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ProShop

ERP system integrated with MES, QMS & more for manufacturing

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(6)

ProShop Reviews

Overall rating

4.9

/5

95

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.68/10

Reviews by rating

Pros and cons

The software has many other features that set a company up for success such as training, quality control, time management, inventory management, ability to eliminate tribal knowledge and so many more.
I love that ProShop has the ability to store so much information within its modules, and makes it easy for the whole team to follow along an order and know exactly what is going on and when.
Customer Service is excellent - responsive, knowledgeable, and friendly.
Employees are actually INVOLVED with the QMS because it's all there. We actually have machinists filling out NCR's when the problem happens.
As of now we have no reason not to go for it. We need to finish off our old contract with our current provider.
Coming from no system to this, took a while to get used to filling in all the blanks.
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95 reviews

Recommended

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Bryce F.

Machinery, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A game changing software from a great team!

Reviewed 5 years ago

Using ProShop for any amount of time you can tell the software was born out a real shop. Talking with the team at Adion gives you even more confidence that they have been in your shoes before and it makes the support truly second to none.

Pros

ProShop has been a game changer for us. We were moving away from 35+ years of a paper copy centric system and magnetic job board and we haven't looked back. We now know we have all of the part information in one place and all of that relevant info is making it to floor. We are much more confident when estimating cost and lead time, and watching the work move though the shop in real time ensures we...

Cons

Occasionally our specific company needs may follow a slightly different work work path as Proshop. Almost always however the team at Adion is able to help come up with a way to make it work for our application and they have a great feature request system for making suggestions.

Vendor response

Hey Bryce, Thank you so much for the great review! It's been an honor and pleasure to work with you and your team. Your dediction to continuous improvment and having a world class operation is inspiring for us. Great work on the progress you've made, and we look forward to partnering with you for many years to come.

LR
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Linda R.

Machinery, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Software for small business that THINK BIG

Reviewed 4 years ago

Proshop is so easy to work with. It is truly a new partnership.

Pros

This software can manage data anywhere.

Cons

There is nothing that I like least about this software.

Vendor response

Linda, It's been a pleasure to work with you and your team. You guys have a great company that is only getting better with your new lean ProShop processes, AS9100 certification, and more. We're honored to have you choose us as your partner. The ProShop Team!

TR
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Tim R.

Machinery, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Proshop by Adion Systems

Reviewed a year ago

It took a while to implement, however once implementation was complete it has proved invaluable.

Pros

A complete end to end solution for machine shop work management.

Cons

Scheduling features could be more robust

Vendor response

Thank you for your review Tim! We really appreciate it!

NG
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Nick G.

Semiconductors, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Benefits all around

Reviewed a year ago

We have had a very good overall experience. The implementation was as smooth as I think it could have been. We are still growing into certain modules but every time we do we see gains in productivity and overall process quality. The software has literally made us a better shop from top to bottom.

Pros

The software includes everything. We have been able to make improvements throughout the company by using the features and modules in ProShop. The ability to link things to have quick access to information is a major plus in our fast paced job shop environment.

Cons

We have almost nothing we dont like about ProShop.

NL
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Ned L.

Medical Devices, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ProShop, the best for the buck

Reviewed 3 years ago

Organizational improvements with document control and product delivery and quality

Pros

Complete continuity across our business platform. Implementation is smooth and aggressive. Integrated QMS that most competitors do not have.

Cons

Nothing that we have found to this point.

Vendor response

Hey Ned, Thank you so much for this review. Your company has been a pleasure to work with, not only for the implementation process, but the additional scope to help get you ISO 13485 certified. We are excited by the improvements you've been able to make and what lies ahead for your future. Thanks for choosing ProShop and letting us be part of your success. Thanks, The ProShop Team

DW
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David W.

Design, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The next step

Reviewed 4 years ago

We are a small company with about a dozen employees in total, and we are just a few months into implementing ProShop in our business. At every turn, we are continually impressed with the capabilities of the software. It will take us years to grow into the changes we intend to make to expand our business, and ProShop will be capable of handling all of it. Moving to an ERP system is an enormous commitment that should not be taken lightly. Although we are still new, learning, configuring and adjusting, we are very happy with our purchasing decision, and would make the same decision again.

