RepairQ Pricing, Features, Reviews & Comparison of Alternatives

RepairQ

End-to-end Business Management Solution for Retail Repair

4.46/5 (13 reviews)

RepairQ overview

What is RepairQ?

RepairQ is a cloud-based retail management software (RMS) for any business that supports sales, repair, and/or refurbishments of any item, offering tools for managing sales, purchasing, inventory, repair tracking, and more. Users can sell and trade new, used, and refurbished devices and other inventory items, and process customer trade-ins for retail, services, cash, or store credit. Repairs can be monitored with parts, labor, and turnaround time tracking. Customers can be invoiced for products and services, payments processed, and reminders sent out for unpaid balances. Costs, technician, and team performance, and profitability can be analyzed through a range of standard and advanced reports.

Beyond the base features, RepairQ offers a wide variety of integrations with parts and supply vendors, protection plan fulfillment, expanded customer engagement tools, online reputation management, and payment processing. We offer every tool you might possibly need to start repairing cell phones, guns, bicycles, saxophones, or computers. If you can repair it, we can help you manage it.
repairq.io

Pricing

Starting from
$37/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 5 other markets, Europe, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, French, Spanish
RepairQ screenshot: A range of standard and advanced reports can be generatedRepairQ | Cellphone Repair SoftwareRepairQ screenshot: Users can track and manage inventory and partsRepairQ screenshot: The Qpop point of sale (POS) app enables users to capture customer signatures and process paymentsRepairQ screenshot: Credit card payments can be processed and tracked

RepairQ reviews

Excellent
8

Very good
4

Average
0
Poor
1

Terrible
0
Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.3
  4.5
Alicia Wiggin

Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System

Used daily for 2+ years
Reviewed 2019-04-23
Review Source: Capterra

Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so.

Pros
Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community.

Cons
Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

RepairQ review

Used daily for 2+ years
Reviewed 2019-02-18
Review Source: Capterra

Overall, RepairQ is the best POS system available on the market, by far! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work!! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :)

Pros
- Very user friendly and easy to implement in a growing organization. - fantastic ticketing system - great workflow of inventory functions - customer service and support is world-class - Updates and new features at such a fast-pace is greatly welcomed

Cons
- Ability to have more control over settings, making things mandatory as we see fit - need better French support, not just customer facing language. - Need ability to create "hierarchy" system for national companies (for regional settings, and reporting) - Ability to organize alerts and have users "acknowledge" alerts - Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed) - Would appreciate if the you could take payment on all computers using the same VCT but not crucial

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ben Schafer

Frustrating in every aspect

Used weekly for 1-2 years
Reviewed 2018-08-21
Review Source: Capterra

Pros
RepairQ is relatively feature rich. Most of what you want you can accomplish in a repair ticketing software. A few inventory related things are slightly funky but once you get used to it can do most of what you want.

Cons
Glitches, poor UI, and more glitches. Some Examples: First, RepairQ is web based and as such frequently slows down to hilarious levels due to their poor hosting. Have a customer come in and you need to look at their ticket? RepairQ has your back and will make an incredibly long awkward silence while you login and try to search for their ticket. Second, inventory searching for attaching parts to tickets is very glitchy. You can type the SKU name, description or even the serial number in and it will start the little search spinning icon before deleting half of what you just typed in and saying nothing exists. It is incredibly infuriating having to type something in 6 times before it finally comes up because RepairQ deletes half your work. It feels like you are constantly fighting it. Third, thought this might be more related to our exact setup more than others, there are glaring security issues that have been brought up and have not been fixed despite responsible reporting.

Response from ServiceCentral Technologies


Hi Ben, according to our records, you may have been using a unique version of our software severals years ago and for a short period of time. It's possible that some of your experience was due to your particular situation, never the less, it's unfortunate that you did not have a great experience with RepairQ. Our products team is always interested in user feedback and constructive recommendations. If you're ever interested in sharing more details about your experience and suggestions with our team, please reach out to us by phone and as for James in the Products Team!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Jeffrey Jewell

Easy to use

Used daily for 1-2 years
Reviewed 2019-02-15
Review Source: Capterra

Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features.

