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ProShop Reviews

Reviews Summary

Pros

ProShop has been a really positive change after using another large MRP for years. Most of the difference comes down to a simple yet powerful user interface and excellent customer service support.

Timothy T.

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The software has many other features that set a company up for success such as training, quality control, time management, inventory management, ability to eliminate tribal knowledge and so many more.

Holly W.

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Customer Service is excellent - responsive, knowledgeable, and friendly.

Nathan V.

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Cons

Foundation for expansion. Insight into where we are making or losing money.

David P.

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Coming from no system to this, took a while to get used to filling in all the blanks.

Jeremy W.

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Tracking machine and labor hours to Work Orders can be difficult for unmanned jobs where multiple people bounce back and forth between work centers.

Nathan V.

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Overall rating

5.0

(65)

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65 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ProShop: integral to our growth

Reviewed 8 months ago

It sounds like a line from a trade journal article, but ProShop is the 3rd ERP system our company has implemented. After 18 months of use, we can honestly say this is the best ERP solution our team has ever used.

Pros

As many ERP systems should do, ProShop puts organizational, operational, project and part information in a central repository. One of ProShop's strengths is 'process workflows' that really work.

Cons

ProShop is continuing to improve the online help files. However, the guided implementation process and support (email, video conference, phone, etc.) are the best we've found in the complex software world.

Vendor response

Jared, It's been an honor and a pleasure to work with you and your team. Thank you so much for your review. It's feedback like this that makes our work meaningful and excited to go to work every day. We'll share this with our whole team and toast you at our next virtual happy hour! Cheers and thank you again! The ProShop Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ProShop the Professionals

Reviewed a month ago

We switched from another ERP software that was really complicated and misleading . It would take me 30 plus minutes to process an order and enter it for the production team to see, but with ProShop it takes me minutes to have everything relating to the order entered and sent to the production guys. I use ProShop during 90% of my day, and it makes my job so much easier and worry free!

Pros

The creators of this software knew exactly what a user would be looking for in an ERP/CRM software. Everything about this software was easy to understand and quick to follow. The online help tool allows for the user to look for the answer(and usually find it) before contacting support. The work order and Customer PO modules are extremely detailed and allows for all information to be entered and easily accessible. Ordering COTS items with the Vendor PO module is a breeze, and only takes seconds! The simplicity yet details of the software is what really makes it the best tool for our team. I love that ProShop has the ability to store so much information within its modules, and makes it easy for the whole team to follow along an order and know exactly what is going on and when.

Cons

There are so many modules and components to the software that it did take a a couple implementation and training meetings to fully understand the software, but the implementation team and trainers really made the process easy for our team.

Vendor response

Thank you SO much for this review Nichole! It thrills us that you love ProShop so much and that it helps make your day more efficient and productive. It's our mission to help companies like yours thrive, so our team will be so happy to hear this review! Thanks for taking the time to write this!! We appreciate you. The ProShop Team

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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ProShop Review

Reviewed 2 years ago
Pros

It is pretty easy to learn. Not much of a learning curve with this. Saves you a lot of time in the end as well by eliminating paper trails

Cons

The interface is a little too much, needs to be a bit cleaner. Sometimes it can be hard to find what you are looking for, but that is just part of the learning curve

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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The ERP System You Will Love!

Reviewed 3 months ago

ProShop is a seamless ERP system that you will grow to love. ProShop was designed by and for machinists and it truly shows. I could not imagine a better system for a high-caliber machine shop that needs to meet the stringent requirements of AS9100/ISO9001.

Pros

Real-time, accessible data. Data is at one's fingertips! Job status can easily be reviewed and reported back to the customer with confidence. With a simple query search, one can easily glean off of past jobs for production times, out of pocket costs, setup information, etc. the list goes on. Another aspect would be understanding shop capacity and schedule. This is key to meeting growing customer expectations...

Cons

N/A If I must, I would request that Adion consider looking into developing a 'RFQ Module'. Currently, I track and manage RFQ's outside of ProShop.

Vendor response

Wow Andrew! We're humbled by your review and it gives our team so much positive energy to get this feedback! It's been a true pleasure to work with you as well for all these years. Keep up the great work at IDL! Thanks Again! The ProShop Team

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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ProShop turned Dynamic Balance Machine into a Pro-Shop.

