ProntoForms Pricing, Features, Reviews & Comparison of Alternatives

ProntoForms

ProntoForms is the leader in enterprise-grade mobile forms.

4.6/5 (157 reviews)

ProntoForms overview

What is ProntoForms?

ProntoForms is the leader in field-first low-code application platforms for enterprise. The Company's solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record.
 
The Company’s 100,000+ subscribers harness the intuitive, secure, and scalable solution to increase productivity, improve quality of service, and mitigate risks. The Company is based in Ottawa, Canada, and trades on the TSXV under the symbol PFM. ProntoForms is the registered trademark of ProntoForms Inc., a wholly owned subsidiary of ProntoForms Corporation.

Pricing

Starting from
$15/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, India and 3 other markets, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, French, German, Spanish
ProntoForms screenshotJohnson Controls goes mobile with ProntoFormsProntoForms screenshotProntoForms screenshotWhat is ProntoForms?

ProntoForms reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.4
  4.5
Rajendra Maharjan

Easy to configure, create forms, create users, create roles, give access, feeding data, API

Used daily for 2+ years
Reviewed 2018-02-02
Review Source: Capterra

Signing up the member without using paper form. That avoid the data re-entry.

Pros
I have been supporting the ProntoForms Application from 4 years. All features are very easy to use and manage. All features are very effective. Users iPad might have different forms. Even a forms that has 7 pages, no issue at all. I worked on API to push data for the forms into iPad. Users submit the records and will back to the server to automatic feed into database. Customize whole cycle was great and success. Creating Users, Creating roles, security access, creating form space and forms are very easy. All features to create form are there. Customize forms can be create easily.

Cons
As a software engineer, I don't see any cons on this application. But I see that a user can use either iPad or iPhone. One user cannot use both. If user want to use both there will be two license and two user. If a user can use at least two devices from same license and same user name that will great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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David Blevins

A critical business tool!

Used daily for 1-2 years
Reviewed 2019-04-16
Review Source: Capterra

ProntoForms revolutionized the day to day operations of the business as my vision was and is to go paperless in operating the business. We created about 10 forms that take the place of paper logbooks in the restaurants. Leadership could access a form and input data which integrated with a Google Sheet, creating a digital and searchable logbook!

Pros
I love how simple it was to quickly create a form. Even a person that has not had time to learn Pronto forms can complete a new functional form in minutes. The user interface is outstanding.

Cons
I think it is slightly overpriced compared to comparable Form apps. Better pricing structure for the smaller business <10 users would be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Glenn Sizemore

Not a fan

Used daily for 6-12 months
Reviewed 2019-01-28
Review Source: Software Advice

There isn't many positives I can convey. I have developed safety audits for several companies, using both Predictive Solutions and iAuditor, both of which I prefer. Pronto Forms was a program that our parent company went to and wanted to be consistent and pushed it out to all of it's subsidiary companies; so I had no choice. Creating the form was no problem, however we aren't a company that is at a site for multiple months at a time, we may only be at a project for 2-3 days, and we are constantly moving employees around, which means every time you do this, you have to update your form, then ensure all the users sync the data for it to show up before they use it again. When trying to use the data, it's pointless. You enter data on the Pronto Forms site, then you have to go to a different website to get your data. Predictive Solutions is obviously the Cadillac of Safety auditing software, the one fault with them I have is that if you have to make changes, it isn't as easy as making the changes yourself, you send them into your contact for them to make the changes. Pronto Forms gives you that freedom, I will give them that, but still, as the administrator of these forms as well as having my main job function, unless you are a company that hires someone specifically to manage the Pronto Forms entry and collection, I would steer clear. As soon as our contract is up, we will be going back to iAuditor, which is far less expensive, allows up to three user devices per user (being an admin, I have to change devices regularly, and each time, it locks me out of the other device I am using). I hate giving a company a bad review, but what we were sold on and what the final product was, is light years away from each other.

Pros
It's really rather simple to create a file; If you only want to create a form and just plug and play without the need for continuous updates (of say foreman, employees, etc.) then it's a pretty decent program to use.

Cons
If you have to change data in files frequently, its a pain; the analytic statistics aren't even in the same program; If you have specific customization data needed, based on site, if you have more than five sites, it's horrible to find any use of this data.

