The support team is amazing and the ability to use where ever you have an internet connection is very helpful.
At the time it was only average but I know they've come a long way and have made great progress since then. I would recommend them alone for the great customer service I had.
Sony is very pleased with the support and service we have received from Novatus and very pleased with the tool.
The lack of support with implementation, the length of time to correct new errors caused by system updates, the amount of time required to customize templates and workflows.
Whenever I need to work on a proposal, I try to do so cautiously out of fear of losing something important. I struggle to trust this tool.
It’s not intuitive, people who don’t use the system daily have a hard time navigating through it.