Pros

I like the overall design philosophy that uses check lists and color coding to quickly evaluate shop progress. It quickly bring things to your attention, the jobs or shop issues that need to be addressed.

Cons

The learning curve and time needed to implement the software. There is so much to learn, but it is necessary to take advantage of this software. As with most things that have large learning curves, the cost is well worth the effort.

Vendor response

Hi David, Thank you for the review. We're honored to be a partner in your growth and success for years to come. You have a great company with a bright future. Thanks again, The ProShop Team

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Phil K.

Aviation & Aerospace, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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If you designed software yourself, based on your every manufacturing need.....it would be ProShop.

Reviewed a year ago

I spent many years designing my own Excel routers, and cost estimation tools, and quote forms. Linking all these items together via master documents, and storing them in share folders.....it worked....but it wasn't ProShop. ProShop is exactly what I would have created if I knew how to develop software, beyond my Excel mastery.

Pros

Navigation from within the software is absolutely ridiculously easy and efficient. Many times I've been showing something to a colleague and they'd say "wow, I didn't know you could get to that screen so easily". Everything is tied together in so many ways. No more do I have to jump between multiple different sofwares, or file types, or locations, to handle estimates/quotes, orders, MFG procedures, inspections, quality documentation, and processes/procedures (Tasks).

Cons

Integration with QuickBooks has been a struggle.

Vendor response

Wow, thank you so much for your review, Phil!! We will get someone on the team to reach out regarding the QuickBooks integration.

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Matthew L.

Mechanical or Industrial Engineering, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Just Plain Easy!

Reviewed 3 years ago

Super easy and the folks at ProShop have been great!

Pros

It's exactly as advertised. We were using a series of un-integrated systems across our project management, inventory, purchase order and QMS systems. As expected, things weren't getting done on time and records were not kept to the level that we needed. Having everything combined into one system with real time data has made a dramatic impact on overall shop performance. Employees on the shopfloor are well versed in the various modules available and minimal training was required to get them up and running. The fact that everything is web based makes everything simple to use and pushes information around the shop immediately.

Cons

No cons to the software. Our limiting factor has been that there are so many good features and we haven't used them all yet. We're excited to link in the tooling module and part set-up features as our next step!

Vendor response

Holy Cow, Matt! Thank you for the awesome review. We're virtually high fiving each other from our home offices. All joking aside, we're honored to have you as a client and grateful you took the time to share your experience here! The ProShop

LD
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Lynne D.

Aviation & Aerospace, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ERP the way it should be.

Reviewed 8 months ago

This has changed how we do business. We're no longer burdened with the limitations of spreadsheets and paper documents. We can respond much quicker and increase throughput with better planning.

Pros

I love how all the modules work in unison to provide the most accurate information possible in real-time.

Cons

Cross-module queries are not easily accomplished without exporting to Excel.

Vendor response

Thank you for this awesome review, Lynne!

AW
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Andrew W.

Aviation & Aerospace, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review of Proshop

Reviewed 7 months ago

Its been great a significant improvement over old system.

Pros

The manufacturing support for the floor. The consolidation of setup information, tools used, process development if programs or anything need changed allows for much better and simpler communication on the floor.

Cons

Tool inventory control from a shop owned vending supply vs ordering tools for a job. We haven't found the best way to track tools that are already purchased by us in a vending system and associating that cost to jobs on the fly.

Vendor response

Thanks for the review, Andrew! I can pass off your comments regarding tool inventory to our product team. Great job on improving your communication on the floor!

SS
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SCOTT S.

Machinery, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ProShop for the win

Reviewed 4 years ago

My company has always relied on personalities, now it relies on systems. I can control and communicate so much better with my team. They will always know what to do and how to do it.

Pros

This product is revolutionizing my company. These guys have done all the heavy lifting so that I can work on my business while the system works the business.

Cons

This system is very configurable. That means there is a lot to learn. Its a Marathon. It takes a lot of time to get up and running but I can already see how beneficial it will be. Even now my estimating process is totally integrated and seamless.

