GoFrugal Pricing

As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable.

The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module.

Very user friendly, has numerous features and very robust. Online support have been great.

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

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Functionqlly it has almost everything a restaurant wpukd need to undertake its ooerations, stock, accountimg, CRM & Kitchen Management.

The Enterprise Version of this s/w is quiet expensive and prices itself out of market for resturants with less than 50 outlets..

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Simplest screen and User interface. It is simple to Operate.

Support have to improve as there is some delay in solution and understanding.

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The process to integrate is seamless & support team is quick to response. We have been associated with gofrugal for past 7+ years. We've seen continuous addition of new features.

I wish the integration of our offline with online store would be possible. If yes, then should be seamless & bit economical.

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

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I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well. 1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in...

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Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service...

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Dear Mr. Gaurav, We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store You purchased...

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Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

No customer reward program on the Android app but soon it will be worked on

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

I dont find one when i compare gofrugal with other software.

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

1) Excellent support 24/7 2) customized for over 48 vertical businesses 3) product features are very impressive and provides value for money 4) Gofrugal Team has a very proffesional customer relationship management team 5) Price of the product is worth ROI (return on investment)

Customised for over 48 business vertical

easy to use good customer support friendly behavior of tech support members Cheap in cost Inventory management E invoice feature is good and easy to use

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

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From production , it is very clearly given reports in detailed with accuracy. From sale point of view it is very easy to generate bill with all inventory. Most benefit of this software is ,you can do every things your self.

Product pricing. Hahaha. I think in a due bill you should be improve.

The support we got during our setup time was so amazing considering our time change. Working with the team to change the reports we needed was very helpful. The best part of the software is the low cost and easy to use. Easy setup and maintenance.

The trouble we are having on an ongoing basis is when we have an issue during the day, we have a hard time getting in contact with someone who knows how to help us right away. Most of the the answer is, we will ask someone else when they come in later. Having a knowledgeable support team in a similar time zone would be great. The 24 hour support team has only been able to help with basic things but our bigger issues had to wait till later at night for us. One example was the Apple IOS upgrade. The 24 hour support team gave me the wrong advise at first, the team had a plan to help me the next day (appreciated the idea) but I decided we could wait for the actual upgrade. Final, when the upgrade was fixed, I never got an email or call to tell me it had been fixed.

I hate the product design, useless modules retail software, zero customer support, lot of useless notifications, architecture has been copied from SAP

Lot of patch updations, bad margin calculation is wrong, not at all fit for retail franchise operations

Billing, Reporting, Inventory Management

Regarding the differences in live stock and the system stock value.

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doesnt get stuck mostly unless there a a manual error. and can easily train all the employees with the software.

there are no issues with the software but company is brutal in charging for everything in the software. very expensive for most of the changes and implementations

Mobile device scan was most useful in identifying various products. Where we can assign task to employees also in finishing the job.

Addon cost is more. It will be better if addon price is low to purchase more users.

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

software is good, but usage of tabs is limited

after spending we need to get the required tab enable, we need to pay extra cost

Functionality and ease of use. Reporting and analysis features are really helpful .

May be OEM can think about web version .

Attractive pricing as compared to many local products I would rather go for gofrugal.

None so far, the software is smooth and easy to operate.

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Ease of use . Flexibility and value for money .

Ability to do create customised reports by user.

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.