Pros
Easy to generate Contracts, maintenance of Products and history tractability. Easy to use and gives Users good experience with Covered Products and Contracts.
Cons
Some of the customization/configurations all locked for the User, have to implement them manually overriding the standard functionality
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Good software. Large learning curve, but once you get through that it's capabilities are large.
Pros
Very powerful. Holds all the information that you could possibly want it to hold. Pretty straight forward.
Cons
Lots of navigating needed. Too much clicking to find what you're looking for. Would be nice to see a list of navigation options per customer.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Exercise the brain cells and learn a another programming platform.
Pros
It has a plethora of useful gadgets and toys and seems to be a cradle to grave solution once you have the programmers behind you to help.
Cons
Difficult to program, Although it keeps all service tickets, There is no real way to see all the files that are attached to the Work Orders. As a maintenance department, legacy data easily accessible is what is needed for techs when they roll onto a job and equipment.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
We have had a partial training and it is pretty difficult to gauge the functionality before using the product. The set up seemed unnecessarily detailed.
ServiceMax believes in the importance of getting the right person and the right parts to the right place on time. They have created an innovative suite that helps field service technicians track their van stock, service calls and even parts and instruction manuals on their iPads. It is a great product. They have been purchased by GE. I'm interested to see where they go from here.
Pros
Full-service suite for the field service industry.
Cons
The application is intensely complex.
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ServiceMax
It is an amazing product. Invest the time and money to have your org setup by the SerivceMax team and make sure to pay for the premium support services. They have a top-notch team of consultants and tech support folks there.
Eases the process for Service team by allowing them to create Service Order, by processing Service Order.
ServiceMax's dispatch software is the best that I've used! Unfortunately, we switched to a competitive yet inferior system and I would go back to ServiceMax in a heartbeat if I could! Easy to use, easy to view, easy to train on, just easy! All the bells and whistles aren't always needed; less is more in their case and they can get the job done exactly as it needs to be.
We used it internally to schedule appointments and also to manage our custom objects in Salesforce. Management decided this was too costly, so we did end up switching to a cheaper option.
We used this product for many years as a dispatching software for our roofing company. We used it internally to schedule appts and also to manage our custom objects in Salesforce. Ultimately we outgrew it and were able to find a better, cheaper solution.
Our Alberta location had used ServiceMax for a number of years, and found that it saved a lot of time on the administrative tasks such as quoting, generating work orders, and invoicing.
Its very helpful with Contract management, Product Management. It comes with Maps to help with Geo Locations for Contracts and Products for the Service Engineers. It has lot of Builtin Process which will help the developers and Users alot.
ServiceMax is a complete field service solution. They provide iPad, Android Application with real time data and offline capabilities, which is awesome. Every one in the field service department have the latest information right in hands and which is really helpful. They are keep evolving and a great customer listeners. I love the Product they have on Salesforce. And all the applications.
They will get you the people or temporary services you will need in order to get your work done. With app and website to choose from thousands of technicians in big cities to small remote areas, you can easily find someone to handle all your tech support or warranty service needs.
Solid product As far as features. Hard to administrate due to the way enhancements are rolled out. Product can be hard to deal with if you don't stay on top of releases.
Easy to use by field service engineers. They also have a MFL and Salesforce1 app which is easy to access.
The support and professional services staff for ServiceMax is awesome. They are quick to respond to customer needs and don't leave us struggling on our own. When they say they want customer success, they really mean it.
Pros
Support and professional services
Cons
expense
Rating breakdown
Likelihood to recommend
Recommendations to others considering ServiceMax
Involve your own service staff who know the process from the beginning of implementation.
Pros
Everything I need is in one place. There are many ways to get the information you need. You can put in invoice number or address or persons name to find customer's file
Cons
Takes a lot of steps to find what you are looking for
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering ServiceMax
Try several different software packages before choosing
Pros
I like how easy ServiceMax is to use.
Cons
Can't think of anything I like least.
Rating breakdown
Likelihood to recommend
Recommendations to others considering ServiceMax
If you're not sure how to do something, if you give yourself a few minutes, it's usually easily figured out.
Pros
Very user-friendly software, clear and easy to navigate. Extremely efficient.
Cons
Has frozen during use a few times, but nothing much other than that.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering ServiceMax
I have never really run into any serious or complicated issues while using ServiceMax. Overall, I think it is a well-designed product that caters perfectly to small businesses.
Pros
Easy to use. Easy to train others how to use. It's very simple.
Cons
Sometimes can be slow. Dispatch console freezes but can be easily opened right back up.
Rating breakdown
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering ServiceMax
I recommend this product mainly because it's easy to use. I learned how to use the system within half a day.
Pros
The ease of use, mobile workers have instant access, reporting.
Cons
Dispatch console can be slow and not as user friendly as the rest of the product.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering ServiceMax
Quick learning curve and benefits to field staff to access from a mobile device.
Pros
I like that all our customer contact and service information is in one place. If I need to find something that was communicated to the customer, it's there.
Cons
At times, it can be time consuming when I went to find something specific that is connected to a specific customer especially one that has been with us for a long time and has had a fair amount of work done.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering ServiceMax
Know your needs and be able to communicate your needs so that the software company can assist in ensuring that you are set up in the most efficient and effective way for your business.
Pros
Cloud-based. Backed by salesforce with great support team.
Cons
Price. I would like to see pricing based on the modules used, but no regrets; you get what you pay for.
Rating breakdown
Time used: 2+ years
Likelihood to recommend
Recommendations to others considering ServiceMax
You get what you pay for; there are cheaper alternatives, but they are not as robust. Do your homework.
Pros
Intuitive design, mobile functionality, ease of use, streamline dispatching and service documentation capabilities. The relationship ServiceMax maintains with the customer after implementation.
Cons
The reporting functionality is solid, but it lacks some of the complex calculation capabilities used in Excel. I would like to see the reporting gravitate towards more of a BI solution.
Rating breakdown
Time used: 1-2 years
Likelihood to recommend
Recommendations to others considering ServiceMax
Insure the detail needed to run your business processes are documented and considered when evaluating a Field Service Management tool.
Pros
The program is completely customizable to match my companies/customers exact needs. After three weeks of training, we were able to deploy it company wide. The program is completely customizable to match my companies/customers exact needs. The support that ServiceMax provides is also amazing. They respond quickly and will walk you through whatever you need step by step. I'd strongly recommend it to anyone in the service business that is looking to streamline their business and get a leg up on the competition.
Cons
We haven't run into any major problems. No complaints!
Rating breakdown
Likelihood to recommend
Recommendations to others considering ServiceMax
These guys have every aspect of field service covered. If you need the full package, these guys are the way to go.
