ServiceMax Reviews - Pros & Cons, Ratings & more

Kickserv

Commusoft

ServiceWorks

ServiceMax is the field service  and asset management solution for hundreds of companies worldwide. The software is a complete suite of field service and asset management applications including scheduling & workforce optimization, installed base, contract management, inventory management and more.

ServiceMax

Android

Web-based

Windows

iPad

iPhone

Technical Manager / Software Quality

I think ServiceMax was a good choice for us. ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.

In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product.

Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. Recently we had the need for tracking specific tools used by our Technicians.

We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic.

Service Director

It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead.

Salesforce Owner

The only real negative point to Servicemax is the resource hunger.

Vice President

It has been a horrible experience and a lot of their tenured leaders have left over the past couple months.

If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.

Before, this tracking was done manually via a spreadsheet and audits on this process were poor.

Data Quality Professional

It is an amazing product. Invest the time and money to have your org setup by the SerivceMax team and make sure to pay for the premium support services.

We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

Perfect for our Field Service Engineers

I have a total of 3 years experience in Servicemax

Best Tool for Field service Operations

It has been a horrible experience and a lot of their tenured leaders have left over the past couple months. 

ServiceMax - Really? Isn't it Time to Give Up?

ServiceMax fair review 

I think ServiceMax was a good choice for us.   ServiceMax has by far one of the best customer support systems I have had the pleasure of dealing with.  Everyone at ServiceMax seems to be extremely knowledgeable and always happy to help or find the right person to help. 

Recently we had the need for tracking specific tools used by our Technicians.  These Tools require calibration on a specific intervals and using a tool outside of its calibration expiration is a a regulatory concern.  Before, this tracking was done manually via a spreadsheet and audits on this process were poor.  I was able to build custom objects in Salesforce and then leverage ServiceMax to create the functionality that allows our Service Center to easily manage the Tool Calibration process and improve regulatory compliance.   This included automatic notifications when tools were due for calibration, when tools ship to and from our Service Center and the ability for Technicians to view, receive and ship Service tools from the ServiceMax mobile application.

ServiceMax Review

My Servicemax Review

All the service activity is managed on Servicemax , with integration to the ERP.
Both direct employees and partners are reporting only in Servicemax 


Flexible and easy 

All in all its a good product. But when it comes to trying to back out or remove the package from Salesforce it's not a straight forward one click uninstall. 

Ran the service business quite nicely

Highly Customizable Has Pros and Cons

Drive innovation
Improve business process agility
Improve business process outcomes
Improve customer relations/service

ServiceMax Tranforms The Field Service Experience

Tech support is phenomenal, they are always willing to address issues, and are  always polite despite frustrations.  This is a good program for those who often work remotely.

(Former User) ServiceMax will cost you more to access features.

Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating.

Very user friendly and the options for data management is good

ServiceMax has helped us to keep our parts inventory accurate and track our customer experience

ServiceMax believes in the importance of getting the right person and the right parts to the right place on time.  They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads.  It is a great product.  They have been purchased by GE.  I'm interested to see where they go from here.

ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications.

Best Software for Field Service on Salesforce Ecosystem

Servicemax is one of the top most Field service engineering application which we can install and use

Good software. Large learning curve, but once you get through that it's capabilities are large. 

Lots of clicking

Exercise the brain cells and learn a another programming platform.

Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers.

Best tool for Product Contacts and Service

its a must for servicing field customers in efficient way

Field Service is more productive

We used this product for many years as a dispatching software for our roofing company.  We used it internally to schedule appts and also to manage our custom objects in Salesforce.  Ultimately we outgrew it and were able to find a better, cheaper solution.

Dispatching Software

We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding what we wanted, rather than starting with the well thought out ServiceMax approach.

Another thing I can highly recommend is the ServiceMax professional service group. They were completely competent and a huge value over trying to do the implementation our selves or with independent consultants. Best of all, they were fun to work with and no matter how many surprises came up during the implementation, they had professional approach the problem and often handled our request during the meeting we were discussing the problem. I know my company really appreciates the great work by ServiceMax. If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Just Had a Great ServiceMax Implementation

ServiceMax Suite

Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing.

ServiceMax Reviews (2025)

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