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Fullbay Logo

Fullbay

Cloud-based auto and truck repair shop management software

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(7)

Fullbay Reviews

Overall rating

4.7

/5

87

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.27/10

Reviews by rating

Pros and cons

Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base.
The greatest advantage of Fullbay for us is workflow and going paperless. The ease at which I can access any information I need is second to none.
I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.
This has been one complaint we have received since using Fullbay.
We had trouble keeping track of "extras" on SOs.
A standalone phone app that could run offline and sync whenever reconnected would likely fix this issue.
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87 reviews

Recommended

SG
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Samuel G.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Software that will get your company organized

Reviewed 4 years ago

Fullbay has allowed our shop to operate in a more organized, accountable fashion. We don't need to dig through physical papers to find a customer phone number, a bill, or an old service order. It lets our technicians work in the field and accurately record their work, time, and parts. We have become a favorite among our customers as well simply because of the organized, itemized invoices that are generated from the data you enter as you work through a job.

Pros

Fullbay works well for inventory keeping, handling and recording bills, generating invoices for customers, and generally building a custom database for your company. I joined stepped into using Fullbay after the company had been using it as a main system for around two years and was immediatly impressed by how large the database of customer info, units, and vendor info was. Because everything you put into the system gets remembered and organized, it becomes easy to run a search for a customer, trailer, truck, bill, or vendor and find the information you need.

Cons

The interface can be a little dry at first, lots of different menus, but they all hold some necessary function. Also you are dependent on internet connection. While this works well when you have access to an internet connection all the time and the cloud functionality is very useful for tracking everything in real time, if you don't have a fast or reliable connection you could be refreshing the browser app multiple times to get it to load. A standalone phone app that could run offline and sync whenever reconnected would likely fix this issue.

Vendor response

Samuel, Thank you for taking the time to post this review. It is great that Integrity Fleet Services is using Fullbay to store your customer's information. Fullbay will definitely keep your shop organized! We agree, lack of internet can cause frustration.

AG
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Alexis G.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Software is always improving

Reviewed 4 years ago

Overall, what Fullbay does better than anything is improve communications. If one team member steps out for lunch, has to leave suddenly, is on a long call, etc., everyone knows what the customer has approved, where parts are coming from, and what has been done. Sending quote requests to vendors has greatly decreased the amount of incorrect parts we receive and vendors are given the quoted prices when the PO is sent so there are less price corrections needed.

Pros

Fullbay has been evolving since the day we started with it. It is not perfect, but it is great to know that if I see a problem and report it, it will eventually be corrected.

Cons

Since the software is so complex and customizable, improvements sometimes take a while to get done.

Vendor response

Thank you, Alexis for writing this review. The continuous improvement of Fullbay is important to us so we are glad to see that you are seeing results when you report a problem. We love how Fullbay improves communication at Truck Repair & Equipment Co., Inc. That is awesome! We definitely understand that improvements can take some time to get done. We do love the feedback, so keep it coming. We hope to continue to work to earn your business. Thank you!

me
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mike e.

Automotive, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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things change to often

Reviewed a year ago
Pros

when everything is working it is fine but it seems to freeze up often

Cons

system changes to often on different ways to do things

JA
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JACOB A.

Industrial Automation, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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VERY HAPPY

Reviewed 4 years ago

FULLBAY IS CONSTANTLY IMPROVING THE PROGRAM, HAS A GREAT SUPPORT STAFF. ONE OF OUR PREVIOUS EMPLOYEES EVEN WENT TO WORK FOR THEM ON THERE HELP DESK.

Pros

FULL BAY HAS HELP US WITH JOB ORGANIZATION, SHOP FLOW, AND EFFICACY .

Cons

THERE NEEDS TO BE A BETTER WAY TO PRIORITIZE JOBS.

Vendor response

Jacob, we are glad to know that you are very happy with Fullbay and that Wheeler Truck Service has improved organization, flow and efficiency by using the software. That is fantastic to hear! Thank you for recognizing our support staff too, they are great. We will let our development team know about your request for a better way to prioritize jobs. Have a wonderful day.

JP
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Jeremiah P.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Small town business with big town quality and style

Reviewed 4 years ago

We have taken our shop from yep we fix that... to we partner with you in keeping all your equipment running. The Fleet management works for county shops, bussing companies, fire departments, farms, and yes households, however many vehicles you might have, we can help keep them going.

Pros

It took our Ma and Pa shop and helped us function as a corporation. We can take just a minute and see how our shop is performing and know if we are profitable. We can help our local businesses manage their fleets. We have Estimates that are easy to read and are effortless to accept or deny work. The steady upgrades are seamless and because this software is focused on our industry the upgrades have valuable.

