Honeywell Forge Visitor Management Reviews

Initially in the construction phase we tracked contractor movements on site via sine and it worked well, the ability to sing in over the app was well utilized and compliance relatively easy to monitor. Now in the production phase the program is basically used to track visitors and sign in and out of site and acknowledge safety procedures upon sign in. Works well for this purpose.

You do need a good strong reliable internet connection if there are any areas that don;t have great coverage then it can struggle to work properly.

Easy to use and set-up on stands in the library. Uses iPad's so can be positioned within wifi range easily. Customisable image display. App is easy to use and I like the geo-fencing which checks customers out if they go further from the library

Please add in a field for customers who don't have a mobile phone number. Many elderly library customers still don't have a mobile. Also the ability to customise a set check-out time - many of our customers are ok with check-in but forget a check out. It might be able to be by-passed by suggesting customers enter a "how long will you be in the library" field with varying options. Also can the numeric keypad on the iPad be activated for returning customers to allow the mobile (or home) phone number to be added quickly. I will say many Library customers don't want to download the App which is a shame.

We use this software to provide a more secure facility and a way to communicate when a visitor arrives on-site. Sine is easy to use and available at any computer. The quick links/photos at the top with the description when you scroll over them allows for easy access to navigate where you should go in the system. When inviting guests, all the information populates and allows an email to be sent to your guest with additional information about their visit, along with a way to sign them in faster when they arrive on-site. You are able to go in and modify the request at any time prior to their arrival. You can also manually check people out of the building when they leave if they forgot to sign out themselves with their ID badge they receive when they sign in.

One thing that could be improved is when selecting a host, it is all alphabetical by first name and that first person always pops up, so if you don't switch the name, that individual will get the notification when your visitor arrives. I have heard comments from that specific employee stating how he receives a bunch of notifications because his name is listed first due to alphabetical order.

-It saves us time at Reception - Love how it notifies our staff that their visitor have arrived. - It's quick and easy to use. - very child safe, we have recently add mandatory fields for WWCC and we appreciate Sine Pro adjusting this for us as safety is our priority.

- We recently had problems with the label machine and it will at time not communicate with the iPad and printing will delay or not work. - Bulk Sign in should allow us to not need to enter phone numbers, as we have large groups of visitors come at times for events, we would love to pre sign them in, when they arrive - we check them in.

This appears to be a very well and thoughtfully designed. Nicely crafted and deployed piece of software, across the board. Layout is sensible and logical, and information is easy to find. Well done! There is a very low barrier to user entry and usage. Functionality is very high: when we ran through testing different use-cases, in different ways, everything worked the way it said it would, the first time, instantly, and without issue across fixed and mobile platforms, and different OS. The user interfaces have been very well designed. Very, clean, uncluttered look and feel. Information is easy to find. Help videos and instructions are actually helpful, and are synched with the software version. Using the software is...enjoyable.

On careful consideration, I have not found anything about the software that I do not like. Although not an issue with the software as such, we experienced a network loss at the same time as signing in a visitor, so couldn't complete the sign-in. So a suggestion might be to look in to how sign in could be completed or stored while the system is temporarily off-line.

The price per month is low relative to competitors, but it offers the basic features (visitor check-in, host notifications) that we are looking for.

The customization options are limited; it would have been nice to use a Zebra label printer we already had (although we were trying to run this through an Ubuntu laptop to use AirPrint). We have no one in the lobby, so it would be helpful to have some easy way to notify visitors if their host is in a meeting or busy (we could have people delegate every time they go into a meeting, but that is onerous).

Quick sign in and check out! Easy search access for report

People can walk away when taking photo, it will capture and take a photo without human's face. Someone else could sign in on other people's behalf if they know those people's details. And it will be hard to verify people when there is no photo to check.

It's simple layout on the ipad and different options for repeat visitors makes Sine a great choice for your visitor check in system. It's setup process was simple and could be customized to suit our organisations requirements with various types of visitors at different locations. The ability for staff to be notified through the Sine app was also a welcome feature.

Not being able to setup a landline phone notification was something that would appeal to some users without work mobile phones and who may not check their email regularly.

