Orderbot Reviews - Pros & Cons, Ratings & more

NetSuite

Brightpearl

Cin7 Core

Lightspeed eCommerce

Cin7 Omni

An API-based omnichannel Distributed Order Management system that acts as a single source of truth for all your orders, inventory, products, and pricing.

Orderbot

Web-based

iPad

Owner

This software has a  solid foundation with a lot of opportunity for a stable or mature business.

vp design & development

We can't wait to see what we can integrate next. Top shelf software and an awesome team over at orderbot.

The software has been great and I've really enjoyed working with their support team.

.Net web developer

This product Simplifies our order process flow , Such a great product. And it's price worth its purpose.

Overall easy to use and user friendly, help us track all orders in process and control the inventory of finished goods.

Solid Software, Great Support, Awesome Offering.

Executive Assistant

They never came and I began to wonder if the company had been lied to just as all the Orderbot customers had been told stories of all the wonders that this product could do.

That's when they start working on the problems. Eventually, the company was sold to another company, but as of the moment, it's the same, "That'll take more time (see: money) to implement.

We had to spend countless hours and thousands of dollars for our real accountant to fix the MESS that Orderbot made of our books.

The system keeps card info so sales are easy for accounts and it integrates with UPS so it's easy to ship through.

I started looking at my options because inventory was a huge problem for us.

They often use the excuse of "growing pains" -- that they have had so many companies newly onboarding that they just couldn't keep up with the demand.

Lightspeed Retail

QuickBooks Enterprise

The software has been great and I've really enjoyed working with their support team.  [SENSITIVE CONTENT HIDDEN] has always gone above and beyond to help us find solutions to curve balls only the end use can throw us.  This software has a  solid foundation with a lot of opportunity for a stable or mature business.

Solid Software, Great Support, Awesome Offering

I started looking at my options because inventory was a huge problem for us. We were cancelling orders left, right & center.  While I was a little bit iffy as I had not heard about them prior to coming across their website, I ended up being pleasantly surprised by their capabilities.  We've since reduced our cancellations significantly which has relieved many of our departments and increased our profitability.

Great product and great team

I have to say that my experience has been very poor.  I have sent several emails to the [SENSITIVE CONTENT HIDDEN] requesting a meeting.  I want to know why I am going through all of this nonsense and she ([SENSITIVE CONTENT HIDDEN]) does not answer.

They're  not ready!

The team at Orderbot are great to deal with, support is timely even with being on the opposite side of the world. 

Perfect for Multi Currency Multi Warehouse Operations

we have been running with orderbot for about five years now. originally we used it to streamline shipping with various fedex/dhl/usps integrations. this saved a ton of time and manpower for us. 

since that earlier time we have really seen the features grow with in orderbot. order pick slips, bulk pulls, various order guides for multiple countries, and the ability to scan all of our orders at trade shows.

most recently we are loving the integration with shopify. with in a day we had four order guides set up for 2 continents . both retail and wholesale and it worked seamlessly.

we can't wait to see what we can integrate next.

top shelf software and an awesome team over at orderbot!!!!!!!!!!!!!

easiest shopify integration ever

In the end, both companies I was working with left Orderbot thousands and thousands in the hole. Wasted. Not just money but time too. One company waited almost a full year before deciding enough was enough and went in a different direction. The other company had a somewhat operational product but left for an AMAZING product that still surprises us on how wonderful their product and customer service is.

Big Mistake. #EnoughSaid

None. It cost us high to find out that it was going to be unsuitable for us. It was way oversold by their sales staff and could not deliver on its promises. Furthermore, it is very clear that Orderbot's parent company, Weblinc, has pushed a number of policies on Orderbot which are blatantly unfriendly to customers. This makes them much less desirable to work with. We went through a lengthy process to try to find a solution that would be acceptable and Weblinc's policies forced Orderbot's only position to be that we could try Orderbot again (and why would we try something again when we've already wasted tens of thousands of dollars and hundreds of labor hours on something that did not work in the first place?) This entire situation has been a thorough disaster for our company. I would strongly recommend avoiding them.

Was supposed to make things easier. Only made everything harder.

Not ready for Prime Time

OrderBot was a great tool for our company.  Easy to learn & easy to use from the administrators down to the shipping department. Online access made it easy to use & create orders when we were on-the-go, such as at trade shows that our company attended. I would definitely recommend OrderBot to anyone at any stage of business. 

Happy to use OrderBot 

It was a very good experience and whenever we had a problem, it quickly got back to us and helped us solve the issue.

Solid investory software for new business 

When we first found Orderbot, it seemed to good to be true. They took us through countless demos, and took a ton of time to answer all my questions and learn about our business. 

