App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Salesforce Service Cloud Logo

Salesforce Service Cloud

4.4
(750)

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Customer Service & Field Service Management Solutions

(30)

Salesforce Service Cloud Alternatives & Competitors

Top 8 free alternatives

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Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Salesforce Service Cloud logo

128

182

198

features in common

128

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(750)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Lead Management

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2
Salesforce Service Cloud logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Salesforce Service Cloud logo

124

179

198

features in common

124

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Email Templates

    5.0

  • Change Management

    5.0

  • Video Conferencing

    5.0

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(750)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Lead Management

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.5

Salesforce Service Cloud logo
4.2

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.