Orderbot Pricing, Features, Reviews & Comparison of Alternatives

Orderbot Reviews

Orderbot

A SaaS solution serving B2B eCommerce and order management

3.88/5 (12 reviews)
246

Orderbot is a multi-channel order management system boasting a rich platform of tools following the life cycle of an order. As a web-based SaaS solution, the product is designed to centralize and streamline order fulfillment with easy access, data efficiency and accuracy, alongside support for collaboration within sales teams. Beyond online inventory management features, Orderbot also includes B2B eCommerce capabilities with wholesale-friendly back-end systems and inventory integration. Apply custom pricing with unlimited tiers, assign multiple user access roles and accept pre-authorized payments – all via a mobile responsive, customizable B2B Portal.

Order management within Orderbot goes beyond comprehensive order tracking to encompass cloud-based inventory management, sales and CRM, automated invoicing, shipping, order fulfillment and support for multi-channel marketplaces such as Amazon and eBay. Further integrations and connections with leading commercial shipping, eCommerce and EDI providers ensure seamless data exchange, while secure payment processing is handled via merchant services such as Authorize.net, PayPal and Worldpay.
Centered on a browser-based dashboard user interface, users can intuitively view, search, filter and color-code real time incoming and outgoing orders. Order guides then update on current levels of product availability, pricing and visibility within marketplaces.

In addition, Orderbot has a companion app for iPad that synchronizes with the platform to get up-to-date product and order information. Allow sales reps in the field to showcase inventories digitally without the need for paper catalogues, while live orders can also be viewed, audited and shipped. Orderbot similarly keeps support options within reach by providing global 24/7 support team availability.
www.weblinc.com

Orderbot Reviews (12)

Latest reviews

 easiest shopify integration ever

we have been running with orderbot for about five years now. originally we used it to streamline shipping with various fedex/dhl/usps integrations. this saved a ton of time and manpower for us. since that earlier time we have really seen the features grow with in orderbot. order pick slips, ...

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Reviewed 5 days ago by todd newgren

 

 Summit Clothing Co. Order Processing

Overall easy to use and user friendly, help us track all orders in process and control the inventory of finished goods.

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Reviewed 24th of February by Karen Branscombe

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Orderbot Pricing

Pricing model: Subscription

Pricing available only upon sales request*

*Typical structure includes application access fee and professional services fee (covers training, implementation, consulting, etc.) plus user licenses (billed annually)

Key Features of Orderbot

  • Custom pricing, multiple channels and payment options
  • B2B eCommerce seamlessly integrates with back-end systems
  • Online cloud-based inventory management features
  • Online cloud-based inventory forecasting features
  • Multi-channel sales support across leading marketplaces
  • Total order management from initial order to fulfillment
  • Backorder allocation, fracturing and reverse logistics
  • Inventory features include barcode scan, track and print
  • Companion app for iPad offering order and product viewing
  • Automatically generate invoices and batch send
  • Ship with FedEx, UPS, DHL, Stamps.com and US Postal Service
  • Accept payments via connections to leading merchant services

Orderbot Screenshots (6)

Orderbot screenshot: Orderbot app for iPad showing order viewingOrderbot screenshot: Orderbot app for iPad showing product inventoryOrderbot screenshot: Orderbot orders page shown on Macbook deviceOrderbot screenshot: Orderbot showing account (billing) summaryOrderbot screenshot: Orderbot showing fulfilment and shipping management optionsOrderbot screenshot: Orderbot showing New Order admin screen

Specifications

Intended Users
Large Enterprises, Mid Size Business
Devices Supported
iPhone-iPad, iPad, Web-based, Mobile Web App
Supported Countries
Canada
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, Spanish
Support Options
Knowledge Base, Online Support, Phone Support

Alternatives to Orderbot

Benefits

Centralized, cloud-based order management solution offering enterprise-level scalability and wholesale-ready systems integration.

Online inventory management supporting stock control, real time asset tracking, barcoding, custom packing slips, work orders and reporting.

Orderbot CRM sales management software captures leads, records customer contact data and stores order histories, notes and more.

Automatically raise invoices before sending individually or in batches, applying template styling which is open to custom formatting and branding.

Ship orders more efficiently with fulfillment tools including back order allocation and full reverse logistics for arranging customer returns.

Sell across numerous channels with multi-warehouse and marketplace support, alongside Amazon, eBay, Jet, Fab and Groupon integrations.

Accept payments with connections to leading merchant services including Authorize.net, Chase, Helcim, Moneris, Nab, Worldpay and PayPal.

Videos

todd newgren

easiest shopify integration ever

21/03/2017

we have been running with orderbot for about five years now. originally we used it to streamline shipping with various fedex/dhl/usps integrations. this saved a ton of time and manpower for us. since that earlier time we have really seen the features grow with in orderbot. order pick slips, bulk pulls, various order guides for multiple countries, and the ability to scan all of our orders at trade shows. most recently we are loving the integration with shopify. with in a day we had four order guides set up for 2 continents . both retail and wholesale and it worked seamlessly. we can't wait to see what we can integrate next. top shelf software and an awesome team over at orderbot!!!!!!!!!!!!!

Pros

works perfectly on all platforms and is easy to use

Cons

wish i had one

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Orderbot

we had worked worked with two other companies before we made the move to orderbot. best move we ever did

Source: Capterra
Helpful?   Yes   No
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Karen  Branscombe

Summit Clothing Co. Order Processing

24/02/2017

Overall easy to use and user friendly, help us track all orders in process and control the inventory of finished goods.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Leopoldo  Gutierrez

Tonic Active

24/02/2017

Great product, has simplify our order processing flow. Also has help us integrating our inventory control systems.

Pros

User friendliness

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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KRISTIN AHMER

Great for small businesses!