Cons

The inventory set up, not that they make it difficult but its a lot of work. One suggestion, for those joining Fullbay, Be intentional to add inventory, do not take short cuts, really think threw your price matrix and price categories. Part categories like filters, Hydraulic fittings, tires, batteries make your life a lot easier as time goes.

Vendor response

Hello Jeremiah. We love to help Ma and Pa shops! And, we are happy to hear how Fullbay has helped you function like a corporation. How exciting that Fullbay helps Mandate Machinery Inc manage county shops, bussing companies, fire departments, farms and households! Your suggestions will be passed along to our onboarding team, thank you! We intend to continue to earn a perfect rating, thank you for your business.

PB
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Patrick B.

Farming, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Dream Came True

Reviewed 4 years ago

The tech help is great, and when you ask for more or different options, the development team checks into it and actually sometimes changes it to suit your needs! It feels like your input is really worth something.

Pros

This service/repair management program was something I had dreamed about and thought surely someone would put together a software program for our industry! It has exactly the right options for tracking time and parts on a service repair order. The parts inventory management has also been tailored to work very well.

Cons

There are a lot of things to learn and understand how to do, and just a few funny little unexplained glitches.

Vendor response

Hello Patrick. We are very pleased that you feel like your requests are listened to and that we have delivered for you. We intend to continue to earn your business. We understand that there is so much to learn with Fullbay. Please never hesitate to contact our support team. Their help is included and unlimited. We want you to feel confident and use all the features that will benefit River Road Repair! Have a wonderful day.

BR
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BOYD R.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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BIG ROCK TRUCK AND TRAILER REVIEW

Reviewed 4 years ago
Pros

I LIKE THE EASE OF USE AND THE ABILITY TO ACCESS FROM PHONE OR TABLET. I CAN BE AT OUT OF THE SHOP AND RECEIVE A CUSTOMER CALL NEEDING UPDATES. I CAN LOOK IT UP LIVE AND GIVE THEM THE ANSWERS THEY NEED. ALSO FOR THE CUSTOMERS THAT USE THE PORTAL IT PROVIDES THEM WITH THE ABILITY TO SEE THE STATUS OF THEIR REPAIRS AND LOOK UP HISTORICAL REPAIR INFORMATION.

Cons

INITIALY I DISLIKED HAVE TO SELECT AND CLICK ORDER PARTS BUT THEY HAVE ADDED A BUTTON THAT YOU CAN CLICK ONE TIME AND DONE NOW

Vendor response

Boyd, thank you so much for this review. We are glad that your shop has been able to provide a customer service portal for your customers with Fullbay. We believe that the customer portal will help keep customers returning to Big Rock Truck and Trailer for service! We are also happy to hear that the update to the button to order parts is working for you. We are constantly working to improve Fullbay and welcome your feedback. Have a wonderful afternoon!

TW
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Troy W.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fullbay has helped us see our business processes from a new perspective.

Reviewed 6 years ago
Pros

I like the real time capabilities of creating service requests and through to the final invoice. The reporting is thorough and precise and helps us find weaknesses and inefficient processes. The customer portal has proven to be very useful for active customers. We like the quoting and order feature of the parts process with our vendors. The PM tracking and reporting is very robust and accurate. It seamlessly interfaces with Quickbooks and recognizes when it fails to export and item. Overall we we are very happy with Fullbay and we intend to continue using it. It gets better every day.

Cons

Some customers do not like the portal and we have to save each estimate, SO, and Invoice as a pdf and email it to them. The parts and inventory system has some glitches when transferring parts across divisions. Scheduling and tracking service calls cannot be done completely with Fullbay. Tracking daily service types, calls, and sorting them is also difficult ( but we know it is coming soon). Still I feel like these "cons" are soon to be sorted out and we look forward to new releases and functionality.

Vendor response

Thanks for the feedback Troy! We love the compliments and we have your suggestions logged in our enhancement request list! Thank you!!

sg
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shelley g.

Automotive, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fullbay Has it All

Reviewed a year ago

It was very helpful in getting out Invoices thru email to customers directly. My customers really appreciated this feature too.

Pros

I liked how the software tracks non inventory parts. Applying them directly to Invoices. If anything is returned that is all trackable. You are able to see that the part was sent back and credited. Very helpful with keeping track of Cores or any other returned parts.

Cons

I had a hard time with the Inventory portion of this program. I can see where it would work great it just didn't for how large our Inventory is.

