Fullbay Reviews - Pros & Cons, Ratings & more

Limble CMMS

Fiix

eMaint CMMS

Manager SE

Mitchell RepairCenter

NAPA TRACS

QuickBooks Online

Fullbay is a web-based repair shop management solution for heavy duty truck shops, providing invoicing, parts billing and mechanic efficiency reporting features

Fullbay

Web-based

Director of Safety and Maintenance

Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base.

Service Writer

The greatest advantage of Fullbay for us is workflow and going paperless. The ease at which I can access any information I need is second to none.

Assistant Service Manager

I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.

President/Owner

Overall, I am very pleased with Fullbay and believe it was a great choice for us.

Owner

The tech help is great, and when you ask for more or different options, the development team checks into it and actually sometimes changes it to suit your needs.

Good customer facing deliverables. Helps give you a professional appearance right out of the gate.

The Fullbay team is tremendous. They continually improve software interaction and ease of use.

Parts Manager

They are great to work with, communicate updates as needed, and are very knowledgeable of the random things I'm looking for.

General Manager

I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.

Service Advisor

This has been one complaint we have received since using Fullbay.

Supply Chain Manager

Multi-tiered pricing is critical and works perfectly here. You can also bulk upload inventory (up to 15,000 lines at a time).

We had trouble keeping track of "extras" on SOs.

Office Managaer

This software is very user friendly from Office Employees to Technicians as well as Customers.

The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.

Trailer Parts Manager

A standalone phone app that could run offline and sync whenever reconnected would likely fix this issue.

Owner service manager

The inventory set up, not that they make it difficult but its a lot of work.

president

Doing estimates takes half as much time with full bay lets you know what your costs are and profits before you do the job. Allowing you time to bid more jobs.

That means it can integrate with tablets or cheaper Chromebooks. It's honestly really easy to use, but it's a little slower than an option locally installed.

QuickBooks Enterprise

Honestly a great option, not just for heavy duty / diesel repair shops

Fullbay Experience 

Austin: We appreciate your kind review about Fullbay!  We are glad to hear we have helped make your techs' jobs easier and that they were able to learn the software quickly.  Thank you for your business, and we enjoy having you as our customer!

things change to often 

Great company- 

Once everything was loaded and we went thru several of your Webinars (thank you very much for having them), We utilize more and more everyday. 

Our opinion of "Fullbay"!

Before Fullbay keeping track of inventory and invoicing customers was a nightmare.  Now it is not an issue.

Trucknation Houston

Roberto, thank you for this stellar review about Fullbay!  We are committed to your success and are are really happy that you are able to track inventory and invoice easily now.  That is great news.  Thank you for sharing.

Employee efficiency and productivity reports, parts and inventory management, and Unit history reports, have given us a real handle on our service business.

Powerful

Robert,  we appreciate you leaving a review about Fullbay. We are delighted to read that you are using the features in Fullbay and that it has given you a handle on your business.  That is wonderful!  Thank you for being our customer. 

Very user friendly, excellent support team

Norma, thank you for taking the time to review Fullbay.  We are glad you find the app easy to use and that you have received good service from our technical support team.  They truly are awesome!  Thank you for you feedback on suggested areas for improvement.  We are continually taking customer feedback to improve the app and we will share your feedback with our development team.  Thank you for your business!

Fullbay enables me to stay on top off my business as i go. I used to have to take days away from work for invoicing, quotes, and other office work. Now when the invoice is ready the only thing left to do is collect the money. 

Got my life back

Hi Duane, thank you for leaving this review.  We are happy to hear that you are using Fullbay for mobile and onsite repairs for Bentleys Diesel and Performance.  If you would ever like help with shortcuts in maintenance tracking, please reach out to our customer support team.  We always welcome your feedback with enhancement requests too!  We hope to see you at SEMA again next year, have a wonderful day. 

Fullbay has allowed our shop to operate in a more organized, accountable fashion. We don't need to dig through physical papers to find a customer phone number, a bill, or an old service order. It lets our technicians work in the field and accurately record their work, time, and parts. We have become a favorite among our customers as well simply because of the organized, itemized invoices that are generated from the data you enter as you work through a job. 

Software that will get your company organized

Samuel,
Thank you for taking the time to post this review.  It is great that Integrity Fleet Services is using Fullbay to store your customer's information.  Fullbay will definitely keep your shop organized!  
We agree, lack of internet can cause frustration.  

I kid you not we find and learn things about this program every day, we are still learning how to use the reports.  I would like to see one thing change though I would like to be able to look up a part number I used on a previous service order, a search bar where when I plug in the part number it would bring up the service orders the part was used on both previous and current SO's.  

Mandate

Hello Heather, thank you for taking the time to write this review.  We are very happy to hear that you are using Fullbay to manage multiple shops and that you feel like your suggestions are heard.  Your feedback helps us improve Fullbay!  Thank you.  We will continue to make improvements with the point-of-sale process.  We appreciate your continued business.

Overall the program is great easy and quick!

Fullbay Review

Thank you, Dustin for writing this review.  It is awesome to hear that Fullbay is enabling your business to go paperless and that it helps with lost inventory.  That is awesome.  We will pass along your suggestion of searching with partial parts numbers to our development team.  Thank you for your feedback. 

