Shopventory Features

We are a small retail store and Shopventory makes it easy to create barcode labels, print tags, create purchase orders, view sales, and display current inventory. Stocktakes with an integrated barcode scanner are an easy way to take and update inventory. The program integrates well with our Shopify point of sale + online store and when we make changes in Shopventory, the updates are reflected in Shopify quickly. I have chatted with Shopventory's customer service representatives multiple times and they are responsive and helpful. There are also ways to input reorder quantities and be notified when you are running low on stock.

We don't like that purchase orders cannot be edited after they are created. Sometimes Shopventory quantities are slow to update after an item is purchased, although if you click on the quantity that will usually update it. The program will also update at random times and if you don't save what you're doing frequently, you could lose your work. You can also only input digits to three decimal places.

you just changed my world... next thing I will be learning is bundles... after years of working with clover and getting no help. we can finally sell things correctly. we have been taking a loss on by the pound sales for years by rounding down in the customers favor because we couldn't sell units correctly

There are still a couple of bugs with clover. And some missing integrations I don't see attributes anywhere but I may be wrong

I like that we can see lot costs & when we bought them.

I really hate that there isn't a a way to firewall on other stores so that any changes you make are for the store that you are logged into. I don't like the amount of clicks it takes to make a purchase order. I don't like that you can't change the retail on a product on the purchase order screen.

Shopventory first and foremost is unbelievably user friendly. From day one it is easy to setup, maintain and even if you are unsure of anything on the platform, knowledgeable support and guidance are a click away... yes even during a pandemic!

The only thing I can think of is the addition of managing serial numbers, but that really speaks to maybe 2-3 products for me so while nice to have. I wouldnt sacrifice the ease of use or multi platform functionality of Shopventory for being able to use SN# with a far more confusing and less robust competitor.

Fernando we are so glad that you have found Shopventory to be user friendly, easy to setup, and easily maintained. We agree that our customer support team is fantastic and very helpful! We'll let our developers know about your request to add managing serial numbers. We are always working to improve Shopventory for our customers. Thank you for your five star review!

It has good reporting. We had a little learning curve because we've been with them so long they have implemented so many additional functionalities! Once you get past the learning curve it is smooth sailing. And their support is the best I've seen in the industry. I always there for you to walk you through the issue. And their tutorials are easy to follow.

It's really nothing but it does so much there is a learning curve to learn and know everything it can do for you. Once you learn all it can do you have a lot of data to analyze. It's an awesome system.

Rusty, we are so glad you've been able to use our advanced reporting capabilities to get accurate inventory and accurate data! We keep adding new features to our software and understand that it can take a little time to start to utilize all of the different reports and features that we offer within our software. We are happy to hear that our support team has been there for you every step of the way as you learned the software and that our online tutorials have been useful! Thank you for your 5 star review.

The ease of use, customer service support and response rate and quality.

If there were an option to calculate the freight and taxes into our purchase order item costs it would be perfect. But that's a minute issue we are already familiar with dealing with.

Rachel, you're too kind! We're so pleased to be able to share the tools businesses need to run well, and it's a joy to hear about them in action. Keep the suggestions coming. We look forward to working with you this year!

It's been extremely helpful to have software that manages our inventory with important reporting AND integrates our Square Point of Sale system with our E-commerce​ store, Woocommerce.

There are some limitations in reporting and filtering, but I know Shopventory is constantly updating and improving.

Hi Kathy! Thanks a ton for your review. It's fantastic to hear that Shopventory has been a valuable solution to run your business with WooCommerce and Square. As you mentioned, we're always adding and improving features. Make sure you keep submitting your requests! That's how we know what to build next.

I like that its pretty straight forward and self explanatory. It doesn't take someone with a lot of previous inventory knowledge to pick up and start using this software from day one.

It doesn't have all the features that some alternatives softwares have.

Shopventory was good when it came out, and keeps getting better. They are always adding new features and reports without having to upgrade. In the beginning I was concerned that an "App" would not be able to handle our inventory in real time. After several years I can say that it easily handles thousands of titles of sheet music, and emails me daily titles needing to be reordered. We have since moved all the inventory from QuickBooks to Shopventory. Noteworthy today - they have GREAT customer service!

There really are no Cons! It works, and it's uptime is very close to 100%.

Hi Jay, thanks so much for the review! It's awesome to hear how Shopventory is helping your business with so many daily details that add up over the long haul. That's exactly what we want to see! Thanks for sticking with us for over four years now, we're looking forward to the next four!

