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YouTrack

The project management tool designed for agile teams.

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YouTrack Pricing, Features, Reviews and Alternatives

YouTrack product overview

Price starts from

$

4.40

/momonth
Per Feature

What is YouTrack?

Designed for agile teams by JetBrains. YouTrack is a tool to manage your projects, configure agile boards, keep knowledge base, use reports and Gantt charts, dashboards and time tracking. Track tasks and issues, support customers’ requests, plan sprints and releases, create workflows, and never force your process to fit the limits of a tool again! YouTrack speaks your language, supports markdown and emoji-reactions. YouTrack is flexible enough to follow your exact process! Cloud or Server. Free for 10 users.

Key benefits of using YouTrack

1) Quickly modify the issues on the flexible and customizable real-time Agile Boards.
2) Find things quickly using the Intuitive query-based smart search with autocomplete.
3) Get an overview of your projects using multiple dashboards, share them with your team, place reports, markdown notes, and issue lists as widgets or create your own widgets if you're in need of more data.
4) Сreate and edit articles, manage articles in a tree structure, define articles visibility for user groups, keep changes version with the Built-in internal or public Knowledge Base.
5) Keep track of your project, team, and personal progress using 18 of predefined report types.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Live Online
In Person
Documentation
Webinars
Videos

YouTrack pricing information

Value for money

4.6

/5

46

Price starts from

$

4.40

/momonth
Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

YouTrack features

Functionality

4.5

/5

46
Total Features98 11 categories

Most valued features by users

Task Management
Collaboration Tools
Prioritization
Task Progress Tracking
Time & Expense Tracking
Resource Management
Reporting/Analytics
Alerts/Notifications

Functionality contenders

Trello
Functionality
#1
Jira
Functionality
#2
ClickUp
Functionality
#3
YouTrack
Functionality
#4

YouTrack users reviews

Overall rating

4.4

/5

46

Positive reviews

87%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.1/10
Rating distribution

5

4

3

2

1

25

15

6

0

0

Pros
Its Dashboard widgets and agile boards are super useful and easy to use. Many of the fields are super configurable to allow for a very personalized integration.

Ashi A.

I'm glad it exists, it looks nice enough to convince the management and knows enough to satisfy most of the developers too.

András P.

For me this is the best issue management software so far. I've used others like Jira, but I really enjoy using Youtrack.

AR

Anonymous Reviewer

Cons
I have not come across anything that I feel is negative about this software but I think the admins here might need more training because I am not getting all of the notifications I need.

SG

Sanford G.

I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

Dayne E.

Still has some bugs, glitches and UX issues that can be rather annoying at times.

Ashi A.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

YouTrack helps keep projects on track

Reviewed 3 years ago

The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.

Pros

The thing I like most about YouTrack is that it gives users great tools to stay on track with projects. For example, a user can identify a bug in our processing software and create a ticket. IT can then triage the ticket and assign it to the correct developer to begin the process of investigating the bug and fixing it. That developer can post on the ticket asking for more information or indicating that it's ready for QA testing, etc. Every step along the way is catalogued for future reference.

Cons

I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great bug tracker

Reviewed 4 months ago
Pros

Can be integrated with VCS repos (such as Github or Gitlab) A lot of custom fields and options to customize issue tracking experience Great customer support from Jetbrains

Cons

UI a bit minimalistic (it can be a pro for users who like a minimalistic look, but personally I don't like minimal UIs. I prefer more detailed ones)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Holds great promise , allows you to stay on top of things, but leaves a few things wanting

Reviewed 3 years ago

Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops. The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed. Everybody at our company loves this product.

Pros

compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going. The interface is intuitive and helps keep sprints clean and organized. Performance is good as long as the setup has been done properly, else you will experience lags. Best for small teams which don't want to deal with the complexities of using JIRA. Pricing is based on storage so that is really very helpful. you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.

Cons

Not cons per say but 1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag. 2. The url is rather long: mycompanyname.myjetbrains.youtrack.com 3. Comment boxes under tickets look rather medieval.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Probably the best tool for task tracking

Reviewed 2 years ago

Very nice experience I would definitely suggest it especially to a team that likes to tinker with their tools in order to make them tailored to their needs

Pros

I like the possibility to customize heavily this product. I've been working also on its workflow functionality which I've found very useful and complete. Also the docs are great and exhaustive which is a huge pro often overlooked.

Cons

I really wanted to add custom styling to our kanban board in order to change the colour of the cards from green to red based on their due date but I had no way to do it with the youtrack provided functions so I had to inject a custom script. Would be nice to have this feature!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Helps keep our team organized

Reviewed 5 months ago

YouTrack helps us keep track of tasks in a simple and effective way.

Pros

Its helpful to relay information about a particular account from one team member to the next. It is also easy to figure out what things still need to be completed and which have already been completed

Cons

once I create a ticket it automatically emails me anytime something is changed or noted on the ticket. Sometimes I even get double emails when I am tagged in something. For our team, sometimes the ticket simply needs to be passed on but I don't need to follow the progress every step of the way. Many times I only need to report something and then pass it on. It does allow you to opt out of the emails but I would prefer to simply opt into what I want updates on and what I don't.

YouTrack FAQs and common questions

YouTrack has the following pricing plans:
Starting from: $4.40/month
Pricing model: Free, Subscription
Free Trial: Available


YouTrack has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


YouTrack supports the following devices:
Android, iPhone, iPad


No, YouTrack does not have an API available.


YouTrack integrates with the following applications:
PractiTest, GitHub, Jira, GitLab, TestLodge, IntelliJ IDEA, Slack, VCS, Bitbucket, Cisco Jabber, Atlassian Confluence, TestRail, TMetric, Zendesk


YouTrack offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

Most popular YouTrack comparisons

YouTrackvsClickUp
YouTrackvsSmartsheet

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