Honeywell Forge Visitor Management Reviews

This is a great tool for recording visitor and contractors reporting to our site, we can ensure that each person is recorded and has access to the site safety training document and to the safety data sheets for chemicals. The reports make it easy to retrieve data regarding past visits and hours onsite.

It takes a bit longer for visitors who are technologically challenged to sign in.

The backgrounds are customizable to suit company branding (including multiple branding options on rotation if required). The customer service staff have been so friendly and efficient on the very odd occasion that I have dealt with them. Group messages can be sent to guests on site which is perfect for emergency messaging. The look of the app is very professional and our guests regularly compliment us on how it looks and ease of use.

There is nothing I dislike about the software. I would be great however on the home screen to have an upfront selection for couriers/delivery people as I find they are often perturbed by having to input their details and end up either walking away without delivering the goods or they tailgate someone into the office.

Thank you for the excellent review Karen and we appreciate your loyalty to Sine. Sounds like you're using the full range of our features to your advantage, and please don't hesitate to contact our Customer Success team if you have any feature requests or further feedback. We are discussing internally the courier/delivery button, and we'll let you know if this feature is released. You can always capture deliveries by implementing a courier/delivery 'visitor' type. Let us know if we can assist.

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Hi Lee Great feedback and thank you. As discussed the Wi-Fi connectivity at your location has been an issue at your specific location and not an issue concerning our software as you would agree. We have tried to deploy a suitable wifi router which as you know was returned for mis-delivery.The router was not immediately re-dispatched which was an error on our part. As for the printing, mobile pass printing is simply enabled by following our support instructions at https://help.sine.co or by reaching us on live chat anytime. Thank you for confirming via email you are pleased with the performance of Sine Pro and that all is now going well. Please reach out to us anytime and we'll respond to any outstanding concerns or enquiries swiftly. Best Team Sine

The price per month is low relative to competitors, but it offers the basic features (visitor check-in, host notifications) that we are looking for.

The customization options are limited; it would have been nice to use a Zebra label printer we already had (although we were trying to run this through an Ubuntu laptop to use AirPrint). We have no one in the lobby, so it would be helpful to have some easy way to notify visitors if their host is in a meeting or busy (we could have people delegate every time they go into a meeting, but that is onerous).

Nice and clean interface Useful features

The UX is not straight forward Cannot delete users even when it was a test user or an error has been made The billing system for Sine is outdated - no automatic billing; constantly defaults to AUS currency and address. Lack of integrations

Easy to use and very accessible. We had very little trouble setting up this fully featured reception software and we get value out of it every day.

There really aren't any glaring issues.

Simple, easy to use, looks clean, allows for plenty of customization, good customer support. Overall this is a great product for the cost. Does exactly what is needed without any hiccups

Would be nice to have more robust reporting and a simpler ability to download/export forms submitted by visitors

Glad you found our software simple, customer support effective and you're enjoying Sine. We're working on reporting enhancements and further functionality here, and we'll let our customers know when we've made some improvements. :) Appreciatethe feedback and reach us anytime via support@sine.co

The system allows to easily sign in and sign out users, that's basically all why we use it and it works great.

Sometimes the support is very slow, but everything works fine.

It's simple layout on the ipad and different options for repeat visitors makes Sine a great choice for your visitor check in system. It's setup process was simple and could be customized to suit our organisations requirements with various types of visitors at different locations. The ability for staff to be notified through the Sine app was also a welcome feature.

Not being able to setup a landline phone notification was something that would appeal to some users without work mobile phones and who may not check their email regularly.

The ability to easily sign in and keep track of visitors that come in to the company. It works well, the UI looks professional. The fast track and ability to easily create invitations.

Only works with IPAD and not Android. The inability to scan business cards and do an OCR scan of it to extract the necessary information. The lack of ability to set certain people "away" or on "vacation" so that when guests visit they will not be able to select them.

Looks professional Report can be run on who is signed in Global access to the dashboard

Takes too long to sign in and out No one ever remembers to sign out

Thank you for the review Riccardo. Lots of new features are on our roadmap focused around visitor types that will allow for improved functionality. Great to hear our customer support team was able to resolve some early onboarding issues, and you can reach our support team anytime via online chat on our website or the Sineweb Dashboard, or via phone and email. Great to have you onboard.

Simplicity and reliability

None

Thank you for the outstanding review Reymond. It's been a real privilege to work directly with you and the Goodman team, who were all so diligent and thorough in assisting Sine in delivering a solution to help Goodman Property Services. We trust you, your team and also the contractors are experiencing the immediate benefits and efficiency of Sine; and looking forward to working with you further.

Push Notifications. Remote Site / Virtual Receptionist. A record of visitors for auditing / analytics. Ability to .csv upload a list of members "hosts".

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Hi Josh, Thanks for the great review of Sine and glad it's simplified the hassle of who's turn it is to get the door at the coworking space. We're always introducing new features, particularly to our reporting and host functionality; so do keep an eye of for these, but we'll send you an update via newsletter too. :) Great to hear Sine has helped improve how you manage That Space; and it's great to be a part of the thriving coworking community.

Having an electronic record and moving away from contractors writing their details in by hand, coupled with having to go and physically collect books has been a huge improvement. Additionally I can manage contractors in real-time without having to be on site. I can at a tap of the keyboard bring up a history of contractor sign-in/out activity. As a manager who is not always on-site on every given day, this has changed the way we do business with our contractors and sites. Very happy overall.