The best thing about Shopventory is that I can manage all my locations from one single page. I have a primary warehouse that receives all goods and then distributes to our retail locations. With a couple clicks I can adjust inventory counts of ALL locations. It's just really easy to do and I don't have to go into each stores inventory software and manually adjust each thing. Literally saves me hours of work every day. I can create purchase orders directly from Shopventory and it'll email my vendors my order automatically. It has many more nice features that really help!

Not really a Con for the software, sometimes it glitches and lags due to being cloud based when it is under heavy load but those issues have been less and less every update. It is a board software that is doing many things so it is expected occasionally. A quick logout and login fixes the issue if there was one. No other issues in my experience.

Hey Kevin, thanks for the great review! You're correct. We're improving our offering every day based on the feedback from customers such as yourself. We're glad that you've been with us for so many years and we're looking forward to many more!

I needed something to help me track my inventory better that also integrated with my Square POS and Shopventory did the trick. It was kind of difficult to set up but the customer support was amazing and they helped me every step of the way. I probably took at least 2+ hours of their time just to help me set up a free trial account. The main reason I signed up for it was to get functionality that wasn't present in square such as setting COGS. Overall I am happy but hope to see some feature improvements in the future.

A few drawbacks which make Shopventory difficult to use: No mobile app. This is a pretty painful pill to swallow to be honest. As a small business owner, often times I can only go shopping for ingredients when I have some spare time. Having the ability to check stock levels in real on my phone while i'm shopping would be a huge win. Currently, I try to login to their website on my phone but it isn't...

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Hi Mark, thanks for the review! We're glad you have been able to use Shopventory to understand the true profitability of your products. It makes us happy to hear that! Shopventory has two free mobile apps that you're welcome to download: The first is our Dashboard App ( https://help.shopventory.com/reporting/dashboard-mobile-app ) which gives you a pulse on your business health at all...

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Integrates seamlessly into existing business software and POS's such as Clover & Shopify. Ability to sync stock and update product info across multiple platforms with a reasonably low latency.

There are some software quirks and nuances that are odd, but they are easy to become familiar with and the development team pushes out regular software updates (daily to weekly).

Hi Luigi, thanks so much for the review, and for partnering with us! It's our mission and joy to support businesses like yours as best we can, making it easy to combine your Clover & Shopify store management is music to our ears. Keeping the team organized and inventory up to date is our mission and we are so glad you are finding Shopventory useful!

Shopventory is defenily great at linking a great inventory with square or syncing between to platforms such as square and shopify or woocommerce or even clover. There definitely is a need for something like shopventory.

There are a few things I wish they had on the software but with the team working hard I feel like they will add more stuff. I would like to see a option where if you get the same product from multiple vendors that it tell you to get a product that is below par from the cheapest vendor first. This would save lots of time trying to figure out the cheapest place to find that product again. I feel like...

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Thank you for the kind review Caleb! We're so glad to hear Shopventory is continuing to make things easier for your business. Those are great insights into vendor comparisons. We do plan on adding more of that kind of automation to the app soon, and your suggestions help point us in the right direction!

Provides all the inventory management features you wished that Square provided (like a followable paper trail). Makes putting together transfers and orders a breeze. Great, quick customer service team when you have an issue. Constantly improving the system as well as adding features. Great way to tie together your WooCommerce / WordPress store with a physical location. Have been working on mobile apps like an inventory scanner app for smartphones.

The pricing tiers are the main issue. Once you go above 3 integrations (locations, so for example, 2 stores and a website) you have to go to their 10 location tier, which is over double the price. You can't add a pop-up or anything like that. User access controls have been improved greatly, but are still less customizable than I would wish. Because the development team is small, they sometimes introduce bugs into the system that will mess up your inventory, but the customer service team is great and will fix it for you pronto.

Hi there! Thank you so much for leaving us a review. We're always working on ways to improve our offering and have introduced several new user access permissions (for employee cycle counts) recently. Please let us know if you have any other great ideas! It makes us happy to hear that you love our Audit Log tool and Purchase Order/Transfer system. We just launched a big update to the Audit Log and made Purchase Orders automatic!

The software is easy to use. A lot of features are being upgraded on a regular basis. Seems there is a way to do whatever you want to accomplish. If it is a feature that would benefit a many of their clients, they upgrade as soon as they can.

Not much really. Every so often, I find something I would like that it doesn't have. However with the help of their Top Notch Support Team, we can usually find a way around to get what I need. You are also dealing with someone in the United States. No language barrier.

Hey Sheila! Thank you for the review. We're glad to have you as a customer!

