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FunctionFox Reviews

Overall rating

4.5

/5

187

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.73/10

Reviews by rating

Pros and cons

Very easy to use and great system for small teams. Updating projects is easy and I love how customizable this tool is for your team.
It's reasonably priced, easy to use and improves our billing, which helps not only our company, but gives our clients the assurance that we are billing appropriately and accurately.
I'm a designer, so I really appreciate the time and effort they have gone to in order to make accounting and billing intuitive and fun to use yes it's actually fun to use Harvest.
As far as I'm concerned the current schedule process in time fox is a waste of time. I also dislike that when I change tabs in one job I have to refind it again when the page changes.
The user navigation is confusing, it lacks reporting features available in cheaper software alternatives. There is no time tracking app for the desktop and the mobile apps are seriously out of date.
Because this is web based it sometimes locks up or we can't access it if our internet is out. A very minor problem that rarely happens.
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187 reviews

Recommended

JP
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Jaydra P.

President

Accounting, 1-10 employees

Review source

Overall Rating

Excellent product, works well, does what we need

Reviewed 5 months ago

Transcript

Speaker 1: I am Jaydra and I am the president and owner of a forensic accounting firm and a tax accounting...

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Max P.

Director of Marketing Technology

Marketing and Advertising, 11-50 employees

Review source

Overall Rating

Limited Use Cases, I Would Go Elsewhere

Reviewed 2 years ago

Transcript

Max P.: My name is Max. I'm a director of marketing technology in the Aiden Agency. This is for FunctionFox....

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Jennie D.

Internet, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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My business made more money by using FunctionFox!

Reviewed 7 years ago

I used to manually track my time for each job, but when I started using FunctionFox and it's handy stopwatch feature, I was amazed at how much extra time I was actually spending on projects. This new information allowed me to better estimate jobs and accurately bill my clients. Accurate billing brought more financial stability to my small business. It pays for itself, keeps me organized and I love the new rebranded user interface too!

Pros

The design is strong and aesthetically pleasing along with easy-to-use intuitive features. The staff are so friendly and helpful. Customer service is phenomenal! Best time-tracking software I've used, hands down.

Cons

No complaints to report at this time.

MG
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Meredith G.

Graphic Design, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It won't make you lunch, but it does everything else.

Reviewed 2 years ago

We use Function Fox to keep track of our team's time and to quote future projects. The reporting gives us insight into areas we need to improve or quote differently. The system provides us with a big picture view of our workload along with the granular data for digging into the details. So far, I haven't found anything it cannot do, except make me lunch. :) To make the most of the software, I think it's wise to have a dedicated project manager on staff, although our designers embraced it fairly quickly and enter their own actions and other data.

Pros

Function Fox provides several ways to track time, so designers have their choice of methods. Even though we don't use it like we should (we're hiring a project manager soon), the Gantt charts are awesome for planning out a project and adjusting schedules as needed. I don't have to train my designers how to use it; Function Fox provides one-to-one live tutorials.

Cons

The user interface is not as user-friendly or aesthetically pleasing as some of the other products.

SH
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Sarah H.

Computer Software, 5,001-10,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Insufficient for large projects.

Reviewed 10 months ago
Pros

Customer support is professional level. The interface is fast.

Cons

Frankly, the fact that the product was not flexible and customizable could not achieve the working process I wanted. It was very inadequate for me in terms of managing my projects. They don't have many functional tools for big projects.

Vendor response

Hi Sarah, Thanks for your honest review and feedback. sorry it wasn't ideal for your needs but appreciate your comments. Is this the Sarah H from Ohio (we have a few Sarah H)? We'd like to send you a little something for your review. With kindness

PK
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Paul K.

Graphic Design, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use

Reviewed 5 months ago
Pros

Ease of use and adoption from employees.

Cons

Lack of innovation. Lack of integration with other software.

Vendor response

Thanks so much for the kind review Paul. Is this the same Paul K in Long Valley? I'd like to mail you a little something to say thanks.

