Fullbay Reviews

Easy to use and understand. Easy to track technician effeciency. Lots of different reports.

sometimes the software will take a long time on certain service orders.

Bryan, thank you for taking the time to write this review. We are happy you found the software easy to understand and that the customer support has been great. We appreciate your business!

The ease of use. My customers can see the progress of their unit, my techs can look at repair orders and type up their notes from any device and anywhere, I can monitor what is happening without having to be in the shop every minute of the day. It makes my life easier.

Sometimes the updates, do not really help or make changes that benefit my business.

I LIKE THAT IT IS EASY TO FIND YOUR WAY THROUGH ANY AND ALL PARTS TO FULLBAY

THAT IT LOGS YOU OUT IF YOU HAVE BEEN IDLE TOO LONG OR PULL UP ANOTHER WEB PAGE

Stacy, we are delighted that Fullbay has earned a perfect rating from you! We are also glad to hear that it is easy for you to navigate through the software and that you learned it with only one training. We are also happy that you are using the support channels. We want to continue to earn the business from East Coast Diesel LLC. Thank you.

I really appreciate the Help/Training functionality. When you are learning so much, so fast, it is really useful to be able to go back and search for the "How Too" on a topic you missed, or weren't using initially.

I wish that we could have the option to leave notes on inventory adjustments. It would be very helpful to be able to go back and know exactly who and why made the inventory adjustment. I would also like it if we could create our own mandatory fields for the Technician users. This would ensure that all pertinent information was gathered.

Thank you, Raya for this review! We are so glad you are taking advantage of the training. We want you to love Fullbay and the ease of it. Thank you for the feedback, we are always working to make improvements. Have a great day!

I like that it is intuitive in the set-up and use.

The search features are limited. I would like to be able to search all repairs for a unit, not just the 1st one on each SO.

Thank you for writing this review, Andrew. Our team is happy to hear that the set-up and use of Fullbay is intuitive! We will pass along to our development team that you would like to see improvements with the search features. We intent to continue to earn business from Integrity Fleet Services. Have a great day!

Easy to navigate, keeps all info at the touch of a finger, no filing cabinets to go through

Still being built it seems, but the improvements are coming fast

Hello JP. Thank you for taking the time to write this review. We are glad you no longer have to file through cabinets, and we love that you are able to work from home too. We will continue to make improvements to Fullbay that we hope will benefit WTX Diesel, LLC. Have a great day!

Ease of data input, tracking of calls,

unable to track storage of vehicles on rotation calls.

Thank you for posting this review. We are glad that data input and call tracking is easy for your shop. We will pass on your feedback to our development team!

User friendly. Can do a lot with service.

Parts tracking only with inventory parts, not parts put onto SO's directly from vendor.

Thank you for this review. We are happy to hear that you find Fullbay user-friendly and so much more! Fullbay does track special order parts on several reports as well as within the service order history, please reach out to our customer support team and we will be happy to show you how to use those functions. Thank you for your business.

Intuitive, simple to use. Love the Parts Inventory Management.

Once you understand the "cycles", you can breeze through implementation.

Thank you, Ed for writing this review about Fullbay. We are happy to hear you find the software simple to use and that you love the parts inventory management! It also sounds like the invoicing is working well for your shop too. We hope to continue to earn your business.

The parts requesting from the shop technicians to the parts and service support departments.

How slow the receiving of larger parts orders. The return procedure of new and used parts.

Hello Michael, thank you for taking the time to write this review. We always appreciate feedback. We are glad to hear that the parts request is working well for you. And, we will definitely pass the feedback along to our development team about the speed on large orders. We are committed to your success. Thank you!

The Fullbay software is totally integrated and a one-stop-shop for making their users run more efficient businesses. The Fullbay software is the total package for any Diesel repair shop. From order entry, automatic vin lookup, inventory management, service order real-time tracking, customer invoicing and automatic integration into QuickBooks for bookkeeping.

I cannot really find any drawbacks to using the Fullbay software.

Jerry, thank you for this wonderful review about Fullbay! Sounds like your shop is using so many of the features in Fullbay to run an efficient business. We are so happy for your shop, and thank you for your business!

It's an online software, great for mobile technicians and how easy it is to use.

Tracking technicians time has too many steps. We would like to be able to look at an SO and see how much time each Tech has on an action item even with multiple techs on each step.