This is a VERY easy to implement and manage. It saves TIME and ENERGY managing guests to our pharmacy. We have complete logs and the ability for repeat guests to enter a number or email address to reenter is very powerful. Many of our visitors and corporate office staff who visit us are highly impressed with the simplicity this system offers. It is by far the best we have looked at over other different solutions. The MOBILE phone app saves visitors time, scan the barcode and you are in. Send out appointments, have them use the app and you get notified when they are close to the office... AWESOME

Wish there was a better customizable way to manage deliveries. We want to add a unit to manage delivery vendors but it is basically a push button - we have no idea on who the delivery is from as we need to track this. We still use paper for that. Would be nice to select DELIVERY and just as you have to select a host, you select your vendor name - and then we get an email time stamp when that courier made the delivery. We have times were we have had to verify a specific courier delivered...

The program is very user friendly and most people who use the sine in pad have no issues.

I find it quite annoying that they hotspot or network looses connection with the printer.

Nice and clean interface Useful features

The UX is not straight forward Cannot delete users even when it was a test user or an error has been made The billing system for Sine is outdated - no automatic billing; constantly defaults to AUS currency and address. Lack of integrations

Easy to use and very accessible. We had very little trouble setting up this fully featured reception software and we get value out of it every day.

There really aren't any glaring issues.

The ability to easily sign in and keep track of visitors that come in to the company. It works well, the UI looks professional. The fast track and ability to easily create invitations.

Only works with IPAD and not Android. The inability to scan business cards and do an OCR scan of it to extract the necessary information. The lack of ability to set certain people "away" or on "vacation" so that when guests visit they will not be able to select them.

I liked the ease of use from start to finish and the features as well as the dashboard. Sigining people in and out was easy.

Customer support was unreliable and the system would crash and not work often. It made it difficult to troubleshoot.

Thanks for the review, Vito. Interested to know what crashes you were experiencing and how our support could have been better during that time. Reach us anytime via support@sine.co or online chat on the dashboard, and we'll gladly assist.

Not having to notify the person they have come to see. For returning visitors it is less time consuming for reception staff.

If a resident needs to sign in and they don't have a mobile or email address then you have to enter false details in order for the system to allow them to sign in. Time consuming for new users so having to walk them through the process. No-one seems to know to scroll down to sign it. Having to choose a person they are here to see even if they are not seeing anyone.

Hey Felicity, Can you let us know why new users need a system 'walk through'? Normal feedback is that the iPad and process is fast, intuitive and easy. We're keen to know where you're getting stuck and we can help. Mobile or Email can be made optional on your account. Just jump into the Passes option under your Site Settings. Reach us directly via support@sine.co and these basics things can be sorted quickly for you :)

1.can accommodate the building requirments 2. Entering data into the system is quick and not complicated 3.Time & Photo ID of persons signing into the building and leaving 4. Mobile app good for After hours contractors entering and leaving building 5.Frees up time required to sign in/out contractors 6.Can identify Tenant & base building contractors 7.Linked in with CM3-inductions e buildings requirements 2.Entering of contracto8.Reports of visitor movement 9.Several ways to sign in/out-Sine desk pad, mobile & QR code 10.Can send SMS, Warning & emergency messages to specific contractor mobile phone

If the contractor walks of site without signing out , the system does not inform or warn us(administrator) .

Cheers for the review and feedback, Kim. Check out this guide on reports. Contractors who failed to check-out will have an Expired pass, which you can easily filter by. https://help.sine.co/knowledge-base/new-reports/ Glad to hear everything else has been helpful for you. We appreciate working with you.

Visitors are identifiable with the sticker, visitors find it easy to use, hosts can work efficiently with the visitor management system. There is a record of visitors for emergency evacuation purposes. Creating invitiations is an effective, user friendly, and efficient to use, when I am given a list from a host to generate QR codes for the visitor, which saves time for them.

When it comes to the' consent to provide further information' section, if a visitor reads it thoroughly then it resets to the home page after some time (approx. 1 minute) the visitor has to start again and input their details. Can there be a longer time delay, so the visitor can read the information without having to input visitor details again? At least 3 mins should be enough, to account for slower readers.

Great review, Ben! We really appreciate it. Reverting to the home screen occurs after roughly 1 minute since the last touch interaction on the iPad. This is a security protocol but I'll pass your feedback onto our product team to consider. Glad to read you're finding lots of functionality super useful.

Like the dashboard how simple it is for users to use, has heaps of extra features, mobile app checkins. Easy for all types of users to use

no mobile admin interface, in an emergency we need to have a big bulky device or laptop to login to the dashboard to identify contractors on site. ID card printers can be problematic when on wifi and sometimes not print.