We have several smaller sites within a single precinct but separately defined and individually responsible for their own compliancy. This precinct has a single sign-in area for contractors across all three buildings. SINE doesn't currently allow a single terminal to handle multiple buildings within a single precinct. It was deemed not cost effective to purchase three separate terminals for the one sign-in desk to cover the three buildings within the precinct. That was a disappointing discovery and ultimately we chose to not implement SINE there.

I like how it can send an email to the staff the visitors are seeing. I also like how it quickly prints off the visitor label.

When signing in guests manually we can not print off a visitor label.

Thank you for a great review Meg, and it's been great working with all the team at Stockland Australia. The good news is you can print a visitor badge when using the web check-in. Please view the help guide at https://help.sine.co/knowledge-base/mobile-and-web-printing/ on how to 'Activate your iPad as a print server'. Excellent to hear you and staff are happy with the functionality of Sine, and all feedback, be it positive or suggestive is passed onto the Product Development Team.

1. Email notifications to host 2. Admin site allowing me to review checked in visitors and also check out visitors.

1. Inability to remove email field from sign in screen and email wording from the field on the returning visitors sign in screen. This causes visitors confusion whether to enter an email or mobile number when returning. Also having the email option on the first time visitor screen results in a longer sign in process. We have the email as optional for visitors but would prefer the option to remove the field entirely. 2. The fact that I cannot amend a contact number on the back end of the system for a previously signed in visitor. Some visitors have entered an incorrect number on their first visit causing them to have to click first time visitor and do the entire process again.

Like the dashboard how simple it is for users to use, has heaps of extra features, mobile app checkins. Easy for all types of users to use

no mobile admin interface, in an emergency we need to have a big bulky device or laptop to login to the dashboard to identify contractors on site. ID card printers can be problematic when on wifi and sometimes not print.

Thanks Jonathan for the feedback. The SineWeb Dashboard is mobile responsive, and can be accessed on any browser via any internet-connected device. It's great for a quick snapshot of the activity feed or accessing an evacuation report. Give it a go and send any feedback to support@sine.co

I liked the ease of use from start to finish and the features as well as the dashboard. Sigining people in and out was easy.

Customer support was unreliable and the system would crash and not work often. It made it difficult to troubleshoot.

Thanks for the review, Vito. Interested to know what crashes you were experiencing and how our support could have been better during that time. Reach us anytime via support@sine.co or online chat on the dashboard, and we'll gladly assist.

It is very pretty accessible and very easy to use. kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk

It requires you to enter in too much info. Questioning the client who their here to see or who their closer is, is not necessary . They will pick the person they have been corresponding with which would be me. They are not here to see me so the info they enter is inaccurate and useless and a waste of time. Taking a picture to me is not important. Most people dont like their pics taken. They complain how awful they look. lol.. And an email address is not important either. I think as long as it is time stamped and dated with a name would be sufficient. Just my thought :)

Hi Michelle, thanks for the review. You can easily make some changes on your account to improve the overall experience. Host notifications can be optional, as can photo ID; and fields like mobile and email can also be optional. Check out our online support guides for more help or reach our team any time via online chat. We're happy to help optimise your account. https://help.sine.co/

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Awesome to see Sine has improved your WHS obligations and emergency procedures; as well as proven to be a valuable tool for your reception staff. We¿re happy our Customer Success team was helpful in implementing the system into the organisation, and we¿re happy to help wherever required in the future. Thanks for taking the time to review our software, and glad your visitor management and sign in process is faster and better than ever.

sign in system works well in terms of being able to register and go through health and safety briefing requirements

My understanding is that the label printer has never worked since the system was purchased and installed. I have taken over as operations manager, but would have expected that if a new system was purchased that that their would have been some form of follow up to ensure the system had been installed correctly and was fully operational. Unfortunately, I am unable to verify this but in reality it would be easier to go back to a manual system rather than have a sign in system that is only partly operational

Hi Andrew. Thanks for the feedback. Please refer to email from Sine Customer Support on 4 May with relevant guides to configure the printer onto your corporate network; as well as our follow up on 8 May 2017 asking if the printer was now operational and if we could help further. Sorry we never heard back from you. Here's a guide as a refresher, https://help.sine.co/knowledge-base/connecting-the-brother-printer-to-your-corporate-network/, but please reach us anytime via online chat, email or phone; and we're happy to help.

It tells me when people have arrived on site. The stickers are a good idea.

I still don't know what I need to do when and if the printer will next go off line. Someone came out a week ago to fix the printer issue and I don't know what the outcome was.

Hey Phil, Thanks for getting in touch. If you are having issues with your printer or any function of Sine, please contact us directly via support@sine.co or via online chat from our website. We've been helping Seeley quite a lot with this printing confusion. All you ever need to do if the printer is offline is follow the steps detailed in this guide. https://help.sine.co/knowledge-base/reconnecting-a-brother-printer-to-a-cellular-based-ipad/ It'll get you back up and running in a minute.

Easy to set up, customizable for each business, very easy for visitors/members to use. Geofence a great feature. good reporting and analytics, greatly assists in COVID tracking requirements. Lots more features we will progressively use. Excellent support.

Some small issues and trial and error, particularly with auto check in and out, but pretty good on line help topics for self help. Some of the setup steps not exactly intuitive.

Ease of use, ease of set up and locally supported product.

Difficulty with visitors being rejected because they dont scroll through and answer the questions related to COVID. This leads to frustration with the visitor and delays when they arrive for meetings.

I found Sine fairly easy to use. Easy to navigate the fields and intuitive for new users. Sine responses could be recorded quickly and accessed through a variety of interfaces (email, website).

This is more at the user level, but our admins could not keep up with the responses and eventually it made the tool useless. If you're looking for a CYA tool, then I guess it does meet those needs.