Fullbay Pricing, Features, Reviews & Alternatives

Fullbay

Cloud-based auto and truck repair shop management software

4.69/5 (74 reviews)

Fullbay overview

What is Fullbay?

Fullbay is a software solution designed to support and manage the business of heavy duty, busy automobile (truck) repair shops and diesel repair shops. Cloud-based with centralized online access from any web-enabled device, the system promises to allow managers, techs and customers to engage with the operations within and outside the shop premises. From a custom branded portal, clients can administer their own information, submit repair requests, view maintenance histories, approve any work and indeed settle invoice payments. Those invoices can be raised accurately with every part accounted for, and both emailed to the customer and sent to QuickBooks Online within clicks.

Customers and staff can also enjoy greater transparency on the work carried out on their units, with Fullbay designed to reflect an "electronic medical record" (EMR) for truck repair. Detailed service histories can be recorded, viewed and queried by components, system, specific parts or servicing dates. Real time statistical reporting features also provide metrics and insights into performance efficiency, while the online deployment allows Fullbay to connect and share its information with other associated cloud apps.
www.fullbay.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

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Fullbay screenshot: Hosted and deployed within the cloud, Fullbay is accessible on any internet-enabled device including mobile, tablet, desktop or laptopFullbay Testimonial
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Fullbay user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.4
  4.5
  4.8
Glen G.

Fullbay was solution we needed

Used daily for 2+ years
Reviewed 2021-02-24
Review Source: Capterra

Fullbay truly transformed our business. The manner in which we managed shop operations was very haphazard and "seat of the pants" before we adopted Fullbay. Fullbay provided us with a roadmap to streamlining much of our processes. It's not a magic bullet, and it only works if you use it as intended. I personally believe that we could improve in a number of areas of our Fullbay usage if we had the time to stop and really focus on it. Overall, I am very pleased with Fullbay and believe it was a great choice for us.

Pros
Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customer's making use of the portal. I think this feature holds a lot of promise for the future.

Cons
I really do not personally have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Russ S.

An invaluable addition to our bucket

Used daily for 2+ years
Reviewed 2021-02-22
Review Source: Capterra

The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.

Pros
The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without fullbay.

Cons
Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product.

Response from Fullbay


Russ, we truly appreciate this review. Thank you! We are happy to hear that your techs are easily learning how to use Fullbay and that you were able to trim down on office time reviewing invoices. That is great! Also happy to hear that your customers love Fullbay too. We are grateful for your business, thank you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cody B.

Not Impressed

Used occasionally for less than 6 months
Reviewed 2020-06-26
Review Source: Capterra

None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.

Pros
I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

Cons
Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.

Response from Fullbay


Thank you for your feedback and we are sorry to lose you as a valued customer of Fullbay. We strive to provide transparent pricing and the highest return on your investment with the platform. Some of the ways we do this are by not charging for core product enhancements or support, and not forcing shops into long-term contracts.

While there are costs associated with transferring data from other systems, we offer free alternatives and work with shops if the cost is prohibitive. We are sorry to see you go and hope you will consider coming back to Fullbay in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Tylor H.

Couldn't do without

Used daily for 2+ years
Reviewed 2021-02-19
Review Source: Capterra

Fullbay is fairly easy to learn and use on the surface. Which is good to get new people use to the system and allow them to begin using Fullbay from day one. Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics. And for me specifically I reach out to support weekly with questions and ideas for improvements. They are great to work with, communicate updates as needed, and are very knowledgeable of the random things I'm looking for.

Pros
The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.

Cons
Some of the larger reports takes a few seconds to generate (I know right). Along with sometimes to can get lost in the amount of data you can have access to.

Response from Fullbay


Tylor, thank you for leaving a review about Fullbay. We are happy to hear you are using the integrations at your shop! So glad to hear you found Fullbay easy to use and that you are taking advantage of our free, unlimited tech support. We appreciate your business and are committed to your success. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Keith M.

FullBay

Used daily for 2+ years
Reviewed 2020-04-28
Review Source: Capterra

My overall experience with FullBay has been great. I really like the product. I like the support they give me. I like the constant innovations. Highly recommend.

Pros
I really like a lot about this program. It is our main shop program. We use it for billing, inventory management, technician efficiency and as a mobile app for our service trucks. Easy to use. They are constantly upgrading the product. Very responsive to suggestions.

Cons
The only complaint that I have about the software is that it only migrates information to Quick books. I would like it to be able to migrate to Sage as well.

Response from Fullbay


Keith,
Thank you for taking the time to write a review. We are so happy that Fullbay is easy for you to use and that Fullbay is your main software in your shop. We always welcome your feedback regarding additions to the software.
Thank you for your business!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Fullbay pricing

Pricing options
Subscription
View Pricing Plans

Contact Fullbay directly for pricing information.

Fullbay features

Alerts/Notifications
Billing & Invoicing
Customer Database
Inventory Management
Mobile Access
Point of Sale (POS)
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

API (137 other apps)
Activity Dashboard (177 other apps)
Data Import/Export (129 other apps)
Discount Management (163 other apps)
Employee Management (181 other apps)
Gift Card Management (143 other apps)
Inventory Tracking (175 other apps)
Loyalty Program (182 other apps)
Multi-Location (217 other apps)
Order Management (225 other apps)
Sales Reports (188 other apps)

Videos and tutorials

Additional information for Fullbay

Key features of Fullbay

  • Quotes / estimates
  • Labor rates
  • Parts management
  • Vehicle tracking
  • Service history
  • Shop management
  • Application integration
  • Client portal
  • Customer history
  • Estimating
  • Invoices
  • Invoice creation & processing
  • Mobile integration
  • QuickBooks integration
  • Real time data
  • Real time reporting
  • Transaction history
  • Repair tracking
  • Reporting & statistics
  • Self service portal
  • Vendor self service
View All Features

Benefits

Fullbay is a diesel (truck) repair shop management solution that has been designed specifically to cater for heavy duty operations, offering centralized cloud-based access from any web-enabled device.

A public-facing web portal allows customers to submit personally worded repair requests, while being able to manage units, make service requests, check maintenance histories, submit approvals and pay off outstanding invoices.

Connectivity with QuickBooks Online sends raised invoices straight into the app while emailing a copy direct to the customer to speed up the payment process.

Real time statistics provide up-to-date feedback on shop performance and tech efficiency, utilizing metric-based reporting to maximize service throughput.

Fullbay promises to act like an "electronic medical record" for truck vehicles, promoting the logging and querying of full service histories that can be searched by service date, components, parts etc.