CAKE Guest Manager Pricing, Features, Reviews & Alternatives

CAKE Guest Manager

Restaurant management system for businesses of all sizes

4.79/5 (19 reviews)

CAKE Guest Manager overview

What is CAKE Guest Manager?

CAKE Guest Manager is a cloud-based restaurant management solution designed to help businesses of all sizes manage waitlists, reservations, tables, guest seating, point of sale (POS) integration, and more. The platform enables users to send text messages with booking details, waitlist progress and promotions. Plus, it offers automatic calling and notifications functionality which allows users to inform guests when their table is ready.

CAKE Guest Manager offers a host of features such as custom floor maps, multiple server sections, pre-set service charts, daily email reports, automated notifications, widget integration, offline access, customer profiles and feedback, trend tracing, guest history, built-in analytics and customizable workflows. The platform also includes a table management module which enables users to manage tables by organizing section to create detailed floor maps with multiple tables types and sizes, locations, status indicators, and real-time updates.

CAKE Guest Manager allows businesses to integrate an online reservation system via HTML widget which captures booking details and sends confirmation text messages and reminders to guests. Users can also define various custom parameters such as party size, available reservation hours and pricing to help organize seating. The platform integrates with various third-party applications such as QuickBooks, Xero, 7shifts and Orca.
www.trycake.com

Pricing

Starting from
$69/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CAKE Guest Manager screenshot: CAKE Guest Manager analytics dashboard screenshotCAKE Guest ManagerCAKE Guest Manager screenshot: CAKE Guest Manager floor planner screenshotCAKE Guest Manager screenshot: CAKE Guest Manager guest profile screenshotCAKE Guest Manager screenshot: CAKE Guest Manager text messaging console screenshot

CAKE Guest Manager user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.9
  4.8
robert t.

It's been great!

Used daily for 1-2 years
Reviewed 2018-06-22
Review Source: Capterra

Tracking guests information and the frequency of which they dine with us.

Pros
Easy to use. Very reliable. It hasn't crashed in a year and a half. It keeps track of guests information to run advertising campaigns.

Cons
I wish it would work on android systems. It would also be nice if the pos system would update the guest management system ie. When the server prints the check it shows on guest management system or when the check is paid it updates.

Response from CAKE Guest Manager


Hi Robert - thanks so much for your review! We love to hear that you have been using the new Guest Email Offers to run advertising campaigns! I will pass on your feedback about Android to the Product Team to see what they can do. The good news is, your CAKE POS does update your Guest Manager system! Please visit CAKE University to learn how to setup this integration: https://university.cake.net/Guest_Manager/Control_Center/POS_GM_Integration. Also, support is available 24/7 if you need more assistance. for more info. Also, support is available 24/7 if you need more assistance at 855.696.CAKE.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sue Ann L.

Guest manager makes utilizing your tables simple and easy.

Used daily for 1-2 years
Reviewed 2018-06-21
Review Source: Capterra

Having online reservations is a huge plus in my establishment. We have long waits on the weekend and this allows my customers to put their name on the lists with ease and without having to make a phone call and tying up our lines.

Pros
I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.

Cons
That you have to manually clear out tables after someone checks out. When tables check out, I would Like for the table on the floor map to clear. It did, but after the latest update it does not.

Response from CAKE Guest Manager


Thank you, Sue Ann, for your review! We love hearing that online reservations and table assignments have been a breeze for you. As for clearing tables manually, the table status will update to `check paid¿, but tables won¿t clear automatically in case the guest decides to stay at the table after paying their check. I do understand where you're coming from, so hopefully that explains a bit why we made the decision to handle clearing table that way with POS + GM customers. If you have any questions at all, please contact us any time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cody B.

Deployment = Nightmare

Used daily for 2+ years
Reviewed 2021-04-23
Review Source: Capterra

Platform itself is decent and operable besides requiring Apple products for usage. Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.

Pros
Ease of use, inexpensive. This form would like me to list more pros however there are none.

Cons
Apple Store only, no web portal floorplan management, customer support, average call handling time 45 minutes to weeks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Tonia H.

We love Guest manager!

Used daily for 2+ years
Reviewed 2018-06-19
Review Source: Capterra

Pros
It is very easy to use, it allows us to keep our reservations organized, it allows us to communicate with our customers better too. I like that we can use it to notify guest when their tables are ready and that they can also go online to make reservations or call aheads and we have full control over that if need be.

Cons
I wish we had more flexibility in setting up future floor plans. It would be nice to be able to set up Saturday's sections up on Friday to help better manage. Also the ability to look up past data, reservations, guest counts etc.

Response from CAKE Guest Manager


Hi Tonia - Thanks for your glowing review, we love you too! Also good news, you should be able to setup sections in advance today! They are pre-set and you can make them ahead of time using the floormap builder. If you have any questions at all, please don't hesitate to contact Support or your Customer Success rep.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Heather W.

Get it all together!

Used daily for 2+ years
Reviewed 2020-04-09
Review Source: Capterra

It's hard to imagine going back to paper and pen! This will really speed up the seating process so much that you'll never look back. It's incredibly handy, and easy to use.

Pros
This program is very easy to use! It will really save you time, and allow you to seat more tables. It is much easier to organize guests; for reservations, wait lists, and walk ins. The text notifications help to speed up the seating process!

Cons
I have no big complaints. Some guests were a little uncomfortable giving their real phone number since we put it in the system, so it would be handy to be able to blur them out so the hostess doesn't actually have access to it, only the system itself.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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CAKE Guest Manager pricing

Starting from
$69/month
Pricing options
Free trial
Subscription
View Pricing Plans

Pricing starts from $69 per month.

CAKE Guest Manager features

API
Alerts/Notifications
Customer Database
Point of Sale (POS)
Reporting & Statistics

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Third Party Integrations (171 other apps)

Videos and tutorials