Vendor response

Shelley: Thanks for taking the time to review Fullbay! I'm glad we were able to help with your parts tracking and invoicing processes. We value your feedback about the challenges with using our software for your large inventory and will pass this onto our development team. We appreciate your business and enjoy having you as our customer!

NM
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Norma M.

Automotive, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very user friendly, excellent support team

Reviewed 3 years ago
Pros

I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.

Cons

I do not like how tedious some tasks are. There are too many steps in having to create a service order and to delete an action item in the service order itself. The reports are rudimentary, they do not provide detailed information and are time-consuming to manipulate once downloaded. The labor guides are also not very good.

Vendor response

Norma, thank you for taking the time to review Fullbay. We are glad you find the app easy to use and that you have received good service from our technical support team. They truly are awesome! Thank you for you feedback on suggested areas for improvement. We are continually taking customer feedback to improve the app and we will share your feedback with our development team. Thank you for your business!

CG
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Corey G.

Automotive, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best software I have used yet!

Reviewed 4 years ago

Love it!

Pros

Ease of use. Tracking tech billed hours. Emailing est. is super easy. Staying in contact with customers is also very easy. Our customers love that they have a port they can use to look up history and repairs.

Cons

The parts is a little hard to navigate at first. Easier as time goes on but that seems to be the most difficult.

Vendor response

Hi Corey. Thank you for this review. We enjoy hearing stories about customers loving the customer portal. This will help keep them coming back to Onsite Fleet Services! We do realize that it can be difficult to navigate parts in Fullbay at first. We invite you to make good use of the customer support team. They will provide you unlimited help till all your Fullbay users are confident with the software. Have a great day!

JT
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Joshua T.

Automotive, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fullbay review

Reviewed 4 years ago

REALLY SURPRISE ON OVERALL DIFFERNT ON INVOICES

Pros

WAY IT BUILD THE WORK ORDER,AND ITS PRICING ON INVOICE.

Cons

HAVE SEEN NOTHING YET. LIKE OVERALL.WORK GREAT WITH MY CELL PHONE.TABLET OK TOO.

Vendor response

Joshua, Thank you for this review! It sounds like Fullbay is working great for you. We agree, the work order process and invoicing are awesome. Thank you for your business. And feel free to reach out to us anytime if you need support or have enhancement requests.

BR
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Ben R.

Machinery, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software that makes my job easier.

Reviewed 3 years ago

The experience has been great. When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out.

Pros

I like the fact that it tracks all of your customers repairs and maintenance. Easy to track invoices that have been paid or not. The biggest thing for me is that Fullbay is geared toward the heavy duty diesel industry. When I first started this business I spent a ton of time trying different software and none of them added up to what I was used to at the dealerships and then I seen Fullbay pop up on one of my searches and I couldn't give them my money fast enough. I will continue using this software and would highly recommend it to any business big or small.

Cons

I do not have any complaints about this software.

Vendor response

Ben, thank you for leaving this review about Fullbay. We are delighted to know this was the solution you were looking for, and especially that you have received great support when you call in. That is wonderful. Thank you for your business!

MS
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Marc S.

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use and understand

Reviewed 3 years ago

Fullbay has helped simplify our shop processes and made us more efficient. I really can't believe the ease of use. We really haven't even scratched the surface of what this program can do for our shop and customers.

Pros

Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base. Customer and tech support are very responsive.

Cons

There really isn't a down side. They are constantly upgrading their features.

EL
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Eddie L.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Increased Our Shop Efficiency 30%

Reviewed 4 years ago
Pros

This was our first venture going paperless in the shop. It was so streamlined that we were up and running very quickly. I would have made the switch sooner if I knew it was going to go so smoothly. Efficiency increased 30% and it continues to improve. We found that the built in timeline created a simplified shop flow, which in turn, created efficiency between the front, the back and mobile. Another huge plus, is that my customers love their "customer portal," which is where the technology is going. Thank you Fullbay!

Cons

This software needs a fleet summary cost/job report that we can supply to our large fleet customers. I use these fleet reports for billing out fleets that we work on daily with one single invoice on top of the report. I have to continue to use my old software currently to achieve this with my largest fleet.

Vendor response

Hi Eddie! It is always a pleasure to hear from you. Thank you for this review. That is amazing that Fullbay helped you increase your shop efficiency by 30%. We also appreciate your feedback. We will pass your suggestions on to our development team. Looking forward to connecting at a show soon!

AD
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Aaron D.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great investment

Reviewed 3 years ago

Very happy with the software and the team that is behind it.

