Twin Oaks Pricing, Features, Reviews and Alternatives

The software makes it easy for us to add and remove options to our Point of Sale System and it does a great job of providing us with a detailed sales analysis weekly, monthly and annually. It also is great for time keeping reports.

Our Clock in scanner misfunctions often for employees who are trying to clock in with their badge. It also makes it difficult manually to clock in because the employees have to change their password so often that they forget it. The biggest complaint is the merchant card service charges. Please try to shop for a new company that doesn't charge as much for credit card transactions.

Thank you for providing this review Terrence. We will reach out to you and take a look at what you're currently being charged as perhaps something is misaligned. Typically the CC rates are very competitive across the industry.

From the beginning when we began extracting our data to the first monthly draft the Twin Oaks team was there guiding and assisting to make the process a success. We love the ongoing support and accessibility when we have question or need assistance.

At this time I don’t think we have any cons. The software is meeting our needs. We do like that they are always looking for ways to improve.

Thanks for the kind words Debbie. We're always striving to service & support our clients.

Great personnel. Fair and upfront pricing. Office hours are generous, and a 24/7 line is made available for tech emergencies. Knowledgeable techs. A couple personnel are experience with Quick Books, so are great help if you have to transmit things to QB.

Interface is not intuitive or easy to use. If you are not in their area, you must get training over the phone and remote computer, which can be difficult to schedule for employees. Manual is huge, hard to follow and sometimes inaccurate. Customizing modules or pages is mostly impossible, so you are often stuck with a bunch of stuff/clutter on a page that you don't use or need.

In June of this year our fitness center migrated from the Twin Oaks Version 6 software to the new ADVANTAGE online system. What impressed me the most was the advance preparation and relatively seamless transition. We were able to customize our software to our industry and have been able to "tweak" it as we go. We have been able to customize reports to increase our sales by utilizing the sales breakdowns and targeting our advertising accordingly. Sales and Client Relations staff are readily available to answer any concerns or assist with formatting new reports or other requests as they occur.

Integrating with the new software was relatively seamless. As I stated we had an older Twin Oaks software product already in use. However, the change over occurred the end of June (Pandemic time) so we had trained our Front Desk staff and then there was constant change of personnel. Business was slower during this timeframe so there was not the normal frequency of using the system so the staff was...

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Thank you Nancy for your valuable input and feedback, much appreciated.

Secure and robust management of members. We have bern using the software and one of its earliest customers. New updates are keeping with the times.

Could use more accounting integration to accounting software.

Thanks Peter, always a pleasure working with you and your staff at Litchfield AC.