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Fullbay

Cloud-based auto and truck repair shop management software

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Fullbay Pricing, Features, Reviews and Alternatives

Fullbay product overview

What is Fullbay?

Fullbay is a software solution designed to support and manage the business of heavy duty, busy automobile (truck) repair shops and diesel repair shops. Cloud-based with centralized online access from any web-enabled device, the system promises to allow managers, techs and customers to engage with the operations within and outside the shop premises. From a custom branded portal, clients can administer their own information, submit repair requests, view maintenance histories, approve any work and indeed settle invoice payments. Those invoices can be raised accurately with every part accounted for, and both emailed to the customer and sent to QuickBooks Online within clicks.

Key benefits of using Fullbay

  • Fullbay is a diesel (truck) repair shop management solution that has been designed specifically to cater for heavy duty operations, offering centralized cloud-based access from any web-enabled device.


  • A public-facing web portal allows customers to submit personally worded repair requests, while being able to manage units, make service requests, check maintenance histories, submit approvals and pay off outstanding invoices.


  • Connectivity with QuickBooks Online sends raised invoices straight into the app while emailing a copy direct to the customer to speed up the payment process.


  • Real time statistics provide up-to-date feedback on shop performance and tech efficiency, utilizing metric-based reporting to maximize service throughput.


  • Fullbay promises to act like an "electronic medical record" for truck vehicles, promoting the logging and querying of full service histories that can be searched by service date, components, parts etc.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Phone Support
    Knowledge Base

    Training options

    Documentation
    Webinars
    Live Online
    Videos

    Fullbay pricing information

    Value for money

    4.7

    /5

    83

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Fullbay features

    Functionality

    4.4

    /5

    83

    Total features

    53

    10 categories

    Most valued features by users

    Inventory Management
    Reporting & Statistics
    Point of Sale (POS)
    Reporting/Analytics
    Alerts/Notifications
    Third Party Integrations
    Customer Database
    Billing & Invoicing

    Functionality contenders

    Fullbay users reviews

    Overall Rating

    4.7

    /5

    83

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.28/10
    Rating distribution

    5

    4

    3

    2

    1

    62

    18

    1

    2

    0

    Pros
    Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base.

    MS

    Marc S.

    The greatest advantage of Fullbay for us is workflow and going paperless. The ease at which I can access any information I need is second to none.

    JE

    James E.

    I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.

    NM

    Norma M.

    Cons
    This has been one complaint we have received since using Fullbay.

    MH

    Marion H.

    We had trouble keeping track of "extras" on SOs.

    SW

    Shelli W.

    A standalone phone app that could run offline and sync whenever reconnected would likely fix this issue.

    SG

    Samuel G.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    The "Best" heavy duty repair shop software on the market.

    Reviewed 4 years ago
    Pros

    The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"

    Cons

    If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    An invaluable addition to our bucket

    Reviewed a year ago

    The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.

    Pros

    The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without fullbay.

    Cons

    Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product.

    Vendor response

    Russ, we truly appreciate this review. Thank you! We are happy to hear that your techs are easily learning how to use Fullbay and that you were able to trim down on office time reviewing invoices. That is great! Also happy to hear that your customers love Fullbay too. We are grateful for your business, thank you.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    things change to often

    Reviewed a month ago
    Pros

    when everything is working it is fine but it seems to freeze up often

    Cons

    system changes to often on different ways to do things

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Couldn't do without

    Reviewed a year ago

    Fullbay is fairly easy to learn and use on the surface. Which is good to get new people use to the system and allow them to begin using Fullbay from day one. Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics. And for me specifically I reach out to support weekly with questions and ideas for improvements. They are great to work with, communicate updates as needed, and are very knowledgeable of the random things I'm looking for.

    Pros

    The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.

    Cons

    Some of the larger reports takes a few seconds to generate (I know right). Along with sometimes to can get lost in the amount of data you can have access to.

    Vendor response

    Tylor, thank you for leaving a review about Fullbay. We are happy to hear you are using the integrations at your shop! So glad to hear you found Fullbay easy to use and that you are taking advantage of our free, unlimited tech support. We appreciate your business and are committed to your success. Thank you!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    FullBay

    Reviewed 2 years ago

    My overall experience with FullBay has been great. I really like the product. I like the support they give me. I like the constant innovations. Highly recommend.

    Pros

    I really like a lot about this program. It is our main shop program. We use it for billing, inventory management, technician efficiency and as a mobile app for our service trucks. Easy to use. They are constantly upgrading the product. Very responsive to suggestions.

    Cons

    The only complaint that I have about the software is that it only migrates information to Quick books. I would like it to be able to migrate to Sage as well.

    Vendor response

    Keith, Thank you for taking the time to write a review. We are so happy that Fullbay is easy for you to use and that Fullbay is your main software in your shop. We always welcome your feedback regarding additions to the software. Thank you for your business!

    Fullbay FAQs and common questions

    Q. What type of pricing plans does Fullbay offer?

    Fullbay has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Fullbay?

    Fullbay has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Fullbay support?

    Fullbay supports the following languages:
    English


    Q. Does Fullbay offer an API?

    Yes, Fullbay has an API available for use.


    Q. What level of support does Fullbay offer?

    Fullbay offers the following support options:
    Email/Help Desk, Chat, Phone Support, Knowledge Base

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