Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base.
The greatest advantage of Fullbay for us is workflow and going paperless. The ease at which I can access any information I need is second to none.
I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.
This has been one complaint we have received since using Fullbay.
We had trouble keeping track of "extras" on SOs.
A standalone phone app that could run offline and sync whenever reconnected would likely fix this issue.