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Multiorders Logo

Multiorders

Multichannel Order, Inventory and Shipping management tool.

(12)

Multiorders Reviews

Overall rating

4.7

/5

37

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10

Reviews by rating

Pros and cons

They have been courteous, professional and friendly and they are a great team to communicate with. I would highly recommend working with the Multiorders team.
Multiorders is very in-line with our requirements, easy to use and has a fantastic customer support team. Sales and after sales is brilliant.
They have a very easy to use GUI and I was pleased when I ran into a problem, they have been very responsive in helping me out.
Since we only use the inventory management and pricing features I worry that the price will keep rising to a level that exceeds the value we receive for the limited features we actually use.
This was in response to an order, where Multiorders should have reduced stock just by the amount sold - obviously this resulted in over-selling.
Sometimes there are problems with synchronizing orders between trading platforms.
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37 reviews

Recommended

AR
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Verified reviewer

Retail, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Works fantastic, Great Customer Service, Few Visual Glitches But Active Developers

Reviewed 9 months ago

Overall I only use Multiorders for syncing Inventory Quantities and Prices between sales channels which works perfectly and once set up I can just leave it to work which it does fantastically, so features like their label creation and shipping I don't have any experience with. In conclusion it does well at what it can do for an affordable price compared to competitors charging 3 figures, however at the end of the day it is a shame to be paying for features that aren't being used, although once their Royal Mail Click & Drop integration gets out of Beta I'm sure to be able to use it for the fullest extent.

Pros

We use MultiOrders to manage inventory quantities between Shopify, Etsy, Amazon, and eBay as well as pricing. The most beneficial feature is the bundling, which lets me bundle multiple SKUs with one SKU to share between them e.g. one Chain that can be attached to many SKUs allowing customers to purchase their product with the Chain, and thus that Chain's quantity instantly syncs across every other...

Cons

The platform has its glitches but only visually, however they just recently upgraded their interface so it's understandable to have a few issues on launch. Products deleted from sales channels do not get deleted from Multiorders which can lead to 'ghosts' in their interface but these do not affect anything.The integration with Etsy is a doozy however this isn't Multiorders fault since the way Etsy handles variations is completely different to how every other sales channel does but Etsy refused to budge.My biggest issues would be that you can only schedule full reimports of a sales channel once a day, which was frustrating on setup but once done it just works.

JA
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Jodi A.

Consumer Goods, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cannot run our business with out it.

Reviewed 9 months ago

After trying several other dashboards and shipping platforms, Multiorders was the only one that had everything we were looking for. It is even better than I hoped for. Highly recommend

Pros

The best part of Mulitorders is the shipping management. Even though it has so many other features, we mainly only use it for that. We used to lose money weekly from the wrong items being shipped or issues with orders but thanks to the ability to add notes, tag orders, and pictures, it rarely happens. It also saves shipping profiles so we are not wasting time typing in weight and dimensions. The customer service team goes above and beyond any time we have had an issue

Cons

My only wish is that there were separate packages for shipping instead of including inventory.

AR
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Verified reviewer

Arts and Crafts, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Some killer features, but some inexplicable gaps

Reviewed 9 months ago

The ability to manage lots of products across multiple stores is golden, but the lack of mature order/shipping management features compared to some best in class industry solutions will really let Multiorders down in the long run.

Pros

Kitting & bundling, multichannel syncing, cost.

Cons

Order management, Royal Mail integration, Parcel2Go integration, erratic support (sometimes good, sometimes inexperienced and poor)

IP
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Ignas P.

Retail, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Perfect software for our needs

Reviewed 4 years ago

What is best about Multiorders - is customer service and support. Very quick response, and guys go the extra mile to sort your issues out and even add functionality that you request. Software is improving in a very fast pace.

Pros

It just does what we need it to do. We have 100-150 daily orders and we need products to be scanned out for each individual order and it does the job just right. Having a scanner connected to the PC, makes creating orders and scanning process smooth and easy.

Cons

Reporting is a bit poor, more various statistical reports would be a very useful function. So we mainly do our statics by downloading the orders/products and analysing them from a CSV file. But we used to do that before we got on Multiorders, so it's not a problem for us.

Vendor response

Thank you for your positive feedback! We are glad that you enjoy using Multiorders. We are constantly working to offer our customers the best possible experience. This includes new functionality and improving existing features. Thank you for your insights, if you will have any further concerns please do not hesitate to contact us.

SE
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Shannon E.

