Microsoft Dynamics 365 Business Central Pricing, Features, Reviews & Comparison of Alternatives

Microsoft Dynamics 365 Business Central

Enterprise resource planning for SMBs, formerly Dynamics NAV

3.65/5 (85 reviews)

Microsoft Dynamics 365 Business Central overview

What is Microsoft Dynamics 365 Business Central?

Microsoft Dynamics 365 Business Central, formerly Microsoft Dynamics NAV, is an enterprise resource planning solution for small and medium sized businesses. The platform enables businesses to manage finances, projects, sales, customer relationships, manufacturing, supply chains, analytics, and more.

Financial management and accounting tools help users manage their cash, assets, and banking, while supply chain, manufacturing and operations tools enable users to track and manage their production, inventory, orders, and vendors. Sales and service functionality allows users to manage their contacts, sales opportunities, and service contracts. With project management tools, users can create estimates, track projects, and manage capacity.

Microsoft Dynamics 365 Business Central also supports flexible deployment, business intelligence and reporting, plus multiple currencies and languages. The reporting feature enables financial performance to be charted in real time using built in Power BI dashboards. With customer interaction tracking, leads can be captured, prioritized, and tracked to show full interaction history.

Microsoft Dynamics 365 Business Central integrates with Outlook, Word, and Excel to help users complete common tasks directly from other platforms, with the same capabilities across iOS, Android, and Windows platforms from desktop, laptop, and mobile devices.
www.microsoft.com

Pricing

Starting from
$8/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, Arabic, Czech, Danish, Dutch and 15 other languages, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Thai
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Microsoft Dynamics 365 Business Central reviews

Value for money
Features
Ease of use
Customer support
  3.3
  3.6
  3.3
  3.5
Anonymous

Accounting Intern

Used daily for 1-2 years
Reviewed 2019-01-21
Review Source: Capterra

It is good

Pros
Categories of Account Receivable, Account Payable, and General Ledger

Cons
it has lot of information that I need to learn

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ashley Robinette

The new way to do business

Used daily for less than 6 months
Reviewed 2019-09-17
Review Source: Capterra

Our business is running smoother since changing but we are slowly getting everything in the new system. It is taking some time but it easy to find orders/invoices when you know what to look for. I use it daily to send invoices, correct price errors, correct PO numbers.

Pros
I like that we are able to have all of our stages in one program. From our quotes to our invoices, we can keep track of the progress of each transaction. You can search by customer, order number, PO number, amount and there are many more options. After some training and a better understanding of how accounting works, I have excelled at understanding what needs to be done to correct issues or fix errors. I appreciate the ability to put notes on each quote, order, and invoice.

Cons
I wish there was a little more features such as having automatic invoices from multiple vendors but I think they may be working on that. I also wish there was a creation date for invoices and not just a posting date. I also wish there was a way to link invoices after you have made a change/correction such as the PO number being incorrect. Once you change the PO number, you have no idea that it went to another invoice.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Scott Mann

Reviewed 2013-07-30
Review Source: Software Advice

I have worked in the supply chain for 5 years now and have experience with 3 different ERP's. Our old ERP was limiting, though it was also fairly straight forward. The biggest issue seemed to be how incredibly date sensitive how ever without requiring dates at the same time. This pushed the change to a new ERP and Microsoft NAV was chosen through their partner company Just Foods. A truly bizarre system, the flow of documentation through the program makes little sense and over complicates what would normally be easy transactions. For instance Purchase Orders follow this document flow - First the purchase order is created once you receive your order, a warehouse receipt document is created and received in. However, once it is received in the warehouse, the receipt document disappears and becomes a posted receipt document (both have completely different document numbers that don't connect to each other). At this point your original Purchase order has been changed to reflect what ever was received in, and you have to have a second column to view what you originally ordered. Otherwise, figuring out if you over or under received is difficult at best. Now once the invoice comes in and is posted against the posted warehouse document, your purchase order disappears. The only place your purchase order exists in its original form is the in Purchase order Archive, which was never mentioned to us during implementation, forcing us to call Just Foods later on and pay for their customer service. This same, strange flow of documents, that are essentially intermediary documents only existing to complete a transaction, over complicate what should be a straight forward shipping and receiving process. There are some other basic functionality issues, like figuring out what day you actually shipped or received an item. The easiest way to figure that out seems to require access to the warehouse functionality, which you may or may not want people to have. We get a lot of errors where the tables are locked with other users, and you are just stuck until the report or other person finishes up. The Dimensions on lines can mysteriously disappear, even though the G/L Code and Department code show as filled out in the order. Our MRP has never worked correctly, so in general, we are forced to use Excel to put together our production schedule. All in all, its a sub-par program that you can tell is 5 or 6 different original programs that have been slapped together to try an resemble an ERP system. Now having said all that, obviously I am looking at this from a supply chain perspective as it is what I do. Perhaps on the accounting end it has some ease of use, but due to how difficult it is to understand on the operations end, the accounting rarely comes out correct due to faulty information in the system. On the positive side there do seem to be a million different ways to do the same thing in NAV, and many of the built in reports are extremely useful assuming that the information in the system is correct.

