ServiceMax Reviews

ServiceMax

Imagine Flawless Field Service

4.27/5 (33 reviews)

Lori Walz

Very user friendly and the options for data management is good

Used daily for 2+ years
Reviewed 2018-07-17
Review Source: Capterra

Much more efficient service data entry and therefore quicker invoicing to the customer. Better access to reporting and real time updating.I have always been happy with the great support, they are quick to respond back and always get all issues resolved in a timely manner and are patient when you are not sure what they are wanting you to do. I also like the how efficient it is to enter work orders and make adjustments to them.

Read the full review


ServiceMax

Imagine Flawless Field Service

Ronald Carr

ServiceMax has helped us to keep our parts inventory accurate and track our customer experience

Used daily for 2+ years
Reviewed 2018-07-18
Review Source: Capterra

For us the parts inventory control is hugely important. We also use the system to track our depot and field service calls to insure that our financial department has the information they need to create invoices and for FDA tracking/reporting needs.

Read the full review


ServiceMax

Imagine Flawless Field Service

Desirae Szloboda

ServiceMax

Used daily for 1-2 years
Reviewed 2017-02-11
Review Source: Software Advice

ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here.Full-service suite for the field service industry.

Read the full review


ServiceMax

Imagine Flawless Field Service

Naveen Vasu

Best Software for Field Service on Salesforce Ecosystem

Used daily for 2+ years
Reviewed 2016-10-24
Review Source: Capterra

ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications.Mobile Apps. Real time and Offline capabilities. Best field service app on Salesforce.

Read the full review


ServiceMax

Imagine Flawless Field Service

Anthony Paganini

Highly Customizable Has Pros and Cons

Used daily for 2+ years
Reviewed 2018-05-27
Review Source: Capterra

Being built on Salesforce platform means there's lots of developers available to customize the solution

Read the full review


ServiceMax

Imagine Flawless Field Service

Mahesh Devarasetti

Servicemax is one of the top most Field service engineering application which we can install and use

Used daily for 2+ years
Reviewed 2018-02-27
Review Source: Capterra

Easy to configure and easy to customize on top of standard behavior. Lot knowledge base is available for use.

Read the full review


ServiceMax

Imagine Flawless Field Service

Andrei Herrera

Lots of clicking

Used daily for 1-2 years
Reviewed 2017-07-21
Review Source: Software Advice

Good software. Large learning curve, but once you get through that it's capabilities are large. Very powerful. Holds all the information that you could possibly want it to hold. Pretty straight forward.

Read the full review


ServiceMax

Imagine Flawless Field Service

Frankie Alford

Service Max add on for Salesforce seems to be a Lambrghini, but it takes a multitude of engineers.

Used daily for 6-12 months
Reviewed 2017-05-17
Review Source: Capterra

Exercise the brain cells and learn a another programming platform.It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.

Read the full review


ServiceMax

Imagine Flawless Field Service

Pallavi Tammana

Best tool for Product Contacts and Service

Used daily for 1-2 years
Reviewed 2017-07-21
Review Source: Capterra

Easy to generate Contracts, maintenance of Products and history tractability. Easy to use and gives Users good experience with Covered Products and Contracts.

Read the full review


ServiceMax

Imagine Flawless Field Service

Lisa Worman

ServiceMax Suite

Reviewed 2015-03-26
Review Source: Software Advice

I like that all our customer contact and service information is in one place. If I need to find something that was communicated to the customer, it's there.

Read the full review


ServiceMax

Imagine Flawless Field Service

Jill Mathias

Perfect for our Field Service Engineers

Used weekly for 2+ years
Reviewed 2018-04-02
Review Source: Capterra

So powerful for our Field Service Engineers. Tons of flexibility and they utilize the app all the time.

Read the full review


ServiceMax

Imagine Flawless Field Service

Kyle Hurlbut

Just Had a Great ServiceMax Implementation

Reviewed 2014-11-19
Review Source: Capterra

We just implemented ServiceMax, finished training, and now we are using it. It has really proved to be a benefit to us. We were about to do a custom enhancement of Salesforce and we are so glad we decided to use the ServiceMax package instead. Although the product is great, what really has helped up is to just have a structure to modify from. We would have had to spend a year in internal meetings deciding what we wanted, rather than starting with the well thought out ServiceMax approach. Another thing I can highly recommend is the ServiceMax professional service group. They were completely competent and a huge value over trying to do the implementation our selves or with independent consultants. Best of all, they were fun to work with and no matter how many surprises came up during the implementation, they had professional approach the problem and often handled our request during the meeting we were discussing the problem. I know my company really appreciates the great work by ServiceMax. If you need more information, I am a reference for ServiceMax but would rather not give out my email to avoid spam.

