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A complete service management solution for SMBs
Service Management Enterprise Reviews
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Pros and cons
13 reviews
Recommended
Beth G.
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Our company has been working with SME and High5 software for a little over two years. During this time, we have also been reworking and streamlining our business processes. We have gone through a lot of growth and change. High 5 has been very helpful and flexible with us through our growth and changes. Amy U has been amazing in answering our questions and explaining and sometime re-explaining...
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John C.
Telecommunications, 11-50 employees
Used daily for 2+ years
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We started the business with High 5 and still use it 8 years later.
Relatively easy to use, great for every needs of a service based company
Had a few challenges with Quickbooks integration initially, but seems to be working fine now.
Greg B.
Construction, 11-50 employees
Used daily for 2+ years
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Not a lot because of the very bad customer service !
The features are great. Once you learn how to navigate it becomes easier to work with. The features is what sold me on the software
I have had this software for over 10 Yrs and they have very very bad customer service I am still waiting on the tech side of company to correct reports, that I had before they changed software versions(over Two Years ago). Lost my QB integration when it became an option and what I paid for when I first bought the software. When I purchased the software their was no training but the support staff over...
Carla F.
Telecommunications, 11-50 employees
Used daily for 2+ years
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The support staff is awesome and always willing to help.
The ability to customize reports to use for internal invoices
the laborious process to change the text in custom reports
Carol J.
Telecommunications, 1-10 employees
Used daily for 2+ years
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I have been using SME for 25 years or more starting before windows was available. Yes, used it in DOS. I like having years of records readily available. I like the ease of use in this system. I like being able to create new reports or change existing reports.
I like having most of the information needed for each customer stored all in one place.
Upgrades tend to remove features we like. I don't like the yearly contract pricing. It is way to high for the small struggling business.
Claudia C.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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Very good overall
Great service software integration across modules
Universal customer or equipment updates not easily done or available at all. Updates can be tedious and clunky.
Mike P.
Telecommunications, 11-50 employees
Used daily for less than 6 months
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Cannot get "buy in" due to the comfort most have with their own processes and procedures for quoting(Excel) and because of the heavy emphasis to use email communication to store important data about customers and projects.
Price. Support has always been very good.
Need Dashboards that provide meaningful information to management. Reports only reflect what is in the database but do not provide meaningful data to management. One screen that shows number of open work orders, number of closed work orders, number of contacts made by sales staff, etc. Management does not want to spend time writing reports or running reports. Real time data that helps management make decisions is a must. Need email communication to flow seamlessly into the database. Documentation is weak.
Chris R.
Used weekly for 6-12 months
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High 5 Software you can run a better service business
I use High 5 Software on a daily basis and wouldn't trade it for the world. It's the easiest and simplest way I've found to track work orders, examine proposals, and keep track of my inventory. It's a fantastic piece of software for any business, small or large.
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Lee A.
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I have no idea how we got by before H5SW, no more losing orders, trying to organize services orders, dispatching white boards on our walls. This software takes care of everything I need and more. They are always expanding in different areas of management of my company (ex: the techs being able to add notes, ass product and services and even close orders when they are done and much more) The only thing I wish was better is the Quickbooks link, but I don't think it's entirely H5SW problem but the was QB excepts their data. I have recommended this to other friends that operate companies and I get a call almost monthly that they discovered a new feature and that H5SW has made life easier. Its awsome!
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Sarah L.
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I have worked with SMP/SME for seven years, and have found it to serve all purposes I seek. It has all the features I need for ticketing, inventory, dispatch, sales and accounting. I like that I can synchronize it with my Quickbooks, and also the availability of the web portal. I particularly like the fact that the company is receptive to suggestions for changes and additions to the software, and has regularly followed through and incorporated my suggestions into the software. Tech support has been great too. I would recommend this software to any service company.
This is a great software package that serves all needs for a service company.
I can't think of any.
Chuck B.
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SME has proved to be a powerful tool for our security integration business. The company behind SME provides great support (better than any other software vendors I have worked with to date). The design of SME also makes it easy to implement business intelligence reporting and we've been able to extend the product to improve our business processes, both through High 5 provided modules and our own, custom, intranet reporting tools. Overall it has been a pleasure to work with and we have found that it covers most of the demands of our organization and integrates well with other systems.
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Julie S.
Used other for less than 6 months
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None. Lost money in bad software.
The demo was good. Beginning stages seems okay and I was genuinely excited about the product. That's it.
Customer service and follow through was absolutely horrible. Software implementations, not a good experience. When I complained I continually got the runaround. There is no client download and QuickBooks integration does not work well.
Dan S.
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We have spent some time reviewing other software and found SME to provide the best value to meet our work order management and inventory needs. What wasn't in their software they were able to customize functions to meet our needs.
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