Reviewed 6 months ago

Implementation was easy. The ProShop team was amazing in getting us up to speed incredibly fast. When we receive a re-order from a customer we are able to process parts in the same manner they were processed a year earlier. It is so easy to input information about a process, operation, fixtures, tooling, material, etc... that you can produce a part nearly identical to an original order right down to the details listed on the work order. Being able to instantly access information relevant to your job function is a game changer not only to employees, but to running and growing a successful machine shop. We could not have done it without ProShop.

Pros

Visibility. The biggest thing I like about ProShop is that I am able to see across all machining cells what jobs are being currently processed. I can see from multiple dashboards what is ready for outside processing, ready to inspect, ready to ship to the customer and what has been invoiced. I love that all of the information about a work order is accessible with in the click of a mouse. The other thing I really like is that a Quality Management System is so easy to maintain being built right into ProShop.

Cons

The thing that I least like about ProShop is that we put all this information in the system and we want to be able to customize part labels based on my customers requirements. If we could have this feature available to us we wouldn't have any complaints. This feature request is one that we can't wait to get our hands on.

Vendor response

Ben, Ben Ben!! We are so thrilled to get your review!! Holy smokes! Thank you for your thoughts and spending the time to share them here. Wow, we are so happy for you and how ProShop has positively affected your business. This what makes building ProShop so rewarding for us. We hear you on the labels and we will reach out to get your feedback on specifically what you need. Thank you very much again! The ProShop Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Investment For Company

Reviewed 8 months ago

Our On-time delivery has increased 30-40% believe it or not. Employees are actually INVOLVED with the QMS because it's all there. We actually have machinists filling out NCR's when the problem happens. And filling out detailed reports with pictures. We find out about the problem instantaneous. There are constant areas in the shop where we can't believe how we were operating before. The integration between all the modules from Estimating, to Orders, to Preventative Maintenance, to the Quality module is so deep it's mind blowing! ProShop has been a total gamechanger for us!

Pros

The TOTAL integration of the company. We were having to use our old ERP plus excel reports, plus gage management software, our own created pdf forms, calibration software. Proshop has combined all of this into one! There is 1 place for employees to go to for EVERYTHING! I have actually locked down our network server more because employees only need to access Proshop now for Quality Manauals, Procedures, Work instructions, drawings, inspection reports, Employee Manuals, training, etc. It's all in there and it's all digital. We have gone 100% paperless!

Cons

There really is nothing to dislike. There are features I would love to see but that's only going to make the software better! It took us a year to evaluate the software until we finally made the decision to switch. I'm just upset we didn't switch sooner.

Vendor response

Kody! Holy smokes man! We are jumping for joy over here. 30-40% improvement in on-time delivery is HUGE. Congratulations to your whole team! (and your customers!) We're honored to have played a roll in helping you achieve that. Thank you so much for the heartfelt words about ProShop. It's those kinds of results that make us so excited to do what we do everyday. Congrats again and thank you for taking the time to leave this review. Warmest Regards! The ProShop Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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FLUID AND ORGANIZED

Reviewed 9 months ago

We have resolved any traceability issues by utilizing the uploading feature for all part level drawings, models, and PLs. The more I use Proshop, the more I realize how flexible the system is. There are multiple ways to achieve the same outcome. You can form the software to fit your business needs.

Pros

Proshop organizes every aspect of our company. Traceability and overall accuracy are of most importance. With multiple levels of quality control (including check lists and document verification), Proshop provides security and confidence in our work. The fluidity of each module and their relationship to each other is intuitive.

Cons

In the beginning, Proshop was a dramatic change from our previously disorganized system. We have learned to approach things differently, in a more efficient way with Proshop. Any complaints I may have are easily resolved with research and practice. We have only explored 60% of Proshop's capabilities. We are looking forward to the future.

Vendor response

Hi Jonathan, Wow, man! Thank you for this amazing review. So happy to hear we're helping you get organized and do more with less. The culture shift you're experiencing is HUGE! That's the real game changer and we're so happy to hear that happening for your team. Have fun with the remaining 40% and let us know how we can help. Make sure you're coming to the monthly webinars and continuing to learn from us and other shops in the network on what's worked best for them. Thanks again! The ProShop Team

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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ProShop Software

Reviewed a year ago

Overall experience has been positive. I would highly recommend this software to any company small or large who want an easy to use software the will make them more efficient and better.

