ServiceTrade Commercial Pricing Plan & Cost Guide

ServiceTrade Commercial

Commercial field service and customer service application.

4.64/5 (247 reviews)

ServiceTrade Commercial Pricing

Starting from: $79.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Select : $79/month/technician paid annually
Premium : $119/month/technician paid annually
Enterprise : $159/month/technician paid annually

View Pricing Plans Free Trial

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ServiceTrade Commercial Pricing Reviews

Pros
  • Customer service is located here in the US, so I actually get someone that I can understand. They are super friendly and very helpful.Verified ReviewerRead the full review
  • They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.Nicholas R.Read the full review
  • There are updates on a regular basis and customer support has been great. The Quickbooks integration is nice as well.Nick W.Read the full review
Cons
  • Although a majority of your customer probably doesn't have issues with this, it has caused missed jobs and lost revenue for our location.Jeremy S.Read the full review
  • I use servicetrade to do all of our fire protection deficiency quotes. As a sales rep it's a numbers game.Billie G.Read the full review
  • Sometimes the system has some lag time and trouble uploading some of the paperwork.Ronald H.Read the full review
100%
recommended this to a friend or a colleague

19 reviewers had the following to say about ServiceTrade Commercial's pricing:

Anonymous

Great for Contractors

Used daily for free trial
Reviewed 2018-10-09
Review Source: Capterra

Pros
This software makes our feild work go much smoother. It's great for electrical contractors and allows us to streamline our feild work.

Cons
The only think I'm not a huge fan about with this software is the price. I believe it could be a bit cheaper.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Nate Ritchie

Our Most Valuable Operating Program

Used daily for less than 6 months
Reviewed 2016-11-04
Review Source: Software Advice

I know it looks like I went through the review and marked 5 stars on everything but I assure you it was intentional. The Service Trade software as allowed us to streamline our operations, consolidate mission critical operating systems and add bottom line line revenue. We've tried many platforms similar to Service Trade only to see each produce nothing but headaches and wasted money. The Service Trade support team is very responsive and have been great with creating added value features, like the customer portal. this is truly cutting edge technology that we use to ensure our operation remains efficient and profitable. Also, the customer driven features (customer portal, quoting/invoicing, integrated pics, etc) are used as marketing tools allowing us to further separate ourselves from the competition and increasing our margins by being able to "sell" that added value. A+ product

Pros
- Efficient - Extremely Customer Friendly - Marketable - Ease of Use - Constantly Evolving with Valuable Features - Short Learning Curve for Field Personal - Ability to Integrate Other Software Platforms - Cost of Entry is Low

Cons
No Cons really, if we ever have an issue the support team jumps all over it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Laura Bristol

This software has been a godsend to us in terms of managing our crews and time more efficiently.

Used daily for 2+ years
Reviewed 2018-05-23
Review Source: Capterra

It brought us into the 21st century regarding our scheduling and employee management.

Pros
Simple to upload photos, documents, and audio files to supplement records. Frequent updates with new, easily utilizable features shows that the company is always striving to improve their product. Customer service is excellent. Employees generally have a good sense of humour and are client-oriented.

Cons
Cost to integrate with QuickBooks (high price for smaller businesses) versus cost of time spent to duplicate invoices in both programs w/out integration (and the maddening redundancy). Would be great if we could directly import associated files when transitioning from a past inspection to a scheduled job instead of uploading the files all again for the job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lauren Capps

Review 2-13-2017

Reviewed 2017-02-13
Review Source: Capterra

It would be nice if you could update prices in the contracts with out having to delete the whole item. You should be able to edit the prices. That would be more helpful. Also I wish when you did update information, the app didn't have to refresh so much. It takes up time and slows down processes.

Pros
Like the assests page, the ease of the app for the technicians, scheduling.

Cons
It would be nice if you could update prices in the contracts with out having to delete the whole item. You should be able to edit the prices. That would be more helpful. Also I wish when you did update information, the app didn't have to refresh so much. It takes up time and slows down processes. Would be cool if there could be a way the technicians could process a payment at the time of service through the app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Stuart Kawadler

President

Used daily for less than 6 months
Reviewed 2017-01-27
Review Source: Software Advice

I have had this system for almost 4 years and found when we had selected it that is had the features we needed at the most economical cost. As we have expanded as a company the use of Service trade features has expanded and our customers think the service link feature is the tremendous device for use. The support from the home office for Service trade is excellent and very helpful. It's a great fit for us.