Thanks Jonathan for the feedback. The SineWeb Dashboard is mobile responsive, and can be accessed on any browser via any internet-connected device. It's great for a quick snapshot of the activity feed or accessing an evacuation report. Give it a go and send any feedback to support@sine.co

Set-up of the system was easy. Online dashboard to monitor visitors and no need for reception to spend time informing staff that their guest has arrived. Both staff and guests have been impressed by the look of the sign-in system.

The AD integration process was tricky and took a lot longer then expected. We have experienced individuals profile settings have been reset around the time we were completing the AD integration e.g. delegates being deleted. The support staff have been frustrated that they have to go through the individuals account to reset the themselves as the delegate. The other comment I have received from staff when we were testing the product was can visitor notifications be sent to all staff that are attending the meeting. At the moment they get around this by either emailing or calling the other attendees.

Thanks for the review Rebecca and appreciate the feedback. Great to be working with Dexus and please keep the feedback coming. We're happy to help.

The backgrounds are customizable to suit company branding (including multiple branding options on rotation if required). The customer service staff have been so friendly and efficient on the very odd occasion that I have dealt with them. Group messages can be sent to guests on site which is perfect for emergency messaging. The look of the app is very professional and our guests regularly compliment us on how it looks and ease of use.

There is nothing I dislike about the software. I would be great however on the home screen to have an upfront selection for couriers/delivery people as I find they are often perturbed by having to input their details and end up either walking away without delivering the goods or they tailgate someone into the office.

Thank you for the excellent review Karen and we appreciate your loyalty to Sine. Sounds like you're using the full range of our features to your advantage, and please don't hesitate to contact our Customer Success team if you have any feature requests or further feedback. We are discussing internally the courier/delivery button, and we'll let you know if this feature is released. You can always capture deliveries by implementing a courier/delivery 'visitor' type. Let us know if we can assist.

The ease of use on a working site - Any contractor that has used it feels confident to show a new staff member how to log in.

I would like to see Windows phone system compatibility, though I understand we are a minority.

We're happy you've had a positive experience with our software and customer success team John; and great to your contractors have adopted well to the software. We're always adding new features and listening to customer feedback and requests, and Windows Phone compatibility is something our Product Management and Development team are considering. Enjoy Sine Pro and reach out any time with any questions and further feedback.

It sends an email to the person/s who need to receive it so we don't keep people waiting as often; and it means our receptionists can spend more time assisting those who come in and less time greeting people.

I've been noticing a lag time (not always) in the time it takes the email to reach my inbox; or the fact that if I'm not looking at my computer at the time, then I don't know anyone is waiting.

Hi Kimberley, Thanks for taking the time to review our software and nice to see overall its working well for you. If email notifications to your hosts are delayed, remember your hosts can always download the free Sine Pro app, login with their host details and then receive instant in-app push notifications of their visitors arrival. This is faster and more direct than email notifications :) The guide at the following link will help. https://help.sine.co/knowledge-base/host-notifications-on-sine-pro/ A full knowledge base available at https://help.sine.co/

Simplicity and reliability

None

Thank you for the outstanding review Reymond. It's been a real privilege to work directly with you and the Goodman team, who were all so diligent and thorough in assisting Sine in delivering a solution to help Goodman Property Services. We trust you, your team and also the contractors are experiencing the immediate benefits and efficiency of Sine; and looking forward to working with you further.

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Hi Lee Great feedback and thank you. As discussed the Wi-Fi connectivity at your location has been an issue at your specific location and not an issue concerning our software as you would agree. We have tried to deploy a suitable wifi router which as you know was returned for mis-delivery.The router was not immediately re-dispatched which was an error on our part. As for the printing, mobile pass printing is simply enabled by following our support instructions at https://help.sine.co or by reaching us on live chat anytime. Thank you for confirming via email you are pleased with the performance of Sine Pro and that all is now going well. Please reach out to us anytime and we'll respond to any outstanding concerns or enquiries swiftly. Best Team Sine

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Awesome to see Sine has improved your WHS obligations and emergency procedures; as well as proven to be a valuable tool for your reception staff. We¿re happy our Customer Success team was helpful in implementing the system into the organisation, and we¿re happy to help wherever required in the future. Thanks for taking the time to review our software, and glad your visitor management and sign in process is faster and better than ever.