Align Reviews - Pros & Cons, Ratings & more

EZOfficeInventory

Asset Panda

Limble CMMS

Our mission is to make construction safer, more productive, and more profitable. We do this by delivering software solutions built for construction that are flexible to meet your unique needs and provide decision-makers with the visibility to run your business efficiently.

Align

Android

Web-based

Windows

iPad

iPhone

Resource Manager

The only thing that I have disliked about Toolwatch is the lost data over the years of updating the software and migrating data.

Safety Director

Always get a live, pleasant, helpful voice when I call. Great way to track everything from our vehicles and service to our tools and recalls.

I have used ToolWatch for over 10 years and have had outstanding overall results.

Being on the finance side of the equation, I love the ability to assign costs to tools, equipment, materials and consumables and then job cost them to our projects.

Equipment Coordinator

I like how easy it is to keep track of tools across multiple jobs, warehouses, and corporate divisions. The customer support is receptive and responsive.

Operations Manager

The support staff did a great job of working with us to ensure our data was set up in the proper format and this made the change easy.

Logistics and Tools Manager

Overall my experience with toolwatch was great. My questions were answer very quickly and the toolwatch team made the onboarding process very easy.

Operations Administrator

We are really enjoying our experience with Align. Their support is top notch.

From the moment I can implement this platform in my business, I have noticed a very significant improvement in the management of tools, equipment and materials.

Programmer

The staff at ToolWatch has been very accommodating with helping us get API access to our tools database in order to take full advantage of our data.

Inventory Manager

The best part about the software is that there are many different facets that can be utilized. You can always find a different piece of the software that you might be able to utilize in your company.

Billing Manager

I don't like that ToolWatch has added lots of features and charges us for them. We really only need a program that checks tools in and out and provides reports, as we have other programs for the rest.

One "negative" has been the change in billing in association with the Cloud, as costs have crept upwards.

Business Process Manager

The software integrates with an industry standard construction software called Sage 300 CRE which makes it pretty seamless in keeping inventory.

It's great because with this platform, I can easily track the location and usage of each item, which has allowed me to reduce waste and unnecessary costs.

No customization of invoices. Startup is very labor intensive.

The system is clunky and difficult to adapt. For example it is set up to track tools by the hour and cannot be set up to track/bill by the day/week/month.

Logistics and Tool Coordinator

It is very easy to use and train new employees on the application.

Sage Construction Suite

EZRentOut

warehouse manager

We are really enjoying our experience with Align.  Their support is top notch.

Great Product

Overall it's been a great product. I would definitely suggest this to others who were in the market for such software.

Since changing from ToolWatch to Align, everything has continued to run smoothly.

Great Syatem

Overall, Tool Watch great. It's quick and there are very few issues with the system. 

Tool Watch/Align

Review of my use

Onboarding was generally painless.  We tried using some advanced features when onboarding that backfired but a basic onboarding would be seamless.  We're in constant contact with our reps and support is responsive to our questions.

Align for the win!

A Cost Effective Tool Tracking Solution

Tool Watch for Construction Companies is a MUST

Managing tools

Tool watch is a great asset 

Implementation was great.  The best customer support team in the business.  

Great tool that is easy to use.

Product Use

The essential ally to manage and optimize my business.

We have a problem with keeping track of certain tools. ToolWatch has helped with this. 

ToolWatch Review

Connor,

Thank you so much for taking the time to write a glowing 5-star review of ToolWatch on Capterra! Your feedback means the world to us, and we genuinely appreciate your kind feedback.

Your comments have been shared with our dedicated product team and your customer success manager.

We believe that continuous improvement is the key to delivering the best possible experience to our valued customers like yourself. Your suggestions and ideas are invaluable to us. 

Your customer success manager looks forward to discussing your feedback in greater detail. Feel free to reach out to them at customersuccess@toolwatch.com, and they will be more than happy to assist you. They can also provide you with insights into our product roadmap and let you know when your requests might be implemented.

Once again, thank you for your fantastic review. It motivates us to keep striving for excellence and delivering top-notch solutions to meet your needs. If you have additional feedback or questions, please don't hesitate to reach out to us.

Looking forward to serving you even better in the future!

On behalf of our Customer Success Team, thank you!

Great inventory management tool

Hi Sarah!

Thank you for sharing your experience with ToolWatch on Capterra. We genuinely appreciate your feedback, and we're thrilled to hear that you find our inventory management software to be an excellent solution for your needs.

Your comments about our user-friendly interface and comprehensive training material reaffirm our commitment to providing a seamless experience for our valued customers like you. We're dedicated to making back office and warehouse inventory management practices easy to learn and implement.