06/01/2017

We have worked with Orderbot for the past 4 years and have appreciated their amazing customer service. Their software is very helpful for our small business, helping us manage orders and inventory as our business grows.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Danny Z

$$ Down the Drain

17/07/2016

It seemed too good to be true. I set up multiple meetings with their team, the creator of the software (or so I was led to believe). It seemed a perfect fit. Everything we asked for it could do and if it couldn't do it yet, they were "two weeks away from implementation." We paid our thousands of dollars to get it set up, expecting a quick turnaround because that's what they told us it woulds be and, lo and behold, months later we were still waiting. Finally it actually got set up, but the promises we were made turned out to be phony. "If you want that it will take extra time to implement." (See: Extra Money) We tried contacting their team directly. Occasionally we'd get him on the phone, but that's about it. Eventually, he stopped returning calls though promises were made there, too. We eventually put a stop payment on them with our credit card so that SOMETHING would get done. Wouldn't you know it? That's when they start working on the problems. Eventually, the company was sold to another company, but as of the moment, it's the same, "That'll take more time (see: money) to implement."

Pros

They have amazing promises.

Cons

Those promises fall well short.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

0/10

Recommendations to others considering Orderbot

Try to find something else, and then tell me what you find so I can jump ship.

Source: Capterra
Helpful?   Yes   No
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Donald Hellinger

Stay Away

29/06/2016

The company seemed very professional during the sales process once the agreement was signed my sales rep disappeared, emails to her bounced back and her superior only responded after I threatened to refer this to my attorney. Now 2 months later her superior has stopped returning emails after he implied that he was going to return the deposits that the company received in April and May. I can't truthfully rate the Features and Functionality but everything else is bad about this company.

Pros

The demo was great, reality is not.

Cons

Orderbot's employees and their managers are like magicians they'll disappear.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Orderbot

I would stay away from this company and the software the company is only as good as their employees and their owners. I hope you don't make the same mistake I made.

Source: Capterra
Helpful?   Yes   No
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Robert Leuchtner

Not ready for Prime Time

01/12/2015

Pros

Nothing. 1. No manuals. The only possibility to train using Orderbot is to preview a series of on-line videos. The audio uses a non-native English speaker, and are poor, at best. Employees are expected to sift back thru videos each time they need a refresh on some operation. 2.Integration with Quickbooks is a problem. They claimed it was a ‘no-brainer’ with third party soft-ware but it never happened. 3.Double-entry of data. We were not told in the beginning that, to ‘get going’ required double entry of our sales information: once into Quickbooks, and the second into Orderbot, and operating Orderbot over a 2-3 week period to see if it was working properly. 4.The accounting part, i.e. matching up Quickbooks accounts with Orderbot accounts, was held out till the end. Ditto here on the 2-3 week double data entry to match the accounts up. I have post graduate degrees in math, physics, and chemistry. This isn’t rocket science, and it shouldn’t require one to implement. I was instructed to hire a ‘real’ accountant to make it all work properly. 5.They charge a monthly subscription fee from the beginning when the contract was signed, months before even being close to running. 6.The user-interface is not intuitive. Navigating between different modules within Orderbot, knowing where to click to get drop down menus or launch some action was all very tenuous, and felt like guess work most of the time. My team (three others) didn’t have a good experience with it either.

Cons

No manuals. Customer service was awful. We never received the operational product that they promised, even after months of trying and thousands of dollars.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

1/10

Recommendations to others considering Orderbot

I wish I could suggest a solution. Instead I was sold a mirage in the middle of the desert! There is certainly a need for a robust SaaS in the wholesale trade that can provide metrics for inventory, sales, and customer service at your finger tips. I am tired of the Excel spreadsheets...

Source: Software Advice
Helpful?   Yes   No
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Leroy Johnson

LOVING ORDERBOT

29/07/2015

When we first found Orderbot, it seemed to good to be true. They took us through countless demos, and took a ton of time to answer all my questions and learn about our business. We relatively small business when compared to some other their other clients. From day one they treated us with a ton of respect, and were super helpful, providing advise way beyond anything we could have every imagined. While it took us longer than we initially anticipated to implement (by about two weeks). They never came back to us and charged more for the extra time, and even helped us correct some of our mistakes. We are very impressed with the team, and software has exceed out expectations. The big wins for us where: a) Seamless flow from order entry, to production, to delivery, invoicing and payment. b) Allowed us know exactly what we needed to produce, and if we has sufficient inventory c) Integrates well with XERO (our accounting package)

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
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Charlie Siciak

Saves me money and streamlines operations!

30/06/2015

These guys know how to systemize operations. Orderbot is perfect for manufacturing companies that need to see inventory as a function of time...what is where and when. For us, we do all order writing and invoicing through Orderbot. We then pull quick account summaries to upload to our accounting software for the financial side. This system has proven to save time and help us deliver greater customer service. The team at Orderbot comes with a strong operational background and a ton of experience; this results in quick solutions and explanations to any hiccup we encounter. They Rock!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Whitney Ashton-Swanson

Complete organization simplified

17/04/2015

This software is a game changer. In the ever evolving world of business this software is able to handle it all. I started with straight wholesale business but adding additional revenue channels is a breeze to integrate to your already established business. Information is easy to find, reporting is excellent and the most complicated costing scenarios are not a problem. My business ranges from wholesale to DTC and private label and Orderbot is able to handle each one individually and mold it into one solid picture of my business. The integration with my payment gateway and shipping have made my day to day duties a breeze. They helped me with the initial setup and helped me with every question I had. Thing thing I like most of all is the transparency in my day to day activities. I can see all my orders and shipments at every stage of the process so that nothing falls through the cracks. As a business owner that is most important.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more

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