Vendor response

Hey Scott, You made our week here with this great review!! We are so thrilled for you and excited to see what you and your company do with ProShop as the backbone of your growth. Thank you for choosing ProShop and trusting us as a partner to help you. And thank you for taking the time to leave us this review. We really appreciate it. Cheers, The ProShop Team

DP
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David P.

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product. Great people. Great value.

Reviewed 5 years ago

Control of my business. Peace of mind. Foundation for expansion. Insight into where we are making or losing money. Reduced ISO workload.

Pros

Proshop has lots of great features and I am exceptionally pleased with almost all of it. The things that I like the most are scope, reliability, IT burden, and visibility. The scope of Proshop is amazing. It handles your document control for quality systems, including procedures and manual. It handles COCs, prints, revision control, inspection data, fixture location, tool management, etc. One...

Cons

There isn't much that I don't like. The software is perfect for repeat or production work, but is not quite as friendly for small job shop jobs. We use it for that successfully as we still do that type of work, but it isn't quite as good for that. There are some areas in the interface that could be cleaned up and the proper usage of all fields and features could be more clear. That's about it.

Vendor response

Hi David, Thank you for the thoughtful and thorough review. We know going from your homemade paper system to ProShop was a big move for you guys. You've done great and we've enjoyed working with you along the way. It's great to hear how those things have improved Faircloth. Thanks for the feedback about making ProShop easier for small job shop work. We're constantly working to improve ProShop and make it even faster and easier to use for any type of job. Your feedback is invaluable to that process. Thanks again!

MP
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Mike P.

Machinery, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ProShop has been a game changer for our shop!

Reviewed 4 years ago

We purchased a well-established, long running shop with a great regional reputation…with plans to grow. One hurdle in the way was the 20 year old homegrown “ERP”. Don’t get me wrong, it served the shop very well for a long time, but it was tired, cumbersome and built on a platform no longer supported. I came from an IT background many years ago, specifically integrating various solutions into manufacturing ERP systems and I immediately began researching all the options on the market. Fortunately, I came across ProShop, headed to IMTS to meet with their crew and came home knowing what choice I was making. The results? Completely exceeded our expectations.

Pros

From the Sales modules making our estimating and quoting process much faster and trackable allowing us to win more jobs, to the tracking of orders and schedules, to the actual running of jobs. My management team alone is saving 40+ hours weekly simply having important information available at their finger tips to make decisions quickly and confidently. Knowing what jobs are running when, our purchasing...

Cons

None. My biggest hesitation was rolling out a paperless system to our team. The ProShop team made the entire process so easy! We immediately began online training, got ProShop onsite and were going live in no time at all.

Vendor response

Mike, We can't thank you enough for this amazing review!!! It's been a lot of fun working with you as you jump headfirst into shop ownership. We're glad that you love ProShop so much, and it's helping you grow the company. We also are grateful to call you a friend and partner. Keep up the great work at Hill and we look forward to seeing what you build it into! Cheers, The ProShop Team

LD
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Leena D.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have used ProShop daily at work for over 13 years. It is an amazingly powerful tool.

Reviewed 6 years ago

The ability to excel at my job, because of having access to so much current and accurate data.

Pros

As a Quality Technician, I like how easy it is to set up and access data. I have used it to maintain the calibration of over 1500 pieces of inspection equipment, monitor shelf life product, train employees on the use of inspection equipment and document their proficiency, and define and document specific inspection methods. I have been through many Customer, ISO and AS audits, and ProShop's ease...

Cons

There may be too many different ways to do the same thing, some of which use the auto fill feature and some that do not.

Vendor response

Wow Leena!! Thank you for this amazingly thoughtful review. We're so glad that you get to keep using ProShop at your new job as well. It's been a real pleasure for us to work with you and get great feedback from a true professional like yourself. You have helped make ProShop better.

PC
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Peter C.

Mechanical or Industrial Engineering, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Data Driven Decisions

Reviewed 4 years ago

Our experience is that ProShop has exposed, with real data, assumptions we have made in the past were wrong and allowed us to make the changes to improve quoting, processes and profitability. The software allows us to make this happen but it the support and advice from the ProShop personal that gave us the direction and assistance to put the system in place.