Consumer Goods, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, support team & tech team are highly attentive and continue to invest in their product

Reviewed 3 years ago

Very positive. I use tons of cloud apps in my day to day work. This is one of the best teams I have worked with. It's just what we needed.

Pros

The integration with Shopify was so simple. We finished it in about 45 minutes. The main reason I like Multiorders is that it works for shipping and inventory and bundling of products. The software does not require a lot of babysitting; it runs well on its own. Anytime I have had an issue, a question, or a recommendation to improve the product, the support team has listened to me and addressed it right away. We are located in the U.S., and they updated their product to work with some U.S.-specific options like FedEx SmartPost. They are really wanting to make the software product to be the best out there.

Cons

Some of the views could use some additional Sort options, but I know the tech teams are working on this. Keep in mind that when you implement this for inventory control, then Multiorders needs to be the source for the inventory count. You'll see this message many times during the implementation process, and make sure you understand that part and consider it in any other inventory integrations you may have to ERP's, etc.

Vendor response

Thank You for your kind words and continous feedback

TJ
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Tracy J.

Retail, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fits our business perfectly!

Reviewed 10 months ago

I LOVE Multiorders and would recommend it to anyone looking for a multi-channel e-commerce solution.

Pros

We use Multiorders to control inventory quantities and pricing between all of our sales channels (eBay, Amazon, Etsy, Shopify). For reference, we process 1000+ orders per week and have tens of thousands of SKU's.Our experience has been extremely positive. The program simply works better than others we've tried. The customer service has always been legitimately world class.

Cons

I wish sales data was provided line-item, as of now you need to actually click into each product/variation to see sales data. When ordering hundreds of items at a time, it would be extremely helpful to have line-item data right in your face as I move down the list of low-stock-alerts.As the program adds features and improves, the price has gone up fairly and accordingly. Since we only use the inventory management and pricing features I worry that the price will keep rising to a level that exceeds the value we receive for the limited features we actually use. This concern could be alleviated by adding an inventory management only tier. This is a future concern only, as of this writing Multiorders is an outstanding value for the money.

CG
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Claudia G.

Cosmetics, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great app for inventory management in a multi-channel environment

Reviewed 9 months ago

It's been a good and overall reliable experience.

Pros

I am a small business which handles approx 100 SKUs and has less than 100 orders per month. However, inventory management is mega important for us since we sell through different channels, and keeping track of 100 SKUs manually is not possible to maintain without error.It is true that this app is designed for bigger business price-wise, however, I really think the investment is worth it if it can be kept.

Cons

The orders you create manually cannot be edited. If you make a mistake, though, you can copy that order, create a new one with that information, correct the data you need to correct, and delete the previous one.

JP
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Jessica P.

Retail, self-employed

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great if you need to sync Wix and Etsy

Reviewed 10 months ago

Great

Pros

Very hard to find a place that would sync the inventory of Etsy and Wix and I finally found one! The other two I was going to try before this were quite expensive compared to multiorders, and seemingly hard to navigate. And they have super excellent customer service, when there is a question or something, they are great to work with and responsive and helpful.

Cons

The thing that I liked least was not really their fault, Etsy I guess was not working with them to help integrate when some of the new "programming" behind the scenes etsy changed came about. Mulitiorders worked with me to help with the change, but it took awhile, but then again, like I said, not Multiorders fault and very hard to find integrations with wix and etsy, the two places I use the most.

CC
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Christina C.

Retail, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Inventory Software

Reviewed 7 months ago
Pros

It is very to use, and has a lot of features that are useful. The team also actively hears what the customers are saying and would implement changes.

Cons

I would like it to integrate with Royalmail Click and Drop, but I know this isn't something up to Multiorders.

DM
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Dionne M.

Wholesale, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Value for money

Reviewed 7 months ago

Been using Multiorders for since 2018 and never really had an issue

Pros

Good value for money compared with other similar products

Cons

Support can be slow at times and Live chat often not available

JR
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Jonathon R.

Sporting Goods, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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All-in-one solution for your e-commerce business

Reviewed 4 years ago

Overall I am happy that I started using this software because, in the end, it saves me a lot of time and money. Also, they are quite new in this field, so new integrations are still showing up. A big bonus for responsive customer service! In the beginning, I contacted the support team, which works really well and answered all my questions. They also directed me to their Youtube channel where they have a lot of short tutorials.

