), Phone Support, Chat, Knowledge Base, FAQs/Forum, Email/Help Desk