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RepairQ Logo
RepairQ

Web-based POS and management software for repair shops

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RepairQ Pricing, Features, Reviews and Alternatives

RepairQ product overview

Price starts from

75

Per month

Per Feature

What is RepairQ?

A comprehensive point of sale, repair tracking, and business management solution developed for the retail repair industry.

Key benefits of using RepairQ

  • Customer devices can be purchased for refurbishment and resale, with users able to capture waivers, refurbish purchased items, track state-mandated hold times, measure the actual cost of goods, and calculate profit when reselling.

  • For device repairs, users can track customers, technicians, devices, parts, labor, and order resolutions, reworks, and turnaround times, with technician and team performance reporting, and insights into service profitability.

  • Real-time reporting allows users to track account health, and users can apply payments to invoices, record payments as credit for future use, and send payment reminders for outstanding balances.

  • Inventory and parts can be tracked across the business, with users able to manage serialized stock and track multiple suppliers by SKU, view SKUs requiring reordering, manage purchasing and receiving, track RMA items, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    Phone Support

    Training options

    Videos
    Live Online
    In Person
    Documentation
    Webinars

    RepairQ pricing information

    Value for money

    4.5

    /5

    17

    Starting from

    75

    Per month

    Per Feature

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    RepairQ features

    Functionality

    4.2

    /5

    17

    Total features

    63

    11 categories

    Most valued features by users

    Alerts/Notifications
    Reporting/Analytics
    Customizable Reports
    Inventory Management
    Access Controls/Permissions
    Real Time Reporting
    Contact Management
    Marketing Automation

    RepairQ users reviews

    Overall Rating

    4.6

    /5

    17

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.47/10
    Rating distribution

    5

    4

    3

    2

    1

    12

    4

    0

    1

    0

    Pros
    The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

    JJ

    Jeffrey J.

    It has very easy to use inventory management. There are plenty of great integrations, like qz, and options for payment solutions.

    MC

    Matthew C.

    Overall experience has been wonderful, this software is easy to use and quick. I have not had any issues using this software at all.

    MG

    MiKayla G.

    Cons
    I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay.

    JJ

    Jeffrey J.

    This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level.

    JJ

    Jeffrey J.

    It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it.
    AvatarImg

    Ben S.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

    Reviewed 3 years ago

    Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

    Pros

    Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

    Cons

    Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    RepairQ review

    Reviewed 3 years ago

    Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

    Pros

    - Very user friendly and easy to implement in a growing organization. - fantastic ticketing system - great workflow of inventory functions - customer service and support is world-class - Updates and new features at such a fast-pace is greatly welcomed

    Cons

    - Ability to have more control over settings, making things mandatory as we see fit - need better French support, not just customer facing language. - Need ability to create "hierarchy" system for national companies (for regional settings, and reporting) - Ability to organize alerts and have users "acknowledge" alerts - Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed) - Would appreciate if the you could take payment on all computers using the same VCT but not crucial

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Frustrating in every aspect

    Reviewed 4 years ago
    Pros

    RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.

    Cons

    Glitches, poor UI, and more glitches. Some Examples: First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket. Second, inventory searching for attaching parts to...

    Vendor response

    Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Easy to use

    Reviewed 3 years ago

    Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

    Pros

    Easy of use. QPOP is great with customized forms and forward facing information.

    Cons

    I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

    Vendor response

    Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great investment to my business!

    Reviewed a year ago
    Pros

    This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing! it makes it easy and fast for the customers to see their total and sign any waivers I need them to.

    Cons

    I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items.

    Vendor response

    Hi Elsa, thank you for sharing your experience with RepairQ! We are so glad to have you as a customer. I'm sorry to hear you've experienced some issues using our app on your phone. Generally our application is best used on a tablet or desktop, however we are hoping to release improvements to mobile soon. There may be several reasons for the mobile browser and integration issues you reported, but I'd love to get to the bottom of it for you! Next time you call into support, please ask for Renee and reference this ticket 57184 and we'll review it with you. Thank you again for your business!

    RepairQ FAQs and common questions

    Q. What type of pricing plans does RepairQ offer?

    RepairQ has the following pricing plans:
    Starting from: $75.00/month
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of RepairQ?

    RepairQ has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does RepairQ support?

    RepairQ supports the following languages:
    English, French, Spanish


    Q. Does RepairQ offer an API?

    No, RepairQ does not have an API available.


    Q. What other apps does RepairQ integrate with?

    RepairQ integrates with the following applications:
    Zapier, Listen360, Quickbooks Online, Heartland Payment Processing


    Q. What level of support does RepairQ offer?

    RepairQ offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

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