MM
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Margaret M.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Customer Service is worth its price in gold

Reviewed 7 months ago

Great! The customer service alone is worth the price we pay, we are always treated so well, and the team goes above and beyond to solve any questions/issues we run across!

Pros

Easy, accessible, and allows us to manage the billable and nonbillable hours for our agency in a snap.

Cons

Just our lack of knowledge of what else could serve our agency better, but we are learning!

Vendor response

Thanks for your kind comments Margaret - we truly appreciate it and your ongoing support.

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Sandra H.

Public Relations and Communications, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Two decades with Function Fox

Reviewed 2 years ago
Pros

As a one-person PR shop, knowing that I can quickly and easily create projects, track my time and do my monthly invoicing in one spot is invaluable and I don't miss billing any of my most valuable resource - my time!

Cons

After two decades, Function Fox features everything I need!

Vendor response

Thanks so much for your kind review Sandra! We love working with you and your work is amazing. Love what you're doing for Ritual!

GM
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Gail M.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fantastic product that suits our small business needs

Reviewed 5 years ago
Pros

Easy of use, intuitive design, great customer support when needed. We have been able to service our customers needs so much easier since using the software, being able to access information quickly and log information easily.

Cons

It would be useful to be able to produce a report on projects without actions. At present this cannot be done

LG
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Laura G.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy-to-use platform and great customer service!

Reviewed 9 months ago
Pros

Function Fox is really simple to use and the support team are great with walking you through the set up. Once you're on the platform, it's easy for your team to use and the reports are really insightful.

Cons

Some of the more customized reporting can be tricky to get working, but the support team are always around to help with this.

Vendor response

Thanks so much Laura! We truly appreciate your business and positive comments.

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LeAnne R.

Sports, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Life saver

Reviewed 2 years ago

The experience has been seamless. Our company has 125 employees who use this for a time keeping system to track time against retainers and projects. [SENSITIVE CONTENT] made the transition incredibly easy from our old system to FunctionFox. He had us up and running within a few days. One employee has used several different systems on various projects and remarked this is by far the best one she's used "it makes life so much easier"

Pros

Ease of use, up and running immediately, functionality, customer service

Cons

As the administrator I pull reports and the format is more difficult to review than our previous product.

Vendor response

Thanks for the very kind review LeAnne. Very much appreciated and we enjoy working with your team.

JM
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Jeremy M.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best customer support

Reviewed 10 months ago
Pros

The product works as advertised. It has helped us get a handle on time tracking, team capacity, and project costs. But the best thing about FunctionFox is the support. We are lucky enough to have [SENSITIVE CONTENT] as our rep and she's always kind, generous, knowledgeable and available to anyone on our team who has a question.

Cons

It's not as intuitive as I'd like (i.e. setting up & administering various kinds of retainers)

Vendor response

Thanks for your kind words Jeremy. We truly enjoy working with you and your team.

BR
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Brenda R.

Architecture & Planning, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FunctionFox for Architects

Reviewed 5 years ago

My billing is generally by the hour, and so the "timer" feature is extremely helpful when working on multiple projects in a day. I also like that I can set up email reminders if I forget to fill out my timesheet.

Pros

I have a small but growing architecture practice. I tried several project management and timekeeping and accounting programs before finding FunctionFox. I have been using it for a little over a year now. It allows me to do everything in one place, from job estimating to invoicing. The most important feature I was looking for, and was having trouble finding elsewhere, was an "resource availability" function, that would keep me from scheduling myself or my employees for 180 hours/week. FunctionFox has definitely improved my organizing skills with its to do lists and progress reports. The customer service has been excellent, and the interface is easy to use and clearly organized. I recommend it for any firm, but especially small start ups.

Cons

Still waiting for Gantt charts. Then I think it will be perfect. They are used extensively in construction scheduling, and I would like to have the same format when scheduling the design.

AG
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Ashley G.

Graphic Design, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I don't think I could live without it!

Reviewed a year ago

FunctionFox has revolutionized my time tracking and billing process. I seriously don't think I could live without it. It has become such a vital part of my work process that I have it open all day, every day as I work to track my work time and review project priorities for the day/week.