Rating breakdown

Ease of use
Features
Customer support

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Lora LaCarney

Pretty easy to navigate, but the screen formatting needs adjusted

Used daily for 6-12 months
Reviewed 2019-09-19
Review Source: Capterra

We use the collections module, sales, purchasing, service cost, job cost, subcontractor module, and more. We use purchase orders and 3 way matching and use dynamics for a wide range of use.

Pros
You can easily adjust titles to be in red or have distinctive features to stand out, but it is not always easy to do on the financial module and you cannot do it when using features like smartlist.

Cons
The inability to generate certain reports (you have to set them up yourself) which can be VERY time consuming.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Dynamics Review

Used daily for 2+ years
Reviewed 2019-01-11
Review Source: Capterra

It is really for basic use. If you are part of a manufacturing business or a large business, the software is not for you. In my experience, it is best used for small to mid size companies. The support is also terrible.

Pros
Pulling information out of the system in simple reporting isn't bad if you leave it in the same format. Basic reports are easy to read, and usually you can get the numbers in that you need by updating fields.

Cons
Entering information is extremely time consuming. You have to be very familiar with the software to be able to know what you can and cannot tab through. Pulling any information into excel is extremely time consuming and takes a lot of manipulation for it to look presentable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Microsoft Dynamics 365 Business Central pricing

Starting from
$8/month
Pricing options
Subscription
View Pricing Plans

Essentials: $70 per user, per month.
Premium: $100 per user, per month.
Team Members: from $8 per user, per month.

Contact vendor for information on included features and additional pricing information.

Microsoft Dynamics 365 Business Central features

API
Activity Dashboard
Document Management
Inventory Management
Inventory Tracking
Real Time Data
Real Time Reporting
Reporting & Statistics
Workflow Management

Activity Tracking (342 other apps)
Audit Trail (334 other apps)
Auditing (372 other apps)
Automatic Notifications (540 other apps)
Billing & Invoicing (317 other apps)
Compliance Management (412 other apps)
Customizable Reporting (423 other apps)
Data Import/Export (404 other apps)
Document Storage (334 other apps)
Monitoring (318 other apps)
Third Party Integration (455 other apps)

Videos and tutorials

Additional information for Microsoft Dynamics 365 Business Central

Key features of Microsoft Dynamics 365 Business Central

  • API
  • Accounting management
  • Assets & banking management
  • Bank reconciliation
  • Bills of material
  • Budgeting & forecasting
  • Business intelligence & reporting
  • CRM integration
  • Calendar management
  • Campaign management
  • Capacity monitoring
  • Cash flow statement
  • Cash management
  • Configuration management
  • Consolidation / roll-up
  • Contact management
  • Contract management
  • Demand forecasting
  • Dispatch management
  • Document management
  • Employee management
  • Estimating
  • Financial management
  • Fixed asset management
  • General ledger
  • HR management
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Item management & tracking
  • Job management
  • Manufacturing solutions
  • Microsoft Outlook integration
  • Multi-currency
  • Multi-language
  • Multi-location
  • Opportunity management
  • Planning tools
  • Price management
  • Production management
  • Production tracking
  • Project management
  • Project tracking
  • Projections
  • Purchase order management
  • Real time data
  • Real time reporting
  • Receipt management
  • Reporting & statistics
  • Resource allocation
  • Returns management
  • Sales & inventory forecasting
  • Sales & marketing
  • Sales orders
  • Sales tax management
  • Service management
  • Supplier management
  • Supply chain management
  • Task management
  • Timesheets
  • Version management
  • Warehouse management
  • Workflow management
View All Features

Benefits

Manage cash, assets and banking with financial management and accounting features.
Track and manage inventory, orders, and vendors with supply chain management and manufacturing tools.
Manage contacts, sales opportunities, and service contract with sales and service functionality.
Create estimates and track projects with project management capabilities.
Support international currencies with multi-currency and language features.