Pros

The software is very user friendly for people at all levels of the organization. The single software manages all aspects of our manufacturing company beginning with estimating and ending with invoicing. It is completely paperless and eliminates many unneeded man hours for tasks like data entry or collecting out of rev prints from the shop floor. It also manages our entire QMS to ensure compliance...

Cons

I really don't have any cons to list. If I had to list one thing for improvement it would be to have just a little more flexibility of category fields in the estimating module so I could adopt costing for the composites industry easier. That being said, my implementation specialist was able to help me come up with some work arounds to accomplish what I need.

Vendor response

Hi Jeff, You've made our day over here in the office! Thank you for this great review. Helping companies like yours is exactly why we're so excited to come to work every day. It's our mission and our passion to lift up manufacturers like Fort Ord Works - the backbone of our economy. You'll be excited about some new features we're coming out with this year specifically for composites companies. Stay tuned. And we'd love to get your feedback on them and how to make them better. Cheers and thanks again! The ProShop Team

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  • Customer support
  • Likelihood to recommend10/10

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Just what we needed!

Reviewed a year ago

Working with ProShop has been a great experience. Multiple members of the team were there to help during training and implementation. All questions and roadblocks were handled in an expedited manner.

Pros

The software is very intuitive, there are hyperlinks everywhere to easily jump to information pertaining to the screen you are currently using. The software allows tracking for all processes throughout a job and eliminates much of the scrambling that is present in quick turn prototyping. Absolutely all of our needs are met in this software and more. The team was also great in implementing our cloud based server on Amazon Gov cloud to help us meet ITAR data security requirements.

Cons

No con's that outside of minor personal preference.

Vendor response

Thank you for this review Jason!! We aim to make the onboarding process fast and smooth and we're glad we hit he mark with you! We'll keep making ProShop even better than it is today and look forward to a long partnership with you and your company! Thanks, The ProShop Team

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Look no further

Reviewed 7 months ago

Overall a great experience with Proshop !

Pros

Proshop is in all in one tool for our business. From quotes to cash Proshop does it all. This software helps everyone from the office to the manufacturing floor get the information they need to do their job. We finally did our first quality audit with Proshop and it was a breeze.

Cons

A few hiccups as with every ERP but the customer service make up for it 10x. If you have any questions they are there till help.

Vendor response

Hi Vivek, Thank you so much for this review! It's been a true pleasure working with your team. It's been fun for us to watch the changes you've been able to make to improve the company. And congrats on the quality audit! Thank you! The ProShop Team

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  • Likelihood to recommend9/10

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Proshop has helped us work on the right project at the right time.

Reviewed a year ago

We have had a great experience so far. The training was far better than what we got from our last system and when you have a question they get back to you fairly quick.

Pros

I like that the employees on the shop floor can add information to a part for setup/part production themselves instead of finding a supervisor to do it for them. We also like that it makes folders that are linked to the part in the system so we find that we don't loose any CAD or CAM information anymore. We just started using the tool module and linking tools to parts which has been helpful to be...

Cons

The learning curve... There is so much here that some of the shop floor guys took a bit to get it figured out and how everything talks to each other. One other thing I like least about it is that it is hard to tell how many hours are available for a machining center in a certain time frame. While it lines employees up well, it doesn't give schedulers a lot to work with.

Vendor response

Hi Tim, Thank you so much for this thoughtful review. It thrills us to know that ProShop has helped you get more efficient on the shop floor, organize all your files, etc. We'll reach out to you for some training on the schedule. There are some good tools for that, but we're always eager to get feedback on how we can make it better and incorporate your ideas. Thanks again and have a great 2020! The ProShop Team

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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If there is a superhero for software, Proshop is it!

Reviewed 2 years ago

Proshop has empowered management and employees to take control of our open order backlog and have visibility on capacity and to aid in the identification and resolution of bottlenecks in the manufacturing process. In the last two months our past due orders has decreased by 31%! We are well on our way to having on-time delivery in the 90th percentile in the near future.

Pros

Proshop gives substantial visibility and management of open orders, scheduling, time management, machining capacity and full visibility and control over profit margins. The software has many other features that set a company up for success such as training, quality control, time management, inventory management, ability to eliminate tribal knowledge and so many more. The organization of the software is simple and easy to use. I also love that the company is still small enough that you know everyone. You get to know and work with the same guys that you started with post implementation.

