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Orderbot

A SaaS solution serving B2B eCommerce and order management

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Orderbot Pricing, Features, Reviews and Alternatives

Orderbot product overview

What is Orderbot?

Orderbot is a multi-channel order management system boasting a rich platform of tools following the life cycle of an order. As a web-based SaaS solution, the product is designed to centralize and streamline order fulfillment with easy access, data efficiency and accuracy, alongside support for collaboration within sales teams. Beyond online inventory management features, Orderbot also includes B2B eCommerce capabilities with wholesale-friendly back-end systems and inventory integration. Apply custom pricing with unlimited tiers, assign multiple user access roles and accept pre-authorized payments – all via a mobile responsive, customizable B2B Portal.

Key benefits of using Orderbot

  • Centralized, cloud-based order management solution offering enterprise-level scalability and wholesale-ready systems integration.


  • Online inventory management supporting stock control, real time asset tracking, barcoding, custom packing slips, work orders and reporting.


  • Orderbot CRM sales management software captures leads, records customer contact data and stores order histories, notes and more.


  • Automatically raise invoices before sending individually or in batches, applying template styling which is open to custom formatting and branding.


  • Ship orders more efficiently with fulfillment tools including back order allocation and full reverse logistics for arranging customer returns.


  • Sell across numerous channels with multi-warehouse and marketplace support, alongside Amazon, eBay, Jet, Fab and Groupon integrations.


  • Accept payments with connections to leading merchant services including Authorize.net, Chase, Helcim, Moneris, Nab, Worldpay and PayPal.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support

    Training options

    Live Online
    Documentation

    Orderbot pricing information

    Value for money

    3.0

    /5

    25

    Starting from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Orderbot features

    Functionality

    2.9

    /5

    25
    Total Features47 4 categories

    Most valued features by users

    Alerts/Notifications
    Reporting/Analytics
    API
    Inventory Management
    Mobile Access
    Search/Filter
    Inventory Control
    IT Asset Tracking

    Functionality contenders

    Orderbot users reviews

    Overall rating

    3.4

    /5

    25

    Positive reviews

    60%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.33/10
    Rating distribution

    5

    4

    3

    2

    1

    10

    5

    1

    3

    6

    Pros
    This software has a solid foundation with a lot of opportunity for a stable or mature business.

    JS

    Jason S.

    We can't wait to see what we can integrate next. Top shelf software and an awesome team over at orderbot.

    tn

    todd n.

    The software has been great and I've really enjoyed working with their support team.

    JS

    Jason S.

    Cons
    They never came and I began to wonder if the company had been lied to just as all the Orderbot customers had been told stories of all the wonders that this product could do.

    AF

    Alaina F.

    That's when they start working on the problems. Eventually, the company was sold to another company, but as of the moment, it's the same, "That'll take more time (see: money) to implement.

    DZ

    Danny Z.

    Customer service was awful. We never received the operational product that they promised, even after months of trying and thousands of dollars.

    RL

    Robert L.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Solid Software, Great Support, Awesome Offering

    Reviewed a year ago

    The software has been great and I've really enjoyed working with their support team. [SENSITIVE CONTENT HIDDEN] has always gone above and beyond to help us find solutions to curve balls only the end use can throw us. This software has a solid foundation with a lot of opportunity for a stable or mature business.

    Pros

    We process over 100 transactions a day for our wholesale and retail business, having a built in ordering portal and checkout process eased our operations immensely. Being able to assign accounts their own order guide, where they get their own pricing and product mix is fantastic for managing multiple clients and the occasional tricky one that needs specific pricing or details. The system keeps card info so sales are easy for accounts and it integrates with UPS so it's easy to ship through. The reports are accurate, you can run them multiple ways export the data to excel and the math always checks out. That detail is rare in the era of SaaS

    Cons

    Because it's solid software it can be a challenge to make quick changes to react to events. On a slower connection the steps of adding items to an order, updating the address and completing the order can take take 5 to 10 minutes due to load times.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Perfect for Multi Currency Multi Warehouse Operations

    Reviewed a year ago

    The team at Orderbot are great to deal with, support is timely even with being on the opposite side of the world.

    Pros

    We operate in three different currencies and Orderbots functionality to bill and receive payments across these was perfect, the ability to check sales through the different channels and warehouses gave excellent transparency.

    Cons

    Initial set up of additional warehouses and shipping is complicated and the steps do do so do not run cohesively with each other

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    They're not ready!

    Reviewed 3 months ago

    I have to say that my experience has been very poor. I have sent several emails to the [SENSITIVE CONTENT HIDDEN] requesting a meeting. I want to know why I am going through all of this nonsense and she ([SENSITIVE CONTENT HIDDEN]) does not answer.

    Pros

    I love that it's a window based program. I can access it from anywhere in the world. I don't have to create a new file like qbooks when it hits a certain amount of gigs. Posting checks is vey simple, searching for accounts on multiple levels is great, building profiles is simple. I love the way products are set up in categories, and groups, it makes it easy to find the products clients are requesting. I like the built in shipping platforms, UPS, fedex, USPS, and you can even create private couriers.

    Cons

    This software has a lot of potential, as to the issues, you get nickle and dimed for EVERYTHING that is a standard option in qbooks, for example, in qbooks you can create your own reports. In orderbot you cannot, you have to pay to get reports and they milk you for it. I was WILLING to pay for the reports, but the turn around time is WHEN THEY HAVE TIME. I asked for a simple invoice and statement...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    easiest shopify integration ever

    Reviewed 4 years ago

    we have been running with orderbot for about five years now. originally we used it to streamline shipping with various fedex/dhl/usps integrations. this saved a ton of time and manpower for us. since that earlier time we have really seen the features grow with in orderbot. order pick slips, bulk pulls, various order guides for multiple countries, and the ability to scan all of our orders at trade shows. most recently we are loving the integration with shopify. with in a day we had four order guides set up for 2 continents . both retail and wholesale and it worked seamlessly. we can't wait to see what we can integrate next. top shelf software and an awesome team over at orderbot!!!!!!!!!!!!!

    Pros

    works perfectly on all platforms and is easy to use

    Cons

    wish i had one

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Solid investory software for new business

    Reviewed 7 months ago

    It was a very good experience and whenever we had a problem, it quickly got back to us and helped us solve the issue.

    Pros

    The simplicity of setting it up and understanding how to use it.

    Cons

    We needed to ask Orderbot to build out some features we needed specifically for us.

    Orderbot FAQs and common questions

    Orderbot has the following pricing plans:
    Pricing model: One Time License


    Orderbot has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Orderbot supports the following languages:
    Chinese (Traditional), English, Chinese (Simplified), French, Spanish


    Yes, Orderbot has an API available for use.


    Orderbot integrates with the following applications:
    Authorize.net, Magento Commerce, PayPal, Worldpay, QuickBooks Online Advanced, Volusion, Xero, BigCommerce, Shopify


    Orderbot offers the following support options:
    Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support

    Related categories