ServiceMax Reviews

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with. Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians. These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern. Before, this tracking was done manually via a spreadsheet and audits on this process were poor. I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance. This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.Overall the software does what its intended to do. It allows our Field Service Technicians better visibility to their workload and a one stop shop for completing service reports, ordering spare parts, visibility for upcoming preventive maintenance visits, a heads up on instrument technical updates, etc. It also provides dispatchers and Service Managers with the information necessary to realign jobs and stay on top of the day to day. From a support standpoint, I find the system is fairly easy to learn and setup. There is a learning curve to getting started but the documentation is great and the SM community is fantastic.

Read the full review

All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall. Although a little time consuming, once the set up is complete. The 'SFM' driven process flow means the users will be able to complete the required information not just in a service flow, but any that the business requires. Worked very well with some employees who were forgetting certain entry points or attempting to skip points in the process.

Read the full review

Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating.I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them.

Read the full review

All the service activity is managed on Servicemax , with integration to the ERP. Both direct employees and partners are reporting only in Servicemax The flexibility and ease of configuration of the screens and processes , per the organization logic, is great. Can make big changes in short time. Partners (community) platform is great and made a big change in our org.

Read the full review

For us the parts inventory control is hugely important. We also use the system to track our depot and field service calls to insure that our financial department has the information they need to create invoices and for FDA tracking/reporting needs.

Read the full review

ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here.Full-service suite for the field service industry.

Read the full review

ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications.Mobile Apps. Real time and Offline capabilities. Best field service app on Salesforce.

Read the full review

Being built on Salesforce platform means there's lots of developers available to customize the solution

Read the full review

Easy to configure and easy to customize on top of standard behavior. Lot knowledge base is available for use.

Read the full review

Good software. Large learning curve, but once you get through that it's capabilities are large. Very powerful. Holds all the information that you could possibly want it to hold. Pretty straight forward.

Read the full review

its a must for servicing field customers in efficient waygive a strong control on your field activities, parts and services at the end this will make your customers more satisfied

Read the full review

Easy to generate Contracts, maintenance of Products and history tractability. Easy to use and gives Users good experience with Covered Products and Contracts.

Read the full review

I like that all our customer contact and service information is in one place. If I need to find something that was communicated to the customer, it's there.

Read the full review

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Read the full review

We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding what we wanted, rather than starting with the well thought out ServiceMax approach. Another thing I can highly recommend is the ServiceMax professional service group. They were completely competent and a huge value over trying to do the implementation our selves or with independent consultants. Best of all, they were fun to work with and no matter how many surprises came up during the implementation, they had professional approach the problem and often handled our request during the meeting we were discussing the problem. I know my company really appreciates the great work by ServiceMax. If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Read the full review

Drive innovation Improve business process agility Improve business process outcomes Improve customer relations/serviceThe tool has rich functionality for scheduling, dispathing and managing work order workflows. The mobile and offline application feature is great to drive adoption with the users in the field.

Read the full review

Intuitive design, mobile functionality, ease of use, streamline dispatching and service documentation capabilities. The relationship ServiceMax maintains with the customer after implementation.

Read the full review

We used this product for many years as a dispatching software for our roofing company. We used it internally to schedule appts and also to manage our custom objects in Salesforce. Ultimately we outgrew it and were able to find a better, cheaper solution.the look of the dispatch console for scheduling

Read the full review

Cloud-based. Backed by salesforce with great support team.

Read the full review

The program is completely customizable to match my companies/customers exact needs. After three weeks of training, we were able to deploy it company wide. The program is completely customizable to match my companies/customers exact needs. The support that ServiceMax provides is also amazing. They respond quickly and will walk you through whatever you need step by step. I'd strongly recommend it to anyone in the service business that is looking to streamline their business and get a leg up on the competition.

Read the full review

The ease of use, mobile workers have instant access, reporting.

Read the full review

Exercise the brain cells and learn a another programming platform.It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Read the full review

ServiceMax Express is exactly what we needed to gain control of our service department. We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic! They took the time and interest to LISTEN to what our needs were and took all the appropriate notes and visuals necessary to implement a design that worked perfectly for what our business needs required. In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product!

Read the full review

The support and professional services staff for ServiceMax is awesome. They are quick to respond to customer needs and don't leave us struggling on our own. When they say they want customer success, they really mean it.Support and professional services

Read the full review

They will get you the people or temporary services you will need in order to get your work done. With app and website to choose from thousands of technicians in big cities to small remote areas, you can easily find someone to handle all your tech support or warranty service needs.

Read the full review