Read the full review


ServiceMax

Imagine Flawless Field Service

Anonymous

ServiceMax Tranforms The Field Service Experience

Used weekly for 1-2 years
Reviewed 2018-05-21
Review Source: Capterra

Drive innovation Improve business process agility Improve business process outcomes Improve customer relations/serviceThe tool has rich functionality for scheduling, dispathing and managing work order workflows. The mobile and offline application feature is great to drive adoption with the users in the field.

Read the full review


ServiceMax

Imagine Flawless Field Service

Steven Nava

ServiceMax - primary infrastructure Field Service improvement tool

Reviewed 2015-03-04
Review Source: Software Advice

Intuitive design, mobile functionality, ease of use, streamline dispatching and service documentation capabilities. The relationship ServiceMax maintains with the customer after implementation.

Read the full review


ServiceMax

Imagine Flawless Field Service

Jessica Gallo

Dispatching Software

Reviewed 2016-12-05
Review Source: Capterra

We used this product for many years as a dispatching software for our roofing company. We used it internally to schedule appts and also to manage our custom objects in Salesforce. Ultimately we outgrew it and were able to find a better, cheaper solution.the look of the dispatch console for scheduling

Read the full review


ServiceMax

Imagine Flawless Field Service

Barry Dowd

ServiceMax allows me to focus on my business

Reviewed 2015-03-05
Review Source: Software Advice

Cloud-based. Backed by salesforce with great support team.

Read the full review


ServiceMax

Imagine Flawless Field Service

Brian Samsa

ServiceMax Orange has been an amazing product for my small business

Reviewed 2014-12-03
Review Source: Software Advice

The program is completely customizable to match my companies/customers exact needs. After three weeks of training, we were able to deploy it company wide. The program is completely customizable to match my companies/customers exact needs. The support that ServiceMax provides is also amazing. They respond quickly and will walk you through whatever you need step by step. I'd strongly recommend it to anyone in the service business that is looking to streamline their business and get a leg up on the competition.

Read the full review


ServiceMax

Imagine Flawless Field Service

Bill Dowd

ServiceMax review

Reviewed 2015-03-26
Review Source: Software Advice

The ease of use, mobile workers have instant access, reporting.

Read the full review


ServiceMax

Imagine Flawless Field Service

Kathryn Hernandez

Excellent Product & Team of Trainers

Reviewed 2014-11-24
Review Source: Capterra

ServiceMax Express is exactly what we needed to gain control of our service department. We were able to customize this application to meet our needs so we can now track our accounts and their equipment in fashion we desire. The training team is fantastic! They took the time and interest to LISTEN to what our needs were and took all the appropriate notes and visuals necessary to implement a design that worked perfectly for what our business needs required. In addition, the onsite training was both In formable and enjoyable, as the team of trainers were very personable and fun to work with. I would highly recommend this product!

Read the full review


ServiceMax

Imagine Flawless Field Service

Bea Melnarowicz

ServeSuite

Used daily for less than 6 months
Reviewed 2017-02-27
Review Source: Software Advice

We have had a partial training and it is pretty difficult to gauge the functionality before using the product. The set up seemed unnecessarily detailed. Too early to tell.

Read the full review


ServiceMax

Imagine Flawless Field Service

Becky Lau

Great software for service

Reviewed 2016-10-06
Review Source: Capterra

The support and professional services staff for ServiceMax is awesome. They are quick to respond to customer needs and don't leave us struggling on our own. When they say they want customer success, they really mean it.Support and professional services

Read the full review


ServiceMax

Imagine Flawless Field Service

jay grast

Need a tech? part time work? ServiceMax can help

Reviewed 2016-10-07
Review Source: Capterra

They will get you the people or temporary services you will need in order to get your work done. With app and website to choose from thousands of technicians in big cities to small remote areas, you can easily find someone to handle all your tech support or warranty service needs.

Read the full review


ServiceMax

Imagine Flawless Field Service

Pallavi Tammana

Very much helpful application

Reviewed 2016-10-25
Review Source: Capterra

Its very helpful with Contract management, Product Management. It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.

Read the full review


ServiceMax

Imagine Flawless Field Service

Jerrick Lamar

These guys know what they're doing!

Reviewed 2014-11-17
Review Source: Software Advice

The application was very easy to use and train our service team on.

Read the full review


ServiceMax

Imagine Flawless Field Service

Kelly Clarke

Works well but is costly

Reviewed 2016-12-13
Review Source: Capterra

We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.

Read the full review


ServiceMax

Imagine Flawless Field Service