Pros

I love the stopwatch timer for tracking my time as I work on projects each day. Having this feature has allowed me to bill for every single minute I work instead of letting things fall through the cracks. Then, at the end of the month when I am ready to invoice, I can quickly and easily produce reports for each client that show details for each task I have completed.

Cons

I can't think of anything I would do to improve this. It is amazing!

Vendor response

Ashley - what a great testimonial. Thank you for your kindness.

BB
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Brian B.

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Effective timekeeping for an agency of eight

Reviewed 3 years ago
Pros

The automatic timer is a real plus for most of our staff. The reports function is very robust and affords analysis 8 ways from Sunday. Its daily time entry/timekeeping simplicity has curbed many of our staff's bad habit of waiting until the end of the month to enter time based only on notes and emails. This means greater accuracy, more timely billing options and faster cashflow. Plus our account managers can gather and configure their own reporting for their clients without involving our administrator. Perhaps best of all is Function Fox's lightning fast support and customer service. Best in the business from the tech support perspective and the knowledgeable assistance from our sales rep.

Cons

The only drawback is that it cannot be integrated, or the data cannot be exported, into several of the popular accounting apps. We handle that manually which takes a few extra strokes to generate billing, but the other advantages far outweigh that shortcoming.

JD
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James D.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love the task assignment feature.

Reviewed 5 years ago

We love the features of FunctionFox. The program has worked flawlessly since we got it, and on the rare occasion we got stuck on a feature, their staff was very knowledgeable and helpful.

Pros

The best thing about this program is that you can assign tasks to individual employees. This allows for better tracking of project time, and the mobile app gives you the option to do that even if you aren’t in the office. The ability to create an unlimited number of clients and projects is an even greater bonus. The emailing of tasks also helps greatly with time management.

Cons

As we only needed it for time tracking, we haven’t encountered any negative things to say about this project. There are more features that we just don’t need, so perhaps slim lining the program would be helpful to make it more sleek-looking.

HF
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Helen F.

Graphic Design, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Super Simple CRM Solution

Reviewed 5 years ago
Pros

We love this software, it's quick, easy and very cost effective. We easily input our data into it, the fields are all editable so is bespoke to us. We haven't had to ask for much support as the software is so easy to use, but when we did the help was fast, helpful and friendly. Function Fox has made the studio run far more efficiently, team members can book jobs in quickly and time sheets are super fast. The retainer option has been really useful too, we can also report on staff productivity and ensure timesheets are being filled out.

Cons

Having worked with the software for a few months I cannot find any flaws with it, we researched many CRM software solutions and most were too expensive or too complex for our needs, Function Fox gives us the option to have a basic CRM system with add-ons available if we want to expand features.

JW
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Jeremie W.

Graphic Design, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FunctionFox Keeps Project Management for Creative Teams Simple

Reviewed 5 years ago

We have used FunctionFox for time and expense tracking for over 15 years. I am an early adopter and have been blown away by their consistent customer service. Their team of great people support this solid product.

Pros

Great UI, very intuitive for designers and account people. Timesheets are painless and now our expenses don’t slip through the cracks. Absolutely pays for itself. Everything an ad agency or design firm needs!

Cons

Can’t think of anything. Whenever there was an issue, they have listened to our suggests and continue to improve the product.

JH
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Jacquie H.

Marketing and Advertising,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Use FunctionFox and Make Life Easier

Reviewed 7 years ago
Pros

As an Account Manager/Office Manager I can't imagine how I would get through my day without FunctionFox. I use the action function weekly to prepare for our Monday traffic meetings and keep this up-to-date throughout the week, so I always know the status of my client projects. Running reports for monthly billing and using the invoicing tool has saved hours of time! The ability to run current client reports as well as reports from archived jobs allows me to see how time was spent, capturing billable time and expenses, and is also a great tool in preparing estimates. As easy as it is to use, if you do need help, the customer service at FunctionFox is unbeatable! Signing up for FunctionFox is one decision you absolutely won't regret.