Phillip, thank you for this review. We are happy to hear that Fullbay has been great for the mobile techs at Schroeder Truck Repair! We appreciate your feedback about tracking technicians. We will share it with the development team at Fullbay. Have a great day!

Leading edge-incorporates current technologies Productive- Techs are more aware since they are tracking productivity Powerful-Allows instantaneous invoicing and generates lots of metrics Evolving- enhancements are generated routinely Well supported- CRM is alive and well

No cons were added to this review

Thank you Fred! We appreciate your feedback and look forward to delivering even better functionality and ease of use.

The software is relatively easy to get started with and easy to train a new user on.

Some of the reports are not as I would like them to be.

Debbie, thank you for this review. It is good to hear that it has been easy to get started and train new users on Fullbay! We definitely welcome feedback on what type of reports you would like to see at Ultimate Truck Service, Inc. You may send your suggestions to support@fullbay.com if you'd like. Have a great day!

I like that the techs can log into a job, and hours can be tracked. Also, having the techs entering their comments is a great feature.

I would like to see invoiced hours show on printed invoices for customers. This has been one complaint we have received since using Fullbay.

the ease of use and function, It just makes sense and flows really nice

that it does not work with Sage and there is not more limited to techs

Thank you Matt, for submitting this review. We are happy to hear that Fullbay's flow works nicely for Plett Truck Repair. Have a great day, we hope to continue to earn your business!

Cloud-based and works with Quickbooks Canadian Version. Decent help online and excellent call centre. The people at the call centre are easy to reach and almost always respond the same day.

Accounting links to Quickbooks has problems calculating taxes ( always off by pennies in QuickBooks, very time consuming making small corrections) issuing a credit to QuickBooks is not functional. You have to imput manually.

Dean, thank you so much for writing a review about Fullbay. We are happy to hear that your experience with our call center for help has been excellent. We will let them know! We do have a support rep that specializes helping resolve challenges relating to Quickbooks. Please don't hesitate to get some extra help from us. Have a wonderful day, and thank you for your business!

As HR it is a simple process entering new employees into the system

Not much with the position i hold with the company. Great customer service if i have any issues or questions

Joe, thank you for taking the time to leave a review about Fullbay. We are glad that you find our customer service to be great. We have a great team, and thank you for your business. We appreciate you!

The feature I admire most about Fullbay is how fast it makes the shop flow.

I feel the parts side of fullbay is too complex to the point of slowing down work.

Hello Kyle, thank you for reviewing Fullbay. We love hearing that the software helps with your work flow! We definitely understand that it may be complex. We want everyone who uses Fullbay at On-Site Fleet Services to knowhow to use the Fullbay app. Please use our free, unlimited support as much as you'd like till all are proficient. Have a great day!

Easy to use- they have worked with us on programming that we need

The accounting side integrates with Quickbooks but exports only and isn't real time. This causes some issues that we have had to work around.

We get support and training from [SENSITIVE CONTENT HIDDEN]. She is absolutely fantastic. It’s amazing how engaged and enthusiastic she is about training is on this software. I wish I could hire her away. I’ve been managing people for a long time and you don’t find team members like [SENSITIVE CONTENT HIDDEN] very often.

Doesn’t have a great function for looking up parts.

I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.

Thank you for your feedback and we are sorry to lose you as a valued customer of Fullbay. We strive to provide transparent pricing and the highest return on your investment with the platform. Some of the ways we do this are by not charging for core product enhancements or support, and not forcing shops into long-term contracts. While there are costs associated with transferring data from other systems, we offer free alternatives and work with shops if the cost is prohibitive. We are sorry to see you go and hope you will consider coming back to Fullbay in the future.

I can move in between shop and work on several service orders at once

returning parts to inventory is some times a hassell

The friendliness of navigating through full bay

anytime i try to watch a training video it takes so long for them to download

Thank you TJ for leaving this review of Fullbay. We are delighted that it has been easy for Pinnacle Diesel and Auto Repair to navigate through the app. We are happy that you are using the training videos, but definitely want that to be smooth and fast for you. Please reach out to our free customer support line to see how those videos can load more quickly for you.

I like the fact that this software is simple to use. Easy setup and great support.

I really don't have many cons to mention other then I do wish there was more parts ordering software like a partstech.com or fleetpride ordering internally in the program. But most shops in this industry are still doing phone call method compared to online ordering.