Pros

The best thing for me is that I don’t have to pay for multiple different solutions. For instance - one for shipping, another one for inventory, and one more for order documentation. Instead of that, now I am paying a relatively small amount of money for the solution that has it all - shipping, inventory and order management. Of course, I checked some other software that offers similar functionality but the fact is that they cost way more money, so I was very happy when I found out about Multiorders.

Cons

Well, it took me a while to understand how all that functionality works. At first sight it looks a little bit overwhelming.

Vendor response

Thank you for your positive feedback! We always recommend our customers to watch live Demonstration before starting to use Multiorders. Also, we have our Youtube channel where you can find video tutorials on how to use it. To make the set up easier we have Integration Guides on our website and guides about our features, which you can find at support.multiorders.com. If you ever have any questions please contact our customer support.

DV
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Darius V.

Commercial Real Estate, 201-500 employees

Used other for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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exciting product! Highly recommended for eCommerce sellers

Reviewed 4 years ago

Started using them about 4 months ago, when I first registered I found a system bug that was not fixed, they where very apologetic and extended my trial until it was resolved, that was a very great sign for me from the beginning. Whenever i needed their help I was able to reach them without a problem. At the moment i run 4 stores on Multiorders and overall i’m very pleased, they have saved a lot of...

Pros

That I can manage almost everything related to my ecommerce on their software. They have a very easy to use GUI and I was pleased when I ran into a problem, they have been very responsive in helping me out. [SENSITIVE CONTENT HIDDEN] from their customer support was a great guy, taught me some tricks in relation to the way I was running my operations. Their allowed stock function was very useful, as I also run a brick and mortar shop and I must have at least one product on a shelf. Also very pleased that they are also working on the shipping label side, does need a little more work, but overall very useful and time efficient to have this in a single software.

Cons

e’ll this might be selfish, however I want to see more from them, they are promising to have XERO or Quickbooks integrations soon, which would be very useful for me, also barcode scanning function is really necessary for me, but this was also promised to come in time. So apart from the obvious that they don’t yet cover everything that I personally need. Not that many cons.

Vendor response

Thank you for your positive feedback! It is really flattering to read reviews like this. Although we want to achieve more, that is why we are constantly working for new integrations. Multiple accounting integrations are planned and will be available in the future.

AR
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Verified reviewer

Arts and Crafts, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best support you'll ever get

Reviewed 2 years ago

Can't imagine how I've managed my business before Multiorders.

Pros

Where to start from? I know that I am supposed to write a review for the software, however, let me first tell you about the team. Because even the greatest software is nothing without the people behind it. A highly dedicated team of professionalists that knows the answer to every question and have the patience to explain, show, teach you, lead you through every step. Anything you need to be further...

Cons

That the price is bound to the Inventory ;)

PT
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Philip T.

Consumer Goods, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent multi channel sales management software

Reviewed 4 years ago

Overall it was very easy to set up with customisations handled brilliantly by the support team.

Pros

Very clean layout, simple and efficient to use. Will save us hours in stock control and order shipments.

Cons

Shows pending orders, which is unnecessary.

Vendor response

Thank you for your positive feedback! We're constantly working on providing the best experience for our users. Pending orders will be moved to their own separate tab in a future update.

JM
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James M.

Arts and Crafts, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Minimal, responsive and clean!

Reviewed a year ago

Seamless and the staff are always very friendly and happy to help/

Pros

How gorgeous it looks, how well it functions and how simple it is to use.

Cons

Waiting for shipping integrations to go live but that's the case for any solution.

MR
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Michael R.

Design, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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App of the Year

Reviewed 3 years ago

A+++ If there was an app of the year, we would choose this. So far for the price, tech support, and usage it's indispensable.

Pros

We sell on multiple e-commerce platforms. One of the biggest headaches for us was having to create sales orders and pull data from these sources independently. It was time consuming and NOT seamless. Multiorders fixed this issue. We use this app not daily but hourly to print, review, fulfill and monitor every order that comes in. We just started using it for inventory as well and it seems to update seamlessly as well. Also, tech support via chat is very responsive and a huge help.

Cons

I wish there was a phone app. Also, USPS shipping discounts are great...it would be nice if they had the same discounted rates for UPS.

Vendor response

Thank you for your kind words Michael.

ry
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roy y.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best inventory app

Reviewed 7 months ago

Pretty good for small to medium businesses with online or offline retail management

Pros

Easy of use and control inventory with near real-time data

Cons

A bit slower than other apps to response online

GO
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Gerald O.

Wholesale, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Finally a perfect multiorder platform!!

