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ServiceTrade
5
239
4
90
3
11
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for commercial mechanical and fire contractors
Table of Contents
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ServiceTrade - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
ServiceTrade overview
Based on 344 verified user reviews
What is ServiceTrade?
ServiceTrade is a field service management tool with key features that include scheduling, mobile access, billing and invoicing, and more.
Who uses ServiceTrade?
By industry, ServiceTrade reviewers are most commonly professionals in construction (32%). The most frequent use case for ServiceTrade cited by reviewers is field service management (58% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons
Customer Support
Ease of Use
Invoicing
Bugs and Issues
Recurring performance glitches
ServiceTrade’s user interface
ServiceTrade review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.4
Ease of use
4.6
Customer support
4.7
Reviews sentiment
What do users say about ServiceTrade?
Reviewers indicate ServiceTrade streamlines scheduling, quoting, and communication, helping them manage technicians, track jobs, and provide real-time updates with photos and documentation. They say it improves coordination between office staff and field teams, increases efficiency, and enhances the customer experience with transparent service records and faster turnaround on quotes and repairs.
Users report the software is generally user-friendly after an initial learning curve, with frequent updates and many features. They find occasional bugs, slow loading, and some limitations in customization or reporting, but appreciate responsive support and ongoing improvements that address their feedback.
Select to learn more
Who uses ServiceTrade?
Based on 344 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ServiceTrade's key features
GetApp's analysis of 32 verified user reviews collected between January 2022 and October 2024 identifies ServiceTrade's most critical features and summarizes user sentiment about those features.
Reviewers appreciate ServiceTrade's scheduling capabilities. They highlight the ease of adjusting job durations with the drag-and-drop functionality and the ability to view multiple technicians' schedules simultaneously. Users report that the recurring services and service opportunities screens streamline the scheduling process. They find the map views and multiple schedule views helpful. However, some reviewers mention that the scheduling interface can be difficult to look at and complicated for multi-day scheduling. Overall, users find it user-friendly and intuitive for dispatching and managing appointments. Of the 17 ServiceTrade users who gave detailed accounts of their use of Scheduling, 100% rated this feature as important or highly important.
Users report that ServiceTrade's mobile access is vital for their business operations. They appreciate that field technicians can access schedules, job details, and customer information on the go. Reviewers indicate that the app allows for real-time updates, photo uploads, and deficiency reporting. They find it easy to navigate on phones and tablets, though some note it requires continuous training. However, they mention that the app relies on cell coverage and lacks some administrative functionalities. Overall, users find it essential for efficiency and daily use. Of the 17 ServiceTrade users who gave detailed accounts of their use of Mobile Access, 94% rated this feature as important or highly important.
All ServiceTrade features
Features rating:
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ServiceTrade integrations (15)
Integrations rated by users
We looked at 344 user reviews to identify which products are mentioned as ServiceTrade integrations and how users feel about them.
Integration rating: 3.8 (10)
“There have been some hurdles getting QBO to sync properly to maintain data integrity in both Billdr and QBO. To be fair, the team at Billdr have been proactively working to solve any of the issues we have encountered.”
James N.
General Manager - Owner
Integration rating: 3.6 (5)
Integration rating: 3.7 (4)
“Syncing sales and ledger entries into QuickBooks keeps tax reporting and overall accounting reconciled with our daily Famous Software transactions.”
“Because that is where all our invoice and bill processing ends up”
Estrella A.
Software Engineer
Integration rating: 3.0 (3)
“C'est mon logiciel comptable. La connexion est un peu plus ardu qu'avec d'autre logiciel comptable mais le tout fonctionne bien.”
Maxime A.
n.a
Integration rating: 4.3 (3)
Integration rating: 5.0 (3)
ServiceTrade customer support
What do users say about ServiceTrade customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ServiceTrade customer support.
Widely noted by reviewers, ServiceTrade's customer support is highly responsive, friendly, and quick to resolve issues.
A significant portion of users highlight the team's willingness to listen to feedback and adapt the software to customer needs.
Common user feedback praises the support staff for being knowledgeable, accessible, and helpful throughout onboarding and training.
Frequently reported by users, support is available through multiple channels and provides timely, detailed answers to questions.
Support options
Training options
To see what individual users say about ServiceTrade's customer support, check out the review snippets below.
“ServiceTrade has allowed our service department to keep our eyes on all the relevant information to execute our projects. ”
Kyrik R.
Superintendent
“They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry.”
HEATHER C.
Office manager
ServiceTrade FAQs
ServiceTrade has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What is ServiceTrade used for?
ServiceTrade is an AI-powered field service management platform built for commercial mechanical, HVAC, and fire protection contractors. Designed around the full service lifecycle, ServiceTrade connects sales, scheduling, dispatch, inspections, asset management, technician workflows, quoting, invoicing, customer communication, and reporting in one purpose-built system. For commercial contractors managing complex equipment, recurring maintenance, multi-site customers, compliance-driven inspections, and high-value service agreements, ServiceTrade provides a connected system of record and system of action. Teams can reduce manual handoffs, improve visibility between the office and field, accelerate quote-to-cash workflows, and deliver more consistent customer experiences. ServiceTrade AI brings intelligent automation directly into the workflows commercial contractors use every day. Smart Assistants help reduce manual effort, improve job documentation, summarize work, extract asset details, and surface business insights so teams can act faster with better information. Built on years of commercial service and asset data, ServiceTrade helps contractors move from simply tracking work to running a smarter, more scalable service operation. The platform is designed for commercial service complexity, including mechanical service, commercial HVAC, fire and life safety, inspections, refrigeration, and other asset-intensive trades. More than 1,300 contractors use ServiceTrade to improve field productivity, increase service revenue, strengthen customer loyalty, and run more efficient operations.
Q. Does ServiceTrade support mobile devices?
ServiceTrade supports the following devices:
iPad, iPhone, Android
Q. What level of support does ServiceTrade offer?
ServiceTrade offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support