Pros
Ease of use and not the ability for our technicians to see what work has occurred and being able to send service link to customers showing the work what was done and the photos of the work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shawn Lowe

Service Trade

Reviewed 2017-02-13
Review Source: Capterra

I use Service Trade everyday to quote jobs. It is very easy to put parts in and to track my quotes and approvals. It is also easy to put costs and sell prices to help keep track of profitability.

Rating breakdown

Ease of use
Features
Customer support

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Scott Shriber

Great support!

Used daily for 2+ years
Reviewed 2018-05-22
Review Source: Capterra

Pros
Constantly updating and improving. Serious about this buisness and about growing it long term. Bearded briefing is helpful and is looking out for our interests. The conference was great I didn't attend but my people said it was worth while.

Cons
Price. Need to better accommodate larger projects (large number of tasks and several thousand hours). Would love to include a crm software not for intergration but part of the platform. Sales force?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Katy Couch

Took a shot on a free trial in search of a consistent dispatching software

Used daily for less than 6 months
Reviewed 2018-05-05
Review Source: Software Advice

Pros
The free trial allowed me to test it with our techs and see how they responded. It also integrated with Quickbooks Online which was nice.

Cons
For the price they want after sign up there are other softwares that were better. There is a lot of potential but there still is a lack of consistent features and it was a struggle to get used to using

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Julie Watterson

Great program to keep up with jobs, create quotes, and track sales and expenses

Used daily for 6-12 months
Reviewed 2018-05-22
Review Source: Capterra

Organization, ease of scheduling, tracking jobs and job costing aspects

Pros
Pretty user-friendly, with help readily available. Service Trade seems to be very receptive to suggestions from its customers, who are the ones using the software.

Cons
There are several things that seem to be missing in the flow of creating new jobs and quotes from existing jobs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Joe Cash

Wow! A program made for a small contractor

Used occasionally for free trial
Reviewed 2018-10-23
Review Source: Capterra

Pros
This software was very user friendly. I loved the ability to generate a quote on my phone and send it directly to the customer, without the concern that it would look weird or unprofessional. I also liked the ability to schedule directly from my phone.

Cons
The only downside to the software was the cost. However, once my business grows, I will likely not see the cost as a con either.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 6/10

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Anonymous

I use it for anlaysis and the export tool allows for quick consolidation of data

Used monthly for 6-12 months
Reviewed 2018-05-22
Review Source: Capterra

Pros
I like how it tracks the man hours as well as all the items/services that our team offers and bills out. It is simple to breakdown and find information.

Cons
I think some improvement could be made with ease of use in the online mgmt pages. I would personally like to easily access invoices and current jobs in how items and services re wracking up to see the value of bills.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Rafael Ornelas

This app is very simple to use and it helps greatly with scheduling.

Used daily for 2+ years
Reviewed 2018-04-16
Review Source: Capterra

Pros
I love the fact that I can bill in less than 24 hour after job completion. This App also helps keep track of location of all techs, which helps cut cost for emergency service.

Cons
Periodically it does kick me out of the app and reboots the app. It is an inconvenience when training

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Gerard, Jr. Stumm

Showcase your Service Company !!!

Reviewed 2016-05-06
Review Source: Capterra

Can't say enough about this product/company/organization. First class customer service! We searched high and low for software that would streamline our operations and give us undisputable separation from our competition and we have found just that in Service Trade! Any Service Company looking for an app that delivers instant validation to your business MUST take a look at Service Trade !!

Rating breakdown

Ease of use
Customer support

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Gerald Howard

Very good transition from our old CRM system. Have been working with it now for about 10 months.

Used daily for 6-12 months
Reviewed 2017-07-24
Review Source: Capterra

very smooth flow from quote to field

Pros
It was easy to pick up for my sales team and field techs. The amount of data we can now input into each inspection and service is a great tool. Having that job history at out fingertips in the office or field is such a value to us and the customer.

