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Jive

Interactive intranet and collaboration hub for business.

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Jive Pricing, Features, Reviews and Alternatives

Jive product overview

What is Jive?

Jive is a next-generation intranet and collaboration hub, where employees come together to find information, share knowledge and work together. It's a secure, out-of-the-box solution with comprehensive capabilities for a wide range of use cases, including corporate news and communications; departmental portals; employee support; onboarding; team, group and departmental collaboration; and knowledge retention and discovery.

Key benefits of using Jive

  • Jive’s groundbreaking PeopleGraph™ technology maps relationships among people, content and activities to help facilitate seamless collaboration at every level.


  • Deep bi-directional integrations pull information, conversations and activity from external systems into one organized space where everything is easy to access, share and work on together.


  • Enterprise search lets you instantly find people, content, anything – in Jive and connected systems – with a few keystrokes.

  • Advanced analytics deliver unprecedented insights into your organization, employees and processes.


  • Choose from beautiful, ready-to-use pages and sites for key processes like employee onboarding, sales enablement, HR Portal, IT Help Desk and more. Business users can set up and launch their own spaces in minutes without IT help
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    FAQs/Forum

    Training options

    In Person
    Webinars
    Documentation
    Live Online
    Videos

    Jive features

    Functionality

    4.0

    /5

    43
    Total Features84 12 categories

    Most valued features by users

    Collaboration Tools
    Document Management
    Search/Filter
    Alerts/Notifications
    File Sharing
    Third Party Integrations
    API
    Document Storage

    Functionality contenders

    Jive users reviews

    Overall rating

    3.9

    /5

    43

    Positive reviews

    74%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.47/10
    Rating distribution

    5

    4

    3

    2

    1

    14

    18

    7

    2

    2

    Pros
    Good pricing and nice that they now have a mobile version that works well - many other intranet software platforms do not have mobile capabilities.

    JB

    Julia B.

    There is not a lot of limitations, which makes it a great fit for my company. Also enjoy the ability to use social tools inside the program.

    SO

    Sasha O.

    Multiple phone equipment options (purchased separately with Jive) for multiple office locations. Desktop equipment is excellent with perfect connectivity and sound quality.

    DW

    Denis W.

    Cons
    Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design.

    AR

    Anonymous Reviewer

    Lack of development with no major features for years. SImple expected features not native such as polls.

    AR

    Anonymous Reviewer

    The Customer Service/Support team is pretty bad to put it lightly.

    RC

    Ryan C.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Social network styled interaction.

    Reviewed 3 years ago
    Pros

    Jive provides my organization with a social network styled platform where employees can interact and collaborate outside emails. It is completely mobile ,therefore I am able to use Jive while on the move to follow current company news , access my Jive inbox and manage all of my communications , while also being able to create and share documents.

    Cons

    The Jive homepage is overly crowded , making Jive difficult to navigate.Personally,I see the Jive user interface as un-intuitive.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Good product, and great customer service

    Reviewed 5 years ago

    There are always wants when it comes to customized software, but most companies just write you off when you have met your budget or end of a contract. Jive customer service is second to Sauce Labs for listening to the customer. They joke around with you and become a friendly customer service. Their software is like a company Facebook for our corporate account. It's a social place where we can share...

    Pros

    3rd party company varieties to add-on, UI, and customer service

    Cons

    Search engine

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

    Share this review:

    Overall a good product but could use better customer service.

    Reviewed 4 years ago
    Pros

    The UX/UI for the end user is very good. I conduct training for all of our new hires and they find it easy to use and navigate. Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure. The free mobile app functions as a great extension of the web app. They seem to be on the verge of greatness in terms of fine-tuning what they current offer and expanding into new features.

    Cons

    When we first started using Jive about 3 years ago, the customer service was pretty good, but since it was acquired, the new focus seems to be less on keeping their previously good customer service and more on pushing current customers to upgrade (and spend more money). While they may still be transitioning due to the acquisition, I get the sense that Jive could be really great only if they stop treating their customers like prospects with a lot of extra money in their budgets to spend on upgrades and consultant fees, and start providing the same level of customer service.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Good tool for intranet site or internal wiki

    Reviewed 4 years ago

    Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

    Pros

    Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

    Cons

    There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Jive SIP

    Reviewed 3 years ago
    Pros

    Simple to manage hosted VoIP system, almost no downtime since the time i have signed up, billing remains consistent. I can do just about everything i need to do from the dashboard.

    Cons

    The Customer Service/Support team is pretty bad to put it lightly. Anytime i've had to put in a support ticket it always takes at least 12 hours to get any kind of response. I've put in a few tickets that could have easily been answered via email, but they insist on calling. If I wanted to talk to the support team, i would have called them instead of emailing. If that isn't bad enough, most of the time you have to go through 3 or 4 different people before you get to someone that can actually help you.

    Jive FAQs and common questions

    Jive has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Jive supports the following languages:
    German, English, French, Dutch, Spanish


    Jive supports the following devices:
    Android, iPhone


    Yes, Jive has an API available for use.


    Jive integrates with the following applications:
    SharePoint, Microsoft Outlook, Dropbox Business, Cisco Webex, Google Docs, Gmail, Google Drive, Box, Twitter, Salesforce Sales Cloud, Microsoft 365, LinkedIn, Lucidchart, Cisco Jabber, Facebook, Evernote


    Jive offers the following support options:
    24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

    Related categories