Cons

For the most part Proshop is very easy to learn and is user friendly, however, there are some of the advanced features that require some specific training and knowledge to fully understand. You learn all that in time. With that said, Proshop has a training and support ticket system that is exceptional and they are always there to help.

Vendor response

Hi Holly, We can't thank you enough for this review! Wow! This is what our team strives for by building ProShop and helping support our clients to do great things in their company. We're so glad that ProShop has helped with your on-time performance and so much more. It's been a pleasure to work with you and your team. Keep up the great work. Thanks again, The ProShop Team

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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ProShop has been a game changer for our shop!

Reviewed 2 years ago

We purchased a well-established, long running shop with a great regional reputation…with plans to grow. One hurdle in the way was the 20 year old homegrown “ERP”. Don’t get me wrong, it served the shop very well for a long time, but it was tired, cumbersome and built on a platform no longer supported. I came from an IT background many years ago, specifically integrating various solutions into manufacturing ERP systems and I immediately began researching all the options on the market. Fortunately, I came across ProShop, headed to IMTS to meet with their crew and came home knowing what choice I was making. The results? Completely exceeded our expectations.

Pros

From the Sales modules making our estimating and quoting process much faster and trackable allowing us to win more jobs, to the tracking of orders and schedules, to the actual running of jobs. My management team alone is saving 40+ hours weekly simply having important information available at their finger tips to make decisions quickly and confidently. Knowing what jobs are running when, our purchasing...

Cons

None. My biggest hesitation was rolling out a paperless system to our team. The ProShop team made the entire process so easy! We immediately began online training, got ProShop onsite and were going live in no time at all.

Vendor response

Mike, We can't thank you enough for this amazing review!!! It's been a lot of fun working with you as you jump headfirst into shop ownership. We're glad that you love ProShop so much, and it's helping you grow the company. We also are grateful to call you a friend and partner. Keep up the great work at Hill and we look forward to seeing what you build it into! Cheers, The ProShop Team

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  • Likelihood to recommend10/10

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Great product. Great people. Great value.

Reviewed 3 years ago

Control of my business. Peace of mind. Foundation for expansion. Insight into where we are making or losing money. Reduced ISO workload.

Pros

Proshop has lots of great features and I am exceptionally pleased with almost all of it. The things that I like the most are scope, reliability, IT burden, and visibility. The scope of Proshop is amazing. It handles your document control for quality systems, including procedures and manual. It handles COCs, prints, revision control, inspection data, fixture location, tool management, etc. One...

Cons

There isn't much that I don't like. The software is perfect for repeat or production work, but is not quite as friendly for small job shop jobs. We use it for that successfully as we still do that type of work, but it isn't quite as good for that. There are some areas in the interface that could be cleaned up and the proper usage of all fields and features could be more clear. That's about it.

Vendor response

Hi David, Thank you for the thoughtful and thorough review. We know going from your homemade paper system to ProShop was a big move for you guys. You've done great and we've enjoyed working with you along the way. It's great to hear how those things have improved Faircloth. Thanks for the feedback about making ProShop easier for small job shop work. We're constantly working to improve ProShop and make it even faster and easier to use for any type of job. Your feedback is invaluable to that process. Thanks again!

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  • Customer support
  • Likelihood to recommend10/10

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ProShop is Truly Superb, WAY more than an ERP Package, Nothing else even comes close! Value++

Reviewed 3 years ago

I learned a great deal more about how the entire company gets things done.

Pros

So much information with such little effort. Once you understand how the software propagates your data everyone everywhere across your facility has live up to the minute data. We're talking paperless! All your data is current, Live scheduling, perfect history tracking, it's also a time clock system. You get live feedback on how your progress is currently at all stages of production. Every department...

Cons

If you are not use to a data driven system it can take a bit to learn but it's well worth it. You'll find things go much smoother.

Vendor response

Thanks for your great review Luc! It's been a pleasure working with a true professional like you who really gets the big picture. Having a veteran machinist, programmer, former shop owner, like yourself believe so strongly in our mission with ProShop, makes us feel like we're on the right track. Thank you!

