ProntoForms Reviews

That we can customize it to our needs. The flexibility and the technical advances of the way we can do things. Being able to incorporate signatures, pictures, calculations, geostamps and much, much more.

I can't think of anything that we don't like considering they take into consideration what we don't like and try to make it better for us.

ntuitive configuration and helpful support. A major upside is automatically populating the data entered in the ProntoForms app into the company database.

Working through customizing the output. I would prefer a user controled output design option.

The promises the sales team made. It was going to require little management overhead.

The promises that they could not deliver.

ProntoForms is a mobile forms and data collection platform that allows us to automate our field service operations and improve our workflow efficiency. Some of the pros of using ProntoForms include:1. Customizable forms: ProntoForms allows users to create customized forms with a drag-and-drop interface, making it easy to tailor forms to specific needs and collect data in a structured way.2. Mobile-friendly:...

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While ProntoForms has many benefits, there are also some potential drawbacks to using the platform. Some of the cons of ProntoForms include:1. Pricing: ProntoForms can be expensive for small businesses, with pricing plans starting at $30 per user per month. Additionally, some advanced features require a higher-priced plan.2. Learning curve: While ProntoForms is designed to be user-friendly, there may...

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Hey Dileep, I appreciate you sharing your experience that our mobile forms and data collection platform has helped you automate field service operations. I'm glad you've found our customizable forms, mobile-friendly design, integrations, analytics, and user-friendly interface valuable. We're also proud to offer comprehensive customer support, including training and troubleshooting assistance. Also, thank you for letting me know about some of the potential drawbacks you found, like pricing, learning curve, limited customization, and internet dependence. Please know that your feedback helps us improve our platform. We look forward to continuing to support your business as you streamline your operations and optimize your workflows with ProntoForms. Cheers, Esmond Ng @ ProntoForms

The product works well and helps to keep required forms in a central place with easy access by all.

Customer support is lacking on many levels.

Pronto Forms has increased or efficiency in making sure the correct materials are delivered to our customers jobsites.

No complaints at all. We have enjoyed every aspect .

Flexibility, ease of use allow for better productivity and inter-company communication.

Minimum monthly license subscription per customer is 5; sometimes this is a deal breaker.

Customization and ease of use is not complexed at all.

Many features not included in what we needed the platform for

It is user-friendly and easy to use for the end-users.

The initial learning curve was challenging and required some effort to learn the ins and outs.

Very user friendly, customer services is always available.

Creating new forms was hard at first, but I received lots of help.

We have used Proto Forms for over 10 years to manage our field service teams and it has been very easy to use to all our staff including those with little to no experience with smart phone technology.

The maps integration in our area is sorely lacking and as a result we have had to use several work arounds

Hey Jen, Over ten years of using ProntoForms, that's fantastic! We appreciate you sharing how you have noticed our evolution. We continue to put all our efforts into making our product the best it can be for our customers, so it is comforting to hear how much we have helped your company. Sorry to hear about your experience with our maps integration in your area. To see what we can do to help, I will speak with your Customer Success Manager directly. Thanks for being such a loyal partner. All the best, Esmond Ng @ ProntoForms

We can rapidly prototype and deploy work process automation tools to our users. Prontoforms integrates seamlessly with our back-end systems with minimal effort. The API is robust and allows for enhanced integrations.

Each time we identify an improvement opportunity with the software, the Prontoforms team goes to work solving it. Sometimes this takes time, but it is well worth the wait.

On the development side- being able to customize an automated invoice to specific requirements of a type of customer that will still provide all requirements of the business side. On the Implementation side- ease of use. Minimal errors even though humanly driven.

Difficulty in accessing the actual raw data files after 45 days.

ProntoForms simplifies the data collection process by providing customizable forms This makes it easier to collect data in real-time and eliminates the need for manual data entry. It eliminates errors that can occur when data is manually entered into a system. With automated data collection, businesses can ensure that the data they collect is accurate and reliable. By providing real-time access to data, ProntoForms enables businesses to make better-informed decisions. This can lead to improved outcomes and increased profitability.

While ProntoForms offers some customization options, there are limits to what users can do. This can be frustrating for businesses that want to tailor the platform to their specific needs. It can be challenging to integrate with other systems. This can be a significant obstacle for businesses that rely on other software programs to run their operations.

Simple to use, almost fail proof for data flow, and consistently functions as promised

Need to updated form content a bit clumsy

ProntoForms is a mobile forms app that allows us to collect and analyze data in real time. It provides a customizable platform that allows us to create our own forms and workflows, making it easy to capture the data they need. ProntoForms also offers offline capabilities, so users can continue to work even when they don't have an internet connection. Additionally, the app has advanced features such as automatic calculations, electronic signatures, and barcode scanning, which help streamline data collection processes and reduce errors. Finally, ProntoForms integrates with a variety of third-party software, enabling businesses to incorporate their data into their existing systems for better analysis and decision-making.

