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Verse.io Pricing, Features, Reviews and Alternatives
Verse.io FAQs
Verse.io product overview
What is Verse.io?
Verse.io (formerly Agentology) is a lead response and nurturing solution for businesses which utilizes trained concierges to follow-up and manage leads generated online. Inbound leads are instantly contacted, with multiple attempts carried out via email, SMS, and phone if they cannot be reached immediately.
Key benefits of using Verse.io
Typical customers
Platforms supported
Support options
Training options
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Verse.io
Starting from
No pricing info
Starting from
15
/user
Per month
Verse.io pricing information
Value for money
4.6
/5
48
Starting from
No pricing info
Pricing options
Value for money contenders
Verse.io features
Functionality
4.8
/5
48
Total features
40
7 categories
Most valued features by users
Functionality contenders
Verse.io users reviews
Overall Rating
4.8
/5
48
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.47/10
44
1
1
0
2
Robb F.
Trevor H.
Overall rating contenders
Trevor H.
Real Estate, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
We receive calls at all hours during nights and weekends from customers. There's no way we could have staffed for that. Verse has leveled up our customer interaction in every way imaginable. They even qualified a customer for us via SMS at 3am who signed up on our website! We work very closely with [SENSITIVE CONTENT HIDDEN] on a week-to-week basis to make sure that our two systems are humming in perfect sync and I can't speak highly enough about him. Highly recommend both the product and the team.
Verse has truly transformed my inside sales team. After adding Verse to our funnel, 40% of the customers my inside sales team talks to are converted into opportunities in our CRM. We work out of Salesforce and the data they zap back to us makes it really easy to manage everything out of our existing system.
While the tech integration is really easy to plugin with Salesforce (zapier), we set our system up with some different fields, vocab, funnel stages before we worked with Verse. We've had to create a lot of new automations to get everything working in our company's format. I don't see this as Verse's fault at all though. It's jut the nature of plugging in a new front line sales team into a mature existing system. The tradeoff that we get in customer experience and sales efficiency are a no brainer though.
Hey Trevor. Thanks so much for taking the time to review Verse. 40% is so amazing to see, not to mention it's great to hear ROI has been greater since switching to our contact center and software. Excited to keep converting those leads into opportunities for you! Cheers.
Brad S.
Utilities, 11-50 employees
Used daily for 6-12 months
Review source
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We have seen a measurable increase in appts, deals closed, and customers engaged. The customer service from [SENSITIVE CONTENT] is amazing.
I just cannot explain how critical this software is to my company. Having the ability to have 1000s of conversations simultaneously, and constant follow-up. I have seen leads, over a year old, our AI Verse software texted almost 50 times with no response. Finally a response, Verse schedules a lead and we close. That amount of follow-up is not something any human is capable of doing. Talk about meat on the bone!!
The AI is just that- artificial. The conversations are not always perfect. But when you weigh the cons against the pros, this is a no-brainer.
Adam W.
Real Estate, 1-10 employees
Used daily for 6-12 months
Review source
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Overall it was good but not great. We wanted more features to customize our responses depending on lead source. Also wanted a longer follow up / nurture process.
loved that the new leads were connected with ASAP which helped when an agent was not available.
Follow up / qualification was too short. I have had many leads where I follow up after unqualified and was able to connect. Texting templates were very generic. Conversion was too low and have had better success doing it ourselves. Also, could not customize depending on lead sources.
Will C.
Real Estate, 1-10 employees
Used daily for 1-2 years
Review source
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Verse.io has been a partner in qualifying our leads and setting appointments. Their speed to the lead is impressive and being able to see the conversation history on each lead has been incredibly valuable in our ability to quickly transition the lead and set appointments.
Great lead capture integration with our website, easy-to-find contact history for continuity while interacting with the lead
Some of the responses to lead questions did not answer the correct question sometimes confusing the lead and losing them.
Ryan C.
Financial Services, 1-10 employees
Used daily for 1-2 years
Review source
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The software is easy to use, customer service is very responsive and I value the time it saves me.
I like the set it and forget it nature of Verse.io. The leads come in, Verse reaches out and sends me the contact info for those who are interested.
Sometimes the conversation between [SENSITIVE CONTENT] (verse) and potential clients doesn't comes across as less than conversational.
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