Payzerware Features

1) Great mobile app. All of our residential technicians (HVAC, plumbing, electrical, appliances) use this to collect credit card payments in the field. 2) Great customer support - always a quick reply and resolution to any issues (which there are few of). 3) Very easy for back office to use. Previously, we used the product that our bank (a large, well-known one) offered us. It was very difficult for the office to manage what the field was collecting and the technology was very poor. With Payzer it's been so much easier. 4) Customization. Payzer has been very open to customizing the program to fit our needs.

No complaints. Everything that we've had a problem with (which hasn't been much), we've taken to them and they've promptly handled.

Hey Taz, Payzer would like to thank you for being such a great partner from the very beginning. Your company and employees have been so easy to work with. We appreciate the kind review and we hope your business continues to grow along side us. Seriously, you guys are the best. Thanks, PayzerCare 1.866.488.6525

Payzer allows my sales team to close deals in the home, whether it be credit card processing or financing. Credit card processing and financing within the same dashboard lowers complexity and increases execution. I also like that Payzer retains all personal information so that I do not have the liability.

Not much, but I would like some additional financing options for clients with less than perfect credit. there are some at the moment, but a few more would not hurt.

Hey Aaron, Thanks for your comment and kind review. If you're not already using Fortiva or Genesis, please let us know. They both do a great job of 2nd look lending and are helping our customers win more jobs today. We also have some new options planned for later in the year. Can we check back with you in Sept / Oct for an update? Feel free to call us or email us at payzercare@payzer.com if you have any questions or concerns. Regards, PayzerCare 1.866.488.6525

Email alerts and the financing dashboard are really useful the reporting is awesome too! customer rep and his team work hard for us.

Doesn't work with Service Titan software. Card readers do not fit with an otterbox cover on the ipads.

Hello Wyatt, Payzer would like to thank you for the GREAT review and even better feedback. In regards to the card readers, we recommend you turning the card reader clockwise or counter clockwise while it's plugged in until you're able to push the reader further in. If this doesn't work, you can find some AUX extenders on the web. I'll paste a link in here to an extender that we think is worthy of purchasing. If you have questions, give us a call. https://www.amazon.com/FosPower-Auxiliary-4-Conductor-Smartphones-Microphone/dp/B016E5PEXC/ref=sr_1_8?ie=UTF8&qid=1501016667&sr=8-8&keywords=aux+extender Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com

This is so easy to use, payment is next day and finance approval or denials are almost immediate. Finance screen is easy to use and the whole process is effortless.

No cons were added to this review

Hi Christina, Payzer appreciates the generous review. We are thrilled to hear things are going so well and we hope things get even better as you continue to explorer more of what Payzer has to offer. We did a brief analysis on your account and we see your company isn't using Greensky plan # 1969. This plan has a 0% contractor fee and it's one of Greensky's most popular loans. We also noticed you haven't signed up for mobile check deposits. A lot of companies like this because it saves a trip to the bank and it can cut back on the cost of card processing if utilized correctly. Feel free to call us at your earliest convenience and we will be more than happy to assist with any of the topics listed above. Regards, PayzerCare 1.866.488.6525 customercare@payzer.com

easy to use. We have used it for probably 4-5 years and have never had an issue with the money being deposited on time.

Sometimes the communication from their office isn't the best.

Hi Chris, Thank you for the review and thank you for being such a great partner of Payzer's! We've enjoyed working with the Arctic Heating & Cooling team over the past few years. Let us know if you need anything at customercare@payzer.com or our phone number is 1.866.488.6525. Regards, The Payzer Team

Easy to use for our field technicians and customers. We use it daily with thirteen field technicians

Great, but REALLY need better reporting on transactions, there's no way to tell the finance charge on an individual transaction.

Hello, Payzer appreciates the feedback and we always strive for customer satisfaction. We tried to call you twice but you've been busy both times. I wanted to touch base on the financing charges for individual transactions that you talked about in the review. Payzer also performed a brief analysis on your account and we see you're signed up for second look financing but the company isn't using it that much. Please give us a call or email us at your earliest convenience so we can talk about the above topics. Kind Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com

It simplifies all my A/R processes to one central application and dashboard. The dashboard is super easy as well. Allows me to see all my A/R transactions in one place.

I'd like Payzer to incorporate more financing companies like Wells Fargo & Synchrony into their app.

Hey Chris, We appreciate the review. Payzer is constantly looking to better our product. This includes bringing the best lenders to our platform. We have some awesome stuff in the works but that's all I can say for now :) Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com

We really like the ease and speed of processing the payments in the field. It save the office staff a lot of time.

The issues we have are not necessarily payzer issues...glitchy sync issues, internet service in the field hinders use, etc.

Thanks for the review, Christine. Payzer always likes to hear positive feedback about our customer service. It's something we pride ourselves on. One thing we noticed about your account. It looks as though you're using Greensky but the company isn't taking advantage Greensky's cheapest plan, plan 1969. This plan has a 0% contractor fee. Please give us a call or send an email to customercare@payzer.com and we can guide you through activating the loan. Regards, PayzerCare 1.866.488.6525

Easy-ish to use. Friendly staff. Able to call in directly.