Reviewed 4 years ago
Pros

I honestly have to say we have finally found a perfectly laid out system which does exactly what we want! We have been through quite a few platforms which have fallen short or just not done what we required. Multiorders is very in-line with our requirements, easy to use and has a fantastic customer support team! Sales and after sales is brilliant! Not pushy at all but both teams there to help and answer queries in super fast time! I am normally a harsh critic on plaftorms like these but honestly cannot say a bad word so far. Highly recommended if you have multiple channels you are feeding through it condenses the process and frees up workload.

Cons

Would be great to have the ability to integrate even more delivery platforms but I believe the guys are working on this

Vendor response

Thank You for the positive feedback. It is flattering to hear a good word from experienced sellers! Our team is constantly working to improve our functionality and offer new integrations. Additional platforms are definitely in our future plans and we will expand our selection with time.

AK
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Artem K.

Wholesale, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great app. Sometimes there are problems with synchronizing orders between trading platforms. The sup

Reviewed 8 months ago

This is a great application that allows you to save a lot of time. Easy to use. Good support service

Pros

Synchronization of goods and orders between trading platforms

Cons

Sometimes synchronization stops working, orders remain undelivered, the delivery time of the order increases. which affects the rating of my store.

XM
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Xavier M.

Judiciary, self-employed

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great tool with Great support team.

Reviewed 3 years ago
Pros

The help and attention of the help team support is wonderful and super quick. The Software is a good help, but always you have problem or doubt there is someone to reply your queries and try to solve your problem. We found a nice tools solving our inventory problems and great integration with multiple channels. Easy to understand and very well explained.

Cons

Still need to improve in some functionalties like have different multiple warehouse options, improve the purchase menu with having different currency options for different suppliers or improve in integrations of couriers or some channels. But are thing they are already working on.

AW
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Anna W.

Arts and Crafts, self-employed

Used other for less than 6 months

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  • Ease of use
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  • Customer support

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A good concept but didn't work in practice

Reviewed 4 years ago

I only used Multiorders for the stock syncing function so cannot comment on the other features, but I was under a lot of stress using the Multiorders app due to the frequent errors. They were not forthcoming with a solution and I had to message multiple times in order to get a response. Stock errors are incredibly detrimental to my business and I felt that I was left in the dark constantly, to the extent where I considered shutting down my second store so I would not need to sync stock. To me, it just seems like they were almost there with the app but it was not reliable enough to be used by users who had stores depending on it (at the time I used it).

Pros

Relatively simple to set up. Customer service was good until my trial ended.

Cons

It didn't work. During the time I used Multiorders I experienced multiple glitches where my stock levels went into the millions, when they should have remained in the tens. This was in response to an order, where Multiorders should have reduced stock just by the amount sold - obviously this resulted in over-selling. They did not fix the stock levels for me, meaning I had to do a manual stock count of hundreds of products. It was also a very laggy and slow interface.

Vendor response

We are terribly sorry for your experience, Anna. The software has come a long way in terms of usability, reliability and general performance since the last time you were with us. We would be glad if you gave our software another chance because it has matured a lot from the early stages when you were using it. If you will ever consider trying to use Multiorders again, please contact us.

AS
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Anna S.

Wholesale, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product with great support

Reviewed 2 years ago

Absolutely brilliant product and great support when I can't find exactly what I'm looking for

Pros

The most important feature for us is the product merge/bundling functions. This has enabled us to control our complicated inventory across many market places. Integration and setup was easy.

Cons

Would be nice to have the option to completely customise documents

DT
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Darren T.

Retail, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Everything we wanted

Reviewed 3 years ago

A fantastic, professional service and with the support you receive nothing is too big or small to ask for help with.

Pros

The software is spot on. This product offers everything you need and then some. Once set up this product is the best by a mile, compared to other systems we have used.

Cons

The postal process is a bit long but once you get your head around it there are no issues

MR
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Matteo R.

Photography, self-employed

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Multiorders ottimo per e-commerce

Reviewed 4 months ago
Pros

Questo software permette di creare un e-commerce anche gratuitamente, ma ovviamente con delle limitazioni

Cons

Per le piccolissime aziende sconsiglio per il costo

Showing original review in Italian. See translation

JC
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Jonathan C.

Consumer Electronics, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great team. Highly responsive.

Reviewed 10 months ago
Pros

Integration with all commonly used ecommerce providers.

Cons

Would love the ability of having open API architecture so that we could link it with more apps.