Very great after learning the in and outs 

Great

Chad, thank you for writing this review.  We are glad that Fullbay is helping Papas Truck and Trailer Repair with billing, parts, and customers!  We understand that dealing with returns and vendor parts can be a hassle.  If you have any suggestions of changes we can make to Fullbay to ease that process in your shop, we would love to hear your thoughts.

The Fullbay team is tremendous. They continually improve software interaction and ease of use. 

Fullbay is the best!

Hello Tom, thank you for this review!  We appreciate it so much.  We are happy that Fullbay is working so well for Irwin Diesel Repair, and that you find it to be a great value.  We commit to continue to provide excellent service in order to keep your business.  Have wonderful day!

Easier tracking of billable hours, and parts.

Likes and dislikes of Fullbay Software

Debbie, thank you for this review.  It is good to hear that it has been easy to get started and train new users on Fullbay!
We definitely welcome feedback on what type of reports you would like to see at Ultimate Truck Service, Inc.  You may send your suggestions to support@fullbay.com if you'd like.  Have a great day!

Ease of daily use

Thank you Luba for this review.  We are glad that Fullbay is easy to use at RPD Services, LLC.
We appreciate the feedback you gave and we will pass that on to our development team.  We hope you continue to keep loving Fullbay.  Have a wonderful day!

Fullbay review

Thank you for writing this review, Andrew.  Our team is happy to hear that the set-up and use of Fullbay is intuitive!  We will pass along to our development team that you would like to see improvements with the search features. 
We intent to continue to earn business from Integrity Fleet Services.  Have a great day!

Spend less time in the office

Thank you Greg, for this review.  We are happy Fullbay earned 5 stars in all categories!  And, it is great that LTD Truck Repair Inc uses Quickbooks and that the integration is working so well for your shop.  And, we agree with you-our support staff IS amazing.   We will pass along your feedback about inventory to our development team. Thanks so much!

We have taken our shop from yep we fix that... to we partner with you in keeping all your equipment running. The Fleet management works for county shops, bussing companies, fire departments,  farms, and yes households, however many vehicles you might have, we can help keep them going.

Small town business with big town quality and style

Hello Jeremiah. We love to help Ma and Pa shops!  And, we are happy to hear how Fullbay has helped you function like a corporation. How exciting that Fullbay helps Mandate Machinery Inc manage county shops, bussing companies, fire departments, farms and households!  
Your suggestions will be passed along to our onboarding team, thank you!
We intend to continue to earn a perfect rating, thank you for your business.

From the very first day Fullbay was very much interested in our success as a business and with the use of their software. Fullbay has always been extremely professional and prompt with our questions or needs. This partnership with them has helped push us to ever higher levels of service and excellence. I strongly believe we owe a lot of our growth to Fullbay. It frees us up to manage and service our fleet customers. From start to finish we are better, faster, and more accurate than we were before Fullbay.

Game Changer

Hello Troy.  We appreciate this review and for giving us 5 stars in every area!  We are happy to hear that training is going so well for you, and that your customers love the customer portal!  We hope that helps keep customers returning to TDI.  We will keep the updates coming, and we welcome you to keep the suggestions coming too!  We will continue to earn your business.  And, we will always be interested in your success! Have a great day, Troy!

Best software I have used yet! 

Hi Corey.  Thank you for this review.  We enjoy hearing stories about customers loving the customer portal.  This will help keep them coming back to Onsite Fleet Services!  We do realize that it can be difficult to navigate parts in Fullbay at first.  We invite you to make good use of the customer support team.  They will provide you unlimited help till all your Fullbay users are confident with the software.  Have a great day!

The tech help is great, and when you ask for more or different options, the development team checks into it and actually sometimes changes it to suit your needs!  It feels like your input is really worth something.

My Dream Came True

Hello Patrick.  We are very pleased that you feel like your requests are listened to and that we have delivered for you.  We intend to continue to earn your business.  We understand that there is so much to learn with Fullbay.  Please never hesitate to contact our support team.  Their help is included and unlimited.  We want you to feel confident and use all the features that will benefit River Road Repair!  Have a wonderful day.

Full bay has saved us tens of thousands of dollars already.  The reduction of data entry in accounting allowed us to consolidate two positions into one, freeing up an entire salary.  The ability to catalogue and maintain an accurate inventory has allowed us to start implementing an inventory reduction strategy, and the ability for Customers to authorize estimates online, and view documents through their portal is amazing!  Although we're still training our Customers to use these features, it will be a continual time saver as we continue to expand.

Business Management software for any size company

Linda, we appreciate you taking the time to write this review about Fullbay.  We are so happy that Adrenaline Diesel is experiencing double digit growth, congratulations!  We will pass on your suggestions to our development department and definitely appreciate your feedback.  We want the reports to meet your needs.  Have a great day!

Increased Our Shop Efficiency 30%

Hi Eddie!  It is always a pleasure to hear from you.  Thank you for this review.  That is amazing that Fullbay helped you increase your shop efficiency by 30%.  We also appreciate your feedback.  We will pass your suggestions on to our development team.  Looking forward to connecting at a show soon!

Fullbay has helped us see our business processes from a new perspective.

Thanks for the feedback Troy! We love the compliments and we have your suggestions logged in our enhancement request list! Thank you!!

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