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  • Likelihood to recommend10/10

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ProShop allows you to focus making product

Reviewed 4 years ago

ProShop is an excellent tool that allows us to build all of our processes into one consolidated package. It handles everything: customer contact and quotes, project management, work floor instructions, all QMS requirements all the way through shipping the product. It's all there, all traceable and all paperless. ProShop has given us great features for managing schedules, inventory, equipment and...

Pros

Ease of use, paperless, it does everything.

Cons

No cons were added to this review

Vendor response

Wow Brian! Thanks for the great review and feedback. You've been a pleasure to work with. We look forward to supporting you guys in the future!

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  • Likelihood to recommend10/10

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I have used ProShop daily at work for over 13 years. It is an amazingly powerful tool.

Reviewed 3 years ago

The ability to excel at my job, because of having access to so much current and accurate data.

Pros

As a Quality Technician, I like how easy it is to set up and access data. I have used it to maintain the calibration of over 1500 pieces of inspection equipment, monitor shelf life product, train employees on the use of inspection equipment and document their proficiency, and define and document specific inspection methods. I have been through many Customer, ISO and AS audits, and ProShop's ease...

Cons

There may be too many different ways to do the same thing, some of which use the auto fill feature and some that do not.

Vendor response

Wow Leena!! Thank you for this amazingly thoughtful review. We're so glad that you get to keep using ProShop at your new job as well. It's been a real pleasure for us to work with you and get great feedback from a true professional like yourself. You have helped make ProShop better.

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  • Likelihood to recommend10/10

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A game changing software from a great team!

Reviewed 2 years ago

Using ProShop for any amount of time you can tell the software was born out a real shop. Talking with the team at Adion gives you even more confidence that they have been in your shoes before and it makes the support truly second to none.

Pros

ProShop has been a game changer for us. We were moving away from 35+ years of a paper copy centric system and magnetic job board and we haven't looked back. We now know we have all of the part information in one place and all of that relevant info is making it to floor. We are much more confident when estimating cost and lead time, and watching the work move though the shop in real time ensures we...

Cons

Occasionally our specific company needs may follow a slightly different work work path as Proshop. Almost always however the team at Adion is able to help come up with a way to make it work for our application and they have a great feature request system for making suggestions.

Vendor response

Hey Bryce, Thank you so much for the great review! It's been an honor and pleasure to work with you and your team. Your dediction to continuous improvment and having a world class operation is inspiring for us. Great work on the progress you've made, and we look forward to partnering with you for many years to come.

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  • Ease of use
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  • Likelihood to recommend9/10

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The support behind Proshop is phenomenal.

Reviewed 3 years ago

The number one thing that ProShop has helped our shop do is to make Employees MORE self-sufficient. Instead of asking questions up the chain of command, and involving everyone in a decision making process, employees have all the information available to them to do what is needed on their own, and have confidence that they are doing it correctly. We have realized higher throughput with ProShop, which in turn is reducing our overhead and making us more competitive.

Pros

The thing I like the most about proshop is that it covers all the bases and then some. Right now, our shop does not have a dedicated sales team, but when it does, Proshop will support it. Same goes with inspection, shipping, accounting, and of course every task you could ever think of on the shop floor. Better yet is the fact that if you choose NOT to use certain features of Proshop, it does not cripple the shops functionality. It is not an All or Nothing ERP, meaning that you can take the time needed to grow into it without killing your throughput during the learning curve.

Cons

I think that the multi-layer assembly quoting could use some work. Adding the ability to pull multi-tiered price-breaks for a high number of purchased parts in complex assemblies is an area that needs improvement. On day-to-day Job shop projects, I would find it hard to dig out a weakness in ProShop.

Vendor response

Thanks for the enthusiastic and thoughtful review. It's great to hear how ProShop is helping your company grow and be more competitive. We love to hear how ProShop has helped your employees be more self-sufficient! That's what it's all about. Thank you for the feedback about multi-tiered price breaks! We couldn't agree more. That is very high on our list as a new feature and should be in place soon. Keep the feedback coming!

Overall Rating
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  • Likelihood to recommend10/10

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Software for small business that THINK BIG

Reviewed 2 years ago

Proshop is so easy to work with. It is truly a new partnership.

Pros

This software can manage data anywhere.

Cons

There is nothing that I like least about this software.