Cons

Really there is nothing I don't like about FunctionFox it's a great product and fulfills the requirements I use it for.

VF
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Vicki F.

Management Consulting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helps to Manage Time Spent on Client Projects

Reviewed 5 years ago

When dealing with clients and billing them, this is a great product. It's reasonably priced, easy to use and improves our billing, which helps not only our company, but gives our clients the assurance that we are billing appropriately and accurately.

Pros

This product keeps track of all of my notes on my clients' projects. This helps to ensure that my billing is accurate.

Cons

This product is not accessible when the internet is down. It would be great to have a resident version on my computer when internet is out.

JC
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Jillian C.

Marketing and Advertising,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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FunctionFox review - Graphic Designer

Reviewed 7 years ago
Pros

I like how easily I can track my time through the use of the built-in timer / clock. I have used this product for 3 years and I do like the way the interface and design is evolving.

Cons

I wish there was a more intuitive and visual way to view schedules. It's very clunky and they're basically buried. They are not very helpful in a list format and would be much better suited if they could be color coded and interface with a calendar like Google. I don't like that when you do make a change to a schedule it doesn't automatically shift other items around. I keep track of my schedules best by simply speaking with my colleagues and writing on the work order. As far as I'm concerned the current schedule process in time fox is a waste of time. I also dislike that when I change tabs in one job I have to refind it again when the page changes.

BK
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Bonney K.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I have been using FunctionFox for over 10 years and it's made me a better Producer!

Reviewed 6 years ago
Pros

FunctionFox is easy to use, very intuitive and is a real time-saver. I especially like all the reports I can run. The "Action Report" in particular has made our weekly Traffic Meetings more efficient, with everyone starting the week on the same page.

Cons

It would be great to be able to generate Purchase Orders. Also, it would be helpful, and more efficient, if you could upload more than one file at a time to Flink.

SF
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Siobhan F.

51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great PM resource for small team

Reviewed 6 years ago
Pros

This system is perfect for small teams to track all of their projects, create schedules, and run status reports!

Cons

They recently made an update and removed a key feature for our team. There is a feature called Flink where we were able to send emails regarding the project to anyone. Since the entire department doesnt have access this was a fantastic feature that was taken away and they definitely need to bring it back. Our files our too large to upload to the system so for our teams use not having that easy email feature causes more work.

MC
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Mary C.

Graphic Design, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very helpful software for our very small business

Reviewed a year ago

I am keeping track of billable time much better than without it.

Pros

keeping track of time for various projects

Cons

can't think of anything. You're not going to get this submission requiring all this information

Vendor response

WOW! Thanks for your kind review Mary. We're thankful it's helping you keep track of billable time much better!

AR
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Verified reviewer

Internet, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simple. Powerful.

Reviewed 3 years ago

Fantastic. The software is as perfect as it gets. Their developers listen to you (I've only needed to contact them once in 20 years).

Pros

The thing about time tracking is that it can be a huge pain. TimeFox removes so many barriers... it's as simple as I can imagine it being. And that's what matters most. More features mean more complexity. This software tracks your time very very well. You can track time with a start/stop stopwatch function, enter it manually, duplicate previous entries... even across days. It's very easy to use so you don't waste time while tracking your time.

Cons

It might be limiting or expensive for some, but I have found it

RM
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Rose Mary P.

Research, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Function Fox functionality

Reviewed 2 years ago

I like how user friendly it is to use. How easy it is to run reports.

Pros

I like how there is little effort to enter the information and how it keeps a record. Easy to produce reports.

Cons

There is nothing to dislike. I like all features this product offers.

AR
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Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Simple tracking software

Reviewed 5 years ago

Our agency tracked our time in FunctionFox but it couldn't be out exclusive software since it was so dedicated to the one use.

Pros

It was really simplistic, so there wasn't much of a learning curve. It was easy enough for everyone to do every day.

Cons

It didn't have many features, so you could really only use it for the one thing.