We are also grateful for your acknowledgment of our support team's efforts. Delivering excellent customer service is one of our top priorities, and we're glad to know that our team's assistance has made a positive impact.

Regarding the billing browser, we want to ensure a user-friendly experience. Your feedback helps us identify areas for improvement, and we're committed to addressing any issues promptly. Your comments will be shared with your customer success manager to follow up with our product team.

If you have any questions or need further assistance with billing or any other aspect of ToolWatch, please don't hesitate to contact your Customer Success Manager at customersuccess@toolwatch.com. We're always here to equip you with the best training possible so you can have a seamless experience with our software.

Once again, thank you for your review and for choosing ToolWatch as your inventory management partner. We are honored to serve leaders in the construction industry like you and look forward to continuously exceeding your expectations.

Best regards,

Your Customer Success Team

Happy with total outcome of product for our needs

Tracking / Locating

Hi Matt,

Thank you for taking the time to write a review about ToolWatch. We truly appreciate your feedback and are glad to hear that our software effectively tracks and tracks items at job sites.

Your positive comment about the ease of finding and locating items per job site is encouraging. We strive to provide efficient solutions that meet the needs of our customers, and your feedback reaffirms that we are on the right track.

However, we apologize for any inconvenience you may have experienced with the system freezing at times. We take performance issues seriously, and our team is actively working to address such occurrences promptly. Your feedback helps us identify areas for improvement, and we are committed to providing a smoother and more reliable experience.

We're thrilled to know that, overall, you are happy with the outcome of our product for your needs. Your satisfaction is our ultimate goal, and we're dedicated to continually enhancing our software to meet your expectations.

If you encounter any further issues or have any suggestions, please don't hesitate to reach out to your Customer Success Manager at customersuccess@toolwatch.com. We are here to assist you and ensure you have a seamless experience with our software.

Thank you once again for your valuable review. We are honored to have you as a customer and look forward to serving you even better in the future.

Best regards,

Your Customer Success Team

User-friendly with Exceptional Customer Service

Dear Kara,

Thank you for your fantastic review of ToolWatch! We are glad to receive your feedback and are delighted to hear that you find our software user-friendly.

Your positive comments about how easy it is to navigate ToolWatch are encouraging. We strive to provide an intuitive interface that allows our users to navigate seamlessly through the platform.

Providing comprehensive training resources is a top priority for us, and we're pleased to know that they benefit you.

Moreover, we are grateful for your appreciation of our exceptional customer service. Delivering superb customer support is at the heart of what we do, and your acknowledgment of our team's efforts is motivating.

Regarding importing a new rate sheet, we understand that it may seem less user-friendly, but we're pleased to know that our customer service team has been eager to help you through the process. We're continuously working on improving our platform, and your feedback helps us identify areas where we can further enhance the user experience.

If you have any additional questions or need further assistance, please don't hesitate to contact our Customer Success Team at customersuccess@toolwatch.com. We are here to support you and ensure you have a smooth and successful experience with our software.

Once again, thank you for your review and for choosing ToolWatch. We are honored to have you as a customer and look forward to continuously exceeding your expectations.

Best regards,

Your Customer Success Team

Since implementing ToolWatch we have had better visualization of our tools and being able to do inventories more easily has helped save money.

ToolWatch user for almost 5 years

[sensitive content hidden] has been an a wonderful asset over the years.  I believe that the organization has been growing and providing support in a great manner.

Growing with the industry.

One of the better decisions our company made many years ago was to transition to ToolWatch.  We have been far better off in our Shop/Warehouse operation because of having this software tool.

ToolWatch

great system

My direct contact at ToolWatch is awesome to work with. He is very prompt in dealing with issues/concerns and has them resolved within a day or two. 

ToolWatch is user friendly

The only reason I still have this program, is because I don't have the time to convert all the information to a new one.

Riddled with bugs

Our Company has worked with ToolWatch for quite a few years now and they have been very good at helping us shape the tool around our needs. We have over 23,000 bars coded tools, and 2,200 consumables in our database, so we certainly use this product to its fullest potential. Our business environment requires a lot of custom reporting and specialty data needs as we are always innovating with new applications and technology. The staff at ToolWatch has been very accommodating with helping us get API access to our tools database in order to take full advantage of our data. We are also very excited about all of the new products that ToolWatch is working on, like the Field App and the Rfid scanners. Working specifically with Casi and Ron on several of our last development efforts has been a great experience as they have been responsive and knowledgeable at each turn. This tool can do a lot of cool stuff and the staff is great.

Great Software, Great Company

Hi Mike,

Thank you for the review!

All the best,
Team ToolWatch

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