Inability to correct issues in a timely manor. Cost us time, money and customer dissatisfaction.

The software is very easy to use and navigate. It can be used on our desktops in the office or in a mobile way by our technicians.

There is nothing that I really can negative about it. There is no down time and very dependable. Thanks!!

When it comes to software there is usually a big letdown period when how the software actually works in the office environment. With Payzer this was not an issue... it works exactly the way they explained. and as for support - there is no one better - any time i have a question i reach out to the support staff and he answers, or finds the answer, to whatever it may be . couldnt be happier.

No cons were added to this review

Hi there Fred, Thanks for the awesome review! We also appreciate the thoughtful words for our PayzerCare team. Our primary goal is to provide the best possible support to our customers each and every day. Let us know if there is anything we can do to help assist. Have a great day and we hope to talk soon. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com

The detailed transaction lists are a great help, they also merge well with our existing accounting software.

As bookkeeping staff, we often export our monthly statements as PDF files. Monthly statements do not save in PDF format easily only Excel.

Hey Kir, Thanks for the review! We also appreciate the feedback in regards to downloading the monthly statements in an Excel format. I just submitted a ticket to Engineering to see if it's possible to provide an Excel option. I see the benefit in having the option and we will followup when I hear if this is possible or not. Regards, PayzerCare 1.866.488.6525

You get emails on every charge; You can see all activity "real time" from the app. Financing is also available through the app.

Credit card readers cannot scan security chips although it is excepted soon. You have to key customers name when processing credit cards but once it is entered repeat charges customer will show up.

Hey David, Payzer is very happy to hear that you were able to transition so easily. I wanted to touch base on a couple things that I feel will help your company. You don't have to enter the customer information before you swipe a card. Once the card is swiped, it will pull the customer info off the card and auto populate it to the Payzer app. From that point, you would plug in the amount to charge and you're good to go. Secondly, I see you might qualify for one of our second look lenders, all depending on how long you've been in business. We would love to talk to you about the above topics. Feel free to give us a call or send us an email and we can help assist. Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com

The ease of app when in it seems to be ok.

The check reader does not seem to work that freat

Hey Scott! Thanks for the excellent review. We appreciate the feedback and we are always looking to improve our product. Regards, PayzerCare 866.488.6525

The software is very Easy to used. I added a new user this morning & it took a total of 5 min. for him to download the software, log & be show how to use.

No cons were added to this review

Hello Mary, I wanted to let you know that we received your review and Payzer really appreciates the kind words. We value your relationship and we hope to see your business continue to flourish. Thanks, PayzerCare 1.866.488.6525

How simple the page is. Nothing to distract myself or a consumer entering their information. I also like the reports on recurring transaction.

The invoice number and description are a drop down option. I wish it was automatically there. I have had co-workers not fill in these fields which leads to a transaction with no details.

Hey Tyler, Thanks for the great review. Just a quick FYI, your company can turn on 'Require Invoice Number' in the 'Admin' tab under 'Other Settings'. This will prevent your techs from taking payment without entering an invoice number. If you have question about the custom settings, feel free to reach out and we'll be happy to assist. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com

Very impressed with how easy it is to use! Really like the automatic payments feature. Also like the receipt, it is more detailed than our previous credit card machine.

Having to log in each time. The customer option to match customers, I have several customers with the same name and it keeps wanting to autofill the oldest customer.

Hey Sherri, We appreciate the excellent review. We would like to take the opportunity to help you out a bit. You can turn on 'Disable Logout Time' setting in user settings of Payzer. You can also search for customers after you type in the customer name and the app will show you all customers with the same name. If you have more than one copy of the customer, you can manage those customer in the 'Activity' tab, then 'Customers'. We hope this helps. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com

I like how efficient the software is and the easy access and the customer service with quick responses. We had a good experience all around the financing has taken our company to the next level

No cons were added to this review

Brendan, Payzer would like to thank you and your company for coming aboard. We hope your business continues to enjoy the services we provide. If anyone within your company has questions or concerns about payzer, call us and we can help. Regards, PayzerCare 1.866.488.6525 PayzerCare@payzer.com

The loan calculator is great. very easy to show customers the difference between loans. I also received my money the very next day.

I don't like having to login in every time go back to the app. I wish it would let me stay logged in at least 3-5 minutes while it's running in the background.

Hi Matthew, Payzer thanks you for the excellent review. We are happy to hear you're having success with the loan calculator. In regards to logging back in to the mobile app every time you go back to it, I checked your user permissions and it looks like the logout timer for the mobile app is disabled. If you're still having this problem, call us or email us at the contact information listed below and we can help assist. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com

User-friendly and the technical support was spot on when there was a problem setting up the programs and afterward with using the product.

No cons were added to this review

Hey Deborah. Thanks for the review. We're very pleased you're happy with the software and we hope you continue to enjoy it. If you ever have questions or concerns, feel free to call us or send us an email to payzercare@payzer.com and we'll be more than happy to help. Best, PayzerCare 1.866.488.6525

We have just started using Payzer, in comparison to other finance options we have used this is a better value for us and our customers.

We haven't really found any thing about the software, due to not much use at this time.