Response from Pat


Hi Glenn,

We're sorry to hear that your deployment hasn't gone as expected.

Our Customer Success Team has reviewed your feedback and would love the opportunity to connect with you as we feel highly confident that after a review of your implementation and requirements we will be able to resolve the issues you've been experiencing.

Please reach out to support@prontoforms.com with the subject line 'Software Advice' and we'll go from there.

All the best,
Pat @ ProntoForms

Rating breakdown

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Ease of use
Features
Customer support

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Patricia A Richards

The Best Customizable software out there for mobile forms

Used daily for 2+ years
Reviewed 2018-08-27
Review Source: Capterra

We are continuously working with Pronto Forms to make this software the best it can be to suit ours and other companies needs.

Pros
That we can customize it to our needs. The flexibility and the technical advances of the way we can do things. Being able to incorporate signatures, pictures, calculations, geostamps and much, much more.

Cons
I can't think of anything that we don't like considering they take into consideration what we don't like and try to make it better for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christine Harris (Ingram)

Great Product!!

Used daily for 2+ years
Reviewed 2017-11-08
Review Source: Capterra

Pros
We have enjoyed the dashboard interface and the app is user friendly. Their customer service is very helpful. Once the forms are created they are easy to launch. The App allows you to take photos and place them into any form. I would recommend this program.

Cons
The custom forms take a while to create, but once they are created they are easy to edit and make changes.

Rating breakdown

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Ease of use
Features
Customer support

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ProntoForms pricing

Starting from
$15/month
Pricing options
Free trial
Subscription
View Pricing Plans

Essentials: $15.00/month/user

Advanced: $45.00/month/user

Enterprise: Contact us for pricing

ProntoForms is also available as a white label solution via carriers such as AT&T.

*Each user represents a ProntoForms activated mobile device. Monthly subscription price based on annual contract.

ProntoForms features

API
Activity Dashboard
Auditing
Automatic Notifications
Customizable Reporting
Data Import/Export
Real Time Data
Real Time Reporting
Third Party Integration
Workflow Management

Activity Tracking (315 other apps)
Audit Trail (293 other apps)
Billing & Invoicing (279 other apps)
Compliance Management (350 other apps)
Document Management (280 other apps)
Document Storage (295 other apps)
Inventory Management (389 other apps)
Inventory Tracking (310 other apps)
Monitoring (279 other apps)
Reporting & Statistics (469 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

ProntoForms is a web-based platform that mobilizes business processes. The solution replaces paper forms with native apps running on smartphones and tablets, cutting down on the amount of paper logs and notebooks that field service workers use each day and paving the way for businesses to improve productivity and increase operational efficiencies.

Developed for virtually every industry—including home services, field services, construction, manufacturing, retail, legal, oil & gas, utilities, and healthcare, to name just a few—ProntoForms impacts businesses by collecting rich data, like customer information, signatures, and photographs, more quickly and more accurately. This information is submitted to front office staff in real time, which gives managers more data to use when making business decisions that impact the bottom line.


What is ProntoForms?

A mobile workflow solution for field service businesses, ProntoForms increases productivity, enhances service quality, optimizes performance, and manages compliance. Rather than storing information in paper logs and notebooks, operators that use ProntoForms can quickly generate and send PDF files to their teams from the jobsite, before they’ve even arrived back at the office.

When ProntoForms is deployed throughout several departments within an organization, the platform becomes a central business hub, with forms for mobilizing field equipment service reports, work orders, estimates, inspections, and injury reports. Vital work data is submitted through error-free forms, providing more insights to executives and ultimately improving the way companies operate.

Connecting data to cloud services can take this workflow up even one more notch, providing complete visibility into field performance with advanced analytics dashboards for management.


Who is ProntoForms For?

  • Experience level: All experience levels
  • Industry: All industries, including field services, oil & gas, utilities, home services, manufacturing, and retail
  • Business size: All business sizes
  • Departments/roles: All departments
  • Budget/point: Starts at $30 per user, per month
  • Example customers: Movers Specialty Service, TBI Airport Management, Dillard Door

Main Features

Signature, Picture & Barcode Capture

Using ProntoForms, field service workers can collect customer authorization signatures right on their mobile devices, including smartphones and tablets. Customers are able to sign forms on the device to signal that they’ve received and approved the appropriate goods or services.