We relatively small business when compared to some other their other clients. From day one they treated us with a ton of respect, and were super helpful, providing advise way beyond anything we could have every imagined.

While it took us longer than we initially anticipated to implement (by about two weeks). They never came back to us and charged more for the extra time, and even helped us correct some of our mistakes.

We are very impressed with the team, and software has exceed out expectations. The big wins for us where:
a) Seamless flow from order entry, to production, to delivery, invoicing and payment.
b) Allowed us know exactly what we needed to produce, and if we has sufficient inventory
c) Integrates well with XERO (our accounting package)

LOVING ORDERBOT

I wouldn’t recommend there are several better apps out there 

Nope don’t use this 

It seemed too good to be true. I set up multiple meetings with their team, the creator of the software (or so I was led to believe). It seemed a perfect fit. Everything we asked for it could do and if it couldn't do it yet, they were "two weeks away from implementation." We paid our thousands of dollars to get it set up, expecting a quick turnaround because that's what they told us it woulds be and, lo and behold, months later we were still waiting. Finally it actually got set up, but the promises we were made turned out to be phony. "If you want that it will take extra time to implement." (See: Extra Money) We tried contacting their team directly. Occasionally we'd get him on the phone, but that's about it. Eventually, he stopped returning calls though promises were made there, too. We eventually put a stop payment on them with our credit card so that SOMETHING would get done. Wouldn't you know it? That's when they start working on the problems. Eventually, the company was sold to another company, but as of the moment, it's the same, "That'll take more time (see: money) to implement."

$$ Down the Drain

Great product, has simplify our order processing flow.
Also has help us integrating our inventory control systems.

Tonic Active

We invested money ]into order desk and as of today, we don't have anything to show for it.  They never delivered on any promise we were given and over the course of 12 months wasted our time and money.  Please there are solutions out there that are so much better than Orderbot.  Don't make the same mistake we did!

Orderbot does not work

This software is a game changer. In the ever evolving world of business this software is able to handle it all. I started with straight wholesale business but adding additional revenue channels is a breeze to integrate to your already established business. Information is easy to find, reporting is excellent and the most complicated costing scenarios are not a problem. My business ranges from wholesale to DTC and private label and Orderbot is able to handle each one individually and mold it into one solid picture of my business. The integration with my payment gateway and shipping have made my day to day duties a breeze. They helped me with the initial setup and helped me with every question I had. 

Thing thing I like most of all is the transparency in my day to day activities. I can see all my orders and shipments at every stage of the process so that nothing falls through the cracks. As a business owner that is most important.

Complete organization simplified

The company seemed very professional during the sales process once the agreement was signed my sales rep disappeared, emails to her bounced back and her superior only responded after I threatened to refer this to my attorney. Now 2 months later her superior has stopped returning emails after he implied that he was going to return the deposits that the company received in April and May. I can't truthfully rate the Features and Functionality but everything else is bad about this company. 

Stay Away 

Orderbot is an incredibly powerful platform that enables us manage our global business simply & efficiently.  We operate multiple distribution centres on three continents, in multiple currencies & multiple tax regimes.  We  need to keep a tight control of our purchasing, inventory, sales and tiered pricing structure.  Orderbot does all of this in an elegant way, offering us an amazing level of  flexibility while storing our customer, product and inventory databases in a single fully-integrated, cloud-based order management system that also offers e-commerce platforms for consumer and wholesale online sales.  On the cons side, Orderbot is in growth mode and while day-to-day customer service is speedy, dev work is unpredictable or slow. Nonetheless highly recommended.

Flexible, powerful, elegantly-simple - great for small-to-medium global businesses

Not your typical software! 

Useful 

Tried to get our money back and talked with the attorney from WebLinc, the company that bought them to get our money back.  They wasted our time for almost two years.  They wouldn't give any of our money back.  


Con Man  - A follow up to an earlier review

These guys know how to systemize operations. Orderbot is perfect for manufacturing companies that need to see inventory as a function of time...what is where and when.  For us, we do all order writing and invoicing through Orderbot. We then pull quick account summaries to upload to our accounting software for the financial side. This system has proven to save time and help us deliver greater customer service. The team at Orderbot comes with a strong operational background and a ton of experience;  this results in quick solutions and explanations to any hiccup we encounter. They Rock!

Saves me money and streamlines operations!

Does the job a bit short

Highly focused software for wholesalers  and manufacturers. Really they just focus on the day to day operations, and let my accounting system do accounting things. My favourite feature is backorders! They Nailed it! Big time

These guys are mind reader

We have worked with Orderbot for the past 4 years and have appreciated their amazing customer service. Their software is very helpful for our small business, helping us manage orders and inventory as our business grows. 

Orderbot Reviews (2025)

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26 reviews