Pros
Easy of use. QPOP is great with customized forms and forward facing information.

Cons
I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed.

Response from ServiceCentral Technologies


Jeffrey, thank you so much for your feedback! I'm glad to hear you've found our software simple to use for your business and enjoy our unique point of purchase tablet app, Qpop! Regarding your comments, we are pursuing several new features this year for invoicing and absolutely agree that payments online is important. We don't have a timeline yet, but it is on the list. Regarding how items like invoices show in a queue, we have a great new feature coming in the next few months that will allow you to customize views of many common queues and lists. If you have other ideas or feedback, please feel free to contact us directly through email or phone and ask for James on the Product Team. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sam Marcos

An honest opinion

Used daily for 2+ years
Reviewed 2019-02-18
Review Source: Capterra

We love it.

Pros
It is powerful for inventory management.

Cons
The user interface is clunky, it could be more colorful or more exciting. There is no support for iPad/iPhone/Android.

Response from ServiceCentral Technologies


Sam, thanks for your honest feedback of RepairQ :) We're glad you love it but understand you have some ideas for how we can make it even better, especially our user interface and use on mobile devices. We believe there are several improvements we can make to streamline the user experience this year, but would love more specific feedback from you too. If you'd like, please feel free to reach out to us by email or phone and ask for James in the Products Team if you'd like to offer more suggestions. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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RepairQ pricing

Starting from
$37/month
Pricing options
Free trial
Subscription
View Pricing Plans

Essential - $37 Per Location | Billed in USD Monthly
Advanced - $62 Per Location | Billed in USD Monthly
Professional - $75 Per Location | Billed in USD Monthly

RepairQ features

Automatic Notifications
Customizable Reporting
Inventory Management
Inventory Tracking
Real Time Reporting

API (650 other apps)
Activity Dashboard (547 other apps)
Activity Tracking (322 other apps)
Audit Trail (306 other apps)
Auditing (351 other apps)
Billing & Invoicing (290 other apps)
Compliance Management (367 other apps)
Data Import/Export (379 other apps)
Document Management (298 other apps)
Document Storage (304 other apps)
Monitoring (291 other apps)
Real Time Data (331 other apps)
Reporting & Statistics (497 other apps)
Third Party Integration (405 other apps)
Workflow Management (405 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for RepairQ

Key features of RepairQ

  • Point of sale (POS)
  • Customer relationship management (CRM)
  • Parts & inventory management
  • Supplier catalog upload
  • Integrated ordering
  • Custom reporting
  • Accounting journals
  • Multi-item bundles
  • Payment processing
  • Signature capture
  • Customer trade-ins
  • Store credit
  • Repair & service tracking
  • Performance tracking
  • Real-time reporting
  • Payment reminders
  • Billable hours tracking
  • Business intelligence
  • Employee roles & permissions
  • Automatic notifications
  • Drip marketing campaigns
  • Customer loyalty programs
  • Standard & advanced business intelligence (BI) reports
  • Integrated supplier catalogs
  • Repair ticket tracking
View All Features

Benefits

Customer devices can be purchased for refurbishment and resale, with users able to capture waivers, refurbish purchased items, track state-mandated hold times, measure the actual cost of goods, and calculate profit when reselling.

For device repairs, users can track customers, technicians, devices, parts, labor, and order resolutions, reworks, and turnaround times, with technician and team performance reporting, and insights into service profitability.

Real-time reporting allows users to track account health, and users can apply payments to invoices, record payments as credit for future use, and send payment reminders for outstanding balances.

Inventory and parts can be tracked across the business, with users able to manage serialized stock and track multiple suppliers by SKU, view SKUs requiring reordering, manage purchasing and receiving, track RMA items, and more.