Pros

It offers a lot of features, more than we use, so we have room to grow. Constantly making improvements and upgrades as the needs arise. Tech support is great!! I can't stress this enough. They answer every time we call, they are based in the USA, easy to communicate with, pleasant and are knowledgeable of the software.

Cons

Reporting function could use so work. We are use to QuickBooks reporting so Fullbay seems limited in that regard. Parts and inventory takes to long to load up each time to access those functions.

DB
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Duane B.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Got my life back

Reviewed 4 years ago

Fullbay enables me to stay on top off my business as i go. I used to have to take days away from work for invoicing, quotes, and other office work. Now when the invoice is ready the only thing left to do is collect the money.

Pros

Most of my business is mobile/onsite repairs so I like how versatile the software is in the fact that it runs on multiple platforms.

Cons

The maintenance tracking needs some improvement. It needs to be a little easier to see when the particular services are due

Vendor response

Hi Duane, thank you for leaving this review. We are happy to hear that you are using Fullbay for mobile and onsite repairs for Bentleys Diesel and Performance. If you would ever like help with shortcuts in maintenance tracking, please reach out to our customer support team. We always welcome your feedback with enhancement requests too! We hope to see you at SEMA again next year, have a wonderful day.

SM
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Stephanie M.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User Friendly Garage Management Software

Reviewed 3 years ago

We love the Software as do our Customers!

Pros

This software is very user friendly from Office Employees to Technicians as well as Customers.

Cons

They are a young company and still doing many changes. I wouldn't list this as a Con though as they take pointers and ideas and put them to use in the software with updates.

Vendor response

Stephanie, thank you for taking the time to write a review about Fullbay software. We definitely do appreciate the pointers shared with us. We love all the valuable feedback our customers give. And, the Customer Portal is a wonderful feature, glad to hear you are using it. We appreciate your business.

AP
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Andrew P.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fullbay review

Reviewed 4 years ago
Pros

I like that it is intuitive in the set-up and use.

Cons

The search features are limited. I would like to be able to search all repairs for a unit, not just the 1st one on each SO.

Vendor response

Thank you for writing this review, Andrew. Our team is happy to hear that the set-up and use of Fullbay is intuitive! We will pass along to our development team that you would like to see improvements with the search features. We intent to continue to earn business from Integrity Fleet Services. Have a great day!

TM
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Taryn M.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Where were we without Fullbay?

Reviewed 4 years ago

Fullbay has helped with inventory management, time management, and efficiency in our shop.

Pros

The ease of use. My customers can see the progress of their unit, my techs can look at repair orders and type up their notes from any device and anywhere, I can monitor what is happening without having to be in the shop every minute of the day. It makes my life easier.

Cons

Sometimes the updates, do not really help or make changes that benefit my business.

AR
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Verified reviewer

Transportation/Trucking/Railroad, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fullbay is great software

Reviewed 4 years ago
Pros

Ease of data input, tracking of calls,

Cons

unable to track storage of vehicles on rotation calls.

Vendor response

Thank you for posting this review. We are glad that data input and call tracking is easy for your shop. We will pass on your feedback to our development team!

PB
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Phillip B.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software

Reviewed 4 years ago
Pros

It's an online software, great for mobile technicians and how easy it is to use.

Cons

Tracking technicians time has too many steps. We would like to be able to look at an SO and see how much time each Tech has on an action item even with multiple techs on each step.

Vendor response

Phillip, thank you for this review. We are happy to hear that Fullbay has been great for the mobile techs at Schroeder Truck Repair! We appreciate your feedback about tracking technicians. We will share it with the development team at Fullbay. Have a great day!

MS
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Matt S.

Mechanical or Industrial Engineering, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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fullbay

Reviewed 4 years ago
Pros

the ease of use and function, It just makes sense and flows really nice

Cons

that it does not work with Sage and there is not more limited to techs

Vendor response

Thank you Matt, for submitting this review. We are happy to hear that Fullbay's flow works nicely for Plett Truck Repair. Have a great day, we hope to continue to earn your business!

MH
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Marion H.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Fullbay Opinion

Reviewed 2 years ago

I enjoy using Fullbay. The training team was great, and if I ever need support, they are always there, and very helpful.

Pros

I like that the techs can log into a job, and hours can be tracked. Also, having the techs entering their comments is a great feature.

Cons

I would like to see invoiced hours show on printed invoices for customers. This has been one complaint we have received since using Fullbay.

MT
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Melanie T.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great company-

Reviewed 2 years ago
Pros

Easy to use- they have worked with us on programming that we need

Cons

The accounting side integrates with Quickbooks but exports only and isn't real time. This causes some issues that we have had to work around.