CAKE Guest Manager Features

CAKE Guest Manager

Restaurant management system for businesses of all sizes

4.79/5 (19 reviews)

Competitor Feature Comparison

API
Alerts/Notifications
Booking Management
Contact Database
Customer Database
Customer History
For Restaurants
Online Booking
Point of Sale (POS)
Prioritization
Promotions Management
Public Waitlist
Real Time Analytics
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reservations Management
SMS Messaging
Self Check-in/Check-out
Status Tracking
Summary Reports
Table Management
Wait List Management
Waiting Time Tracking
Waitlist Status Tracking
Learn moreCompare App
API
Alerts/Notifications
Booking Management
Contact Database
Customer Database
Customer History
For Restaurants
Online Booking
Point of Sale (POS)
Prioritization
Promotions Management
Public Waitlist
Real Time Analytics
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reservations Management
SMS Messaging
Self Check-in/Check-out
Status Tracking
Summary Reports
Table Management
Wait List Management
Waiting Time Tracking
Waitlist Status Tracking
Visit WebsiteCompare App
API
Alerts/Notifications
Booking Management
Contact Database
Customer Database
Customer History
For Restaurants
Online Booking
Point of Sale (POS)
Prioritization
Promotions Management
Public Waitlist
Real Time Analytics
Real Time Notifications
Real Time Reporting
Real-time Updates
Reminders
Reporting & Statistics
Reservations Management
SMS Messaging
Self Check-in/Check-out
Status Tracking
Summary Reports
Table Management
Wait List Management
Waiting Time Tracking
Waitlist Status Tracking
Visit WebsiteCompare App

Mobile apps

iOS App


1 review

Requires iOS 8.0 or later. Compatible with iPad.

CAKE Guest Manager Feature Reviews

19 reviewers had the following to say about CAKE Guest Manager's features:

robert t.

It's been great!

2018-06-22

Tracking guests information and the frequency of which they dine with us.

Pros

It keeps track of guests information to run advertising campaigns.

Cons

It would also be nice if the pos system would update the guest management system ie.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Hi Robert - thanks so much for your review! We love to hear that you have been using the new Guest Email Offers to run advertising campaigns! I will pass on your feedback about Android to the Product Team to see what they can do. The good news is, your CAKE POS does update your Guest Manager system! Please visit CAKE University to learn how to setup this integration: https://university.cake.net/Guest_Manager/Control_Center/POS_GM_Integration. Also, support is available 24/7 if you need more assistance. for more info. Also, support is available 24/7 if you need more assistance at 855.696.CAKE.

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Daniel C.

Piece of CAKE

2020-04-08

Loved the features and easy to learn features.

Pros

I love capturing the customer data for contacts, birthdays etc.

Cons

We were shopping POS systems and examined Guest Manager as an add-on.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Cody B.

Deployment = Nightmare

2021-04-23

Platform itself is decent and operable besides requiring Apple products for usage. Customer support, onboarding errors, representative responses are the worst out of any vendor I have personally ever experienced.

Pros

Ease of use, inexpensive.

Cons

Apple Store only, no web portal floorplan management, customer support, average call handling time 45 minutes to weeks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Justin C.

Super easy to use. Overall very nice.

2018-06-13

Pros

Ease of use, all data is stored on a cloud, 24hr customer support, guest manager integration, apple pay/samsung pay integration, detailed reporting

Cons

Some reporting options could be improved but overall pretty decent, close cash receipt is annoying to work with/read, cant hand credit card back to guest once starting a tab.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Happy to hear you are enjoying the Guest Manager integration with our Point of Sale! I know we have made some recent improvements to our close cash receipt for the POS, but I'll be sure to pass on your feedback to our product team.

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Paul K.

Cake Guest Manager has helped us tremendously in managing our waiting lists. Our guests love it.

2018-06-21

Efficient waiting list management. Customer satisfaction.

Pros

Makes managing the waiting list much more efficient. Customers love it.

Cons

Need it on an app so it can be used with a phone. I don't really have enough "cons" to reach 100 characters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Thanks Paul, we love hearing that it's helping you in your business and that guests love it too! I'll pass on your request about having app access on your phone to our product team.

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Christine C.

Perfect

2018-06-27

Pros

Fast ...easy ... Perfect Love that I could send my guests info about directions, parking, etc...

Cons

Disconnects some times There is really no negativity with cake guest management at all ..sorry we love it so much.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Hi Christine - thanks so much for your kind review! We love to hear that you are using Guest Manager to make it easier to communicate with your customers. Please let us know if you have any more issues with disconnecting, our support staff may be able to offer advice to make sure you have everything properly setup.

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Rob D.

Excellent from the outset

2017-09-05

Pros

Desk top interface and app support

Cons

No integration with our in house System to marry servers with tables and cheques with inventory and kvs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Thanks for the review, Rob! We are always working on adding new improvements and integrations, so thanks for your feedback.

Read more
Jacy H.

Awesome fit for our Restaurant

2018-09-13

Great ease of use, can customize it the way we needed to, and has been very dependable so far!

Pros

That there was no learning curve to be able to use it. Anyone can pick t up and start using it immediately.

Cons

It doesn’t have a lot of in-depth reporting features, but that isn’t what we were looking for anyway.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE from Sysco


Thank you, Jacy, for your kind review! We love to hear that you found Guest Manager easy to use and were up and running from day one. We appreciate your feedback and appreciate you as a customer!