The ability to have access to real-time information and to update products and inventory from our retail location as well as away is great!

There are only minor items that I would like to have included, but they are very minor and likely specific to our particular usage. Not at all deal-breakers.

Keep up the great work! The way you guys integrate multiple stores and online selling is amazing.

If I had to say something, I would add that your help blogs aren't very advanced. I know you have to reach the basic users for the most part, and make it easy for them to understand. I feel as a pretty experienced user I'm quite a bit above the current topics. So when I go to look for advice, it doesn't take me very far. So then I end up getting lost on where to go, or over think what I should do. Thankfully you have great customer service, and they help me through it all.

I had a brick and mortar retail business and also had a website. I used square for brick and mortar and shopify for e-commerce. It had become extremely difficult removing/adding inventory between the two systems and I needed a solution that would sync the two inventories. I also had an issue of overselling inventory. Shopventory corrected both of those issues.

When you bulk upload new products, you cannot add a description, categories, etc. Instead, you must go back in and use a bulk edit spreadsheet, find the products just uploaded and then add in the missing data. With that being said, I made this suggestion and am told it is being worked on, so that's great! One other thing, if you use shopify and have tags on your products, once shopventory syncs it sees tags as "categories" and will create those categories and products are "duplicated" into those categories.

Hi Chelsea, thanks so much for the review! We love hearing that Shopventory makes it possible to have a store and sell online without spending all day managing it, especially during this pandemic. Thanks for your suggested improvements as well, we take those seriously and will keep you posted on updates!

The customer support is fantastic. I like being able to send n instant message and getting a response within minutes. They have always either fixed my issue or provided me with clear and concise directions to fix it in my end.

I would prefer it to link directly to QuickBooks.

Hi Jessica, thanks so much for the review, and for partnering with us for over two years now! It's our mission and joy to support small businesses like yours as best we can :) We do have some syncing available for Quickbooks Online now, and hope to improve and expand on that in the future as well! Please let us know if you have any questions or suggestions on that front, we're happy to chat.

We needed software that could integrate with Square and offer purchase order tracking, cost of goods sold, vendor info, and beyond. Shopventory provides that. It's intuitive and has GREAT customer service.

There isn't a way to track customer special orders. I would have liked to be able to input more info on the item screen like vendor item number and case packs.

Hi Kirsten, thanks so much for taking the time to leave a review! It's been great working with you. As for special orders, we have a feature in the works that may be perfect for you--I'll reach out to discuss further!

Inventory can be daunting when you offer one-of-a-kind items. I've been using Shopventory for over 2.5 years and I wouldn't know what to do without it! It allows me to easily track my inventory and cost of goods without headaches come tax season.

This is definitely not a con on the software, but I always have questions when updates occur since things get switched around. The team is always there to offer support and makes these transitions painless!

Hi Ashley, thanks for making Shopventory part of your business! We love to hear that our app makes for less work and easier accounting for you. We're always trying to make it even better, so keep the questions and insights coming, we love to hear from you!

Inexpensive when compared with many inventory management systems. Integrates well with Square and Woocommerce to allow for multi-channel sales. Customer service is fast, and features are added often.

Still some features that we would like to see to make it a one-stop solution. A few of the features are also not as robust or powerful as some competitors.

Hi Shawn! Thanks so much for the kind review! We hope that you've shared your ideas on ways we can improve our already powerful features. That's how we figure out what to build next! Thanks for being a great customer.

Their support team is fantastic and is more knowledgeable about other platforms like Square than the Square customer support teams! (when dealing with integration issues).

I wish that it were faster process to update the inventory, and the barcode scan app which is cool was integrated within the main platform since as a new business our barcodes change often (so we don't use that even though it would save a lot of time).

Hey Vincent! We are so glad to hear that you had a great experience with our customer care team. We appreciate your feedback regarding speed. We'll reach out to better understand. Thanks again for the review!

Great resource to sort and start inventory for a smaller business. Incredibly supportive staff with growing solutions!

Just not robust enough for my growing business - we have hundreds of thousands of SKUs within the retail specialty footwear business and need a true POS/Inventory system to be one in the same.

Hi Adam! Thanks a ton for leaving us a review. We really appreciate it! It's unfortunate to hear that you ran into a SKU limit issue! While some of the POS systems we work with have a SKU limit, Shopventory does not. We hope you find a good solution for your quickly growing business. That's exciting to hear! Please let us know if you have any feature suggestions. We have tons of businesses on our platform in the 25+ location range and their feedback is incredibly helpful!