In addition to collecting signatures through ProntoForms, you can also add images to your forms for quality assurance purposes. Attach an image of the item that was repaired to the invoice, for example, for verification and auditing. You can also scan QR codes and barcodes with your mobile device and include those elements in your forms, as well.

Offline Form Functionality

Wi-Fi connections and mobile networks aren’t always available at remote locations, but the ProntoForms mobile app allows field teams to fill out forms offline with full functionality intact. This compares favorably to non-native, web-based forms that require continuous web access to function properly.

When you use ProntoForms to generate work orders, estimates, service reports, incident reports, and inspection forms, you can do so with or without an internet connection. Create and fill out your form using ProntoForm’s mobile app, select the recipient, and press “send”. ProntoForms will automatically send the form whenever your network is restored, which means you don’t have to go wandering around the job site looking for an internet connection in order send the forms you’ve filled out.

Dispatching

Driving back-and-forth between the office and the jobsite drains financial resources and wastes time for field service professionals. ProntoForms has a solution to this problem, providing an automated way for field users to dispatch forms as they’re signed, using an advanced web portal.

Dispatch forms, like work orders and invoices, from your office to the field with the ProntoForms Web Portal. Your field service workers will be able to fill in forms on the job site, and they can dispatch those forms back to your office instead of taking an extra trip back to the office between each appointment. Partially filled-in forms can be sent to individuals or groups. This saves valuable time in the field as the remote workers don’t have to fill out commonly used information over and over — like addresses, phone numbers etc.

External Data Sources

Businesses that use ProntoForm’s data connections option are able to embed their business data into their mobile forms. The ProntoForms REST API provides users with fully-customizable integration capabilities.

ProntoForms is able to provide your field team with access to data from your office in real-time. This data—which might include things like customer information (from a connected CRM), pricing, or parts numbers (SKUs)—can be imported directly into ProntoForm’s mobile forms.


Integrations

ProntoForms connects all office data and field data using a REST API. A few of the many applications that ProntoForms integrates with include Box, Citrix ShareFile, DropBox, Evernote, Facebook, Google Cloud Print, Google Drive, Google Sheets, MS Office 365, MS OneDrive, SafesForce, Sharepoint, Twitter, and ZenDesk.


Pricing

ProntoForms works on a monthly subscription basis, billed based on the number of users within an organization. Pricing starts at $30 per user, per month. Add-on services include deployment packages and analytics packages.

ProntoForms can be purchased either directly or through a mobile carrier at a discounted price.


Bottom Line

  • Increases field service productivity
  • Streamlines all business processes
  • Improves quality of service for teams that work offsite
  • High level of reliability, availability, and security
  • Superior integration capabilities

Videos and tutorials

Additional information for ProntoForms

Key features of ProntoForms

  • Connectivity with Dropbox, SharePoint, Salesforce & more
  • Web Portal for full account management
  • Sketch Pad - denote on pad or photo & integrate into forms
  • Rapid, media-rich, error-free data collection
  • Works with iOS, Android, BlackBerry, Windows Phone devices
  • Custom forms
  • Dispatch data/partially filled forms to user devices
  • External data sources
  • Sent box (access submitted forms on the device)
  • GPS/time stamps
  • Notifications via Facebook & Twitter
  • Calendar integration
  • Bar/QR code scanning
  • Custom app/portal/PDF branding (make the app your own)
  • Signature capture
  • Over 200 form templates to import and use
  • Submit reports in the field, anywhere and in real time
  • Optional Analytics add-on
  • Capture photos and integrate into forms
View All Features

Benefits

• Improve productivity and customer service - realize significant time and cost savings
• Minimize data input errors. Enhance data quality and accuracy
• Collect rich data, such as client signatures, photos (option to sketch on a photo), barcodes and more
• Generate real-time reports
• Connect field data to cloud services and back office systems
• Ensure broader adoption of company processes and procedures
• Manage your field teams more efficiently
• Utilize SSO to ensure logins are secure
• Safeguard against liability with proof-of-delivery and visual captures within forms
• Eliminate manual data entry. Form data is integrated within your systems
• Lower operational costs (fuel costs, paper & ink costs, labor hours)