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Heather W.

Get it all together!

2020-04-09

It's incredibly handy, and easy to use.

Pros

The text notifications help to speed up the seating process!

Cons

Some guests were a little uncomfortable giving their real phone number since we put it in the system, so it would be handy to be able to blur them out so the hostess doesn't actually have access to it, only the system itself.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robin T.

easy to use

2018-06-22

Restaurant is easier to turn.

Pros

you are able to text guests back, you can also re-add them to the wait if they miss the text. Everything is saved.

Cons

It seems to get confused with large parties and parties of 1.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Thanks for your review, Robin! We're glad to hear you find Guest Manager so easy to use. We are always working to improve our predictive wait time, your feedback is much appreciated and will be passed on to the Product Team.

Read more
Vince B.

Vince Bruno Rovino

2019-02-16

I am very happy with the CAKE System overall with only 1 minor complaint about splitting the payments with multiple cards and cash.

Pros

All aspects flow really well from entering order to payment.

Cons

Splitting items with multiple cards and cash payments could be a little easier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE from Sysco


Thanks, Vince, for your review! We are so happy to hear that you have found the CAKE POS System easy to use and working well for your restaurant. Also thank you for the feedback about splitting items, we just recently did an update for this feature but will relay this to our Product team so they can consider a better solution for this specific case. Thanks so much for being a loyal customer!

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Elizabeth H.

Easy to use & intuitive

2019-09-02

Pros

It was a breeze, very straightforward, customizable, and did what it set out to do.

Cons

Nothing really, it was super easy to use!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE from Sysco


Hi Elizabeth, thanks for leaving a review!

Glad to hear that you like CAKE Guest Manager for your seating/waitlist app.

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Patrick L.

CAKE Wait List and Reservations

2020-07-10

Easy and cost effective solution for customer wait list and reservations.

Pros

Simple and easy wait list and reservation system to use and to train.

Cons

Would like more marketing support, awareness or promote "The List" app to let customers know they can be added to the wait list before they arrive to the restaurant rather than wait to be added when they arrive at the restaurant. The dashboard setting for special holiday events with different operating hours change the operating hours for all days which is a bug that still needs to be fixed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chad H.

Guest Manager has added the best options for our customers to dine with us.

2018-06-14

We retain more customers by giving them the flexibility to leave the premises while they wait.

Pros

The flexibility of the program is quite nice.

Cons

Being able to look up customer data from the app would also be nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Thanks so much for your kind review! We're happy to hear that you are loving Guest Manager. Also your feedback is definitely appreciated, we are working now to include some of these features and will pass on this information to our Product Team.

Read more
Troy B.

Easy to use and features are great

2018-06-18

Pros

How easy it is to use and train staff.

Cons

Only a couple more features we would like to add personally to the system to make it more easier for use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Hi Troy, thanks so much! We're happy to hear that things have been running smoothly for you. We are always trying to improve and add new features, so we'd love to hear what else you'd like to see!

Read more
Sue Ann L.

Guest manager makes utilizing your tables simple and easy.

2018-06-21

We have long waits on the weekend and this allows my customers to put their name on the lists with ease and without having to make a phone call and tying up our lines.

Pros

I love The online reservations and the ease of table assignments when reservations are made. Customer service has always been super helpful also and they reprogrammed my app for me to fit my needs.

Cons

That you have to manually clear out tables after someone checks out. When tables check out, I would Like for the table on the floor map to clear. It did, but after the latest update it does not.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Thank you, Sue Ann, for your review! We love hearing that online reservations and table assignments have been a breeze for you. As for clearing tables manually, the table status will update to `check paid¿, but tables won¿t clear automatically in case the guest decides to stay at the table after paying their check. I do understand where you're coming from, so hopefully that explains a bit why we made the decision to handle clearing table that way with POS + GM customers. If you have any questions at all, please contact us any time!

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Tiffany B.

We have had a terrific experience so far.

2018-06-13

It helps us seat our guests in an easier and more modern way, and eliminates the need to waste paper to hold a wait list.

Pros

Ease of use, ability to remove and re add guests to the list.

Cons

It can take guests quite a while to respond to their texts for seating, leaving tables sitting open for a bit angering other guests that are waiting. Obviously, this is not a Cake issue, but a guest issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Wow Tiffany, so nice to hear about your positive experience with CAKE Guest Manager! Pagers are best left in the past, and we're glad you agree!

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Tonia H.

We love Guest manager!

2018-06-19

Pros

It is very easy to use, it allows us to keep our reservations organized, it allows us to communicate with our customers better too.

Cons

I wish we had more flexibility in setting up future floor plans. It would be nice to be able to set up Saturday's sections up on Friday to help better manage. Also the ability to look up past data, reservations, guest counts etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from CAKE Guest Manager


Hi Tonia - Thanks for your glowing review, we love you too! Also good news, you should be able to setup sections in advance today! They are pre-set and you can make them ahead of time using the floormap builder. If you have any questions at all, please don't hesitate to contact Support or your Customer Success rep.

Read more
katilyn r.

Review CAKE Guest Manager

2018-08-13

This has been a great purchase for our company.

Pros

The data it gives you and the ability to change the dates on times of the data you're wanting.

Cons

The time cards. I wish you could select the weeks you want and it total the amount at the bottom for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more