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Verse.io Pricing, Features, Reviews and Alternatives

Verse.io product overview

Price starts from

No info

What is Verse.io?

Verse.io (formerly Agentology) is a lead response and nurturing solution for businesses which utilizes trained concierges to follow-up and manage leads generated online. Inbound leads are instantly contacted, with multiple attempts carried out via email, SMS, and phone if they cannot be reached immediately.

Key benefits of using Verse.io

  • Verse.io's 100% U.S. based concierges instantly respond to inbound leads 24/7/365, and users can view chat history in real-time.

  • Fully customize your scripts and timing SMS, phone, or email if they cannot be reached immediately.

  • Live transfers hot leads who are ready to talk right now

  • Appointments with warm prospects booked directly on your calendar

  • Works with any CRM or lead source: we can trigger field updates, send engagement history, pass lead info, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    Email/Help Desk
    24/7 (Live rep)
    Phone Support

    Training options

    Live Online
    Webinars
    In Person
    Documentation

    Verse.io pricing information

    Value for money

    4.7

    /5

    36

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Verse.io features

    Functionality

    4.9

    /5

    36
    Total Features42 8 categories

    Most valued features by users

    Contact Management
    Activity Dashboard
    Alerts/Notifications
    Reporting/Analytics
    Lead Management
    Historical Reporting
    Campaign Management
    Pipeline Management

    Functionality contenders

    Verse.io users reviews

    Overall rating

    4.9

    /5

    36

    Positive reviews

    97%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.61/10
    Rating distribution

    5

    4

    3

    2

    1

    34

    1

    1

    0

    0

    Pros
    The speed from lead to outreach is very impressive. The customer portal is great, easy to follow and provides all necessary details...easy to use.

    KT

    Ken T.

    Their dashboard looks great and is easy to use, and their onboarding is smooth. Really happy with Verse and their ability to engage leads, great service overall.

    AH

    Andrew H.

    I loved the implementation and their ability to make the system function exactly as you need it to. The ability for the team to understand our needs as a client was second to none.

    Robb F.

    Cons
    There is nothing that I can say negative about the software at this time.

    DC

    Dana C.

    I don't think that's an option now unless I'm missing it.

    AR

    Anonymous Reviewer

    We receive calls at all hours during nights and weekends from customers. There's no way we could have staffed for that.

    Trevor H.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Game changer for inside sales

    Reviewed a year ago

    We receive calls at all hours during nights and weekends from customers.  There's no way we could have staffed for that.  Verse has leveled up our customer interaction in every way imaginable.  They even qualified a customer for us via SMS at 3am who signed up on our website! We work very closely with [SENSITIVE CONTENT HIDDEN] on a week-to-week basis to make sure that our two systems are humming in perfect sync and I can't speak highly enough about him. Highly recommend both the product and the team.

    Pros

    Verse has truly transformed my inside sales team.  After adding Verse to our funnel, 40% of the customers my inside sales team talks to are converted into opportunities in our CRM.  We work out of Salesforce and the data they zap back to us makes it really easy to manage everything out of our existing system.

    Cons

    While the tech integration is really easy to plugin with Salesforce (zapier), we set our system up with some different fields, vocab, funnel stages before we worked with Verse.  We've had to create a lot of new automations to get everything working in our company's format.  I don't see this as Verse's fault at all though.  It's jut the nature of plugging in a new front line sales team into a mature existing system.  The tradeoff that we get in customer experience and sales efficiency are a no brainer though.

    Vendor response

    Hey Trevor. Thanks so much for taking the time to review Verse. 40% is so amazing to see, not to mention it's great to hear ROI has been greater since switching to our contact center and software. Excited to keep converting those leads into opportunities for you! Cheers.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great lead follow up for real estate agents

    Reviewed 6 months ago
    Pros

    I'm neither particularly good at lead follow up, nor is it somewhere where I want to spend my time, as I dislike it. I've tried several companies, 4 now, and Verse.io is the best of the bunch. The last company I used was a phone call only company, and I feel like it very much turned off some of my leads. A company I used prior to that, was text only. As we know, everyone is different and has their...

    Cons

    I'd prefer to have a cost/lead system rather than a flat fee per month. That way, if I have lower lead flow one month (or more), I wouldn't have to pay their full monthly fee.

    Vendor response

    Hey Andrew! Thanks so much for taking the time to review Verse. We're glad you found Verse to be the best option for you with lead qualification and conversion. We hope you've been able to make the most of your time spent and can't wait to watch you continue to grow! Cheers. - Megan T., Verse.io

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Verse.io is great and I plan to continue using the service

    Reviewed 20 days ago

    I am very happy with Verse.io. I have been with them since they were Agentology. I like and need the service hat they provide. I hope it continues to improve as the AI's get smarter

    Pros

    Its easy to use and the support staff is easy to work with and very helpful in setting and integrating the systems with your equipment and other Tec.

    Cons

    Although service is very good sometimes - for me at least - it can take a few times to get things communicated as all of it done via Email. That said they re very responsive and will stay on it till its done. By the way, [SENSITIVE CONTENT] is a rock star and no I'm not related to her :)

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    Wanted more

    Reviewed 3 years ago

    Overall it was good but not great. We wanted more features to customize our responses depending on lead source. Also wanted a longer follow up / nurture process.

    Pros

    loved that the new leads were connected with ASAP which helped when an agent was not available.

    Cons

    Follow up / qualification was too short. I have had many leads where I follow up after unqualified and was able to connect. Texting templates were very generic. Conversion was too low and have had better success doing it ourselves. Also, could not customize depending on lead sources.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Works for me!

    Reviewed a month ago

    Fabulous!

    Pros

    First of all, the level of service after the sale is refreshing. [SENSITIVE CONTENT] is awesome! Moving on from there, I love that I don't have to worry about being the one to reach out to all the leads the minute they come through. I work pretty much on my own and it's a huge relief to know that there's almost immediate communication to catch these people while they're still engaged in what they're doing on their computer or phone. The response rate has been quite gratifying and easy to manage. I love having an "Assistant".[SENSITIVE CONTENT] is on it!

    Cons

    Nothing at the moment. We worked out some script changes at the beginning, but I haven't had any problems or issues since.

    Verse.io FAQs and common questions

    Verse.io has the following pricing plans:
    Pricing model: Subscription


    Verse.io has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Verse.io supports the following languages:
    English


    No, Verse.io does not have an API available.


    Verse.io offers the following support options:
    Knowledge Base, Email/Help Desk, 24/7 (Live rep), Phone Support

    Related categories