While ProntoForms is a robust and versatile mobile forms app, there are some potential drawbacks to consider. One of the main cons is that it can be relatively expensive, particularly for smaller businesses or those with limited budgets. Additionally, some users have reported that the app's interface can be somewhat complex and difficult to navigate, especially for those who are not tech-savvy. Another potential con is that ProntoForms does require an internet connection to sync data, so users may experience delays or disruptions if they are working in areas with poor connectivity. Finally, while the app is highly customizable, it may require some initial setup and configuration, which could be time-consuming for some businesses.

Hey Mohammad! It's great to hear what you think. I love that our mobile forms app helps you collect data in real-time with a customizable platform that streamlines data collection and reduces errors. Thank you for sharing some potential drawbacks you've found, such as pricing, the complexity of the interface, and initial setup and configuration. We know these can be challenging for some, so we're always working to make our platform more accessible. We look forward to continuing to provide a valuable service for your business. Sincerely, Esmond Ng @ ProntoForms

A user-friendly software that enables the creation of forms and workflows is available to eliminate the need for manual data recording. The software seamlessly integrates with Salesforce, serving as a system of record, and eliminates the hassle of tracking down paperwork or deciphering illegible handwriting. Additionally, customer signatures can be captured directly into PDF reports, simplifying the process of providing reports to customers. This all-in-one platform provides full integration, streamlining the process and increasing efficiency.

Although it may seem daunting at first, our organization made the initial setup of ProntoForms overly complex. However, ProntoForms has recently launched ProntoForms University, providing users with the opportunity to learn at their own pace and gradually increase complexity as they become more comfortable with the software. This allows for a smoother transition and a more user-friendly experience.

Hi Subham! It's great to hear that your company has been using the software for over a decade to manage your field service teams and that even staff with limited experience using smartphones have been able to use it easily. Regarding the cons, it's unfortunate that the maps integration in your area on ProntoForms is lacking. I appreciate your feedback on the maps integration and will forward it to the team for consideration. I am also glad you find that our tutorials, articles, and support make learning and using new features more accessible. We appreciate your loyalty and look forward to working with you even more! Regards, Esmond Ng @ ProntoForms

The best feature is the ease of use. We need to keep accurate records in the field and send info to our back office. This software does both easily and it is very customizable.

It would be nice to integrate it into our accounting program, but we have not found an easy solution for this yet.

Hey, Thank you for taking the time to leave a review. Glad to hear you use our software daily to communicate all the critical information back to your office. We are an out-of-the-box integration able to integrate with any software as long as it has an API. You can always ask your customer success manager if you have any questions. They are always happy to listen. Kind regards, Esmond Ng @ ProntoForms

ProntoForms has been a brilliant way of integrating their forms into our everyday jobs and custom built systems. The latest version of the form builder is a very powerful tool allowing you to build complicated forms in no time at all. The forms are easy to use for users and do not require a lot of training before using it out on the job. We can't fault the support team, they answer your questions where possible and will pass on to the appropriate person if required.

Although there can sometimes be issues when the forms are sent/received, the support team are on hand and is generally fixed with ease. Any ongoing issues are passed onto development for fixing.

We use Pronto Forms for jobs in the field. It allows our employees to capture pertinent information and allows us to forward the form for the next step in the process. This saves time and makes the process more efficient.

Creating forms is a bit complicated to develope.

Hello Jill, It's encouraging to hear about all the process improvements you've made! Our team loves hearing how ProntoForms saves your employees' time and makes their jobs easier. Recently, we've added a couple of resources for customers like you to increase their comfort in form development. You can learn more about the ProntoForms Community, ProntoForms University, and revamped customers by visiting this link: https://community.prontoforms.com/! All the best, Esmond Ng @ ProntoForms

.The ease of use allows us to integrate this system with less tech savy workers.

The control of yearly contracts make it less user friendly and harder to get approvals with our corporate structures,

Thanks, Gerald for taking your time and leaving a review! Glad to hear you were able to integrate without needing more technical staffwe love empowering those closest to the processes. We definitely encourage you to contact your account representative so we can work on restructuring your contract to support your growing needs.

Not having to manually input information is nice.

The back end is difficult to change and setup.

Hey Jonathan, Thank you for taking the time to leave a review. We love hearing about your experience with ProntoForms and how it helps you input information. Through ProntoForms Community, ProntoForms University, and revamped onboarding, we're helping customers like you get started on the right foot and address any challenges they may face. You can find the community at https://community.prontoforms.com/ You can also contact your Customer Success Manager if you have questions, they are always ready to help!

The web portal is user friendly, and the Documentation Portal helps you understand or learn each feature and function.

Unfortunately, the company is based outside of Australia, hence there is time lag when we need their IT support.

It remembers the log in info so there's no need to enter it every time I like the swipe feature to navigate the input fields Easy to upload pictures The questions are relevant to me and my job Many details can be entered to make submissions customized Progress bar at the bottom of page Home page is simple and easy to navigate I get an email after every submission It is easy to edit previous form submissions

Password reset doesn't work Support is hard to reach

How easy it is to use, and how fast a new user is able to go up and going, Good user friendly reports can be scheduled

One thing that would be nice to be able to do is to click on pictures and view them without having to login as I have employees that receive completed forms and have to enlarge the photos The only thing that comes to mind is when they took away right for Admins to make certain changes, however, I was able to get back most of them so all is good for now