Vendor response

Linda, It's been a pleasure to work with you and your team. You guys have a great company that is only getting better with your new lean ProShop processes, AS9100 certification, and more. We're honored to have you choose us as your partner. The ProShop Team!

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  • Likelihood to recommend10/10

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Data Driven Decisions

Reviewed 2 years ago

Our experience is that ProShop has exposed, with real data, assumptions we have made in the past were wrong and allowed us to make the changes to improve quoting, processes and profitability. The software allows us to make this happen but it the support and advice from the ProShop personal that gave us the direction and assistance to put the system in place.

Pros

ProShop brings all your data together in one application, allowing a real time view of every aspect of your operations. It allows pro-active management, it allows real-time analysis of the progress and performance against the original plan. Having this ability, allows corrective actions to be taken and small issues do not become large expensive ones. This system is paperless gathering everything from Time Clocking to preventative maintenance schedules in one package. It allows the inputs you have been collecting in the past, by various methods, to become a database to drive decisions.

Cons

That we did not have ProShop 5 years ago!

Vendor response

Peter, Thank you so much for this thoughtful review! It's truly been our pleasure to work with you and your team. We're so thrilled that ProShop is providing you with these benefits and insights to improve the company. We look forward to supporting Noble for years to come. Thanks, The ProShop team

Overall Rating
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  • Ease of use
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  • Likelihood to recommend10/10

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Powerful Software

Reviewed 3 days ago

ProShop has helped with profitability as well as OTD. We went from 76% OTD in early 2019 and 4 months later we reached 99.8% OTD and have maintained it ever since. This has opened more doors and opportunities for more work and new customers. Which means growth. This software made it possible.

Pros

I really love this software. It is designed to be a paperless system which makes record keeping much easier. Very user friendly to navigate through. It is Internet based so you can upload pictures and videos to a specific job or operation. Job costing works live all throughout the process. Machine efficiency, utilization and indirect time are very easy to track. Very easy to create your own search query and pull very specific reports that may be unique to your business. It goes on and on.

Cons

The scheduling function was a little cumbersome to use. It was difficult to re-arrange for the order desired. However, the latest upgrade corrected this problem and now has a drag and drop function that makes this process much easier and streamlined.

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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long time ProShop user

Reviewed 4 years ago

I have been running ProShop for 4.5-yrs and have come to depend on it as much as any other asset in my business. ProShop significantly reduces time consumption in all aspects of manufacturing management from quoting to planning to purchasing and on through all needs of machine shop operations. Because this system is web based it can easily be access from any computer/tablet in the business. There...

Pros

Easy access to every piece of information in your business instantaneously. No need to hunt through filling cabinets, searching for a print from last year that had a note on it that you need. Within just a few seconds you can pull up any job you have ran and all information about that job is right where you left it.

Cons

none.

Vendor response

Thanks Joe!!! Really appreciate the review. It's been a pleasure working with Pearce Design for all these years.

Overall Rating
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  • Likelihood to recommend10/10

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Small shop, Large Vision

Reviewed 2 years ago

Lost work orders are a thing of the past. The ability to work thru different portions of the software thru with just a click away. They are helping our company to a PRO!

Pros

With this software, we are performing proactive responses and communicating more precisely, which saves time. Working thru the software is so easy and smooth. We can do more with less staff.

Cons

Too much information. With any new software change, there is a learning curve. It takes some some to adjust.

Vendor response

Susan, It's been amazing to see the transformation you guys have made with ProShop. So much less overhead, faster job processing with shorter lead times, and all the improvements you've made with your QMS and going for AS9100 certification. We appreciate you and your business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great System!

Reviewed 9 months ago

Been a very positive experience! They are always super helpful if you ever have questions or are stuck on something, they will take the time to work with you through issues and will call or video chat and follow up to make sure everything is running smoothly. Everyone is very professional and open!

Pros

Very user friendly, very easy to fix any mistakes since all the boxes are text boxes that can be edited. I like the info boxes all throughout that help explain and go into details about things if you aren't sure what they are or what they might do.

Cons

Can be slightly overwhelming initially when using it but after a little bit it all starts making more and more sense.

Vendor response

Hey Spencer, Thank you very much for this review. We're so glad you guys have had a great experience and you find ProShop easy to use! Providing great support is really important to us, so our team will be excited to hear your feedback. Thanks! The ProShop Team

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