Pros

ProShop brings all your data together in one application, allowing a real time view of every aspect of your operations. It allows pro-active management, it allows real-time analysis of the progress and performance against the original plan. Having this ability, allows corrective actions to be taken and small issues do not become large expensive ones. This system is paperless gathering everything from Time Clocking to preventative maintenance schedules in one package. It allows the inputs you have been collecting in the past, by various methods, to become a database to drive decisions.

Cons

That we did not have ProShop 5 years ago!

Vendor response

Peter, Thank you so much for this thoughtful review! It's truly been our pleasure to work with you and your team. We're so thrilled that ProShop is providing you with these benefits and insights to improve the company. We look forward to supporting Noble for years to come. Thanks, The ProShop team

JP
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Joe P.

Aviation & Aerospace, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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long time ProShop user

Reviewed 7 years ago

I have been running ProShop for 4.5-yrs and have come to depend on it as much as any other asset in my business. ProShop significantly reduces time consumption in all aspects of manufacturing management from quoting to planning to purchasing and on through all needs of machine shop operations. Because this system is web based it can easily be access from any computer/tablet in the business. There...

Pros

Easy access to every piece of information in your business instantaneously. No need to hunt through filling cabinets, searching for a print from last year that had a note on it that you need. Within just a few seconds you can pull up any job you have ran and all information about that job is right where you left it.

Cons

none.

Vendor response

Thanks Joe!!! Really appreciate the review. It's been a pleasure working with Pearce Design for all these years.

SR
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Spencer R.

Airlines/Aviation, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great System!

Reviewed 3 years ago

Been a very positive experience! They are always super helpful if you ever have questions or are stuck on something, they will take the time to work with you through issues and will call or video chat and follow up to make sure everything is running smoothly. Everyone is very professional and open!

Pros

Very user friendly, very easy to fix any mistakes since all the boxes are text boxes that can be edited. I like the info boxes all throughout that help explain and go into details about things if you aren't sure what they are or what they might do.

Cons

Can be slightly overwhelming initially when using it but after a little bit it all starts making more and more sense.

Vendor response

Hey Spencer, Thank you very much for this review. We're so glad you guys have had a great experience and you find ProShop easy to use! Providing great support is really important to us, so our team will be excited to hear your feedback. Thanks! The ProShop Team

LR
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Laurie R.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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ProShop keeps everything at your fingertips, and all of your history easily accessed.

Reviewed 5 years ago
Pros

Everything is in one place... purchase orders from customers, orders to our vendors, packing slips, work orders, contacts. It's great.

Cons

I find the advanced search function difficult to use. It is not very intuitive and sometimes cannot find the items I am searching for.

Vendor response

Hi Laurie, Thanks for the great review. It's been a pleasure working with you over the years. We're glad you find it helpful to be able to access everything you need to keep your customers happy in one place. The advanced query functionality is extremely powerful which means some of the query syntax can get a bit complicated. If you ever need some help or training on making a query please just...

BM
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Brannon M.

Aviation & Aerospace, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Software

Reviewed 5 years ago

My overall experience with ProShop has been exceptional. Not only do they have a great product they know manufacturing!

Pros

ProShop is a game changer. There are too many to functions of the software that help me do my job, as well as help others to list here. Some of the main features that help me as the Production manager are: Time Tracking, Profit tracking and traceability. On top of an overall great product Proshop's customer service is top notch. From implementation to continual support Proshop has responded quickly, and accurately.

Cons

I have not found many issues, only recommendation would be to have a calendar function.

Vendor response

Thanks Brannon!! It's been such a pleasure working with such a great group of professionals at Faircloth. We appreciate the comments and look forwar to pushing hard to make ProShop even better all the time. It's companies like yours that make our efforts meaningful.

RP
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Robert P.

Aviation & Aerospace, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent ERP System for Machine Shops

Reviewed 7 years ago

My company evaluated many ERP systems for our 50 person machine shop in 2014 and decided upon ProShop. We selected the system because of its completely linked operational system, and because it makes it easy to be fully compliant to AS9100. We have been very happy with the transition and with the software. The built-in tools for analysis have allowed us to focus on areas of improvement, and our customers and third-party auditors have been highly impressed with the ease and speed of gathering information from the ProShop. I highly recommend this ERP system for both small and large companies.