Cons
The service dashboard could use better more specific filters. All history is retained so it is impossible to remove any quotes or jobs that may be started erroneously.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Linda Norred

Office Under Control...thanks to Service Trade

Reviewed 2016-10-31
Review Source: Capterra

I started working at our family business in January of 2015. I was going to assist the ladies in the office and learn how to do their work, so when they were out sick or on vacation, their work would continue to be completed and they wouldn't be bombarded when they returned to their office. Well, after three months of working three days a week, I took over the management of the office and both ladies left our company. I was shocked at how inefficient the office staff was running the office. Now, thanks to Service Trade, the office is under control. I love the way you can schedule the jobs and make the service recurring, so you don't miss out on the opportunity to service your customer in a timely manner. We add the price to the job so the tech does not have to call us every time he is unsure of the price! This feature has been great for the new techs who haven't learned our pricing structure yet. I do not know how we conducted business before Service Trade, well yes I do....very inefficiently! At first, I was very overwhelmed with the system. The training was full of so much information that my head was spinning! But now after a few mini learning sessions, I consider it easy to use and understand. The quality of the product is the BEST!! So many features are available, that I still don't use all of them. My favorite feature is the connection with Quick Books. The invoices transfer to QB and we just add the invoice number and e-mail it to the customer! No more waiting for the techs to return to the office with hand written invoices for us to enter in QB. We just added the inspection reports to the system, so now we have very nice, clean , easy to read inspection reports from our techs entering the information in the system. Gone are the days of the paper inspection forms that come back to us all dirty, torn and unorganized. The guys at Service Trade are great! Any time I have a problem, it is solved in a timely manner. I've contacted them via the web, e-mail and by phone. They are always willing to assist me with my crazy questions! The money that we paid for Service Trade is worth it! I wouldn't run my office without it. Thanks Service Trade for making my transition to working full time a better experience than it would have been without you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Michael Crafton

Best Service Management Tool On Market

Reviewed 2016-11-06
Review Source: Capterra

I love the ease of use for our office staff and especially our service staff. Service Trade has made service documentation effortless. The gorgeous user interface makes the system enjoyable to use. Our customers absolutely love the customer portal and how thorough the information is. Keeping their compliance paperwork all in the same spot with quick access to it creates value for them!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Nicholas Rohan

ServiceTrade Has Transformed Our Business

Used daily for 2+ years
Reviewed 2020-01-02
Review Source: Capterra

Before using ServiceTrade we were using emailing of PDF forms on iPads to manage all our of jobs. Having ServiceTrade took our business to a whole new level and allowed us to expand into multiple offices.

Pros
ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks. They are very responsive to requests for features and the customer support is super friendly and helpful. They integrate with key software companies to expand their functionality (like Intacct and Quickbooks) and they have a great API and integration with Zapier.

Cons
I hope they can continue to accelerate the addition of new features. There are a lot of companies out there trying to solve the same problems. I haven't seen anyone providing better value yet but I hope ServiceTrade stays ahead of the competition because whoever has the best software to manage their business will hold a significant advantage int he marketplace and we would like to stay with ServiceTrade. Switching software is a pain!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jasman Wales

Very resourceful easy to function

Used daily for 1-2 years
Reviewed 2017-05-03
Review Source: Capterra

There are several benefits our company gets from this software. It stores our jobs and details, our technicians use it to track where they are to go. We store special notes and comments that helps with invoicing. It helps the executives with gross profits margins. We track parts and labor hours and job details.

Pros
Easy to navigate around the software. I can search for customers using different variations of the name of business and/or the address of the location.

Cons
The only thing that I do not care for to much is the tagging feature. If one job is tagged that tag sticks to customer each time a job is set. I.E a customer may be tagged to have a PO for a specific job and maybe the next doesn't need a PO because it was under the dollar value. The PO tag sticks to that customer each time insinuating that the job needs a PO when it not necessarily the case.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Eric Hughes

One of the best tools on the market, for a business of any size

Used daily for 2+ years
Reviewed 2018-05-23
Review Source: Capterra

I continue to be able to get quotes out faster than my customers have a chance to bid out the work. So the deficiencies I find, I typically end up conducting repairs for. Customers want solutions now... this app allows that

Pros
This software does it all. If you are looking to cut operations cost, as far as tracking job completion, deficiencies and scheduling, you will love this software. As far as I'm concerned, it's unmatched, and I've been in my profession for over 15 years, with big companies, who waste lots of time and money attempting to create similar tools which aren't incrementally close. Real rime deficiency quoting destroys competition who don't use this application.

Cons
From a user standpoint, there are many options only available from the web version which I think could be useful to technicians who use the mobile version. The number one thing for me would be the ability to schedule jobs from the mobile app which then can be integrated into the calendar on the mobile device. This to me is the only thing I would change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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