CleanCloud Reviews

Program is simple to use after set-up and set up costing is good as very competitive.

The first set-up is difficult and users needs practice.

Thanks for taking time to review Jordan, good to hear you're getting on well with the software

Very user friendly. Easy to add products,

I have no issues at all with Clean Cloud

Thanks for the feedback Julie, that's great to hear!

It is catered to laundromat and dry cleaning operations. It has a unique workflow that makes processing wash,dry,fold and dry cleaning orders easy. We really like the Cleancloud's team support and ability to add features quickly when requested.

The iOS version of the POS app is sometimes clunky and requires a reboot to reflect changes made in the web based version.

Thanks for the review Dylan, we'll pass your positive feeback to the support and tech teams!

Customized setup and ease of use. Administrative oversight

Needs to separate dry cleaning and laundromats

Great to hear, thank you for the feedback Howard!

Cleancloud is cloud based and this is very important feature for the business.

Cleancloud provide the required services that we need for the business, so the business doesn’t have cons for this cloud based POS software.

CleanCloud is very user friendly for my employees. I have a wide range of age in my employees and they have all adapted well to using CleanCloud. I also love that I can pull up the program at home to address issues or send invoices.

We have some confusion with our specific laundromat getting messages from a different laundromat a few states away. I've sent a support message but the bugs haven't quite been worked out yet.

Great to hear your staff are getting on well with the software. Hope support have solved that issue for you now.

Automation of payment collection and delivery route delineation

New customers have to create and account and / or log in before being able to see prices so this puts off a lot of new customers

Hi Anne, thanks for the feedback. Just clarifying, do you mean on the app the customer has to log in to see pricing? Not on your website?

Easy to use, and it can be installed on any devices, along with remote management as well.

Doordash feature, as it has not yet turned any sales.

Thanks Amit. Have you looked at our Facebook Community pages? We've got customers there using Doordash and I'm sure they'd be happy to share their learnings and offer some advice https://www.facebook.com/groups/151508350110336/

Set up service was a great help. Connected easily.

When you want to look up an invoice, you have to hand type it in otherwise it goes into Cleaning

App and everything that comes with it, Driver app

Customer support Takes to long resolve issues Lots waisted time

Thanks for the review Costa. I'll pass on the feedback re: Support. It might also be worth checking out our Facebook Community pages to see if your question has been raised there previously. https://www.facebook.com/groups/151508350110336/

Everything is where it should be. Finding what is needed is possible with just a few clicks. Training employees on this software is also a huge bonus, because the buttons have pictures, and it makes it quick to learn how to do the basics when I have turnover at one of my stores.

To have pickup and stops from my driver to my other stores, I have to set up my stores as a customer. This creates orders like it would for a regular customer. So everyday, I have to go in and delete the orders that were created for the store after my driver picked up the items.

So glad to hear that you're seeing the benefit from CleanCloud Nicholas. Lots more updates planned!

Great customer service. Product works great. Pretty customizable. Multi store access. Multiple user accounts. Pricing is perfect. Great reporting. Fairly easy to use and navigate. [sensitive content hidden] is our rep and a great support and resource

Cant customize where notifications go. Would be great to have text notifications of orders. Makes doordash tough if it isnt being watched consistently. Makes it hard if there are multiple people involvedThe customized app isnt fully customizable and fairly limited. People can place orders with an nonworking credit card

The software is intuitive and has all the features that we need to take our business to the next level. We were able to grow our business because of the inbuilt features like the pick up and delivery service. We were able to keep track of our work in and out

we would have liked to have the accounting and billing option working properly. Xero doesn't link up properly as the invoices don't match up information correctly.

Little bit expensive when you have more than 10 stores but it is ok for now

Price is too expensive for us and are looking for another one similar but cheaper:)))

The simple cloud based interface makes it possible to manage transparently from anywhere.

Support team are just terrible. They are not responsive. They drop the ball on paid deliverables, and they don’t acknowledge and try to fix the shortcomings once they occur. Maintenance on purchased products such as custom apps has been highly problematic. I regret establishing my business trusting their white lAbelled app to be the core of my customer interface

Hi Elham, We're so sorry to hear this. All support requests sent to support@cleancloud.com are responded to within an hour during business hours and we always try to go above and beyond to help. We're sorry we couldn't provide the exact solution you needed, in these rare occasions we do provide available workarounds. Regarding our apps, we must abide with Apple guidelines and cannot speed up their processes nor influence their requirements but will always try to do everything we can to help

CleanCloud does everything I need it to do at a reasonable price. It streamlined our in-store operations and completely simplified our pickup/delivery business.

Nothing comes to mind at the moment. I'd have to give this some thought.

Strong support, consideration of feature enhancements, continuous improvement, robust feature set, impressive integrations.

Some workflows (UX) are a bit cumbersome, or non-intuitive. A couple issues have haunted us for a while.

Quick ordering for customers, friendly use and accurate reports. Just Great!

When consulting the metrics overview, I had to refresh the page and start over, This happens after 3 minutes of non use.

The system has a great way of managing and creating items and orders manually.

There were a lot of issues with the way the system keeps track of orders and items by barcode. There were bugs that had been reported to support but they treated some them as 'feature requests' even though they're critical to prevent human errors or make the system less difficult to use.

First of all is cloud based, Web, costomer app, driver app all you need for today's industry is all integrated. need little more work on reporting and payment integration.

Reporting needs to be precise in means of tax calculation and the rest of the reporting could be much better, payment integration need more work,

1. Capacity to update the system all the time; 2. Easy process; 3. Webminars to help;

The fact I cannot adapt/adjust everything to the way my business is built on.

Clean and intuitive Comprehensive Well priced Patient and helpful support team Logical

Nothing and given that the developers actively seek customers feedback and suggestions to develop this already comprehensive bit of kit, I'm sure if there was a con they would sort it out.

I like it the most because I can teach my employees really quickly how to use it! It's user friendly!! I love how they link my stores together and I can log into one of them and see them all!!

No cons were added to this review

Thanks Kelley for the kind review. Just one thing, we also support EVO Payments in the US as well as Stripe.

Adaptability that allows us to customise for our specific needs

Its early days and its come along way in the 10 mths we have been using the system ... the development of new features have flowed consistently The only challenge is the QZ tray for linking to printers ... but this is seemingly a challenge with all cloud systems ...

You can use your exisiting hardware, the customer service is fantastic (Simon & Peter are excellent), I have found nothing that is as innovated and cost effective. Although the look is very plain, I love it because most dry cleaning programs have to many images and can be confusing for our staff.

My only con is that it doesn't intergrate with Inuit Quickbooks; which is the accounting software I use.