Pros

Ease of use; powerful internal data gathering tools; easy to train operators to use; AS9100 Compatible documentation.

Cons

Limited documentation for first use or troubleshooting issues.

Vendor response

Thanks for the great review Robert! You guys have been a pleasure to work with. We're in the process of creating and uploading many new training videos into the help system. You'll be able to check those out soon. Thanks Again!

DS
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DEBBIE S.

Machinery, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A Game Changer!

Reviewed 4 years ago

The ProShop team has been great. There are there for us whenever we need them. The software has helped us become more efficient in many areas from estimating to production. We are able to keep track of where jobs within the shop and when they are out for outside processes. We have a much better handle on the actual cost to produce our products, which among other things has made us more competitive. All this and we have just scratched the surface on utilizing all the ProShop has to offer.

Pros

Estimating and cost analysis. It's helped us to more accurately estimate the cost of the fasteners we manufacture.

Cons

Lacking some reports I'd like, but features are constantly being updated and added.

Vendor response

Hi Debbie, Thank you for this review! We're really pleased that ProShop has helped you become more competitive and get a handle on job costing. We look forward to supporting you, and you'll be really pleased to see the new reporting features coming out soon. A whole new and very comprehensive system for reporting, building dashboards, etc. It'll be cool! Thanks again, The ProShop Team

RC
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Ryan C.

Defense & Space, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Small shop implementation, very happy with results so far!

Reviewed 4 years ago

Overall I think implementing ProShop has been one of the best things we have ever done. It makes our processes so much smoother and easier to manage from the office to the shop.

Pros

If I had to choose one thing I would say the ability to access it anywhere. It has helped me so often to be able to pull up real time data and relevant information on any device with an internet connection.

Cons

There is so many great features that it sometimes becomes overwhelming. Have to take learning a little slower and understand how ProShop "thinks" then navigation and interfacing becomes more natural.

Vendor response

Ryan, Thank you for the great review. It's been fun for us to work with you and your dad. You guys have an excellent company, poised for significant growth, and we're grateful to be a partner. We're working hard on making the interface easier to access and understand the many features we have. Thanks for the feedback. See you on Friday! Thanks, The ProShop Team

LP
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Lisa P.

Machinery, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review 4/19

Reviewed 4 years ago

Ease of use. Able to have multiple screens open to get the maximum information at one time.

Pros

Information easily available without closing out windows to view

Cons

Invoices have not been able to upload to QB

Vendor response

Hi Lisa, Thanks for the great review! We appreciate you taking the time. It's been great for us to see the results you guys have achieved after moving from E2. You should be proud of your company - it's one of the great ones. Regarding QB not syncing, our support team has tried for many hours to work with QB (and you guys), but they are unable to make the specific version you have work as promised. Their web connector is supposed to work fine with the server version of QB Enterprise, but it does not actually work. We will keep pushing them to fix it!

AR
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Verified reviewer

Machinery, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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An ERP system is a big decision - do it right the first time. ProShop is a capable solution.

Reviewed 4 years ago

We are a small prototype machining company with 7 full-time on site machinists plus a few part time helpers and a couple of management/office staff. We ran a basic scheduling utility with Quickbooks, and needed robust scheduling capabilities. We reviewed several different ERP systems and were really impressed with the fully-integrated capabilities of ProShop. We made the decision to sign up with them...

Pros

Visual scheduling, full integration, tons of content: training, equipment, tooling, purchasing in addition to the basic purchasing functions, all included for one price.

Cons

Because it's capable and highly configurable, there is a lot to learn. But I've not used other ERP systems - I'm sure that is true of them all.

SG
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Stefan G.

Mechanical or Industrial Engineering, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Outstanding Product

Reviewed 5 months ago
Pros

It integrates all aspects of the business and manufacturing process into one unified ecosystem.

Cons

Requires average digital literacy and a shift in the workplace culture

Vendor response

Thank you for your review, Stefan! So glad you are happy with ProShop.